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TRANSCRIPT
DEUTZ
SERVICEDIGITAL SERVICE STRATEGY
March, 2020
© DEUTZ AG
DEUTZ DIGITAL SERVICEINTEGRATED STRATEGY
ADVANCED ENGINES ADVANCED AFTERSALES
• Hardware
• Connectivity
• Sensoric
• Open tecnology
• Modular
• Tools
• Connectivity
• Open technology
• Modular
• Cloud based
• Routing to feeld service
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Machine
Upgrades
Original
Spare Parts
Technical
Hotline
Schedule
Maintenance
Service
Contracts
Extended
Warranty
© DEUTZ AG 3
THE BIG PICTUREAT A GLANCE
Serpic
DTS
Advanced
Service
DSPIncl. booklet
OEMEND
CUSTOMER
RENTALSSERVICE
PARTNERFIELD
SERVICE
EngineEngine
web form for service reports
SerdiaAPP
EngineEngineEngine
Engine
CMTelematics
ERP
planned
In progress
In progress
© DEUTZ AG
DEUTZ DIGITAL SERVICEDIGITAL SERVICE TODAY
Kunde
DEUTZ Connect
Diagnosis
Error memoryEngine registration
Online Shop
Service Portal
SERDIA SERPIC
Diagnosis
Updates Service-Documentation
Geringe Integration & mit
ausbaufähiger Vernetzung
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© DEUTZ AG
DEUTZ DIGITAL SERVICEDIGITAL SERVICE HOMEBASE
+
i-SERDIA (advanced) i-SERPIC (online)
Telematics Service Portal
i-Advanced Repair
i-Condition Monitoring
Central database
Digital engine twin
Warranty and
Service contracts
Integrated functionality
provides customer value add
+
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© DEUTZ AG
DEUTZ DIGITAL SERVICETELEMATICS - IT ARCHITECTURE
MQTT BrokerMonitoring
Analytics
Portal
Server Köln Porz
Telematics Partner: Device-Management
MQTT Client
Data Communication Partner: M2M Card Management
DEUTZ Telematics
Other Telematics
Time-Series DB and Agent for collecting and sending data
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i-Condition Monitoring
© DEUTZ AG
DEUTZ DIGITAL SERVICE
ADVANCED
AFTERSALESADVANCED ENGINE
ADVANCED
CUSTOMER CARE
▪ i-Advanced Repair
▪ i-service book
▪ i-Parts
▪ i-Serpic (online)
▪ i-Advanced Serdia
▪ i-Advanced Configurator
▪ i-Telematics
▪ i-engine registration
▪ i-Condition Monitoring
▪ i-Maintenance
▪ i-Alert
▪ i-Repair
▪ i-Parts
▪ i-Warranty
▪ i-Workflow
VALUE ADD – DIGITAL BUSINESS MODEL
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