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rh6972d0@westpost.net 310-467-2784

Richard Hollaway Torrance, CA 90503 

Experience 2008-Present FedExEl Segundo, CA

(Part-Time) Material Handler/Team Captain* Supervisor team in handling packages and heavy equipment around aircraft* Audit freight for destination and deliverability* Plan activity schedules, log reports on activity, freight and aircraft movem

ent 1994 - 2007 Electronic Data Systems El Segundo, CAInformation Technology Field Services Lead Supervisor* Responsible for managing multiple technology support activities in accordancewith firm policy. Builds and maintains working relationships with national office contacts; monitors and evaluates vendors and establishes and manages partnerships with vendors.* Demonstrates leadership by managing and motivating project teams, creating a

nd communicating policy and a vision for the future, and resolving conflicts.* Manages multiple resources utilizing appropriate tools, techniques and stand

ards to meet client needs.* Develops complex action plans and overall strategies.

* Technical knowledge of DOS/Windows 95-Vista/Networks (Novell, NT, Routing).Assist support with NT and Windows 2003 servers (Dell and HP)* Managed 29 member team of technicians (covering 6 states) to ensure high lev

el of customer service.* Managed service provider issues.* Monitored network file servers and manages responses to after-hour server su

pport calls.* Managed network file server maintenance (upgrades of hardware/software, inst

allation of software applications, audit/review security reports, check validityof back-up jobs).* Monitored office infrastructure, diagnoses and repairs failures and ensures

compliance with firm standards.* Establishes remote connections between main remote and satellite offices.

* Business Area Specialization: Participates in coordinating off-site support. Assists with technology requirements, guides departments in hardware/softwarepurchases, assists with technology orientation.* Assisted in the design of WAN. Planned and implemented installation of LAN/

WAN. Manage support unit and 273 node NT LAN/WAN.* VMWare experience as well as CITRIX/Metaframe Servers and clients.* Tracked Tech work with reports in Remedy.

 1992 - 1994 Insurance Auto Auctions North

Hollywood, CAMIS Supervisor

* Demonstrated ability to interface effectively with all levels of the organizations. Knowledge resource with regard to firm business, structure, and procedu

res. Richard HollawayPage 2

* Supervise MIS technicians; partner with management to assess and evaluate the ongoing and unique needs of the location's auto lots; adapts functional processes and position the members of the department to best meet those needs.* Identify staffing needs (permanent/contractual), interview, hire and termina

te; schedule education and training, monitors attendance, approve time off reque

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sts (planned or unplanned), including vacation scheduling, and review of Time &Expense Reports.* Network Administrator for Novel 3.12; optimize network efficiency and mainta

in adequate service level.* Ability to work under pressure, possess strong interpersonal and organizatio

nal skills, and excellent communication skills to effectively communicate technical information to management, clients, and subordinates. 

1990 - 1993 Interstate Mortgage Company Altadena,CA

Contract- System Manager* Plan, install and support peer-to-peer Novell Network.* Manages the operation, maintenance and repair of office communication system

s. Upgrade and back-up all software and data.* Ensure satisfactory end user training. Facilitate meetings with personnel t

o assess needs and implement solutions for voice and data communications.* Networking: Design in-house network.* Monitors and evaluates vendors and establishes and manages partnerships with

vendors. 

Education ITT-Tech Institute, Torrance, CAAssociates Degree - CAD/CADD

 

West Los Angeles College, Culver City, CABusiness Management Arizona State University, Tempe, AZ

Electronic Engineering Microsoft Networking, Culver City, CA

NT Administrator - Exchange AdministratorMCP

 Novell, Culver City, CA

Network AdministratorCAN

Accreditations * Unit Management* Effective Writing Skills for Managers* Budget Planning and Implementation Strategy* Effective Managing & Supervising Workshop* Telecommunications for Data/Computer Transmission