destination digital: tracking progress to continue first class performance

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reserved.

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Destination Digital: Tracking Progress to Continue First Class Performance


reserved.

Welcome and Introduction

2

Katy Powell

VP Application

Services, NGA HR

Karri Koski

Global BI Presales

Lead, NGA HR


reserved.

3 Take-Aways

3

1

Supporting Cloud

Applications requires

different skills and

resource levels over time.

To get the best out of a

modern application, you

need to keep up.

2

Work Force Analytics are

critical to success in the

digital future.

3

SuccessFactors is

enhancing Work Force

Analytics to make it

easier to set-up, use and

evolve.

Start planning now.


reserved.

Change Your ERP & Business Application Support Strategies

• Rebalance ERP/Business

Application Skills and Resources

• Adjust Enterprise Support to Gaps

in the Vendors Model

• Revise Business Based Change

Approval to Include SaaS Factors

• Expand and Adjust Internal

Application Support Processes

• Testing and Quality Assurance

• Incident and Escalation

Management

• Configuration and Customization

Management

• Security Management

• End User Support Network

• Training Management

4

Recommendations in the ‘Postmodern ERP’ Landscape


reserved.

Cloud Application Management Model

5

To maximize your investment in SuccessFactors, and to ensure that you can rely on a correct,

efficient and up-to-date HCM landscape at all times while reducing complexity and minimizing

business risk, NGA manages your SuccessFactors applications on your behalf and with

you.

NGA SuccessFactors Application Management Services directly helps customer SMEs providing SuccessFactors

administrators for their platform plus a simplified end user support landscape. NGA certified & skilled resources working as a

global team, managing the key underlying SuccessFactors modules and integration technologies, plus enabling SAP Support as

a partner. Allowing our customers to focus on processes and results and simplifying their landscape support needs.


reserved.

Cloud Support Services

6

Ongoing

Governance

Cloud Application

Management

• Employee Central Health-Check

• Opportunity & Planning Review

• Accelerated Enhancement

Cloud Advantage

Employee Central Health-

Check &

Accelerated Enhancement

Expansion

One Time

• My Cloud Advisor

• Cloud Advantage Forum

• Strategic Roadmap Review

• Account & Contract Management

• Monitoring and Reporting on Service Performance

• Application Maintenance

• Release Management

• Configuration Changes

• User Support

• Processing Support

• Integration & Performance

Monitor

• Security Management

• Business Continuity Management

• Documentation Maintenance


reserved.

Ongoing – Cloud Application Management

7

Application Management Services

Application Maintenance

• Corrective, Adaptive & Preventive

• All Configuration; Provisioning, XML, Advanced

Reporting Tools, Boomi, HCI

• ITIL Processes Framework

User Support

• Technical & operational support

• Navigation support

Processing Support

• Support and management of automated

processes

• Execution of agreed mass data updates

• Execution of agreed routine reports

Integration and Performance Monitor

• Monitoring and troubleshooting data mapping and

3rd party integration issues

• Web performance monitoring and reporting

Release Management

• Management, implementation and testing of

new releases and enhancements.

• Refresh management

• Yearly Road Map plan

Configuration Changes

• Minor changes included (less 4 hours)

• Catalogue of Change Requests

• Ad-hoc Change Requests

Security Management

• Management of application security

• Role Based Permissions

Business Continuity Management

• Continuity planning and disaster recovery

support in line with approved plans.

Documentation Maintenance

• Technical & configuration document updates

Fixed Price /

Contract


reserved.

SuccessFactors Release Management Early Test Dates

8

With Early Test you can benefit from an

additional 30 days to test new features

before the Production release date


reserved.

A flexible work force for your

management of peaks and

troughs from a wide variety

of skilled resources

Why You NEED a Support Vendor for Cloud Applications

9

Ensure that you are

independent of other

internal IT resource

demands and constraints

Frequent release

management to ensure

you get the biggest ROI

and keep modern with HR

and application evolution

and innovation


reserved.

SuccessFactors Offering For Analytics

10

From HR and Operational to Business and Strategic

Data

Sources SFSF SFSF SAP 3rd

• Standard and compliance reports,

dashboards, embedded analytics

content across the HCM suite

• Tools to create ad-hoc reports,

dashboards and tiles

Embedded Analytics

What’s

the

status?

