developing listening skill
DESCRIPTION
some steps to take into account.TRANSCRIPT
Listening skills
Presented by Dewasish ghoshal PGDM(A), NAARM,Hyderabad
What is listening?• Listening is accurate perception of what is
being communicated.• It is an art of separating fact from statement
and accusation
Listening process1.Selection2.Reception3.Understanding4.Responding
• Why You Need Good Listening Skills ?
• Good listening skills make workers more productive. The ability to listen carefully will allow you to:
• Better understand assignments and what is expected of you;
• Build rapport with co-workers, bosses, and clients;
• Show support; • Work better in a team-based environment; • Resolve problems with customers, co-
workers, and bosses; • Answer questions; and • find underlying meanings in what others.
Four barriers for listening
Polyphonic thinking Distractions
Our own frame of reference
Others playing roles
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How to improve listening skills
1.Come to class well rested and energized2.Be prepared for class.3.Move to the front or “energy zone” of
the professor. 4.Focus your attention on what speaker is
saying5.Evaluate what you hear 6.Take great notes.
Follow CUE be a better listener in three steps
1.Concentrate a. By positioning your body towards speaker
b. eye contact c. attentive posture2. Understand3. Encourage
Thank Thank youyou
Thank Thank youyou