department of information science and applications hsien-jung wu 、 shih-chieh huang asia...
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Department of Information Science and Applications
Hsien-Jung Wu 、 Shih-Chieh Huang
Asia University, Taiwan
An Intelligent E-learning system for Improving TQM Performance
12-ICIT: 01-07
ISA, Asia University Wu & Huang2
1. Introduction
2. Literature review
3. The intelligent e-learning system
4. Conclusions
Outline
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1. Introduction
TQM & Learning TQM can improve productivity and satisfy customers as the most
important goal
TQM activities in the training program can assist employees in reaching higher quality work and executing relentless improvement of routine processes
Most of the learning materials do not offer adequate flexibility for real-time assistance required improving TQM performance for employees
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Dynamic learning approaches
Offer real-time knowledge configuration during routine
activities
A network platform that emphasizes on collaborative learning by teams
Dynamically dispatch learning courses to employees based on their requirement of solving quality assurance and TQM-related problems.
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2. Literature review
E-learning systems can reduce expenses of development and provide more flexible learning in terms of time and spaces compared with traditional training methods [Rosenberg, 2001].
Learning from colleagues grouped in a knowledge community can be an informal approach of gathering potential solution of quality problems by Web 2.0 concept
The core value of Web 2.0 is user-centered and featured by participation, sharing, distribution and free
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Literature review
Integrating knowledge management with learning activity is the current trend of building e-learning systems.[ M. Weller et al, 2005]
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Literature review
[Lin, et al., 2006] uses Blog to develop the e-learning system of an international distance course
Blog used in an e-learning system to effectively train students to solve problems by teamwork [Miettinen, et al., 2005]
Through the characteristic of Blog, the aim of sharing experience is reached within a knowledge community
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Literature review
Not only quality issues can be embedded in an e-learning system, it also required to build an e-learning system with quality first
SCORM standard to reduce the time and cost of development through the concept of reusability, accessibility, interoperability and durability
ISO/IEC 19796-1 [ISO, 2005] provides an overall framework which can be used for introducing quality approaches in all providers and users organizations of e-learning
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3. The intelligent e-learning system
project learning
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3.1 Employee’s role retrieval and identification
Retrieve and identify employee’s role based on job level and access right.
Input: work level, access rights, agent’s rights
Output: role type
Function: identify employee’s role Link: project requirement retrieval and identification
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3.2 project requirement retrieval and identification
Retrieve and identify employee’s project requirement related to quality problems
Input: role type
Output: employee’s project requirement type
Function: retrieve and identify employee’s project requirement
Link: employee’s learning profile ;
predict learning requirement
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3.3 predict learning requirement
Automatically predict employee’s learning requirement
Input: project requirement type
Output: learning requirement items
Function: Predicting learning requirement by project requirement type
Link: Dynamically configured learning course
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3.4 Dynamically configured learning course
Configure dynamic learning objects
Input: learning requirement items.
Output: automatic course generation
Function: dynamic learning objects by learning requirement items
Link: Required course’s source, content, format; Tutor’s advice for the course
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3.5 Suggest learning course
Employee select learning courses
Input: automatic course generation
Output: Suggest learning course Function: system & tutor’s advice for the course
Link: employee’s Graphical User Interface
; predict learning requirement
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project learning course
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Collaborative learning e-learning system
collaborative learning
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Experience sharing
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Quality assurance activity
The quality assurance activity includes the following procedures:
1. define learning goal and anticipatory quality problems2. plan related QA activity3. design courses in accordance with QA activity4. control the QA activity5. analyze feedback of QA activity6. review and improve QA activity and workflow7. update new learning goal and courses design8. complete QA e-learning
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QA fish-bone
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4. Conclusions
The contribution of this paper is: to dynamically configure learning objects based on the
employee’s requirement related to quality issues to integrate Blog tool as a collaborative learning environment
and construct a knowledge community where experiences of executing TQM activity are shared
to embed quality assurance in workflow through the e-learning system
This research aims at proposing an intelligent e-learning system (IELS) referred to the framework described in ISO/IEC 19796-1 and integrates on-job training with quality assurance and TQM activity.
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Advantages and suggestions of the learning Blog
Issues Advantages Suggestions
Learning materials upload
High level managers can
timely upload proper
learning materials
Network quality should
be assured to provide
quick access
User-interfaceSimilar to browser used in
web, easy to useElder employees should
be encouraged to use
Training cost Reduce TQM training cost
Safety-related courses
should be carefully
designed
Performance evaluationRapid response to quality
problemsEvaluation should be
integrated with workflow