dell inspiron solgde

8/7/2019 Dell Inspiron SOLGDE

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www.del l .comsupport .del l .com

DellInspiron 4000 System

SOLUTIONS GUIDE


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Hints, Not ices, and Caut ions HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTI CE: A NOTICE indicates either potential damage to hardware or loss ofdata and tells you how to avoid the problem.

CAUTION: A CAUTI ON i ndicates a potenti ally hazardous sit uati onwhich, if not avoided, may result in minor or moderate injury.

Abbreviat ions and AcronymsFor a complete listing of abbreviations and acronyms, see the Glossary inthe Tell Me How help file (see the Start Here sheet for instruct ions on howto open t he help file).

____________________

Information in this document i s subject to change without notice. 2000 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell ComputerCorporation is strictly forbidden.

Trademarks used in this text: Dell , the DELL E COM logo, Dellnet , the Dellnet logo, Dell TravelLite , Inspiron , and DellWare are trademarks of Dell Computer Corporation; Intel andPentium are registered trademarks and Celeron is a trademark of I ntel Corporation; Microsoft and Windows and are registered tr ademarks of Mi crosoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entitiesclaiming the marks and names or their products. Dell Computer Corporation disclaims anyproprietar y interest in trademarks and trade names other than it s own.

August 2000 P/N 77JUC Rev. A00


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Contents 3

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer . . . . . . . . . . . . . . . . . . . 7

When Removing or Install ing Memory Modules . . . . . . . . . 1 0Protecting Against Electrostatic Discharge . . . . . . . . . . . 1 1

1 Setting Up

Setting Up Dellnet . . . . . . . . . . . . . . . . . . . . . . . . 1 4

Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 1 4Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 1 4

Viewing Your Account Information . . . . . . . . . . . . . . . 1 4

Sending and Receiving E-Mail . . . . . . . . . . . . . . . . . 1 5Resetting E-Mail Address Settings . . . . . . . . . . . . . . . 1 5

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 1 6

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 1 6Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 1 6

USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 1 8

Windows Millennium Edition (Me) and Windows 2000 . . . . . 1 8

Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9

Using the Modular Bay . . . . . . . . . . . . . . . . . . . . . . . 1 9Swapping Devices While the Computer I s Turned Off . . . . . . 1 9

Swapping Devices While Windows Is Running . . . . . . . . . . 2 1

Setting Up the APR to Connect to a Network . . . . . . . . . . . 2 2

Setting Up the APR for Windows Me and Windows 98 . . . . . 2 2

Setting Up the APR for Windows 2000 . . . . . . . . . . . . . 2 3


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4 Contents

2 Solving Probl ems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 2 6

Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 2 8

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9

Start -Up Error Messages . . . . . . . . . . . . . . . . . . . . . 3 0

Video and Display Problems . . . . . . . . . . . . . . . . . . . . 3 0I f t he display is blank . . . . . . . . . . . . . . . . . . . . . 3 0

If the display is difficult to read . . . . . . . . . . . . . . . . 3 1

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 3 2

Integrated Speakers . . . . . . . . . . . . . . . . . . . . . . 3 2

External Speakers . . . . . . . . . . . . . . . . . . . . . . . 3 2

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 3 3

If you cannot print to a parallel port printer . . . . . . . . . . 3 3

I f you cannot print to a USB printer . . . . . . . . . . . . . . 3 4

Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 3 4

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 3 5

Touch Pad Problems . . . . . . . . . . . . . . . . . . . . . . . . 3 5

External Keyboard Problems . . . . . . . . . . . . . . . . . . . 3 6

Unexpected Characters . . . . . . . . . . . . . . . . . . . . . . 3 6

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6

I f you cannot save a fi le to a fl oppy disk . . . . . . . . . . . . 3 6

I f you cannot play a music CDor install a program from a CD . . . . . . . . . . . . . . . . . 3 7I f you cannot play a DVD movie . . . . . . . . . . . . . . . . 3 8

I f the CD-RW drive stops wri ting . . . . . . . . . . . . . . . . 3 8

I f you have a hard drive problem . . . . . . . . . . . . . . . . 3 8

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 3 9


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Contents 5

Windows Error Messages . . . . . . . . . . . . . . . . . . . . . . 3 9

General Program Problems . . . . . . . . . . . . . . . . . . . . . 4 0

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 4 0

A program stops responding . . . . . . . . . . . . . . . . . . . 4 0

A solid blue screen appears . . . . . . . . . . . . . . . . . . . 4 1

Internet Connection Problems . . . . . . . . . . . . . . . . . . . 4 1

I f you have a problem with your Dellnet account . . . . . . . . . 4 1

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2

If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . 4 2

I f You Drop or Damage Your Computer . . . . . . . . . . . . . . 4 3

Resolving Other Technical Problems . . . . . . . . . . . . . . . . 4 4

Reinstalling Drivers and Ut il it ies . . . . . . . . . . . . . . . . . . 4 4

Reinst alling Windows . . . . . . . . . . . . . . . . . . . . . . . . 4 5

Reinstalling Windows Me and Windows 98 . . . . . . . . . . . 4 5

Reinstall ing Windows 2000 . . . . . . . . . . . . . . . . . . . 4 6

Recreat ing the Hibernate File (Windows 98 Only) . . . . . . . . . 4 8

Boot (Restart) Your Computer With theDrivers and Utilities CD . . . . . . . . . . . . . . . . . . . . . 4 8Delete the Old Hibernate File . . . . . . . . . . . . . . . . . . 4 9

Create the Hibernate File . . . . . . . . . . . . . . . . . . . . 4 9

3 Adding Part s

Replacing t he Palm Rests . . . . . . . . . . . . . . . . . . . . . . 5 2

Replacing the Display Cover . . . . . . . . . . . . . . . . . . . . 5 4

Using the Advanced Port Replicator . . . . . . . . . . . . . . . . 5 4

Connecting External Devices to the APR . . . . . . . . . . . . 5 5

APR Controls and Indicators . . . . . . . . . . . . . . . . . . 5 7Docking the Computer . . . . . . . . . . . . . . . . . . . . . . 5 7


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6 Contents

Undocking the Computer . . . . . . . . . . . . . . . . . . . . 5 9

Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . 6 0

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1

Replacing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . 6 3

Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . 6 5

4 AppendixSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 8

Standard Sett ings . . . . . . . . . . . . . . . . . . . . . . . . . 7 4

System Setup Pages . . . . . . . . . . . . . . . . . . . . . . 7 4

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 7 5

Contact Numbers and Addresses . . . . . . . . . . . . . . . . 7 5Returning It ems for Warranty Repair or Credit . . . . . . . . . 8 8

Regulatory I nformation . . . . . . . . . . . . . . . . . . . . . . 8 8

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 8 8

NOM I nformation (Mexico Only) . . . . . . . . . . . . . . . . 8 9

Informacin para NOM (nicamente para Mxico) . . . . . . . 9 0

Warranty and Return Policy I nformat ion . . . . . . . . . . . . . 9 0

Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . 9 1

I ndex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3


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Safety Instr ucti ons 7

Safety Inst ruct ionsUse the following safety guidelines to help protect yourself and yourcomputer. For comfort and efficiency, observe t he ergonomic guidelines in"Sitt ing Comfortably at Your Computer" in the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operat e your port able computer f or an ext endedperiod of time with the base resting directly on your body. Withext ended operat ion, heat can potent iall y buil d up in t he base.All owing sust ained contact wit h t he ski n could cause discomfortor, event ually, a burn.

Do not attempt to service the computer yourself. Always followinstallation instructions closely.

Do not carry a battery in your pocket, purse, or other container wheremetal objects (such as car keys) could short-circuit the battery

terminals. The result ing excessive current flow can cause extremelyhigh temperatures and may result in damage from burns.

Be sure that nothing rests on your AC adapters power cable and thatthe cable is not located where it can be tripped over or stepped on.

Place the AC adapter in a ventilated area, such as a desk top or on thefloor, when you use it t o run the comput er or to charge the battery. Donot cover the AC adapter with papers or other items t hat will reducecooling; also, do not use the AC adapt er while it is inside a carryingcase.

