designing empathy interviews

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YouTube

We are streaming

live to YouTube

today!

We should be

starting in a few

minutes!

Designing Empathy

Interviews

GATE

Equity

Webinar

Series

Closed Captioning is Available Today

You may turn subtitles On or

Off by clicking the arrow on

the “Closed Caption” icon at

the bottom of your screen.

Then you can click “Show

subtitles”.

6/8/2021 | 3

OSPI YouTube Channel

Subscribe!

• Get alerts for new OSPI videos

• Watch past webinars

Youtube.com/waOSPI

6/8/2021 | 4

Do You Need Clock Hours?

3 Free Clock Hours in pdEnroller

Register

• Register for morning sessions: GATE Equity Webinar 101 – you only have

to do this once for each school year.

• Register for afternoon sessions: GATE Equity Webinar 201 – you only have

to do this once for each school year.

• Register monthly for your 3 Free Clock Hours on pdEnroller.

Attend Live

• Attend both sessions live. This will be used for clock hour verifications.

Evaluation

• Complete the PDEnroller Evaluation online. Clock hours will be awarded

when we have verified your attendance, usually within a few days.

Questions about this process? Contact Ronnie Larson

6/8/2021 | 5

We’re Planning to Group You: Let us Know Your Grade Band

1. Click on

Participants in the

Zoom menu.

2. Find your name in

the participants list.

Choose More.

Click Rename.

3. First & last name.

Grade Band you prefer to

join: Elem., MS/HS, None.

Role.

Chris Reykdal – MS/HS - Teacher

6/8/2021 | 6

Vision All students prepared for post-secondary pathways, careers, and

civic engagement.

Mission Transform K–12 education to a system that is centered on closing

opportunity gaps and is characterized by high expectations for all

students and educators. We achieve this by developing equity-

based policies and supports that empower educators, families,

and communities.

Values • Ensuring Equity

• Collaboration and Service

• Achieving Excellence through Continuous Improvement

• Focus on the Whole Child

Equity Statement Each student, family, and community possesses strengths and

cultural knowledge that benefits their peers, educators, and

schools.

Ensuring educational equity:

• Goes beyond equality; it requires education leaders to examine the ways current policies and practices result in disparate

outcomes for our students of color, students living in poverty,

students receiving special education and English Learner

services, students who identify as LGBTQ+, and highly mobile

student populations.

• Requires education leaders to develop an understanding of

historical contexts; engage students, families, and community

representatives as partners in decision-making; and actively

dismantle systemic barriers, replacing them with policies and

practices that ensure all students have access to the instruction and support they need to succeed in our schools.

Recognizing Traditional Lands

School District & Nearest

Federally Recognized Tribes

Washington Tribes Map

Overlapping Map

Text city and state to 907-

312-5085

Washington

Tribes

6/8/2021 | 9

BLMAs we transition from honoring the people and lands Native to

America; we also want to acknowledge the pain and trauma resulting from 400 years of systemic racism within the United States against

people of the African diaspora.

We stand with our communities of color during these unprecedented times of civil unrest, especially those who identify as

and/or are categorized as Black and/or African American. We will continue to center our work in leading with racial equity.

We want to offer a moment of silence, and afterwards, honor the space for people from communities of color to respond to this

acknowledgement first. Then, we invite allies and others to communicate their comments after. Please use the chat box.

We invite accountability and partnership.

An abridged version of a statement adopted by PSESD 121 | 6/8/2021 | 10

Objectives• Learn how to design Empathy

Interview Questions

• Work with colleagues from across the state to design your own empathy interview questions

• Learn a protocol to process empathy interview results

• Learn some options to engage multilingual student, family, and community voice

6/8/2021 | 11

Presenters

Kefi Andersen

Graduation Equity Program Supervisor

OSPI

Travis Wentworth

Data Practices Project Manager

OSPI

Bethany Martinez

Director of Multilingual & Multicultural Services

Wahluke School District

6/8/2021 | 12

Questions & Polling 1

6/8/2021 | 13

• Administrator

• Counselor/

Counselor/Psych/Community

Liaison/Attendance Liaison / Grad

Specialist

• Teacher

• Para-educator

• Parent/Community

Member/Community Based

Organization

• District Office/ESD Staff

• Continuous Improvement Partner or

Teaching Coach

• Other

Who’s here?

• Elementary

• Secondary

• Both

• None/NA

• Other

What grade band do you work with the most?

• Very

• Somewhat

• It’s new!

How familiar are you with our topic?

What Makes a Good Empathy Interview?Defining the Ideal Model

Statewide Trends from Washington Report Card & the Healthy Youth Survey

% Attendance

Incomplete Rate %

HYS Hope Scale %

Caring Adult

PTA fact?

OSPI Report Card & Healthy Youth Survey data | 6/8/2021 | 15

OSPI Data Sources

Report Card

Healthy Youth Survey

COVID-19 Survey

6/8/2021 | 16

What do these two images make?

+6/8/2021 | 17

Why Empathy Interviews?

Values

Hopes

Vision

Goals

Questions

6/8/2021 | 18

What is an Empathy Interview?