• 2 000+ predefined metrics

• Integration of data from other

sources

• Benchmarking & best practices

• Tools for advanced analysis

• Interpritive insight and predictive

modeling

Workforce Analytics

?

What is

likely to

happen? ?


reserved.

Targeted Content and Tools

11

Headcount by segments,

pay for performance,

leaver risks…

Workforce profile, skills,

movements, career paths, hire

rates, voluntary termination,

leader retention, salary

movement…

Workforce size, cost,

productivity, movement,

turnover trends…

Manager

Metrics and

Insight

HR

Analytics

Executive

Dashboards

Tool Description

Headlines Mobile-device-ready add-on tool that pulls insights from

workforce analytic data automatically, and pushes them out to

managers who need them. These analytical insights are

communicated in simple human language and offer actionable

next steps for any critical issue.

Query

Workspace

Allows administrators and users to conduct custom detailed

analysis of their published data. Users can search for business

critical issues or trends within the data.

Analytics

Workspace

Use analytic capabilities like scatterplot, data highlighting,

significance testing, predictive models, and career trajectory to

identify critical workforce issues. Design initiatives based on

evidence and improve the return on investment of HR activities.

Report

Designer

Creation of own reports and dashboards using a drag-and-drop

designer.

• HR and talent data

continually mined from the

system across the

organization

• Finds pain points and hot

spots relevant to each

manager

• Presents personalized alerts

in common language

Headlines

• For gaining deeper insights

with a powerful, easy-to-use

drag and drop interface

• Statistical methods include

scatterplots, significance

tests, correlations,

regressions, and multiple

comparisons

Analytics Workspace

• A tool for creating custom

dashboards and reports

• Can be exported to PDF,

Word, Excel or in

PowerPoint format

• Scheduled distribution

possible as needed

Report Designer


reserved.

Latest Innovations: Universal User Interface Upgrade

12

What is it?

A universal UI

upgrade to the

reporting and

analytics tools.

What are the

benefits?

Great new look &

feel, without

functionality

change and need

for training.

The Old


reserved.

Latest Innovations: Report Center (beta)

13

What is it?

New page

consolidating all Tiles,

Dashboards, Ad Hoc

Reports and Online

Report Designer

reports.

What are the

benefits?

It’s easier to navigate

to reports, run, edit

and share content.

What’s coming next?

Simplified reporting

tool landscape with

the merging of

reporting tools


reserved.

Future Direction For Workforce Analytics

14

What’s to

Expect

• Benefits from the

new UI5/Fiori

based

look & feel

• New overview

page

• More intuitive

analytics

• Metrics ranked

based on prior

usage and

criticality

• From searching

for information to

getting offered

application

generated insights

(general trend)

• More predictive

analytics

innovations


reserved.

Attentive Analytics Is The New Dashboards?

• Overall trend is going towards a more intuitive way of offering

insight

15

Dashboards

• Offer an overview to maintain

situation awareness

• Metrics placed and picked manually

• Static layout to help spot changes

• Drill down and make further analysis

to find route causes

• You find insight

Attentive analytics

• Offer an overview to maintain

situation awareness

• Metrics ranked dynamically by

criticality

• Metrics change order to highlight

issues

• Contributing factors are automatically

displayed and ranked by significance

• Insight finds you

Look

at

me!


reserved.

Attentive Analytics in SuccessFactors: Headlines

• Presents custom

alerts to individual

managers in

common language,

to highlight specific

areas of concern

• Offers guidance

how to address

issues using the

strategy bank

16

• Continual mining of

HR and talent data

across the

organization, finds

pain points and hot

spots relevant to

each manager


reserved.

Technology Change in WFA: From OLAP to HANA

• WFA technology is changing from cube and OLAP based solution to run

on HANA

• SAP is rebuilding all SuccessFactors modules on HANA, EC being first Q4

2016

17

HANA

Benefits of the new technology

• Runs on a daily refreshed HANA instance

instead of monthly aggregated OLAP cubes

• Partner gets access to the implementation tool

Change in the delivery model (service to

software)

• Speedier and more flexible implementation,

more flexible further development


reserved.