Do n ot use your comput er in a wet environmen t, for example, near abath tub, sink, or swimming pool or in a wet basement.

Do not push objects into air vents or openings of your computer.Doing so can cause fire or electric shock by short ing out interiorcomponents.

Use only the AC adapter and batteries that are approved for use withthis computer as indicated in this document. Use of another type of battery or AC adapter may risk fire or explosion.


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8 Safety Instructions

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o m Before you connect the comput er to a power source, ensure that t he

voltage rating of the AC adapter matches that of the available powersource:

115 V/60 Hz in most of North and South America and some FarEastern count ries such as Sout h Korea and Taiwan

100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

230 V/50 Hz in most of Europe, the Middle East, and the Far East

To help prevent electric shock, plug the AC adapter and external

device power cables into properly grounded power sources. Thesecables are equipped with 3-prong plugs to help ensure propergrounding. Do not use adapter plugs or remove the grounding prongfrom a cable. If you must use an extension cable, use a 3-wire cablewith properly grounded plugs.

If you use an extension cable with your AC adapter, ensure that thetotal ampere rating of the products plugged in t o the extension cable

does not exceed t he ampere rating of the extension cable. To remove power from the computer, turn it off, remove the battery,

and disconnect the AC adapter from the electrical out let.

If your computer includes an int egrated or optional (PC C ard)modem, disconnect t he modem cable during an electrical storm toavoid the remot e risk of electric shock from light ning via th e telephoneline.

To help avoid the potential hazard of electric shock, do not connect ordisconnect any cables or perform maintenance or reconfiguration of th is product during an electrical storm.

PC C ards may become very warm during normal operation. Use carewhen removing PC C ards after their continuous operation.

Do not dispose of batteries in a fire. They may explode. Check withlocal authorities for disposal instructions.

When setting up the computer for work, place it on a level surface.

W hen t raveling, do not check the comput er as baggage. You can putyour comput er th rough an X-ray security machine, but never put yourcomputer th rough a m etal detector. If you have the comput er checkedby hand, be sure to h ave a charged bat tery available in case you areasked to t urn on the comput er.


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When traveling with the hard drive removed from the computer, wrapthe drive in a nonconduct ing material, such as cloth or paper. If youhave the drive checked by hand, be ready to install the drive in thecomputer. You can put the hard drive through an X-ray securitymachine, but never put the drive through a met al detector.

W hen t raveling, do not place the computer in overhead storagecompartments where it could slide around. Do not drop yourcomputer or subject it to ot her mechanical shocks.

Protect your computer, batt ery, and hard drive from environment alhazards such as dirt, dust, food, liquids, temperature extremes, andoverexposure to sunlight.

W hen you m ove your comput er between environments with verydifferent temperature and/or humidity ranges, condensation may formon or within the computer. To avoid damaging the computer, allowsufficient time for the moisture to evaporate before using thecomputer.

NOTI CE: When taking the computer from low-temperature conditions into awarmer environment or from high-temperature conditions into a coolerenvironment, allow the computer to acclimate to room temperature beforeturning on power.

W hen you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keepit evenly aligned to avoid bend ing any connector pins. Also, before you

connect a cable make sure both connectors are correctly oriented andaligned.

Handle component s with care. Hold a component such as a memorymodule by its edges, not its pins.

W hen removing a memory module from the system board ordisconnecting an external device from the computer, wait 5 secondsafter turning off the comput er before removing the memory module or

disconnecting the device to help avoid possible damage to the systemboard.

Before you clean your comput er, tu rn it off, unplug it from its powersource, and remove the batt ery.

Clean your comput er with a soft cloth dampened with water ratherthan with liquid or aerosol cleaners.


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cleaner that does not contain wax or abrasives. Apply the cleaner to thecloth; then stroke the cloth across the display in one direction, movingfrom t he top of the display to t he bott om. If the d isplay containsgrease or some ot her cont aminant , use isopropyl alcohol instead of commercial window cleaner.

If your computer gets wet, see page 42 for instruct ions. If you drop ordamage the comput er, see page 43 . If, after following these procedures,you confirm that your computer is not operating properly, contact Dell

(see page 75 ).

When Removing or I nst all ing Memory ModulesBefore you remove or install mem ory modules, perform the following stepsin the sequence indicated.

NOTI CE: The only time you should ever access the inside of your computer iswhen you are installing memory modules.

NOTI CE: Wait 5 seconds aft er turning off the computer before disconnectingan external device or r emoving a memory module to help prevent possibledamage to the system board.

1 Turn off your computer and all attached devices.

2 Disconnect your computer and external devices from their electricaloutlets to reduce the potential for personal injury or shock. Also,disconnect any telephone or telecommunication lines from thecomputer.

3 Remove the bat tery from the bat tery bay and, if present , the secondarybat tery from the modular bay.

4 Ground yourself by touching an unpainted m etal surface at t he back of the comput er before t ouching anyth ing inside your computer.

While you work, periodically touch an unpainted metal surface on thecomputer to dissipate any stat ic electricity that might harm internalcomponents.


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In addition, take note of these safety guidelines when appropriate:

W hen you disconnect a cable, pull on its connector, not on the cableitself. As you pull connect ors apart, keep t hem evenly aligned to avoidbending any pins. Also, before you connect a cable, make sure thatboth connectors are correctly oriented and aligned.

Handle mem ory modules with care. Dont touch th e component s on amodule. Hold a module by its edges.

CAUTION: There is a danger of a new batt ery exploding if it is

incorr ect ly i nst alled. Replace t he bat t ery only wit h t he same orequivalent t ype recommended by t he manuf actur er. Discard usedbatteries according to the manufacturers instructions.

Protecting Against Electrostatic DischargeTo prevent stat ic damage, discharge static elect ricity from your body beforeyou t ouch anything inside your computer and periodically while you work

inside the computer. You can do so by touching an unpainted metal surfaceon the back of the computer.

You can also take t he following steps t o prevent stat ic damage:

Do not remove items from t heir antistat ic packing material unt il youare ready to install them in your computer. Just before unwrapping theant istat ic packaging, be sure to d ischarge stat ic electricity from yourbody.

W hen t ransporting a sensitive component , first p lace it in an ant istat iccontainer or packaging.


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1S E C T I O N 1

Set t i n g U p

Setting Up Dellnet

Connecting a Printer

Turning Off the ComputerUsing the Modular Bay

Setting Up the APR to Connect to a Network


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Set t ing Up 15

Sending and Receiving E-Mail Double-click the Outlook Express icon to initiate a connection to the

Internet t hrough D ellnet.

Always check the address of each recipient when sending e-mail.Otherwise, your e-mail is returned to you.

Be sure that the person who is sending e-mail to you is typing youre-mail address correctly.

Do not send e-mail messages larger than 2 MB.

If you are having difficulties sending e-mail, determine whether theproblem involves just one recipient or all recipients. Then contact theDellnet t echnical support staff (see page 75 ).

Reset t ing E-Mail Address Set t ingsIf your e-mail software gets corrupted, reset your account :

1 Click the Start button, point to Programs > Dellnet , and th en click Dellnet Administration .

2 Click Next twice.

3 Click Connect to connect to Dellnet.

4 W hen the Dellnet Self-Administration page appears, click Make MyChanges Take Effect .

5 Click Next .

6 Type your Challenge Phrase answer.

7 Click Next .

8 Click Click To Make Changes Take Effect .

9 Click OK.


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16 Setting Up

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See the documentation that came with the printer for any recommendedpreparation procedures, such as:

Removing the packaging

Installing the toner or ink cartridge

Loading paper

Then follow the instruct ions that came with the printer to connect it t o thecomputer. If no informat ion is provided, see the following sections.

Inst all ing t he Printer DriverDell installs drivers for some new printers. Click the Start button, point toSettings , and then click Printers . If your print er is listed in t he Printers window, th e print er is ready to use.

HINT: For completeprinter driver installationinstructions, refer to yourprinter documentation.

