designing for stress cases - baltimore design week 2016 - kelly driver and anthonydpaul
TRANSCRIPT
By identifying stress cases and designingwith compassion in mind, you’ll create
experiences that support more of your users, more of the time.
Eric Meyer, WordCamp NEO Keynote https://is.gd/UIDQVf
our design
physical or cognitive
limitations
social or cultural norms
device or network
limits
person influencers
our design
physical or cognitive
limitations
social or cultural norms
journey or lifecycle
device or network
limits
person influencers
our design
physical or cognitive
limitations
social or cultural norms
location, weather, climate
journey or lifecycle
device or network
limits
person influencers
our design
physical or cognitive
limitations
social or cultural norms
location, weather, climate
specific situation or
story
journey or lifecycle
device or network
limits
person influencers
Our instinct is to imagine someone like ourselves. But so many of our users
are nothing like us in any way.
Eric Meyer, WordCamp NEO Keynote https://is.gd/UIDQVf
There is no such thing as a normal human. Our capabilities are always changing.
Xbox's August de los Reyes (Cliff Kuang) https://is.gd/SJ6C4K
physical/cognitivenon-transient
Vision/Color
Motor
Hearing
Learning/Memory
PTSD/Trauma
Headache (temporary)
social/culturalsemi-transient
Peer pressure
Taboo
Color theory
Politeness theory
Iconography (e.g. Gerber)
Education level
Terminology/Slang
Safety/Urgency
lifecycletransient
Tech affluency
Brand familiarity
Subject matter expertise
Time of day
Situational (flat tire)
Part of task series
Distractions (children)
environmentalnon-transient
Workplace
Home
Lighting
Internet quality
Power
Ambient temperature
environmentaltransient
Outdoors/Travel
Sun
Weather
Physical jostling (subway)
devicessemi-transient
Display size
Input (touch/keyboard)
Audio control
Gesture control
Internet quality
Battery life
introduction
1. Break into groups of 2–3 people
2. Grab at least one worksheet per group
You've built a website for a college commencement. The website does typical graduation things, like help families get driving and parking directions, check schedules, look for tourism information, learn about the speaker, and more.
worksheet section A
1. Choose an audience type for each side
2. Assign each one or more tasks to perform in a single session
3. Define a stress case inherent to the user (e.g., physical/cognitive)
4. Define a stress case imposed by the situation/environment
10 minutes
worksheet section B
Open a commencement site; for example:
➔ commencement.osu.edu
➔ commencement.umich.edu
➔ commencement.syr.edu
➔ commencement.utexas.edu
➔ commencement.wisc.edu
worksheet section B
Who is it designed for?
What tasks or content are most prominent?
At first glance, is this website for your user?
1. Capture difficulty notes
2. Repeat this exercise for both of your users
3. Optionally simulate inhibitor (dim screen, move device)
You are no longer the designer. You are a user participating in a usability study, using this website in the real world, within the context that has been given to you.
10 minutes
worksheet section B
➔ Note they don’t have to be implemented.
➔ These are objective suggestions.
➔ Use the word “consider.”
Put your designer and researcher hat back on. Suggest design revisions to remedy the difficulties you observed in usability testing.
5 minutes
worksheet section C
set research goals
Define all important audience groups
➔ Their respective tasks
➔ How needs change throughout their lifecycle
Think about any limitations
➔ User abilities
➔ Environmental and situational hurdles
run multiple studies
Across devices
Field research, outside, in the weather
With real people
With multiple types of tests
➔ Interviews➔ Betas➔ Treejack surveys➔ Usability tests
share audience definition
Based on research findings
Avoid demographics and stereotypes
Focus on tasks
Disability is an engine of innovation.
Xbox's August de los Reyes (Cliff Kuang) https://is.gd/SJ6C4K
Cliff Kuang https://is.gd/SJ6C4K
1808, Pellegrino Turri
invents typewriter to help blind friend write legibly
1937, Joseph Friedman
creates bendy straw for his young daughter
1973, Vint Cerf
creates email to remotely communicate with deaf wife
By designing with the disabled in mind, we can create projects that
are better for everyone else.
Xbox's August de los Reyes (Cliff Kuang) https://is.gd/SJ6C4K
speakingResponsive wireframing (2016)at edUi (Charlottesville, VA)
Atomic brand libraries workshop (2017)at UXCamp DC and UXPA International (Toronto)
organizing➔ http://baltimore.wordcamp.org (Nov 19-20)➔ http://wiaddc.org (Feb 18)
Anthony D Paulhttp://adp.rocks
http:// .ws
http:// .ws@anthonydpaul
Kelly Driverhttp://kellydriver.com@kdriver4