Create constancy of purpose

Adapt the new philosophy

Cease Dependence on Mass Inspection

End the Practice of Awarding Business on the basis of Price

Tag Alone

Adopt and Institute Leadership

Institute Training

Remove Barriers that Rob People of Pride of

WorkmanshipConstantly Improve the System of Production and

Services

Break Down Barriers Between Staff Areas

Drive Out Fear

Eliminate numerical Quota for the Work Force

Eliminate the use of slogans

Encourage Education and Self-improvement

Take Action to Accomplish the Transformation