NGA’s Fast Track Approach

• Fast Track is NGA’s SuccessFactors implementation approach

based on a pre-configured solution built on top of a best

practice foundation

18

Internal

Debate

Scoped and

Configured to

Customer

Requirements

Unpredictable

Cost

Wide Range of

Bespoke

Functionality

Many Months

to Deploy

Traditional SAP Launch Implementation Approach - Fit to Customer

Hard Work Done –

No Painful

Decisions

Pre-Configured

Application

Fixed

Price

Best

Practice

Weeks

to Deploy

Fast Track Implementation Approach - Fit to Standard


reserved.

New Workforce Analytics Offering

Following SAP’s HANA development,

we are introducing something new...

19

Smarter

Faster Lighter

NGA

Analytic

s


reserved.

NGA Analytics: In the Cloud, on HANA, Fast-Tracked

20

Smarter

• Standardized analytics

package

• Fast Track compatible

• A smart HR analytics starter

kit

Faster

• Faster to implement

compared to a normal WFA

implementation

• Faster route to creating own

analytics content

Lighter

• A lighter streamlined

implementation process

• Standardized key metrics

and dimensions included

Fixed Price

• Standard configuration at a

fixed price for EC Fast Track

customers

Expandable

• New functionality, modules &

metrics NGA

• Derived metrics & new

reports Customer


reserved.

SuccessFactors Workforce

Analytics • 2 000+ predefined

metrics

• 20+ metrics packs for

different SuccessFactors

modules with own

versions for North

America, EMEA and

APAC

• Integration of data from

other sources

• Benchmarking

and best

practices

• Tools for

advanced

analysis

• Interpritive

insight and

predictive

modeling

SuccessFactors and NGA Offerings

21

SuccessFactors Embedded

Analytics

NG

A O

fferi

ng

• Standard and compliance

reports, dashboards, embedded

analytics content across the HCM

suite

• Tools to create ad-hoc reports,

dashboards and tiles

Smarter

Faster Lighter

NGA

Analytic

s

EC Fast Track Report Suite

• EC Fast Track compatible reporting pack

• Out-of-the box ready-to-use reports

• Quick route to creating your own content

• Additional content to complement standard

• Growing best practice report library


reserved.

WHY

• Reporting is a crucial part of

any HRIS offering

• Access to employee data

should be available

immediately once the HR

system is live

EC Fast Track Standard Report Suite Offering and Benefits

22

The O

ffering

Th

e B

enefits

?

HOW

• Operational reports are

offered as part of the Fast

Track solution as standard

• The reports are delivered

with Advanced Reporting tool

that runs on HANA

WHAT

• Standard set of operational

reports, currently 60 in EC

• 25 Employment & WF

admin

• 20 Foundation data reports

• 5 Time-off reports

• 10 Country specific reports

Faster Enablement

• Ready to use reports out-of-

the box

• Faster route to creating own

reporting content - Copy &

modify pre-built reports

Additional content

• More content complementing

the basic offering

• More reports added based

on customer feedback and

by countries included

Best Practice

• Report library to grow into a

collection of most-used and

useful reports

• Performance & Goals Mgmt,

Career & Development

Planning modules to follow


reserved.

Stay tuned for more details

during this fall

23

Smarter Faster

NGA Analytics

Lighter


reserved.

Conclusion

2

1

3

24

Cloud Support takes more time

from a variety of resources at

different levels depending on

the content of releases.

Leverage a pool of experts to

stay ahead of the digital game.

SuccessFactors is focusing

on analytics that are

intuitive, visual and relevant

to their customer’s business

goals.

Work Force

Analytics are

finally

becoming

easier to set

up, change

and use 2016

is the year to

start planning.


reserved. 25

Digital HR Webinars

More Digital HR Info

@

www.ngahr.com/digitalhr

http://marketing.ngahr.com/digitalhr/


reserved.

Contact Us

26

More questions? Contact us.

Katy Powell

VP Application Services, NGA HR

Contact me:

[email protected]

Karri Koski

Global BI Presales Lead, NGA HR

Contact me:

[email protected]

Thank You

27

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