If you need to install a printer driver, insert the installation C D into t he C Dor DVD drive. Then follow the prompt s on the screen using the instructionsthat came with the printer.

If your printer installation CD does not automatically run, click the Start but ton on the Windows desktop, click Run , and t ype x :\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Thenclick OK and follow the prompts on your screen.

Parallel Printer

1 Turn off the comput er (see page 18 ).

NOTI CE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) orless to connect the printer to the computer. Use of a nonstandard cable mayprevent the printer from working.


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Set t ing Up 17

2 Att ach the parallel printer cable to the parallel port connector on t hecomputer and t ight en the t wo screws. Att ach the cable to t he parallelconnector on the printer and snap the t wo clips into the t wo notches.

3 Turn on the printer and then turn on the computer. If the Add N ew

Hardware Wizard window appears, click Cancel .4 Install the printer driver if necessary (see page 16 ).

parallel printercable

parall el port connectoron computer

printer cableconnector

screws (2)

clips (2)

notches (2)


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18 Setting Up

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HINT: You can connectUSB devices while thecomputer is turned on.

1 Install the printer driver if necessary (see page 16 ).2 Att ach the USB printer cable to the USB port connector on the

computer and t he printer. The USB connectors fit only one way.

Turning Off t he Computer NOTI CE: To prevent data l oss, you must per form the Windows shutdown

procedure to turn off your computer.

Windows Mi llennium Edit ion (Me) and Windows 2000

1 Save and close any open files and exit any open programs.

2 Click the Start butt on and then click Shut D own .

3 Click the pull-down menu under What do you want the comput er todo? .

4 Click Shut down and then click OK.

The computer automatically tu rns off after the shutdown processfinishes.

USB printercable

USB port connectoron computer

USB port connectoron printer


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Set t ing Up 19

Windows 98

1 Save and close any open files and exit any open programs.2 Click the Start butt on and then click Shut D own .

3 In the Shut Down Windows window, click Shut down and then click OK.

The computer automatically tu rns off after the shutdown processfinishes.

Using the Modular BayDell ships your computer with a CD drive (or an optional DVD drive)installed in t he modular bay. The m odular bay also supports the followingdevices:

CD drive

CD -RW drive

DVD drive

Zip drive

Floppy drive

SuperDisk LS-120 drive

Second battery Dell TravelLite module

NOTI CE: To prevent irreparable damage to the docking connector, do notremove or replace devices while the computer is connected to an advanced portreplicator (APR).

Swapping Devices While the Computer I s Turned Of f

1 Save and close any open files, exit any open programs, and shut downthe computer (see page 18 ).

2 If the computer is connected (docked) t o an APR, undock it ( seepage 59 ).

3 Close the display and t urn t he compu ter over.


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20 Setting Up

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bay.

NOTI CE: To prevent damage, place devices in a travel case when they are notinserted in the computer. Store devices in a dry, safe place, and avoid placingheavy objects on top of them.

NOTI CE: Insert devices before you dock and turn on the computer.

5 Insert t he new device into the bay, and push it un til you hear a click.

6 Turn on t he comput er.

ottom o computer

devicelatch r elease


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Set t ing Up 21

Swapping Devices While Windows Is Running

NOTI CE: To prevent irreparable damage to the docking connector, do notreplace devices while the computer is connected to an APR.

In Microsoft Windows 98 or Windows Me

1 Right -click the Softex BayManager icon on the Microsoft W indowstaskbar.

2 Click Remove/Swap .

3 Keep the display open, and tilt the comput er back so that you canaccess the bott om of the computer.

4 Slide and hold the latch release, and pull the device out of the m odularbay.

5 Insert t he new device into the bay, and push it until you hear a click.

6 Click OK. Then, click OK again to close the Softex BayManager

window.

In Microsoft Windows 2000

1 Double-click the Unplug or Eject Hardware icon on the MicrosoftWindows taskbar.

2 Click the device you want t o eject and then click Stop .

3 Click OK and wait until the device you want to eject is cleared fromthe list of devices in the Unplug or Eject H ardware window.

4 Keep the display open, and tilt the comput er back so that you canaccess the bott om of the computer.

5 Slide and hold the latch release, and pull the device out of the m odularbay.

6 Insert t he new device into the bay, and push it un til you hear a click.

7 W hen Windows recognizes the new device, click Close .


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22 Setting Up

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Network HINT: A network adapteris also referred to as anetwork interfacecontroller (NIC).

NOTI CE: Do not install a NIC or a NI C/modem combination PC Card unti lyou complete the advanced port replicator (APR) setup.

If you purchased the APR with an integrated net work adapter, you mustfirst configure the computer to use the APR with a network.

Setting Up the APR for Windows Me and Windows 98

1 If the comput er is on, shut down the operating system and turn off thecomputer (see page 18 ).

2 Disconnect all external devices from the APR.

3 Connect the AC adapt er to the APR and an electrical outlet.

4 Insert t he comput er into the APR.

5 Turn on t he comput er.The computer automatically detects the network adapter and beginsthe software installation.

6 At t he Add New Hardware Wizard window, click Automat ic search fora better driver (Recommended) and then click Next .

7 Click Finish when W indows displays a message that the driver isinstalled.

8 Click Yes to restart the computer.

After the computer restarts, Windows modifies settings, creates aDock 1 configuration, and then displays a Setup is complete message.

9 Click OK.

10 If the Updated display settings message appears, click OK.11 If necessary, consult your network administrator for inst ruct ions on

configuring the network adapter settings.


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Set t ing Up 23

Set t ing Up t he APR for Windows 2000

NOTI CE: Do not install the drivers from the CD that is shipped with the APR.The network adapter will not work if they are installed.

1 If the comput er is on, shut down t he operating system and t urn off thecomputer (see page 18 ).

2 Disconnect all external devices from t he APR.

3 Insert t he comput er into the APR.

4 Att ach the network cable and t he AC adapter t o the APR.


6 Log on as a user with administrat ive privileges.

7 Make sure that 3Com PCI Et hernet Adapter (10/100) appears in theFound New Hardware window.

Windows 2000 automatically installs the network adapter drivers.


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24 Setting Up

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2S E C T I O N 2

Sol v i n g Pr ob l em s

Finding SolutionsAccessing Help FilesPower ProblemsStart-Up Error MessagesVideo and Display ProblemsSound and Speaker ProblemsPrinter ProblemsModem ProblemsScanner Problems

Touch Pad ProblemsExternal Keyboard ProblemsUnexpected CharactersDrive ProblemsNetwork ProblemsWindows Error MessagesGeneral Program ProblemsInternet Connection ProblemsE-Mail ProblemsI f Your Computer Gets WetI f You Drop or Damage Your ComputerResolving Other Technical ProblemsReinstalling Drivers and Utilities

Reinstalling WindowsRecreating the Hibernate File (Windows 98 Only)


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26 Sol ving Pr oblems

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Somet imes its difficult to figure out where t o go for answers. Use this chartto quickly find the answers to your questions.

HINT: I f you have aproblem with an externaldevice, see the devicedocumentation or contactthe manufacturer.

See page29.

See page30.

Get technical assistance fromDell. See page75 .

Press the power button toresume from standby mode.See the Tell Me How help fi le(see page28) for moreinformation on standby mode.


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Solving Pr oblems 27

See page30.

See page32.

See page33.

See page34.

See page35.

See page39.

See page36.

See page40.

See page41.

See page39.

See page42.

See page44.

See page36.

See page35.

See page36.


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TO ACCESS TH E Tell Me How HELP F I L E1 Click the Start button, point t o Dell Documents , and then click Tell Me H ow .

TO ACCESS W I NDOWS 2000 H EL P1 Click the Start butt on and then click Help .2 Click the Search tab.

3 Type a word or phrase that describes your problem and then click List Topics .4 Click the topic that describes your problem and then click Display .5 Follow the instruct ions shown on the screen.

TO ACCESS W I NDOWS M E HE L P1 Click the Start butt on and then click Help .2 Type a word or phrase that describes your problem in t he Search box and t hen

click Go .3 Click the topic that describes your problem and then click Display .4 Follow the instruct ions shown on the screen.

