Developing a career path in retail

Presented by : Mayank Sharma(7) Mandeep Bajwa(4)

Neha Bansal(5) Nitish Chauhan(6) Pravesh Mishra(1)

Harrods in a business for 162 years

Situated in Brompton Roads , London

Harrods founder name is Henry Edward Harrods

Harrods has other enterprises undertaken such as Harrods Banks , Estates , Aviation and Air Harrods

Introduction of Harrods Groups

5,000 employees from 86 nationalities

Footfall is up to 100,000 customers per day

Harrods built a unique reputation supported by its brand values British; Luxury; Innovation; Sensation; Service

Turnover of 1 Billion pound

Introduction of Harrods Retail

Different labor market

Retention of employees

Perception of society towards Retail

Problems of Harrods

To improve the performance of employees for

achieving goal of business

Focus on sales training

Training – on or off-the-job Improves performance in a specific role Increases employee motivation

Importance of Training & Development

Development : Enhances and extends

personal capabilities

Provides opportunities to employees for development in sales skills

Importance of Training & Development

Harrods Welcome – induction course for all

Your Theatre – sales techniques and customer awareness

Harrods Fashion programme – follows product from design to sale

Voice, body language and presentation skills workshops

Harrods Sales degree – the first and only globally recognised 2-year programme

Training & Development in Harrods

Jessica who start as a low staff employees

after gradation and now 3 year later she is retail manager

James is a Sales Associate and one of Harrods first Sales Degree students.

Amber and Sabrina same case as them

What employees says

Retaining employees:

It help to lower recruitment costs

Retains key skills and abilities in the business

Improves staff loyalty and commitment

Retention by Harrods

Harrods strategies to retain

employees :

High pay scale and sales bonuses for individuals and teams

Regular appraisal, clear targets and two-way communication

Improved work schedules - help to give a better work life balance

Retention by Harrods

Employee turnover fall from 51.4% in2006 to 25% in November 2011

Result of retention by Harrods

MNC working with high skilled or qualified

employees from different countries

Examples : IT sector , Aviation sectors , Space agencies etc.

These sector’s companies work with different countries employees and utilizes the resources from out of the nation.

Human resource in IB

1. Describe the difference between training and

development.

2. Explain the importance of developing employees.

3. Analyse the methods by which Harrods ensures it recruits and retains its employees.

4. Evaluate how training and development leads to career progression at Harrods.

Questions in case

Changing perception of society

Retention of employees and low employees turnover

After training employees become loyal

Utilize proper human resource which belongs from 86 countries

Conclusion