designing a sharepoint user adoption strategy
DESCRIPTION
Too often SharePoint projects focus on deploying sites without planning for the user adoption and training that comes after, and as a result, the solution’s momentum fizzles and falls short of its potential once the project ends. In this presentation, I share my strategies and insights for designing an effective end-user adoption and training strategy that you can use in your projects to help your users thrive.TRANSCRIPT
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October 2014Steve Goodyear
Designing a User Adoption Strategy
SharePoint User Group
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You're introducing a change—a new SharePoint deployment
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You want users to adopt and be productive to give you a return
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Our user adoption strategy focuses on change management and training
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Establish a vision
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Define purpose
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What business needs are you solving?
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What are your guiding principles?
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How will SharePoint benefit people and the organization?
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Identify owners
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Who can provide executive support?
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What are the roles and responsibilities?
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Who owns accountability for the vision?
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Measure success
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What does success look like?
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How will you measure success?
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How will you gather feedback?
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Manage change
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Cater to your audience
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How can you communicate ways SharePoint will benefit people's work?
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How might the change affect the organization's culture?
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Who might struggle with or resist the change?
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Communicate the change
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How can you communicate the vision and leadership's commitment?
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When can you host open town hall meetings?
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What is your plan to maintain continuous communication?
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Reinforce the change
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How can you create a sense of urgency for the change?
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Where can you create excitement?
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How can you adapt to and apply people's feedback?
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Provide training
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Increase confidence
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How can you make people aware of available support and training resources?
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Who can you groom as champions or super users?
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What can you showcase as a relevant example of visible success?
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Deliver bite-sized portions
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What knowledge or skill gaps exist?
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How can you avoid overwhelming people with the breadth of SharePoint?
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What do people need to learn?
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Offer targeted training
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How can you use language and processes familiar to people's work?
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What short, just-in-time training options can you provide?
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When can you offer live, in-person training or support?
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Our user adoption strategy focuses on change management and training
http://habaneroconsulting.com/insights/designing-a-sharepoint-user-adoption-and-training-strategy