developing kpis to support you co-op’s growth and · developing kpis to support you co-op’s...
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Practitioners Forum 2018
John Sandford and Shelagh Everett
Developing KPIs to support
you Co-op’s growth and
business performance
Introducing Key Performance Indicators –
A Framework and Guidance for Co-operatives
“If you don’t know where
you’re going, any road will
take you there”
John Sandford, Chair, Co-operative Performance Committee
Finance and Governance Forums
• Co-operatives
UK’s Elements
of Governance
Wheel
• Effective KPIs
support
effective
governance and
business
performance
Tools to support co-operatives
• Co-operatives
Performance
Committee’s role
in developing
‘tools’ for co-
operatives
• Narrative
Reporting:
Framework and
Guidance for
Co-operatives
launched
November 2017
Tools to support co-operatives
• KPIs: Framework and Guidance for
Co-operatives - November 2018
• Simple and flexible framework
• Bring together Co-operative
Principles and business disciplines
• Question based to apply to all forms
or size of co-operative
• A living document – including inputs
from today !
Introducing the framework
Shelagh Everett,
Co-operatives UK
• Framework brings business practice
and Co-operative Principles together
• The 7 Co-operative Principles –
common to all co-operatives are
used to structure the framework
KPIs for Co-operative Business
Model used to develop the framework
Starting point
Open set of questions
Framework built on the 7 Principles
• Discussion/debate
is central to the
approach
• Asking the
questions opens
up the thinking
• “what gets measures gets done” - metrics drive behaviours
The right KPIs for your co-operative
The right KPIs for your co-operative
Applying the KPI framework
Principle 1 framework
Principle 1 in practice
P1 – Open and Voluntary
Membership KPI
Four ways to embed KPIs
Testing the framework
– your views and ideas
• Each table focuses on one Co-op Principle
• Test the framework questions and capture
feedback
• Capture / share examples of current good
practice and KPI’s currently in use that fit with
the Principle
• Capture any ideas for other KPI’s
• Discuss and capture more general feedback on
the framework and guidance
• Nominate someone to share you 1 minute
summary and top best practice example KPI’s
• Nominate someone to share you 1 minute
summary and top best practice example KPI’s
Table discussions group feedback
Open Forum / Q and A