Dell UK Gold ProjectSven Oezel & Homan Dehnadfar

Objectives

Contents

Dell portal

Dell portalwww.ingrammicro-dellportal.com

IMUK Website use and login administration

Web login administration

Website use

Dell Sales tool guide

Dell Sales & CS Tools – First Things First

Special pricing quotation process

Quotation process

Quotation process

Quotation process

IM points of contact

Software Customer Care Team: Post Sales

Software Licensing Team: Pre Sales

Hardware Pre- and Post-Sales UK

Escalation Management

Escalation Management

Escalation Management

Escalation Management

SLA’s

Physical & Virtual Product SLA’s

Microsoft Change of Channel Partner Process

Microsoft Change of Channel Partner Process.

Physical Product eRMA/RMA

Physical Product eRMA / RMA

Appendix: FAQ’s

Frequently Asked Questions

Frequently Asked Questions

Appendix: Glossary

Glossary

Thank you!