developing icts for healthcare
TRANSCRIPT
DEVELOPING ICTS FOR HEALTHCARE:HUMAN FACTORS AND ADDED VALUE
CristinaMatteotti - DarioBettiHeal2016– Cernobbio – June3rd,2016
Why are you here?
PhotobyRiccardoCuppiniviaFlickr
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Assistive technology
Photo by mike krzeszak via Flickr
The functionalist way
The Usability engineering wayUsability engineering
Photo by Social Informatics-DISI Unitn
Socio-technical systems
Photo by Social Informatics-DISI Unitn
Participatory design
PROJECT GOALS RESEARCH GOALS
Project Phase 1Understanding users’ needs
(Needs Discovery)
Project Phase 2Create feasible and valuable
solutions(Service Design)
Research Question 1Can PD enhance project phases’
results? How?
Research Question 2Is the “designer” required to develop
negotiation skills?
Needs discovery Artifact design
1. Theoretical methodology
(literature review and field experts)
2. Participatory methodology
(value co-creation)
3. Theoretical methodology
(literature review and field experts)
4. Participatory methodology
(value co-creation)
Phase ResultsPhase Results
desk & field
Image by Giuseppe Scozzaro Unitn
Photo by CRG
Lessons learned
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Suitcase, services for elderly
From functional to socio-technical
isn’t all about health!
Photo by Ignas Kukenys via Wikipedia
Photo by Sprok via Wikimedia
Simmetry?
CaRiN, for children with autism
Photo by Andwhatsnext via Wikipedia
WhichimprovementsbySTSD&PD?• Better requirements recognition• Better requirement prioritization• Early validation of UX
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AllenaVita, a lifestyle coach
WhichimprovementsbySTSD&PD?• Early validation of value proposition• Early validation of service model
