designing empathy interviews
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6/8/2021 | 5
We’re Planning to Group You: Let us Know Your Grade Band
1. Click on
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Zoom menu.
2. Find your name in
the participants list.
Choose More.
Click Rename.
3. First & last name.
Grade Band you prefer to
join: Elem., MS/HS, None.
Role.
Chris Reykdal – MS/HS - Teacher
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Vision All students prepared for post-secondary pathways, careers, and
civic engagement.
Mission Transform K–12 education to a system that is centered on closing
opportunity gaps and is characterized by high expectations for all
students and educators. We achieve this by developing equity-
based policies and supports that empower educators, families,
and communities.
Values • Ensuring Equity
• Collaboration and Service
• Achieving Excellence through Continuous Improvement
• Focus on the Whole Child
Equity Statement Each student, family, and community possesses strengths and
cultural knowledge that benefits their peers, educators, and
schools.
Ensuring educational equity:
• Goes beyond equality; it requires education leaders to examine the ways current policies and practices result in disparate
outcomes for our students of color, students living in poverty,
students receiving special education and English Learner
services, students who identify as LGBTQ+, and highly mobile
student populations.
• Requires education leaders to develop an understanding of
historical contexts; engage students, families, and community
representatives as partners in decision-making; and actively
dismantle systemic barriers, replacing them with policies and
practices that ensure all students have access to the instruction and support they need to succeed in our schools.
Recognizing Traditional Lands
School District & Nearest
Federally Recognized Tribes
Washington Tribes Map
Overlapping Map
Text city and state to 907-
312-5085
Washington
Tribes
6/8/2021 | 9
BLMAs we transition from honoring the people and lands Native to
America; we also want to acknowledge the pain and trauma resulting from 400 years of systemic racism within the United States against
people of the African diaspora.
We stand with our communities of color during these unprecedented times of civil unrest, especially those who identify as
and/or are categorized as Black and/or African American. We will continue to center our work in leading with racial equity.
We want to offer a moment of silence, and afterwards, honor the space for people from communities of color to respond to this
acknowledgement first. Then, we invite allies and others to communicate their comments after. Please use the chat box.
We invite accountability and partnership.
An abridged version of a statement adopted by PSESD 121 | 6/8/2021 | 10
Objectives• Learn how to design Empathy
Interview Questions
• Work with colleagues from across the state to design your own empathy interview questions
• Learn a protocol to process empathy interview results
• Learn some options to engage multilingual student, family, and community voice
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Presenters
Kefi Andersen
Graduation Equity Program Supervisor
OSPI
Travis Wentworth
Data Practices Project Manager
OSPI
Bethany Martinez
Director of Multilingual & Multicultural Services
Wahluke School District
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Questions & Polling 1
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• Administrator
• Counselor/
Counselor/Psych/Community
Liaison/Attendance Liaison / Grad
Specialist
• Teacher
• Para-educator
• Parent/Community
Member/Community Based
Organization
• District Office/ESD Staff
• Continuous Improvement Partner or
Teaching Coach
• Other
Who’s here?
• Elementary
• Secondary
• Both
• None/NA
• Other
What grade band do you work with the most?
• Very
• Somewhat
• It’s new!
How familiar are you with our topic?
Statewide Trends from Washington Report Card & the Healthy Youth Survey
% Attendance
Incomplete Rate %
HYS Hope Scale %
Caring Adult
PTA fact?
OSPI Report Card & Healthy Youth Survey data | 6/8/2021 | 15
What is an Empathy Interview?
An intentional act of
listening
Observable, perceptual,
and qualitative data
Relationship building
strategy
Pursuit of deeper
understanding
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Who to interview?
• Whose perception or voice has been unheard?
• Who have you yet to collaborate or build a strong relationship with?
• Whose values should be represented?
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When to use empathy interviews?
Exploring &
Understanding
Planning &
Designing
Implementing Evaluating
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Let’s Discuss How
Should this interview meet the needs of the
interviewer or interviewee?
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Share your intent and
invite their intent
Listening is more
important than having
your question
answered
Design questions that:
• invite collaboration
• relationship building
• explores the interviewee’s
values
Questions & Polling 2
Have you used Empathy Interviews before?
A. Yes for students and parents
B. Yes for students
C. Not that I know of
D. Not applicable
How often do you offer Empathy Interviews?
A. We don’t use them right now
B. Once a year
C. Once a semester
D. More than once a semester
E. Not
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Breakout Room Practice
Identify a
specific
audience
Identify your
intent
Design 2
Questions
Padlet Link in the chat
Welcome Back – Let’s Share Your feedback, questions, and concerns will inform
OSPI’s next steps and guidance.
Raise Your
Hand
• We’ll call on You
Unmute
• 1 minute share
Chat
• We can’t get to
everyone but we want to hear
your feedback
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Demographics at Wahluke School District
51% 50%
12%
49% 50%
88%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Migrant English Language Learners Homeless
Wahluke Demographics - Enrollment 2,560
Not In Program
In Program
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Home Languages at Wahluke
•93% Spanish
•7% English
•<.3% Other (Q'anjob'al, K'iche')
• Although half of our students qualify for English Language Development services, that data doesn't tell the entire story of
multilingual learners at Wahluke
Why did you start looking at parent voice?
OSPI Migrant Consolidated Program Review
OSPI support with Migrant Parent Advisory Council officers
Shifting roles from informing to consulting
6/8/2021 | 34
Our Process for Offering Empathy Interviews
Parent Advisory
Committee
Moving it
into RealityEvaluation
Empathy Interview Questions We Are Hoping to Use
Tell me about a positive
experience you've had in
our district.
Describe a teacher or staff
member that did a great
job connecting to your
student's learning. What
did that look like?
What is one thing you wish
your school could do
better to connect your
family into your learning
experience?
What are the best/worst
parts about
communicating with your
student's teacher and/or
school?
Changes We Made as a Result
Reading & Math
Interventions After
School Moved to
During the Day
Community
Coalition & Student
Assistance Program
Partnerships
Mental Health
Supports &
Mindfulness
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What Advice Would You Give To People Starting This Work?
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Know your why
Start with small changes
Train and practice
Considerations
Discuss
your ideas
with
leadership
Share
ideas with
your PLC
Lead a
discussion
with
students
Do you have a next step? Tell us in the chat!
This presentation will change my
practice in the
future.
This presentation was relevant to
my work and
topics I want to
know about right now.
The presenters were content
experts
The presentation met the stated
learning
objectives.
I would recommend
participating to a
colleague.
I had an opportunity to
reflect on my
next steps.
GATE Evaluation
GATE Feedback Survey | 6/8/2021 | 42
Resources
• Title I and LAP with Parent and Family Engagement
• System and School Improvement FundsFunding
• About Empathy Interviews
• High Tech High Synopsis - Empathy InterviewsArticles
• OSPI Migrant Bilingual EducationWebsites
• Get personalized help from OSPI staffPeople
6/8/2021 | 44
System & School Improvement Newsletter
Read
Subscribe
6/8/2021 | 45
Contact Us
Kefi Andersen
Graduation Equity Program Supervisor
OSPI
Travis Wentworth
Data Practices Project Manager
OSPI
Bethany Martinez
Director of Multilingual & Multicultural Services
Wahluke School District
6/8/2021 | 46
More This Afternoon
3:00
Improvement Science 201:
Driving Equitable Supports with the
Tiered Fidelity Inventory
6/8/2021 | 48