TO ACCESS W I NDOWS 98 SE H E L P1 Click the Start butt on and then click Help .2 Type a word or phrase that describes your problem and then click Display .

3 In the Topics Found window, click the topic that describes your problem andthen click Display .

4 Follow the instruct ions shown on the screen.


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Power Problems HINT: See the Tell Me How help file forinformation on standbymode.

C HECK TH E POWER L I G H T W hen the power light is blinking, th e computerhas power. If the power light is blinking, the computer is in standby modepressthe power but ton to resume from standby mode. If the power light is off, pressthe power butt on.

C HECK TH E BATTERY If you are using a bat tery to power your computer, thebattery charge may be depleted. Connect the computer to an electrical outletusing the AC adapter, and turn on the computer.

TEST TH E ELECTRI CAL OUTLET Ensure that t he electrical out let is workingby testing it with another device, such as a lamp.

C HECK TH E AC ADAPTER Be sure that the power cable is firmly insertedinto the electrical outlet and the green light on the AC adapter is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRI CAL OUTLET

Bypass power protection devices, power strips, and the extension cable to verifythat the computer turns on.

C HECK FOR I NTERFERENCE Electrical appliances on the same circuit oroperating near the computer can cause interference. Oth er causes of interference: power extension cables, too many devices on a power strip, ormult iple power strips connected to t he same electrical outlet.

ADJUST TH E P OWER P ROPERTIES See the Tell Me How help file or searchfor the keyword standby in Windows Help. To access help files, see page 28.

RESEAT TH E MEMORY MODULES If your computer power light t urns on

but the display remains blank, you may need t o reseat t he memory modules (seepage 61 ).


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Video and Display ProblemsIf the display is blank

OPERATING SYSTEM N OT FOUND Call Dell for technical assistance (seepage 75 ).

I NSERT BOOTABLE M E D I A The operating system is trying to boot t o anonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

N ON -SYSTEM DISK ERROR A floppy disk is in t he floppy drive. Remove thefloppy disk and restart th e comput er.

C HECK TH E POWER L I G H T W hen t he power light is blinking, th e computerhas power. If the power light is blinking, the computer is in standby modepressthe power but ton to resume from standby mode. If the power light is off, pressthe power butt on.

C HECK TH E BATTERY If you are using a bat tery to power your computer, the

battery charge may be depleted. Connect the computer to an electrical outletusing the AC adapter, and turn on the computer.


C HECK TH E AC ADAPTER Be sure that the power cable is firmly insertedinto the electrical outlet and the green light on the AC adapter is on.

ADJUST TH E P OWER P ROPERTIES Search for t he keyword standby inWindows Help . To access help files, see page 28 .


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I f t he display is dif f icult t o read

ADJUST TH E BRI GHTNESS See the Tell Me How help file (see page 28 ) forinstructions on adjusting the brightness.

M OV E TH E SUBWOOFER AWAY FROM TH E COMPUTER OR MONI TOR If your external speaker system includes a subwoofer, ensure that the subwoofer isat least 60 cm (2 ft) away from the computer or external monitor.

E L I M I N AT E POSSIB LE INTERFERENCE Turn off nearby fans, fluorescentlight s, or halogen lamps to check for interference.

ROTATE TH E COMPUTER TO FACE A DIFFERENT DI RECTI ON Eliminatesunlight glare, which can cause poor picture quality.

RESTORE TH E RECOMMENDED SETTIN GS Restore the original resolution

and refresh rate sett ings. See the Tell Me How help file for instructions. To accesshelp files, see page 28 .

ADJUST TH E W I NDOWS DISPLAY SETTINGS1 Click the Start button, point t o Settings , and then click Control Panel .2 Double-click the Display icon and then click the Settings tab.3 Try different settings for Colors and Screen area .


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Integrated Speakers

External Speakers

HINT: The volumecontrol in some MP3players overrides theWindows volume setting.If you have been listeningto MP3 songs, make surethat you did not turn theplayer volume down or off.

ADJUST TH E W I NDOWS VOLUME CONTROL Double-click the yellowspeaker icon in the lower-right corner of your screen. Be sure that the volume isturned up and that the sound is not mut ed.

C HECK TH E VOLUME CONTROL BUTTONS Press both volume cont rolbutt ons simultaneously or press < Fn> < End> to disable (mute) or reenable theintegrated speakers.

REINSTALL TH E S OUND ( A U D I O) DRIVER See page 44.

VERIFY TH E SPEAKER CABLE CONNE CTI ONS Ensure that the speakersare connect ed as shown on the setup diagram supplied with t he speakers.


E NSURE THAT TH E SPEAKERS A RE TURNED ON See the setup diagramsupplied with t he speakers.

ADJUST TH E SPEAKER CONTROLS Adjust the volume, bass, or t reblecontrols to eliminate distortion.


TEST TH E SPEAKERS Plug the speaker audio cable into the headphoneconnector on t he side of the computer. Ensure that the headphone volumecontrol is turned up. Play a music CD.


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Printer ProblemsI f you cannot print t o a parallel port printer

R UN TH E SPEAKER SELF -TEST Some speaker systems have a self-testbut ton on the subwoofer. See the speaker document ation for self-testinstructions.

M OV E TH E SUBWOOFER AWAY FROM TH E COMPUTER OR MONI TOR If your external speaker system includes a subwoofer, ensure that the subwoofer isat least 60 cm (2 ft) away from the computer or external monitor.

E L I M I N AT E POSSIB LE INTERFERENCE Turn off nearby fans, fluorescentlight s, or halogen lamps to check for interference.

REINSTALL TH E S OUND ( A U D I O) DRIVER See page 44 .

VERIFY TH E PRI NTER CABLE CONNE CTI ONS Ensure that the printercable is connected as described on page 16 .


E NSURE THAT TH E PRINTER I S TURNED ON See the documentationsupplied with the printer.

VERIFY THAT TH E PRINTER I S RECOGNIZE D BY W I NDOWS1 Click the Start button, point t o Settings , and then click Printers .

If the print er is listed, right-click the printer icon, click Properties, and thenselect the Details tab.

2 Ensure that the Print t o the following port: setting is LPT1 (Printer Port) .

REINSTALL TH E PRINTER DRIVER See page 16 .


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Modem Problems NOTI CE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages the modem.

VERIFY TH E PRI NTER CABLE CONNE CTI ONS Ensure that the printercable is connected as described on page 18 .


E NSURE THAT TH E PRINTER I S TURNED ON See the documentation

supplied with the printer.

VERIFY THAT TH E PRINTER I S RECOGNIZE D BY W I NDOWS 1 Click the Start button, point t o Settings , and then click Printers .

If the print er is listed, right-click the printer icon, click Properties, and thenselect the Details tab.

2 Ensure that the Print to t he following port: setting is USB .

REINSTALL TH E PRINTER DRIVER See page 16 .

C HECK TH E TELEPHONE JACK Disconnect the t elephone line from t hemodem and connect it to a telephone. Listen for a dial tone.

C ONNECT TH E MODEM DI RECTLY TO TH E TELEPHONE WALL JACK If you have other t elephone devices sharing the line, such as an answering machine,fax machine, surge protector, or line splitter, then bypass them and connect t hemodem directly to t he telephone wall jack with t he t elephone line.


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Scanner Problems

Touch Pad Problems

C HECK TH E CONNE CTI ON Verify that t he telephone line is connected t o themodem.

C HECK TH E TELEPHONE L I N E Try using a different telephone line. If youare using a line that is 3 m (10 ft) or more in length, t ry a shorter one.

R UN TH E MODEM DI AGNOSTICS Click the Start butt on, point t oPrograms > 3Com NIC Ut ilities , and then click 3Com NIC Doctor .

C HECK TH E POWER CABLE CONNE CTI ON Ensure that the scanner powercable is firmly connected t o a working electrical power source and t hat thescanner is turned on.

