Developing a Strategy for Developing a Strategy for Implementing “MOM’S” Plans:Implementing “MOM’S” Plans:

A KHAFRA Engineering PerspectiveA KHAFRA Engineering Perspective

Steve White

Urban Water Council

US Conference of Mayors

Agenda

• Background Information• What is “MOM” (or cMOM)?• Impacts of its Components on Maintenance

Operations• Lessons Learned from Implementation• Mitigating Impacts on Human & Material Resources• Performance Indicators for Measuring Success• Pitfalls of Multiple & Non-linking Databases• Benefits of internal Reviews of MOM Program

Background Information

• 1999 – First Amended Consent Decree (SSOs)

• Required MOM (Management Operation Maintenance) program with many components

• Each component prepared separately

What is cMOM?!?What is cMOM?!?

Capacity AssuranceManagement

OperationMaintenance

cMOM Touches All Aspects of a Collection System Owner’s Operation

Engineering/Modeling

Engineering/Modeling

SSESSSES

LegalLegal

Spill Response

Spill Response

GIS/MISGIS/MIS FinancialFinancial

W.Q. Monitoring

W.Q. Monitoring

Public Relations

Public Relations

PersonnelPersonnel O&M Management

O&M Management

Capacity AssuranceCapacity

Assurance

cMOM

Equipment & Tools

Equipment & Tools

RehabilitationRehabilitation AuditsAuditsNotificationNotification

Impacts on Maintenance Operations

• Components of MOMs:– Maintenance Management System

Plan• Emergency Response Plan• Grease Management Program• Capacity Certification Program• Collection & Transmission Systems

Contingency• Sewer Survey Evaluation System• Safety• Training• Short-term Operation Plan• GIS

Maintenance Management System Plan

• Umbrella Coverage for all other components• Supports implementation of Capacity

Certification Program and Emergency Response Plan

• Sewer System Evaluation Survey (SSES) uses CCTV of sewer lines

• Reduction of inflow & infiltration through point repairs, pipe lining, manhole replacements, and more

Emergency Response Plan

• Resources to respond to emergencies

• Reduce impact on scheduled maintenance

• Reduce state/federal fines

Grease Management Program

• Grease causes SSOs and CSOs• Inspect and clean problematic sewers• Determining Sources• Interceptors• Restaurants/Hospitality

Industry• Grease Trap Program

and Permits

Capacity Certification Program

• Undersized sewers and wet weather• Allows Agency to determine capacity before

new developments are constructed• Land use Plans/Zoning• Controlled Growth/Development

Performance Indicators for Measuring Success

• Sewer Cleaning and Debris Removal

• Sewer Rehabilitation

• Internal sewer inspection

• Grease Management & Wastewater Discharge Permits

• Reduction of spills

• Reduction of volume spilled

Performance Indicators—Measuring SuccessMiles of Sewer Cleaned

Miles of Sewer Cleaned

050

100150200250300350400

Sep02

Nov02

Jan03

Mar03

May03

Jul03

Months

Mile

s o

f S

ew

er

Cle

an

ed

Cumulative Goal Cumulative Performance

Performance Indicators—Measuring Success

Grease Management & Wastewater Discharge Permits

Permits Issued

0500

10001500200025003000350040004500

Oct02

Nov02

Dec02

Jan03

Feb03

Mar03

Apr03

May03

Jun03

Jul03

Aug03

Sep03

Oct03

Months

Per

mits

Issu

ed

Cumulative Goal Cumulative Performance

Assessing Impacts on Human & Material Resources

• Labor Demands– Maintenance Management System Plan– Inspections– SSO Response and Reporting– Training the Trainer– Training– Sewer Cleaning

Pitfalls of Developing Multiple Databases

• “Information Is POWER”• Shortcomings in Databases:

– Not readily accessible – Are intended to stand

alone– Nonconforming to

standards of owner

• THEREFORE: Inherent power and value are diminished

Related Agency Database Examples

• Geographic Information System (GIS)• SSO Tracking & Regulatory/City Management

Reporting• Hansen Information Management System• Grease Management/Permitting Administration• Personnel Training, Tracking, and Scheduling• Among Others…

Internal Review Conclusions

• Discourage developing separate databases

• Form team to develop new and analyze existing QA/QC policies

• Adhere to:– APPROVED PLANS– Performance indicators– Consent Decree

OPERATIONSOPERATIONSDECISIONDECISIONMAKINGMAKING

To Wrap It Up…• Recognize positive impacts of components• Adjust to mitigate negative impacts• Remember former “lessons learned”• Realize new lessons to be learned• Understand limitations of resources• Respect power of data and information,

but efficiently manage databases• Take inventory of achievement through:

– Plan compliance– Performance indicators

Thank you for your time!

THE END