design for enterprise delight - benjamin humphrey
DESCRIPTION
Why does enterprise software feel under designed compared to consumer products? And how does Atlassian build beautiful, useful enterprise software? Learn how you can bring creativity and design into your development process to make your company's software better.TRANSCRIPT
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BENJAMIN HUMPHREY • DESIGNER • ATLASSIAN • @HUMPHREYBC
Design for Enterprise Delight
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Enterprise tools are rubbish
Enterprise tools are rubbish
Redefining enterprise software
Redefining enterprise software
Enterprise design challenges
Redefining enterprise software
Enterprise design challenges
Busting common myths
Redefining enterprise software
What is enterprise software?
Purposed-designed computer software used in the furtherance of the needs and objectives of the organization... as opposed to the
individual.W I K I P E D I A
”
“
Purposed-designed computer software used in the furtherance of the needs and objectives of the organization... as opposed to the
individual.W I K I P E D I A
”
“
Enterprise software is a scalable tool used by ordinary people to get their primary job done.T H I S G U Y
”
“
The consumerization of I.T.
The consumerization of enterprise software
But we still have a way to go…
Redefining enterprise software
Enterprise design challenges
Busting common myths
Enterprise design challenges
#1 Scaling the design
Assignee field typeahead
Salmon swimming upstreamSalmon swimming upstream
Salmon swimming upstreamSalmon swimming upstream
Salmon swimming upstream
Manage Boards
1,475Add-ons in the Marketplace
Extensibility for add-ons
#2 Accessibility
What seats are available?
What seats are available?
Contrast ratio 3:1 for AA compliance
New system notifications
#3 Long shelf life
6%7%
Windows XP!24.8% Windows 7!
51.2%
Windows 7Windows XPWindows 8.1Windows 8Mac OS X 10.9Windows VistaLinuxOther
Desktop OS market share July 2014
Redefining enterprise software
Enterprise design challenges
Busting common myths
Busting common myths
I am a nice guy, but I am a grumpy designer.
Enterprise users don’t expect the software they use at work to be designed well.
Myth #1
People are more productive with better designed software.
Fact #1
source: trust me
Enterprise software has to be complex and utilitarian.
Myth #2
Enterprise software can be human and easy to use.
Fact #2
HipChat empty state
ADG writing style
Illustrations
If I add more features I’ll sell more software.
Myth #3
Ease of use enhances experience more than features.
Fact #3
vs
vs
vs
In summary
Be human in your design
Design for scale
It’s not all about features
Thank you!
BENJAMIN HUMPHREY • DESIGNER • ATLASSIAN • @HUMPHREYBC
design.atlassian.com