designing an ecosystem of care
TRANSCRIPT
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@Amy Cueva @MadPow - Founder & Chief Experience Officer
@HxRefactored - Chair of Design Track
Designing an Ecosystem of Care
4
I was overwhelmed, confused, and
alone. There was no one to talk to. I didn’t know what I should do first or what to expect.”
“
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Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.
- World Health Organization
Masseuse
PCP
Support Network: Friends & Family
Pharmacist
Lawyer
Chiropractor
Health Coach
CSR
CSR
CSR
HR
Cardiologist
Nurse
Therapist
Weight Watchers
Gym
Lobbyists
Social Worker
Politicians
Lobbyists
Patient Advocate
Translator
Financial Entities
Transportation Service
Heart Health Start Up
Hospital Network
Hospital
Cardiology
Lab
Pharmacy
Pharma
PBM Insurance Company
Insurer for Hospital
Federal Government
HHS
FDA
CDC
Legislature
Executive Branch
Employer
Condition Management
Companies
Information: Google, Web MD, YouTube,
iTunes
Condition Management Start Up
Walk in Clinic
Organizations & Non-Profits
Health Tech
Health Exchanges
State Government
Local Agencies
Health Communications
Patient Community
Who will help Jim?
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That need is neither our responsibility nor one that will be mitigated anytime soon in the industry.”
“
The health ecosystem
Masseuse
PCP
Support Network: Friends & Family
Pharmacist
Lawyer
Chiropractor
Health Coach
CSR
CSR
CSR
HR
Cardiologist
Nurse
Therapist
Weight Watchers
Gym
Lobbyists
Social Worker
Politicians
Lobbyists
Patient Advocate
Translator
Financial Entities
Transportation Service
Heart Health Start Up
Hospital Network
Hospital
Cardiology
Lab
Pharmacy
Pharma
PBM Insurance Company
Insurer for Hospital
Federal Government
HHS
FDA
CDC
Legislature
Executive Branch
Employer
Condition Management
Companies
Information: Google, Web MD, YouTube,
iTunes
Condition Management Start Up
Walk in Clinic
Organizations & Non-Profits
Health Tech
Health Exchanges
State Government
Local Agencies
Health Communications
Patient Community
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You think partnership is the answer? Many people have spent a lot of money trying and got nowhere.
It simply won’t work.”
“
Unmet Needs of Insurance Members
Understanding their insurance Getting easy answers Knowing what to expect Understanding treatment options Knowing how to find the best care Getting support through transitions and stressful situations Knowing how much they will pay now and over time Funding alternative treatments and deductibles