desenvolvimento das organizações e qualidade · desenvolvimento das organizações e qualidade ....
TRANSCRIPT
Self actualization
Ego needs
Social needs
Security needs
Body needs
16/05/2016 Instituto Superior Técnico
Hierarchy of Needs Diagram (Maslow)
Motivation
Hygienic factors
16/05/2016 Instituto Superior Técnico
Motivational Drives
Achievement Motivation
Affiliation Motivation
Power Motivation
Managerial Application of the Drives
16/05/2016 Instituto Superior Técnico
• The nature of Leadership
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• Leadership Behavior
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Management and Leadership
Traits of Effective Leaders
• Technical Skill
• Human Skill
• Conceptual Skill
Situational Aspects
Followership
16/05/2016 Instituto Superior Técnico
1,9 Thoughtful attention to
needs of people for satisfying
relationships leads to a
comfortable, friendly organization
atmosphere and work tempo.
Behavioural
approaches to
leadership
styles:
The managerial
grid – Blake &
Mouton
9,9 Work accomplishment is from
committed people. Interdependence
through a “common stake” in
organization purpose leads to
relationships of trust and respect.
5,5 Adequate organization performance
is possible through balancing the necessity
to get out work with maintaining morale of
people at a satisfactory level.
1,1 Exertion of minimum
effort to get work done is
appropriate to sustain
organization membership.
9,1 Efficiency in operations results
from arranging conditions of work
in such a way that human elements
interfere to a minimum degree.
16/05/2016 Instituto Superior Técnico
Situational leadership recommendations for
leadership style to be used with each development level
16/05/2016 Instituto Superior Técnico
• What Is Empowerment?
• Empowerment
1. Job mastery
2. Accountability
3. Role models
4. Reinforcement and persuasion
5. Emotional support
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Teams and team building - Classical Concepts
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Division of work
Delegation
Managers as Linking Pins
• Linking pin
Contingency Organizational Design
• Mechanistic and Organic Forms
• Mechanistic organizations
• Organic organizations
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•Task team
•Team work
• Stages of team development
- Forming
- Storming
- Norming
- Performing
- Adjourning
Life Cycle of a Team
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• Ingredients of Effective Teams
• Supportive environment
• Skills and Role Clarity
• Superordinate Goals
• Team Rewards
• Potential Team Problems
• Changing Composition
• Social loafing
• Sucker effect
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- Low degree of team morale
- Confusion or disagreement about roles
- Large influx of new members
- Disagreement over team’s purpose and tasks
- Negative climate within the team
- Stagnation within the team
• Clues to Its Need
• The Process
16/05/2016 Instituto Superior Técnico
Implementing total quality
MAJOR TOPICS
•Rationale for Change
•Requirements for Implementation
•Role of Top Management: Leadership
•Role of Middle Management
•Viewpoints of Those Involved
16/05/2016 Instituto Superior Técnico
Implementing total quality
•Implementation Variation Among Organizations
•Implementation Approaches to Be Avoided
•An Implementation Approach that Works
•Getting On With It
•What to Do in the Absence of Commitment from the Top
•Implementation Strategies: ISO 9000 and Baldrige
16/05/2016 Instituto Superior Técnico
Implementing total quality
The traditional way of doing business presents the following problems:
We are bound to a short-term focus.
Tends to be arrogant rather than customer-focused.
We seriously underestimate the potential contribution of our employees, particularly those in hands-on functions.
The traditional approach equates better quality with higher cost.
The traditional approach is short on leadership and long on bossmanship.
16/05/2016 Instituto Superior Técnico
Implementing total quality
The requirements for implementation are as follows:
Commitment by top management
Creation of an organization-wide steering committee
Planning and publicizing
Establishing an infrastructure that supports deployment and continual improvement
The role of top management can be summarized as providing leadership and resources. The role of middle management is facilitation.
16/05/2016 Instituto Superior Técnico
Implementing total quality
Implementation approaches that should be
avoided are as follows:
Don’t train all employees at once.
Don’t rush into total quality by putting too many
people in too many teams too soon.
Don’t delegate implementation
Don’t start an implementation before you are
prepared.
16/05/2016 Instituto Superior Técnico
Implementing total quality
Implementation phases are as follows:
Preparation phase
Planning phase
Execution phase
Going through the ISO 9000 registration steps will give an
organization a good start on implementing total quality. ISO
9000 is an international standard for providers of goods and
services that sets broad requirements for the assurance of
quality and for management’s involvement.
16/05/2016 Instituto Superior Técnico
Implementing total quality
The Malcolm Baldrige National Quality Award evaluates
candidates for the award according to criteria in several
categories as follows:
Leadership
Strategic planning
Customer and market focus
Management
Analysis
Knowledge management
Human resource focus
Process management
Business results