denison presentation ppt
TRANSCRIPT
Prepared by:
Susan Cain, Ed.D.
The Corporate Learning Institute is a certified Denison Consulting Partner
Let CLI Help Build Your Organization into a Performance Champion using the Denison
Culture Survey
About CLI
Two doctoral level partners, company founded in 1983.
Work with top-tier to small organizations.
Proven track record-Pfeiffer partner company, certified in a variety of assessment tools.
Denison Culture Survey History
The Denison Culture Survey is a critical tool developed to help you look at gaps in your organization’s performance by assessing the shared assumptions and beliefs of your employees, stakeholders and others.
Based on over 25 years of research linking organizational culture and leadership to performance measures such as
Return on Equity (ROE) Customer satisfaction Sales growth employee satisfaction innovation quality and other performance measures
What is Culture?
• Deeply held beliefs and assumptions
• How people in our organization think and act, every day
• …“The way things are done around here.”
Adaptability Pattern..Trends..Market
Translating the demands of the
business environment into action
“Are we listeningto the marketplace?”
MissionDirection..Purpose..Blueprint
Defining a meaningful long-term direction
for the Company
“Do we know where we are going?”
InvolvementCommitment ... Ownership …
Responsibility
Building human capability, ownership, and responsibility
“Are our people aligned
and engaged?“
ConsistencySystems… Structures…
Processes
Defining the valuesand systems that are the basis of a strong culture
“Does our system create leverage?”
What the Denison Culture Survey Measures:
Flexible and Stable
FlexibleAdaptability + Involvement
A flexible organization has the capability to change in response to the environment
StableMission + Consistency
A stable orientation contributes to an organization’s capability to remain focused and predictable over time
External Focus and Internal Focus
External Focus:Adaptability + Mission
The organization’s focus is on adapting and changing in response to the external environment
Internal Focus:Involvement + Consistency
The organization’s focus is on the dynamics of the internal integration of systems, structures, and processes
Culture Links to Performance
Innovation &Customer
Satisfaction
StablePerformance
Over TimeProfitability
ROI, ROE
Operating PerformanceQuality
Employee Satisfaction
Growth
Impact on Performance
Return-on-Assets 4.5%
Sales Growth .1%
Market-to-Book Ratio 3.5
Return-on-Assets 6.3%
Sales Growth 15.1%
Market-to-Book Ratio 4.4
If we compare the 102 firms in the top and bottom 25% based on their overall average of the 12 indexes, companies with higher culture scores have greater profitability, sales growth, and market value than those with lower culture scores.
Top 25%Bottom 25%
The CLI Suggested Roadmap for Success
Needs Analysis Creation of Project Plan
Creation of Test Survey
Review of Demographic File &
IT Requirements
Communication PlanLaunch of Live
SurveyMonitor Survey
Process
Reporting of Results
Analyze Results, Debrief & Action
Plan
Post Action Review
Evaluate Progress
Or retake Denison
CLI is a Denison Partner
Let us help you develop the best approach for your company to assess your culture, manage needed changes and reassess your gains!
Susan Cain, [email protected] (630) 347-6333