derek o’halloran 15 th march 2006
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Improving Service, Delivering on Efficiency. Derek O’Halloran 15 th March 2006. Agenda. Organisational Goals in the Public Sector Citizen’s Data – Roles and Challenges Data Management Issues – General Data Management Issues – Northern Ireland. Agenda. - PowerPoint PPT PresentationTRANSCRIPT
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Derek O’Halloran15th March 2006
Improving Service, Delivering on Efficiency
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Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
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Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
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Organisational Goals
Deliver Quality Service
Improve Efficiency
Compliance / Legislation
Policy / Initiatives / Targets
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Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
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Role of Data - Functional
Delivering products or services to someone, somewhere
Public & Private SectorCase history, contact history, account detailsBoundary, GIS and Demographic data
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Role of Data - Functional
87% of organisations use data to
make decisions
Ideal and reality gap of data accuracyEffective data management should be de facto
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Role of Data – Technical
New Technology – Old Processes
New Technology – Old Data
Applications ‘house’ dataData is internal representation of customers
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Data changes every second
Every day:
18,000 people move house 1,900 people die 1,300 people register with the TPS 650 people register with the MPS
Database quality degrades by average 14% per annum
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The importance of data
Over 80% of organisations say inaccurate data costs them money
Inaccurate data costs every time it is usedAccurate data decays if not maintainedAn effective data management strategy
= best practice= sound commercial sense
Source: NOP World research and Royal Mail
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Public Relations
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Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
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Data Management - General
Legacy Data Cleaning
Data Maintenance
Data Migration
Using Data for Analysis & Reporting
Data Enhancement – Facilitating Processes
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Data Management - General
Legacy Data
Data Maintenance
Data Migration
Using Data for Analysis & Reporting
Data Enhancement – Facilitating Processes
QuickAddressBatch
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Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
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Data Management - NI
Townlands data
GIS related data
Unique Identification of Properties
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Data Management - NI
Townlands data
GIS related data
Unique Identification of Properties
QuickAddressBatch
With Pointer
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QuickAddress Batch
Cleaning and correcting business and residential contact recordsComparing your data to
Pointer PlusRoyal MailUK Electoral RollExperian Business DataSuppression Files
Keep records correct over time
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Legacy Data Cleansing
Example: NHS Scotland CHI Database11 million records to 5 million
Capturing Data – From now onWhat about legacy data stores?
Legacy DataIncomplete recordsDuplicate recordsDiffering / inconsistent formatting
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Legacy Data Cleansing
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Data Maintenance
Example: DVLA use QAS to clean 50 million records on a nightly basis
Keep track of changes:Property changesElectoral Register changesPostcode changes
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Data Migration
Example: NIE cleaned and re-formatted 1 million records before
moving them across to their new billing system
Example: Northern Bank – Danske Bank1 year to M-Day1m+ records to new banking
and web-based platforms
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Reporting & Analysis
Example: Northern Ireland Statistics & Research Agency
“We use QAS to standardise addresses from various data-sets to allow them to be merged and produce reports. QAS has greatly enhanced our ability to do
that. This has enabled vital research to be carried out.”
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Data Enhancement
New in for QuickAddress Batch v5“Goneaways”NCOA – National Change of AddressMortality files
Launching a Bureau Service from your desktop
Power & Flexibility
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Townlands Data
Vital Information for Northern IrelandNot in Royal Mail PAF
Essential for delivery of servicesAmbulanceUtilitiesRoads
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Pointer UPRN
UPRN provides single standard key unique to each property in Northern Ireland.
Facilitate data-cleansing and de-duplicationAssist in building accurate customer accounts Facilitate multi-organisational data-sharing
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Geographic Information
1m Grid References available for NI
Standard across rest of UKMobile response unitsGeo-spatial analysis
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Boundary Information
Example: Scottish Enterprise use boundary information to report on
economic activity and growth within specific constituencies and authorities.
Include:WardsLocal CouncilParliamentary AreasCensus Areas etc
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Data Maintenance
Clean, accurate, consistently-formatted and up-to-date information reduces wasted…
TimeResourceMoney
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Organisational Goals
Deliver Quality Service
Improve Efficiency
Compliance / Legislation
Policy / Initiatives / Targets
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Thank you for listening
QuickAddress for Call Centre
Any Questions?www.qas.com/uk