C HECK TH E SCANNER CABLE CONNE CTI ON Ensure that t he scannercable is firmly connected to t he comput er and to the scanner.

U NLOCK TH E SCANNER Ensure th at your scanner is unlocked if it has alocking tab or button.

REINSTALL TH E SCANNER DRIVER See the scanner documentation forinstructions.

C HECK TH E TOUCH PA D SETTINGS Click the Start button, point t oSettings , click Control Panel , and then double-click the Mouse icon. Tryadjusting the settings.


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Unexpected Characters

Drive ProblemsI f you cannot save a fi le t o a f loppy disk

HINT: For informationon saving files to a floppydisk, see the Tell Me How help file (see page28 ).

DI SCONNECT TH E KEYBOARD CABLE Shut down t he computer (seepage 18 ). Disconnect th e keyboard cable and check the cable connector for bentor broken pins.

DI S A B L E TH E N U M E R I C KEYPAD Press the < Num Lk> key to disable thenum eric keypad. Verify that the numbers lock light is not lit.

E NSURE THAT W I NDOWS RECOGNI ZES TH E DRIVE Double-click theMy Computer icon. If the floppy drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.

C ANNOT SAVE F I L E S TO A FLOPPY DISK Ensure that the floppy disk isnot full or write-protected ( locked). See the following illustrat ion.

TEST TH E DRIVE W I T H ANOTHER FLOPPY DISK Insert another floppydisk to eliminate the possibility that the original floppy disk is defective.


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If you cannot play a music CD or install a program from a CD

HINT: High-speed CDdrive vibration is normaland may cause noise. Thisdoes not indicate a defectin the drive or the CD.

not write-protected

ac o oppy s

write-protected

E NSURE THAT W I NDOWS RECOGNI ZES TH E DRIVE Double-click theMy Computer icon. If the CD drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.

TEST TH E DRIVE W I T H ANOTHER CD Insert another CD to eliminate the

possibility that t he original CD is defective.

C L E A N TH E DISC See the Tell Me How help file for instructions. To accesshelp files, see page 28 .



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HINT: Because ofdifferent worldwide filetypes, not all DVD titleswork in all DVD drives.

I f t he CD-RW drive st ops writ ing

HINT: I f you must

disable standby mode towrite to a CD-RW drive,remember to enablestandby mode again whenyou finish writing the CD.

If you have a hard drive problem

E NSURE THAT W I NDOWS RECOGNI ZES TH E DRIVE Double-click theMy Computer icon. If th e DVD drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.

TEST TH E DRIVE W I T H ANOTHER DVD Insert another DVD to eliminatethe possibility that the original DVD is defective.

C L E A N TH E DISC See the Tell Me How help file for instructions. To access,help files, see page 28 .

DI S A B L E STANDBY MODE I N W I NDOWS BEFORE W R I T I N G TO A CD-RW DISK Search for t he keyword standby in Windows Help. To access helpfiles, see page 28.

C HANGE TH E WRITE SPEED TO A SLOWER RATE The C D-RW drivemust receive a steady stream of data when writing. If the stream is interrupted, anerror occurs. Closing all programs before writing to the CD-RW may alsoalleviate t he problem.

C HECK TH E HARD DRIVE FOR ERRORS

Windows 98 SE and Windows Me:

Click the Start button, point t o Programs > Accessories > System Tools , andthen click ScanDisk .

Windows 2000:

1 Double-click the My Computer icon.2 Right-click the Local Disk icon and then click Properties .3 Click the Tools tab.4 Click C heck Now .


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Network Problems

Windows Error Messages

C HECK TH E NETWORK CABLE CONNECTOR Ensure that t he network cable connector is firmly connected to the connector on the computer and thenetwork wall jack.

C HECK TH E NETWORK LI GHTS ON TH E NETWORK CONNECTOR Greenindicates that the network connect ion is active. If the stat us light is not green, tryreplacing the net work cable. Amber indicates that the net work card driver isloaded and the card is detect ing activity.

RESTART TH E COMPUTER Try to log on t o the network again.

C ONTACT YOUR NETWORK ADMI NI STRATOR Verify that your network settings are correct and that the network is functioning.

X: \ I S NOT ACCESSIBLE . T HE DEVICE I S NOT READY Insert a disk intothe drive and try again.

A F I L E N A M E CANNOT CONTAI N ANY OF TH E FOLLOWI NG CHARACTERS : \ / : * ? < > | Do not use these characters infilenames.


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General Program ProblemsA program crashes

A program stops responding

N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS A ND TR Y A G A I N You have too many programs open . Close all windows and openthe program that you want to use.

THE F I L E B E I N G COPI ED I S TOO LARGE FOR TH E DESTINATI ON DRIVE The file that you are t rying to copy is too large to fit on the disk, or thedisk is too full. Try copying the file to a different disk or use a larger capacity disk.

A REQUI RED .DLL F I L E WA S NOT FOUND The program that you are

trying to open is missing an essential file. To remove and then reinstall theprogram:

Window 98 SE and Windows Me:1 Click the Start button, point t o Settings , and then click Control Panel .2 Double-click the Add/Remove Programs icon.3 Select the program that you want to remove.4 Click Add/Remove and follow the prompts on the screen.

5 See the program documentation for installation instructions.Windows 2000:

1 Click the Start button, point t o Settings , and then click Control Panel .2 Double-click the Add/Remove Programs icon.3 Select the program that you want to remove.4 Click Change/Remove and follow the prompt s on the screen.5 See the program documentation for installation instructions.

S E E TH E SOFTWARE DOCUMENTATI ON Many software manufacturers

maintain websites with information t hat may help you t o solve the problem.

P RESS < C TRL > < A L T> < D E L > In the Close Program window, select theprogram t hat is no longer responding. Then click End Task .


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A solid blue screen appears

Internet Connect ion ProblemsI f you have a problem wit h your Dellnet account

TURN TH E COMPUTER OFF If the comput er does not respond to a keystrokeor a proper shut down (see page 18 ), press the power butt on unt il the computerturns off. Press the power button again to restart the computer. The solid bluescreen appears because you were not able to perform a proper W indowsshutdown. ScanDisk will automat ically run during t he start -up process. Followthe instructions on the screen.

RE V I E W SETTING U P DE L L N E T See page 14 .

RE V I E W MODEM P ROBLEMS See page 34.

TURN OFF CALL WA I T I N G ( CATCH -PHONE ) See your t elephone directoryfor instructions on deactivating this feature. Then adjust the dial-up networkingconnection properties:

1 Click the Start button, point t o Settings , and then click Control Panel .2 Double-click the Modems icon.3 In the Modems Properties window, click Dialing Properties .4 Ensure that To disable call waiting, dial: is checked, and then select the

proper code according to t he information in your t elephone directory.5 Click Apply and then click OK.6 Close the Modems Properties window.7 Close the Control Panel window.


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If Your Computer Gets Wet CAUTION: Perf orm t his procedure only aft er you are cert ain t hat

it is safe to do so. If the computer is connected to an electricaloutlet, Dell recommends that you turn off AC power at the circuitbreaker bef ore at t empt ing t o remove the power cables f rom t heelect ri cal outl et. Use the ut most caut ion when removing wetcables from a live power source.

1 Turn off the comput er (see page 18 ), disconnect the AC adapter fromthe comput er, and disconnect the AC adapter from the electricaloutlet.

2 Turn off any attached external devices, and disconnect them fromtheir power sources and t hen from t he computer.

3 Ground yourself by touching one of the metal connectors on th e back

of the computer.4 Remove the modular bay device (see page 19 ) and any installed PC

Cards, and pu t t hem in a safe place to dry.

5 Remove the battery.

6 Wipe off the batt ery and put it in a safe place to dry.

7 Remove the hard drive (see page 63 ).

8 Remove the memory modules (see page 61 ).

9 Open the display, and place the computer right -side up across twobooks or similar props to let air circulate all around it. Let thecomputer dry for at least 24 hours in a dry area at room t emperature.

NOTI CE: Do not use artificial means, such as a hair dryer or a fan, to speedup the drying process.