An intentional act of

listening

Observable, perceptual,

and qualitative data

Relationship building

strategy

Pursuit of deeper

understanding

6/8/2021 | 19

Data Triangulation

Outcome

Data

Perceptual

Data

Input Data

6/8/2021 | 20

Who to interview?

• Whose perception or voice has been unheard?

• Who have you yet to collaborate or build a strong relationship with?

• Whose values should be represented?

6/8/2021 | 21

When to use empathy interviews?

Exploring &

Understanding

Planning &

Designing

Implementing Evaluating

6/8/2021 | 22

Let’s Discuss How

Should this interview meet the needs of the

interviewer or interviewee?

6/8/2021 | 23

Share your intent and

invite their intent

Listening is more

important than having

your question

answered

Design questions that:

• invite collaboration

• relationship building

• explores the interviewee’s

values

Questions & Polling 2

Have you used Empathy Interviews before?

A. Yes for students and parents

B. Yes for students

C. Not that I know of

D. Not applicable

How often do you offer Empathy Interviews?

A. We don’t use them right now

B. Once a year

C. Once a semester

D. More than once a semester

E. Not

6/8/2021 | 24

Breakout Rooms

Breakout Room Practice

Identify a

specific

audience

Identify your

intent

Design 2

Questions

Padlet Link in the chat

Welcome Back – Let’s Share Your feedback, questions, and concerns will inform

OSPI’s next steps and guidance.

Raise Your

Hand

• We’ll call on You

Unmute

• 1 minute share

Chat

• We can’t get to

everyone but we want to hear

your feedback

6/8/2021 | 27

What Does it Look Like in Real Life?Foundations of Our Practices

How I Got Involved

6/8/2021 | 29

Me My Team My Past

Experience

Demographics at Wahluke School District

51% 50%

12%

49% 50%

88%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Migrant English Language Learners Homeless

Wahluke Demographics - Enrollment 2,560

Not In Program

In Program

6/8/2021 | 30

Home Languages at Wahluke

•93% Spanish

•7% English

•<.3% Other (Q'anjob'al, K'iche')

• Although half of our students qualify for English Language Development services, that data doesn't tell the entire story of

multilingual learners at Wahluke

Who do I work with?

Wahluke Migrant Parent Advisory Council (PAC) Officers

6/8/2021 | 32

A Typical Meeting

In

Spanish

Follows

Agenda

Led by

Parents

Why did you start looking at parent voice?

OSPI Migrant Consolidated Program Review

OSPI support with Migrant Parent Advisory Council officers

Shifting roles from informing to consulting

6/8/2021 | 34

How did we make the shift?

Training

Practice

More Practice

6/8/2021 | 35

Our Process for Offering Empathy Interviews

Parent Advisory

Committee

Moving it

into RealityEvaluation

Empathy Interview Questions We Are Hoping to Use

Tell me about a positive

experience you've had in

our district.

Describe a teacher or staff

member that did a great

job connecting to your

student's learning. What

did that look like?

What is one thing you wish

your school could do

better to connect your

family into your learning

experience?

What are the best/worst

parts about

communicating with your

student's teacher and/or

school?

Changes We Made as a Result

Reading & Math

Interventions After

School Moved to

During the Day

Community

Coalition & Student

Assistance Program

Partnerships

Mental Health

Supports &

Mindfulness

6/8/2021 | 38

What Advice Would You Give To People Starting This Work?

6/8/2021 | 39

Know your why

Start with small changes

Train and practice

Q & A

Considerations

Discuss

your ideas

with

leadership

Share

ideas with

your PLC

Lead a

discussion

with

students

Do you have a next step? Tell us in the chat!

This presentation will change my

practice in the

future.

This presentation was relevant to

my work and

topics I want to

know about right now.

The presenters were content

experts

The presentation met the stated

learning

objectives.

I would recommend

participating to a

colleague.

I had an opportunity to

reflect on my

next steps.

GATE Evaluation

GATE Feedback Survey | 6/8/2021 | 42

Resources

Resources

• Title I and LAP with Parent and Family Engagement

• System and School Improvement FundsFunding

• About Empathy Interviews

• High Tech High Synopsis - Empathy InterviewsArticles

• OSPI Migrant Bilingual EducationWebsites

• Get personalized help from OSPI staffPeople

6/8/2021 | 44

Contact Us

Kefi Andersen

Graduation Equity Program Supervisor

OSPI

Travis Wentworth

Data Practices Project Manager

OSPI

Bethany Martinez

Director of Multilingual & Multicultural Services

Wahluke School District

6/8/2021 | 46

Join us Next School Year!

August 11, 2021Attendance

10 a.m. – 11:30 a.m.

6/8/2021 | 47

More This Afternoon

3:00

Improvement Science 201:

Driving Equitable Supports with the

Tiered Fidelity Inventory

6/8/2021 | 48

Connect with us!

facebook.com/waospi

twitter.com/waospi youtube.com/waospi

medium.com/waospi linkedin.com/company/waospi

k12.wa.us