designing a questionnaire
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Designing a Questionnaire. Questionnaire. A questionnaire consists of a number of questions printed or typed in a definite order on a form or set of forms. Basically there are 7 steps involved in designing a questionnaire . Designing a Questionnaire. Step 1. - PowerPoint PPT PresentationTRANSCRIPT
Designing a Questionnaire
Questionnaire•A questionnaire consists of a number of
questions printed or typed in a definite order on a form or set of forms.
•Basically there are 7 steps involved in designing a questionnaire
3
Designing a QuestionnaireDetermine what information is
needed
What type of Questionnaire
to be used
Decide on the types of
questions
Decide in the wording of questions
Deciding on layout
Step 1
5
Determine what information is needed•This stage is a planning stage which
includes: ▫Decide on the topic for research ▫Get additional information on the research
issue▫Gather what has been experience with
similar study▫Type of information required (such as
awareness, facts, opinions, attitudes, future plans and reasons)
Determine what information is needed•Recall Loss
▫E.g. - Which television programme did you see last Saturday?
•Memory of events depends on:▫Importance of the events▫Whether it is necessary for the respondents
to remember.
Modes of collection data •The questionnaire can be used to collect
the information through personal interview, mail or telephone.
•The method chosen depends on the information required and the type of respondent.
•If information is to be collected from illiterate individuals a questionnaire would be the wrong choice.
Step 2
9
What type of Questionnaire to be used•Structured and Non-disguised •Structured and Disguised•Non-structured and disguised•Non-structured and Non-disguised
Step 3
11
Decide on the types of questions•Open ended questions•Dichotomous questions•Close ended questions
Open ended Questions• These are questions where respondents are
free to answer in their own words.• Respondent may mention the attribute
▫ What factor do you consider while buying a suit?• Respondent may not use same frame of
reference▫ What is the most important attribute in a job?▫ Pay▫ Respondent considers basic pay while
interviewer thinks about total pay.
Dichotomous Question• There questions have only two answers,
yes or no, true or false, use or don’t use.▫Do you use toothpaste? Yes.......... No.....▫Do you like to watch movies? Like ....
Dislike....• This technique is most convenient and easy
to answer• This technique limits the respondents
response. This may lead to measurement error.
Close ended Questions •There are two basic formats in this type:a) Make one or more choices among the
alternativesb) Rate the alternatives
Close ended Questionsa) Which of the following words or phrases best describes
the kind of person you feel would be most likely to use this product?
▫ Young...... Old........▫ Single...... Married.........▫ Modern ....... Old fashioned.........
b) Based on what you saw in the commercial, how interested do you feel, you would be buying the product.
Definitely Probably I would buy I may or may not buy Probably I would not buy Definitely I would not buy
Step 4
17
Decide in the wording of questions•Wording of particular questions could
have a large impact on how the respondent interprets them.
•Example: ▫Don’t you think that Brazil played poorly in
the FIFA cup ?▫Do you think that, Brazil played poorly in
the FIFA cup ?
Avoid Double Barrelled Questions•These are questions in which the
respondent can agree with one part of the question, but not agree with the other or cannot answer making a particular assumption.
•Example:▫Are you happy with the price and quantity
of branded shampoo?
Avoid Leading Questions•A leading question is one that suggest the
answers to the respondents.
•Example:▫Do you like the programme on Radio
Mirchi?▫Answer would likely to be Yes
▫Which is your favourite F.M. Radio station?
Step 5
Sequence and Layout•Divide the questionnaire into 3 parts:
▫Basic information▫Classification ▫Identification Information
•Always move from general to specific questions on the topic. This is known as funnel sequence.
Step 6
Pre-testing of Questionnaire•It is done to detect any flaws that might
be present. ▫Words used by the researcher must convey
same meaning to the respondent.•The questionnaire should not be too long
as the response will be poor.
Step 7
Revise and Preparation of final questionnaire• Final questionnaire may be prepared after pre-
testing the questionnaire with small group of respondents.
• It should be revised as:▫ To correct the spellings.▫ To place the questions in proper order to avoid the
contextual bias.▫ To remove the words which are not familiar to
respondents.▫ To add or remove questions arise in the process of
pre-test, if any.▫ To purge the words with double meaning, etc.
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