RE V I E W "S E N D I N G AN D RE C E I V I N G E- M A I L" See page 15.

E NSURE THAT YOU A RE CONNECTED TO TH E I NTERNET With theOutlook Express e-mail program open, click File . If Work Offline has a check next to it, click the check to remove it and connect to t he Internet.


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CAUTION: To help prevent electrical shock, verify that thecomputer is thoroughly dry before continuing with the remainderof this procedure.

10 Ground yourself by touching one of the metal connectors on the back of the computer.

11 Replace the memory modules, the memory module cover, and screw(see page 61 ).

12 Replace the hard drive and screw (see page 63 ).

13 Replace the modular bay device (see page 19 ) and any PC Cards youremoved.

14 Replace the battery.

15 Turn on t he comput er and verify that it is working properly.

If the computer does not t urn on, or if you cannot identify the damagedcomponents, call Dell for technical assistance (see page 75 ).

I f You Drop or Damage Your Computer1 Save and close any open files, exit any open application programs, and

shut down the computer (see page 18 ).

2 Disconnect the AC adapt er from the computer, and disconnect theAC adapter from the electrical outlet.

3 Turn off any attached external devices, and disconnect them fromtheir power sources and t hen from t he computer.

4 Remove and reinstall the battery.


If the computer does not t urn on, or if you cannot identify the damagedcomponents, call Dell for technical assistance (see page 75 ).


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Reinstalling Drivers and Ut ilit ies NOTI CE: The Dell support website, http://support.dell.com , and the Drivers

and Utilities CD provide approved drivers for Dell computers. I f you instal ldrivers obtained from other sources, your computer might not work correctly.

1 Insert t he Drivers and Utilities CD into the CD or DVD drive.

2 Double-click the My Computer icon on your desktop.

3 Double-click the icon for your CD or DVD drive.

4 Double-click the folder for your operat ing system.

5 Double-click the appropriate language folder for the driver you want t oinstall.

HINT: You may need toopen more folders to findthe setup.exe file. Forexample, to install theWindows 98 touch paddriver, double-clickwin98 , double-clicktouchpad , double-clickenglish , and then double-click setup.exe .

6 Double-click the setup.exe file and follow the prompts.

For detailed informat ion on installing specific drivers and utilities for yourcomputer, see Dells support website at http://support.dell.com .

GO TO TH E DEL L SUPPORT W E B S I T E Go to http://support.dell.com forhelp with general usage, installation, and troubleshooting questions.

E- M A I L DEL L Go to http://support.dell.com and then click E-Mail Dell inth e Communicate list. Send an e-mail message to D ell about your problem; youcan expect t o receive an e-mail message from Dell within hours.

C A L L DE L L If you cannot solve your problem using the Dell support websiteor e-mail service, call Dell for technical assistance (see page 75 ).


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Reinstalling Windows

Reinstalling Windows Me and Windows 98 NOTI CE: The Operating System CD provides options for reinstalling your

Windows Me or Windows 98 Second Edition (SE) operating system. Theoptions can potentially overwrite files installed by Dell and possibly affectprograms installed on your hard drive. Therefore, Dell does not recommendthat you reinstall your operating system unless instructed to do so by a Delltechnical support representative.

NOTI CE: To prevent conflicts with Windows Me or Windows 98, you mustdisable any vir us protection software instal led on your system before youreinstall Windows.

1 Turn on th e comput er, and ent er the system setup program as directedby a Dell technical support representative.

2 In t he system setup program Boot menu, change the boot sequence sothat the CD or DVD drive boots first as directed by a Dell technical

support representative. Then place the Operating System CD in theCD or DVD drive and close the drive t ray.

3 Exit the system setup program.

4 At t he Welcome window, click OK.

5 Double-click Refresh Windows OS .

6 Click OK.

7 Click OK again.

8 Remove t he Operating System CD from the CD or DVD drive, andclick OK to restart your computer.

The Get tin g ready to run Windows for the first time window appears.

9 If the m ouse tut orial starts, press < Esc> to exit and then press < y> .

10 Click the regional sett ing closest t o where you live, and then click Next .

11 Click the graphic that matches your keyboard layout, and then click Next .


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company name, and t hen click Next .

The Name field must be completed; th e Company Name field isoptional.

The License Agreement window appears.

13 Click I accept t he Agreement , and then click Next .

14 Type the W indows product key in the fields provided, and then click Next .

The product key is the bar code number found on th e MicrosoftWindows label, which is located on the computer.

15 W hen the Start Wizard appears, click Finish .

The Ent er Windows Password window appears. To cont inue withoutcreating a Windows user name and password, click OK. Otherwise,type your user name and password in the appropriate fields, and thenclick OK.

16 If the Date/Time Properties window appears, adjust the date and t imeproperties, click Apply, and then click OK.

Windows updates the system settings and restarts your computer.

17 If you created a Windows user name and password, type your passwordand click OK.

18 Reinstall the appropriate drivers (see page 44 ).

19 Reenable your virus protection software.

Reinstalling Windows 2000

1 Insert t he Operating System CD into the CD or DVD drive.

2 Shut down the computer (see page 18 ).


4 Press any key when the Press any key to boot from CD messageappears on the screen.

5 W hen the Windows 2000 Setup window appears, ensure that the Tosetup Win2000 now, press ENTE R option is highlighted. Then press< Enter> .

6 R d h i f i i h Li A i d d h


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6 Read the information in the License Agreement window, and thenpress < F8> to continue.

7 W hen the Windows 2000 Professional Setup window appears, pressthe arrow keys to select the Windows 2000 partition option that youwant. To continue, press the key specified in the partit ion option thatyou chose.

8 W hen the Windows 2000 Professional Setup window reappears, pressthe arrow keys to select t he t ype of filing system that you wantWindows 2000 to use, and th en press < Enter> .

9 Press < Enter> again to restart your comput er.

10 Click Next when the Welcome to the Windows 2000 Setup Wizardwindow appears.

11 W hen the Regional Set tin gs window appears, select the set t ings foryour locale, and then click Next .

12 Enter your name and organization in the Personalize Your Soft ware

window, and t hen click Next .13 W hen prompted, ent er the Windows product key, which is printed on

the Microsoft label on your computer. Then click Next .

14 W hen the Computer Name and Admin istrator Password windowappears, enter a name for your computer and a password, if desired.Then click Next .

15 Enter the date and time in the Dat e and Time Settin gs window, andthen click Next .

Windows 2000 begins to install its components and configure thecomputer.

16 W hen the Completing the Windows 2000 Setup Wizard windowappears, remove the C D from t he drive, and t hen click Finish . Thecomputer aut omat ically restarts.

m R i h Hib Fil


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(Windows 98 Only) HINT: Windows Me andWindows 2000 recreatethe hibernate fi leautomatically.

W hen h ibernate mode is activated, all system data is stored in t he hibernatefile on your hard drive. The hibernate file cannot be accessed by theWindows operating system or application programs.

HINT: If you installadditional memory, youmust delete the originalhibernate file beforerecreating a new one.

You must recreate the h ibernate file if you perform any of the followingactions:

Delete t he hibernate file.

Install a new hard drive.

Reformat your hard drive.

Install additional memory.

Boot (Rest art ) Your Computer Wit h t he Drivers and Util it ies CD

1 Save and close any open files, exit any open programs, and shut downthe computer.

2 If the computer is connected (docked) t o an advanced port replicator(APR), undock it (see page 59 ).


4 Press < F2> as soon as you see the Dell logo.

System setup screen Page 1 appears after a few seconds.

5 Press < Alt> < p> to view Page 2.

6 Press the arrow keys to select the following boot sequence:

Boot First Device: CD/DVD/CD-RW Drive

Boot Second D evice: Diskette Drive

Boot Third Device: Internal HDD7 Press < Esc> to save your changes and exit t he system setup program.

8 Restart the computer.

9 After the computer restarts and loads the diagnostic utility, press thedown-arrow key to select Exit t o MS-DO S and then press < Enter> .

