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© 2011 SYSPRO. All Rights Reserved. All trademarks are recognized.

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SYSPRO Case StudyDENSIGRAPHIX KOPI INC.

< AT A GLANCE <

COMPANY

Densigraphix Kopi Inc.

INDUSTRY

Manufacturing

THE CHALLENGE

< Increasingly demanding marketplace< The need to communicate and share relevant information across the entire enterprise as well as up and down the supply chain< The need for an ERP system with a flexible, open architecture

SOLUTION & SERVICES

< SYSPRO 6.0< SYSPRO e.net solutions

THE BENEFITS< Business processes streamlined across the Internet< Greatly improved quality and accuracy of business information for customers< Improved delivery times< Higher levels of customer service< Ability to quickly establish and manage Internet relationships with other organizations< Ability to effortlessly automate document interchange< Enhanced competitive edge< Easily accessible and flexible database backend

< The CompanyDensigraphix was founded in 1979, in Montreal, Quebec, by Camille Cotran, who identified an opportunity to provide copier dealers with a lower-cost alternative to OEM electrostatic copy paper. As the com- pany’s dealer base migrated to selling and servicing the first generation of Japanese plain paper copiers, Densigraphix introduced generic toner to lower the cost per copy and increase the dealers’ profits.

In 1989, Densigraphix saw the potential of the fledgling laser cartridge re-manufacturing business. Ten years later, Densigraphix acquired Sel-Drum Corporation, a company which targeted the same customer base as Densigraphix but focused on replacement copier parts such as drums, blades and fuser rollers. With the acquisition, Densigraphix has given its customers the ability to one-stop shop for both toners and copier parts.

< The ChallengeIn today’s increasingly rapid and competitive business environment, the ability to communicate and share relevant information across the entire enterprise as well as up and down the supply chain is critical to address the demands of an increasingly demanding marketplace. To achieve this goal requires an ERP system with a flexible, open architecture. Densigraphix Kopi Inc. is leveraging the open architecture of the SYSPRO ERP system to refine and extend its business processes and sharpen its competitive edge.

< The SolutionIn 2000, Densigraphix implemented SYSPRO Enterprise Resource Planning (ERP) software. Since the introduction of SYSPRO 6.0, Microsoft®.NET com-ponent architecture and XML standards have been leveraged to de-liver SYSPRO e.net solutions, an open framework which provides users with a standardized method for directly accessing SYSPRO’s business func- tionality.

SYSPRO e.net solutions is predicated on ‘business objects’, componen-tized modules of code that can be independently accessed to perform specific business functions and processes. Business objects also allow external applications to interact and communicate with SYSPRO using functionalities such as Web Services.

Densigraphix & SYSPRO: A World of Opportunity“For many businesses, SYSPRO ERP works right out of the box, but for companies that are actively involved in refining their business processes, SYSPRO’s focus on flexibility and integration can open up a world of opportunity.”

Robert Cotran, VP Technology, Densigraphix

April 2011, Canada

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© 2011 SYSPRO. All Rights Reserved. All trademarks are recognized.

www.syspro.com

SYSPRO Case Study

Through the use of business objects, in-house applica-tions can be created to enhance, simplify and extend SYSPRO functionality onto websites, into warehouses, and onto the shop floor. Since business objects use the core system’s security, third-party developers are relieved of the burden of duplicating SYSPRO security settings in their external applications. Furthermore, since business objects are separate from SYSPRO source code, external appli-cations will continue to work after upgrades to future ver-sions of SYSPRO.

< The ResultRobert Cotran, Densigraphix’s Vice President of Tech- nology, has used SYSPRO’s business objects for a vari-ety of tasks. His talent for object-oriented programming allows Densigraphix and its supply chain partners to stream-line business processes across the Internet, facilitating the construction of interfaces which simplify and extend SYSPRO’s functionalities.

Since 2001, Densigraphix’s B2B eCommerce website has allowed supply chain partners to place orders, view their order history and track the status of their orders online. “Our B2B website has greatly improved the quality and accuracy of business information at our customers’ dis-posal,” says Cotran. “In turn, that allows us to improve de-livery times and provide our customers with a higher level of service.”

B2B integration facilitates the transformation and ex-change of information between SYSPRO and other ap-plications, including legacy systems. Densigraphix’s part-ners and customers can order, query and update their information, regardless of the conversion requirements and data formats used. “Our Internet applications write orders to SYSPRO using business objects. That enables us to quickly establish and manage Internet relationships with other organizations. It also makes it possible for us to automate document interchange effortlessly,” Cotran says.

DENSIGRAPHIX KOPI INC.

April 2011, Canada

While eCommerce provides an important competitive edge, for Cotran it’s only the tip of the business object iceberg. Densigraphix has created about 50 company-specific software applications. “We refer to a group of them as our suite of Predictive Operations Management (POM) interfaces,” Cotran says. “It’s the use of business objects in SYSPRO that has allowed us to do this.”

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© 2011 SYSPRO. All Rights Reserved. All trademarks are recognized.

www.syspro.com

SYSPRO Case StudyDENSIGRAPHIX KOPI INC.

April 2011, Canada

For example: SYSPRO has the ability to track ‘work centers’ and isolate the labor cost for an assembled product. Densigraphix wanted, however, to extend SYSPRO’s functionality onto the shop floor with an easy-to-use interface. The company needed to estimate the cost of the labor component per bottle of toner, and the only way to gauge the accuracy of the estimate was to follow a production run from beginning to end, keeping track of employee breaks, breaks to clean or repair the machine, and different employee salaries. This required input from the shop floor.

The Production Management Interface (PMI) presents the shop floor worker with an easy-to-use touch-screen inter-face. The user selects the appropriate job from a list in the WIP module, indicates the machine being used, and assigns specific employees. All the information required – including the varying salaries of individual workers – is then available for the shop floor interface to read, since the interface is linked directly to the company’s SQL data-base.

“SYSPRO provides an easily accessible and flexible database backend,

” Cotran says. “We can query SYSPRO, then present the data to the factory

floor workers in a format that’s easy to understand.”

Cotran’s PMI is only one example of how Densigraphix has used business objects to enhance SYSPRO’s out-of-the-box functionality. Other applications written by Cotran include a Transfer Interface.

“I wrote the Transfer Interface,” says Cotran, “to help us intelligently direct stock movement through our four ware-houses. The Transfer Interface displays stock predictions, and provides the historical data on which each predic-tion is based. We might decide to modify the prediction because the particular stock is ending its lifecycle, or be-cause it’s selling particularly well, but the interface does most of the work for us. Once we’ve selected a quantity, we click on a transfer button, and it automatically sets up the inventory movement in SYSPRO. It does the transfer, gives a confirmation with a journal number, and prints a transfer in the warehouse for the pickers. Without the inter-face, it’s a more-involved task.”

Using business objects and SYSPRO, Densigraphix has taken advantage of an open architecture to optimize its IT investment. “For many businesses, SYSPRO ERP works right out of the box, but for companies that are actively involved in refining their business processes, SYSPRO’s focus on flexibility and integration can open up a world of opportunity,” Cotran says.