dentist-patient relationship and quality care 1. introduction

International Dental Journal (2005) 55, 110–112

© 2005 FDI/World Dental Press0020-6539/05/02110-03

Dentist-patient relationship andquality care 1. IntroductionNermin YamalikAnkara, Turkey

Dental Practice Committee Project 02/02Quality of Care and Standards in Dental PracticeProject initiated and the ‘series of articles’ approved by DPC.

Although quality is a genuine concern for dentistry, nowadays more empha-sis is placed on quality issues. As dentist-patient interaction is involved inmany aspects of care and it is more crucial for dentistry when compared tomany other professions, a good dentist-patient relationship is an integralelement of quality care. This series of ‘practice articles’ examines variousimportant dimensions of this interaction. The first and second papersexamine the value of trust and communication, the third paper focuses oninformed consent and the fourth paper evaluates the relatively broadenedrole of dentists in behavioural modification.

Key words: Dentist-patient relationship, quality oral care

Correspondence to: Professor Nermin Yamalik, Department of Periodontology, Faculty ofDentistry, University of Hacettepe, 06100 Ankara-Turkey. E-mail: [email protected]

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Yamalik: Dentist-patient relationship

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International Dental Journal (2005) Vol. 55/No.2

Table 1 The impact of a good dentist-patient relationship on clinical practice

• More collaborative and trustful partnership • High quality oral health care• Increased patient adherence and patient satisfaction• Reduced dental fear and anxiety• Better treatment outcome and long-term maintenance of treatment results• Efficient patient education, motivation and behavioural modification• Reduced conflicts between patients and dentists • Less professional stress and less defensive behaviour • Increased frequency of dental visits • More professional reward (good reputation, patient retention, satisfaction, respect)

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dentist-patient relationship and quality care 1. introduction

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