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Delete the Old Hibernate File

1 Boot your comput er from t he Drivers and Utilities CD as described on

page 48 .2 At t he R:\DIAGS prompt, type cd\ and press < Enter> .

3 At t he R:\ prompt, t ype cd\win98\suspend and press < Enter> .

4 Type rms2d and press < Enter> .

5 Create the hibernate file.

Creat e the Hibernate File

1 Boot your comput er from t he Drivers and Utilities CD as described onpage 48 .

2 At t he R:\DIAGS prompt, type cd\ and then press < Enter> .

3 At t he R:\ prompt, t ype cd\win98\suspend and press < Enter> .

4 Type mks2d and press < Enter> .

5 Press th e power but ton unt il the comput er turns off.

6 Remove t he Drivers and Utilities CD from the CD or DVD drive.


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S E C T I O N 3

A d di n g Par t s

Replacing the Palm Rests

Replacing the Display Cover

Using the Advanced Port Replicator

Adding Memory

Replacing a Hard Drive

o m Replacing the Palm Rest s


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1 Save and close any open files, exit any open programs, and shu t downthe computer (see page 18 ).

2 If the computer is connected (docked) t o an advanced port replicator(APR), undock it (see page 59 ).

3 Keep the display open and tilt the comput er back so that you canaccess the bott om of the computer.

4 Slide and hold the latch release on the left side, and remove any device

installed in the modular bay.5 Slide and hold the latch release on the right side, and remove any

bat tery installed in the battery bay.

6 Locate the orange palm rest removal but tons. Place your thum bs onthe but ton and gently push to release th e palm rests.

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7 Remove the palm rests.


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8 To replace the palm rests, insert t he t abs on the inside edge of the

palm rest into the slots on the comput er. Then press along the out sideedges of the palm rest unt il it snaps into place.

Repeat the process on each side.

pa m rest

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1 Gently slide your index fingers under the straight edge of the displaycover until the cover pops out.

2 Slide the display cover towards the back of the computer.

3 To replace the d isplay cover, insert the four tabs on the rounded end of the cover into the slots on the top of the comput er. Gent ly press thecover along the straight edge until it snaps into place.

4 Gently press the Dell logo on the display cover to engage the final snaptab.

Using t he Advanced Port Replicator HINT: I f you receive aBI OS upgrade floppy diskwith your APR, use thedisk to upgrade yourcomputer before you usethe APR.

The advanced port replicator (APR) integrates your computer into adesktop environment . The APR includes a NIC to connect your computerto a network.

NOTI CE: Do not attempt to lift the computer while it is connected to theAPR. Doing so will damage the docking connector.

Connecting External Devices to the APR


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HINT: If the cable

connector from theexternal device hasthumbscrews, be sure totighten them to ensure aproper connection.

1 See the following illustrations for connector locations.

2 Connect the external devices to an electrical outlet, if applicable.

The I/O connectors on the back and side of the APR duplicate t he primaryconnectors on the back and side of your computer.

Connect or I con Connect or Descript ion

Connect one or two USB devices, such as aUSB mouse.

Connect a PS/2-style keyboard or numerickeypad.

Connect a PS/2-compatible mouse.

Connect a serial device, such as a serialmouse or d igital camera.

Connect a network interface cable.

keyboard

connector

serial port

connector

U Bconnectors (2)

parallel port

connector

NI connector

video

connector

mouseconnector

A a apterconnector

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Connect or I con (continued) Connector Descri pt ion


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.

The audio line-out connector is on the side of the APR.

Connect a parallel device, such as a printer.

Connect an external monitor.

Connect the AC adapter.

Connect or I con (continued) Connector Descri pt ion

audio line-out connector


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l. c o m 3 Connect the AC adapt er to the connector on the APR, and connect

the AC power cable to an electrical outlet.


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4 Horizontally center the comput er on t he APR base, with the back of the computer facing the APR docking connector.

5 Slide the computer t oward the connector until you feel the grooves onthe bott om of the comput er engage with t he alignment rails.

NOTI CE: I f you attempt to push the computer all the way into the APRwithout engaging the ali gnment rail s, you may ir reparably damage the dockingconnector on the computer. If you have a monitor stand installed, you will not

be able to see the alignment rails or the docking connector.

6 Gent ly push t he computer forward unt il the docking connector is fullyengaged.

7 Slide t he eject /locking lever towards the back of the APR to t he lockedposition.

oc ng connector

alignment r ails (2)

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HINT: Be sure that the NOTI CE: The stand supports monitors that weigh up to 45 3 kg (100 lb)


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back legs on the monitorstand engage the slots oneither side of the APRbase.

NOTI CE: The stand supports monitors that weigh up to 45.3 kg (100 lb).

Heavier monitors may damage the stand, computer, and APR.

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APR

APR base

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Adding Memory


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You can increase your comput er memory by installing mem ory modules onthe system board. See page 68 for information on t he t ype of memorysupported by your computer.

HINT: Memory modulespurchased from Dell arecovered under yourcomputer warranty.

Your comput er has two mem ory module sockets. Dell memory modulesdesigned for your computer can be installed in either socket.

CAUTION: Bef ore worki ng inside your comput er, r ead t he Saf etyI nst ruct ions at t he f ront of t his guide (see page 7 ).

NOTI CE: Do not install or r emove a memory module when the computer isturned on, in standby mode, or in hibernate mode.


2 Remove all installed batteries and disconnect external devices.

3 Disconnect the AC adapt er cable from t he comput er.

4 Ground yourself by touching a metal connector on t he back of thecomputer.

5 Turn the computer over, loosen the screws, and lift up the memorymodule cover.

memory mo u e cover screws (2)

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inner metal t abs of the socket when you are installing or removing a memorymodule


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6 If you are replacing a memory module, you must remove the existingmodule:

a Use your fingernails to carefully spread apart the inner metal tabsof the memory module socket.

The module should pop up.

b Lift the memory module away from the socket.

7 Install the memory module:

HINT: I f the memorymodule is not installedproperly, the computerwill not boot. No errormessage indicates thisfailure.

a Align the notch in the module with t he slot in the center of thesocket.

b Slide the edge of the m odule firmly into t he socket and rotate t hemodule down until you hear a click.

memorymodule

securing

clip

8 Replace the cover and tighten the screws.

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9 Insert the batt ery into the bat tery bay, or connect t he AC adapter toyour comput er and an electrical outlet.


As the compu ter boots, it will detect the additional memory andautomatically update the system configuration informat ion.

11 If your computer runs Windows 98, delete and recreate t he hibernate

file to accommodate the new memory (see page 48 ).

Replacing a Hard Drive NOTI CE: Hard drives are extremely fragile and must be handled carefully.

Even a slight bump can damage the drive.

HINT: Dell does not

guarantee compatibilityor provide support forhard drives from sourcesother than Dell.

CAUTION: If you remove the hard drive from the computer when

the drive is hot, do not t ouch the metal housing of the hard drive. NOTI CE: To prevent data loss, turn off your computer (see page18 ) before

removing or installing a hard drive. Do not remove the hard drive while thecomputer is in standby mode or hibernate mode, or if the power light is lit.

memory mo u e cover screws (2)

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Operating System CD toinstall the Windows



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operating system. Youalso need the Drivers and Utilities CD to install thedevice drivers and uti litieson the new hard drive.

2 Remove all installed batteries, and disconnect the AC adapter cableand any external devices from the computer.

3 Turn the comput er over, and remove the hard drive screw.

NOTI CE: When the hard drive is not in the computer, protect the drive fromexposure to static electricity by storing it in protective antistatic packaging.

4 Lift up the hard drive cover unt il you hear a click.5 Slide the hard drive out of the computer.

6 Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the harddrive.

NOTI CE: Do not force the drive into the computer. I f you experience some

resistance, use firm and even pressure to slide the drive into place.7 Slide the new drive into t he comput er:

a Lift up the hard drive cover until you hear a click.

b Push the hard drive un til it is fully seated in t he bay.

c Press the hard drive cover down.

