developing procedures and governance policies for social media applications and ensuring privacy...
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Developing Procedures and Governance Policies for Social Media Applications and Ensuring Privacy Protection
Infonex’ Government Web 2.0and Social Media
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Dominic JaarLegal counsel, Ledjit Consulting inc.
April 7, 2023
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Agenda
April 7, 2023
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Background - ExternalProfiles on most platforms
Social networkingFacebookLinkedInPlaxoetc.
Wikis: Wikipedia, etc.ForumsBlogs
X employees
April 7, 2023Infonex’ Government Web 2.0 and Social Media 4
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IssuesConfidential information
FinanceSecurityPrivilegeSecrets
Intellectual PropertyReputationLiabilityTime theft
April 7, 2023Infonex’ Government Web 2.0 and Social Media 5
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RealityIndividuals
High usageUser-friendlyTrendy and viral
Low understandingLawsImpactsUnderlying technologies
TechnologiesUncontrollable
AnonymityThird party
Unavoidable“Right”
Last “forever”
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Background - InternalInteractive and customizable intranet
Look and feelWidgets
ProductivityNews
WikisForumInternal blogHuman capital managementMetacrawler
April 7, 2023Infonex’ Government Web 2.0 and Social Media 7
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IssuesConfidential information
FinanceSecurityPrivilegeSecrets
Intellectual PropertyReputationLiabilityTime theft
April 7, 2023Infonex’ Government Web 2.0 and Social Media 8
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RealityIndividuals
Lower usageImpactPartial anonymity
Higher understandingEducation Policy Laws
TechnologiesControllable
Partial anonymityIn-housePrivilege
Moderated
April 7, 2023Infonex’ Government Web 2.0 and Social Media 9
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Solution = Web2.0 policyExternal blog, forum, wiki, online hosting, chat, etc.Recommendations, Expectations and Requirements
ContentCorporate equipment and servicesBusiness hours
PerformanceSpeaking on behalf of corporation
IdentificationAssociationRemuneration/Rewards
Personal responsibilityEducation
Best PracticesGuidelines
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Solution = T&C + Moderator
April 7, 2023Infonex’ Government Web 2.0 and Social Media 11
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Solution = Policies integration
April 7, 2023Infonex’ Government Web 2.0 and Social Media 12
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Solution = TechnologyNo
Print ScreenshotSaveEmail
LogLimited access
HistoryTraceabilityUsernamePassword
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Next step...Engaging with the outside
Service providers and vendorsCustomers
UsesCorporation
CommunicationNoticePromotionPublicityR&D
CustomersCommentsComplaintsIdeas
April 7, 2023Infonex’ Government Web 2.0 and Social Media 14
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April 7, 2023
Privacy issues
Infonex’ Government Web 2.0 and Social Media 15
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PIPEDA reviewPart and Schedule 1
Private sectorGovernment
Privacy Act
Personal informationAbout an identifiable individual who is an employeeExcluding business id information
In the course of commercial activityCollected, used or disclosed
Key ConceptsConsentLimited collectionLimited useSafeguards
April 7, 2023Infonex’ Government Web 2.0 and Social Media 16
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Liability and Enforceable Interests
LiabilityMisuse of informationDisclosure of private informationOpinion information
Enforceable interestsDisclosure of confidential informationDisclosure of personal informationHarassment
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Different casesLoyalty and whistleblowing
“My employer sucks”“My employer violates the law”“My Department wastes the government’s money”
Identity and opinionI work for Department X and I
like to sleep with animals hate big corporationsam telling you that 1 + 1 = 3
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No contractual leverageHow to deal with
former employeesanonymous publications
SolutionsBreach of confidenceDefamation & intentional interferenceCopyright and TM infringementBreach of statuteBreach of special convenant
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