dem 738 basics of business & professional communication
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Professional CommunicationTRANSCRIPT
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DEM 738 -
BASICS OF BUSINESS AND
PROFESSIONAL COMMUNICATION
Ms. Lhey E. Vinoya
Discussant
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SENDER > the person who transmits a message.
MESSAGE > is any signal that triggers the response of
a receiver.
ENCODING > the sender must choose certain words
or nonverbal methods to send an
intentional message.
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CHANNEL > is the method used to deliver a message.
RECEIVER > is any person who notices and attaches
some meaning to a message.
DECODING > attaching meaning to the words or
symbols.
FEEDBACK > is the discernible response of a receiver
to a sender’s message.
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Communication is Unavoidable.
A fundamental axiom of
communication is “One cannot not
communicate”
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Communication Operates on Two Levels
Every time two or more people
communicate, they exchange two kinds of
messages.
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Communication is Irreversible.
At one time or another, we have all
wished we could take back words we
regretted uttering.
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Communication is a process.
Every communication event needs
to be examined as part of its communication
context.
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Communication Often Presents Ethical
Challenges
Behaving ethically is an essential
part of being an effective, promotable
employee.
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FORMAL COMMUNICATION NETWORKS
> are systems designed by management to
dictate who should talk to whom to get a job
done.
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Downward Communication – superior to
subordinate
Upward Communication – subordinate to
superior
Horizontal Communication – between co-
workers with different areas of
responsibilities
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INFORMAL COMMUNICATION
NETWORKS
> are patterns of interaction based on
friendships, shared personal or career
interests, and proximity.
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Face-to-Face Communication
Teleconferencing
Telephone and Voice Mail
Written Communication
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Verbal communication is the spoken word and includes
actual words, intended and inferred meanings, tone and
vocal inflection.
Verbal communication refers to the use of sounds and
language to relay a message. It serves as a vehicle for
expressing desires, ideas and concepts and is vital to the
processes of learning and teaching. In combination with
nonverbal forms of communication, verbal communication
acts as the primary tool for expression between two or
more people.
Nonverbal communication is your body language and
includes facial expressions. It is used to replace or
reinforce your verbal communication.
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