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screw

8 Replace and t ighten the screw you removed in step 3.

9 Install the Dell-provided operating system (see page 45 ).


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10 Install the Dell-provided drivers and utilities (see page 44 ).

Returning a Hard Drive to DellReturn your old hard drive to D ell in its original foam packaging. Otherwise,the hard drive may be damaged in transit.

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S E C T I O N 4

A p p e n d i x Specifications

Standard Settings

Contacting Dell

Regulatory Information

Warranty and Return Policy Information

Macrovision Product Notice

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t . d Microprocessor

Microprocessor types Intel Mobile Pent ium IIIIntel Mobile Celeron

Internal cache 256 KB

External bus frequency 100 MHz

Math coprocessor internal to the microprocessor

Syst em Inf ormat ion

System chip set Intel Mobile 440BX PCI

Data bus width 64 bits

DRAM bus width 64 bits

Microprocessor address bus width 32 bits

PC Card

CardBus controller Texas Instruments PCI 1420 CardBuscontroller

PC Card connectors two (supports two Type I or Type II cards orone Type III card)

Cards supported 3.3 V and 5 V

PC Card connector size 68 pins

Data width (maximum) PCMCIA 16 bitsCardBus 32 bits

Memory

Architecture SDRAMMemory module socket t wo user-accessible SODIMM socket s

Memory module capacities and type 64, 128, and 256 MB

Memory type 3.3-V SODIMM

Standard memory one 64-MB memory module

Maximum memory 512 MB

Memory (continued)


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Memory access t ime: clock speed 100 MHz

Ports and Connectors

Serial (DTE) 9-pin connector; 16550-compatible, 16-bytebuffer connector

Parallel 25-hole connector; unidirectional,

bidirectional, or ECPVideo 15-hole connector

Audio microphone connector, headphone/speakersconnector

S-video/TV-out 7-pin mini-DIN connector (an S-video tocomposite video adapter included with thecomputer)

PS/2 keyboard/mouse 6-pin mini-DIN connector

USB one 4-pin USB-compliant connector

Infrared sensor compatible with IrDA Standard 1.1(Fast IR) and IrDA Standard 1.0 (Slow IR)

Docking 200 pins for the advanced port replicator

Video

Video type 128-bit hardware accelerated

Data bus 2X AGP

Video controller ATI Mobility M3

Video memory 8 MB

LCD interface LVDSTV support NTSC or PAL in S-video and composite

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t . Audio type Sound Blaster (software emulation capable)Audio controller ESS Technology Maestro-3i

Stereo conversion 16-bit (analog-to-digital and digital-to-analog)

FM music synthesizer 20 voice, 72 operator

Interfaces:

Internal ESS1920 AC97 CODEC

External microphone-in connector,headphone/speakers connector

Speakers two 8-ohm speakers

Int ernal speaker amplifier 1.0-W channel int o 4 ohms

Volume controls key combinations, volume buttons,application program menus

Display

Type XGA, active-matrix color (TFT)

Dimensions:

Height 214.3 mm (8.4 inches)

Width 285.7 mm (11.3 inches)

Diagonal 357.1 mm (14.1 inches)

Maximum resolution 1024 x 768

Response time (typical) 20-ms rise (maximum),50-ms fall (maximum)

Operating angle 0 (closed) t o 180

Viewing angle:

Horizontal 45

Vertical + 15 , 30

Dot pitch 0.28 mm


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Track Stick

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t . Interface PS/2 compatibleX/Y position resolution(graphics table mode) 240 counts/sec @ 100 gf

Size protrudes 0.5 mm higher that surroundingkeycaps

Power:

Supply voltage 5 V 0.5 VDC

Supply current 25 mA (maximum operating for track stick and touch pad combined)

ESD in accordance with IEC-801-2

Battery

Type 4-cell or 8-cell smart lithium ion

Dimensions:

Depth 88.5 mm (3.48 inches)

Height 21.5 mm (0.83 inch)


Weight 0.39 kg (0.87 lb) (8 cell)

0.22 kg (0.49 lb) (4 cell)Voltage 14.8 VDC

Capacity 26.5 W Hr (4 cell)53 WHr (8 cell)

Charge time (approximate):

Computer off 1 hour and 6 minutes

Life span (approximat e) 500 discharge/charge cycles 0

Temperature range:

Charge 0 to 35 C (32 to 95 F) (8 cell)0 to 40 C (32 to 104 F) (4 cell)

Storage 40 to 65 C (4 to 140 F)

AC Adapter

Input voltage 90 to 264 VAC


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Input voltage 90 to 264 VACInput current (maximum) 1.7 A

Input frequency 47 to 63 Hz

Output current 4.5 A (maximum at 4-second pulse);3.51 A (continuous)

Output power 70 W

Rated output voltage 19.5 VDC

Dimensions:

Height 27.94 mm (1.1 inches)


Depth 133.35 mm (5.25 inches)

Weight (with cables) 0.4 kg (0.9 lb)Temperature range:

Operating 0 to 35 C (32 to 95 F)

Storage 40 to 65 C (40 to 140 F)

Environmental (Computer)

Temperature range:

Operating 0 to 40 C (32 to 104 F)

Storage 40 to 65 C (104 to 140 F)

Relative humidity (maximum):

Operating 10% to 90% (noncondensing)

Storage 5% to 95% (noncondensing)

Maximum vibration:

Operating 0.9 GRMS using a random-vibrationspectrum that simulates user environment

Storage 1.3 GRMS using a random-vibrationspectrum that simulates air/truck shipment

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Operating 152 4 cm/sec (60 inches/sec) (equal to a

Environmental (Computer) (continued)


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Standard SettingsThe system setup program contains the standard settings for yourcomputer.

NOTI CE: Unless you are an expert computer user, dont change the settingsfor this program. Cert ain changes might make your computer work incorrectly.

HINT: To see informationabout a specific item,highlight the item andrefer to the Help area onthe screen.

System Setup PagesThe system setup pages display th e current setup information and sett ingsfor your computer. You can change sett ings that appear as white type on thescreen.

Page 1 displays system information.

Page 2 displays boot configurat ion and dock configurat ion sett ings.

Page 3 displays basic device configuration settings.

Page 4 displays battery charge stat us.

Page 5 displays power management sett ings.

Page 6 displays system security and hard drive password settings.

Operating 152.4 cm/sec (60 inches/sec) (equal to ahalf-sine pulse width of 2 ms)

Storage 203.2 cm/sec (80 inches/sec) (equal to ahalf-sine pulse width of 2 ms)

Altitude:

Operating 15.2 to 3048 m (50 to 10,000 ft )

Storage 15.2 to 10,668 m (50 to 35,000 ft)

Viewing the System Setup Pages

1 Turn on (or restart) your computer.

2 W hen the Dell logo appears, press < F2> immediately.


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W hen the Dell logo appears, press F2 immediately.If you wait too long and the Windows logo appears, continue to waitunt il you see the Windows desktop. Then shut down your computer(see page 18 ) and try again.

Contacting Dell HINT: Toll-free numbersare for use within thecountry for which they arelisted.

W hen you need t o contact Dell, use the telephone numbers, codes, andelectronic addresses provided in the following table. If you need assistancein determining which codes to use, contact a local or an internationaloperator.

Contact Numbers and Addresses

Count ry (Cit y)I nt ernati onal Access CodeCount ry CodeCit y Code

Depart ment Name or Servi ce Area,Website and E-mail Address

Area Codes,Local Numbers, and

Toll Free Numbers

Australia (Sydney)

International Access Code: 0011

Count ry Code: 61

City Code: 2

Home and Small Business 1-300-65-55-33

Government and Business toll free: 1-800-633-559

Preferred Accounts Division (PAD) toll free: 1-800-060-889

Customer Care toll free: 1-800-819-339

Corporate Sales toll free: 1-800-808-385

Transaction Sales toll free: 1-800-808-312

Fax toll free: 1-800-818-341

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I nt ernati onal Access CodeCount ry Code

Cit y Code

Depart ment Name or Servi ce Area,Website and E-mail Address

Area Codes,Local Numbers, and

Toll Free Numbers


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