improving the elderly home experience

Siddharth Muthyala, Kevin Cannon, Eilidh Dickson

CIID/DKDS Pilot Year 2008

user research insights

idea generation and development

user testing

“receiving a letter is a wonderful experience”Ebba, Aftensol Elderly Home.

family are at the center of their lives

staff currently print emails for the elderly

communication with family

How do families share memories with loved ones instantly and always?

It’s a shame the elderly do not benefit from the internet and email like we do. How do you bring

back the joy of recieving post through email.

play video

GUI demo

OPTION SCREEN APPEARS

choose to either REPLY, DELETE or STORE the letter.

DO YOU WANT TO....

DELETE?REPLY?STORE?

CONFIRMATION SCREEN TO

DELETE LETTER“are you sure you want to

delete ‘John’s’ letter”

FINAL DELETION?

ENDdeleting task completed,

automatically returns you to the home page

CONFIRMATION SCREEN TO

STORE LETTER“are you sure you want to

Store ‘John’s’ letter”

ENDstorage task completed,

automatically returns you to the home page

FINAL STORAGE?

ENDAfter letter is read,use

physical ‘home’ button to return to main screen

CHOOSE THE PERSON YOU

WANT TO SEND YOU LETTER TO

CHOOSE DEVICE IT IS BEING SENT

TO ‘electronic letter’=computer’mobile message’=mobile

CHOOSE INPUT METHOD

Audio or Written

AUDIO OR WRITTEN?

RECORD VOICE MESSAGE THROUGH

MICROPHONE

WRITE MESSAGE WITH STYLUS AND TABLET

CONFIRM SENDING?

STOREDELETE

YES YES

NO NO

AUDIO WRITTEN

REPLY

where do we go from here?

happyMail

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