delivery_ it's a wrap art u 2015

1/13/2016 DELIVERY:It'[email protected]

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IHGCommunications 3/11/15tome

ThankyoutoeveryonewhojoinedusforoursenioryearofARTU.WhiletheweatherinAtlantacertainlykeptusonourtoes,itdidn'tstopusfromcelebratingoursuccessesandgettingclearonwhatitwilltakeforustoWinFaster'in2015andbeyond.Wehadnearly1,800colleaguesinattendanceandhundredsofyoutunedinthroughourlivefeed.Yourpassionandenthusiasmcamethroughloudandclear.

Asthenewguy'atARTU,Ireallyappreciatedthewarmwelcomeandtheopportunitytomeetsomanyofyouinperson.AndaspecialthankstoRichardSolomons,whomadesurewegotthingsofftoagreatstart.

I'velearnedalot,andIlookforwardtolearningmorefromyouandwithyou.WhatIknowforsureisthatwinningisaboutordinarypeoplerisingtoextraordinary.Inlifeandinbusinessitdoesn'tmatterhowyoustarttherace,orwhereyouareinthemiddlewhatmattersishowwellyoufinish.

Whatmattersisthatweaccelerateandwin.

Mobile/BrowserFriendlyVersion

INTRODUCTIONHOWDIDWEMEASUREUP?CORPORATERESPONSIBILITYAMERICASPRIORITIESHIGHLIGHTSAWARDSPHOTOS

IntroductionfromElieMaalouf

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HittheBooks

Forustowinfaster,wehavetofocusonthreemainthings:

first,ourbrandshavetobetheclearleadersintheir

segments.Second,ourguestservicehastobeconsistently

memorable.Andthird,ourownerrelationshipshavetobe

intimate,strongandproductive.Whenweleadinthese

threeareas,wewillbethenumberonecompanyweaspire

tobe.

ElieMaalouf

Everythingweneedtowinistherecreatingpreferred

brands,leveragingourscale,ourloyaltyscheme,managing

thedistributionchannelsandhavingabrilliantowner

proposition.Wedon'tneedtoberethinkingthis,it'sjust

aboutgettingoutanddeliveringit.

RichardSolomons

Canweachieveourtargetsin2015?Ibelievewecan.

BecauseIhaveseenwhatyou'vedonealready.AndifIcan

gofromanightauditortoaCFO,IknowIcandoanything.

AndIknowyoucan,too.

Eliecouldntgettoallyourquestions,butdontworry,wellgetthemansweredinanupcomingissueoftheCommunicationBulletin.

Howdidwemeasureupin2014?

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GinaSpeck

Metrics

IHGGreenEngage

WehitfiveofourWinningMetrics:

Totalrevenuesfromallowned,managedandfranchisedhotelsSystemsizeourtotalnumberofopenhotelroomsGuestHeartBeatMarginResponsibleBusiness

2014Highlights

Globally,RevPARincreased6%.6%increaseintotalhotelrevenues.10%riseinoperatingprofit,beforeexceptionalitems.Bestnetsystemgrowthinfiveyears.Mostsigningsofnewdealsinsixyears.

WemissedthreeofourWinningMetrics:

OwnerHeartBeatEmployeeEngagementRGIRevenueGeneratedIndex

IntheAmericas

GrewRevPAR7.4%.Increasedoperatingprofitsby8%.Opened178hotels.Sawourhighestnetsystemsizegrowthsince2009.Openedthe492roomHolidayInnFinancialDistrictinManhattanandourfirsttwopropertiesfortheEVENHotelsbrand.Signed319hotelsourbestperformanceinsixyearsincludingthe900room,newbuildInterContinentalhotelinLosAngeles.Contributed68%ofthecompany'soperatingprofitin2014.PurchasedKimptonHotels&Restaurants.

2014CorporateResponsibilityHighlights

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Avoidedover$95millionincostsfromenergyandwaterreductionsinourcompanymanagedestate.Deliveredwatersavingtoolkitstoeveryoneofour232IHGbrandedpropertiesinCalifornia,allowingustosave7milliongallonsofwaterannually.Since2012,wehavereducedourcarbonfootprintperoccupiedroomby3%globallyandcutourwaterconsumptioninhotelsinwaterstressedareasby4.2%perroomoccupied.

IHGShelterinaStormProgram

Providedshelterandsupportto440colleaguesthroughourIHGShelterinaStormprogram.Raisedalmost$840,000globallyfortheIHGShelterFund.Respondedto18disastersacrossninecountriesanddonated$10,000totheAmericanRedCrosstohelplocalreliefefforts.

IHGAcademy

Morethan500peopleintheAmericaswerehelpedbyover100IHGAcademyprogramsacrossallbrands,inbothmanagedandfranchisedproperties.Providedjobtrainingtoalmost6,700IHGAcademyparticipants.

IlleiniHornsbywashomelessandwithoutwork,untilsheenteredintoanIHGAcademyprogramthattheInterContinentalStephenF.AustinsetupwithGoodwillIndustries.Now,shehasajobasasecurityofficer,anapartmentandafuture.AndthehotelhasagreatcolleaguewhodeliverseverydayonourpromisetocreateGreatHotelsGuestsLove.

GoodwillofCentralTexasrecentlyrecognizedIlleiniwiththeir"ParticipantoftheYear"awardandtheInterContinentalStephenF.Austinastheir"BusinessPartneroftheYear."

StartanIHGAcademy.SupporttheIHGShelterinaStormProgram.HelphotelsreachtheIHGGreenEngagestandard.UsethePoliticalActionPortaltounderstandkeyindustryissuesandtheirimpactonourbusiness.

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Whenwefocus,whenwekeepthingssimpleandwhenwe

keepscore,wewillwin!

JolyonBulley

1.ElevatetheCrownePlazaHotels&Resortsbrand.

2.ReinforcetheHolidayInnbrand.

3.Embedkeyhotelsolutions.

4.DeliveryIHGrevenue.

5.Enhancetheguestexperience.

6.Growsystemsize.

7.Improveownerproposition.

LearnmoreabouttheattributeswinningteamssharewithSVP,AmericasHRandGlobalFunctionsLoriGaytan.

Nomatterwhatdepartmentyouworkinorwhatyourspecificroleis,everyoneofuseithersupportshotelsdirectlyorsupportssomeonewhodoes.Thinkaboutwhatyoudo,thenthinkabouthowyoucanexecuteevenbetter.LoriGaytan

GetIHGOwner'sAssociationChairmanKerryRanson'stakeonhow

2015AmericasPriorities

CatchMoreHighlightsfromARTU

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WhatareJeffEckard's"A,B,C's"ofTechnology?

AnywhereCheckinBandwithimprovementCreditcardprotection

we'llWinFasterwiththeIHGOwnersAssociation.

BePREactive.Seethingsbeforetheyhappen.Solveproblemsbeforetheystart.Anticipatewhatguestswantandgiveittothem,beforetheyevenknowtheywantit.KerryRanson

TakeadeeperdiveintoBrandPerformanceandDeliverywithOliverBonke,alongwithpanelistsHeatherBalsley,JolyonBulley,JeffEckard,LaraHernandezandRicardoLopez.

Wewillattractmorehighvaluecustomers,increaseourshareofwalletwiththemanddriveformeaningfulrelationshipsthroughourdirectchannelsandprograms.OliverBonke

Watchusgrow,asChiefDevelopmentOfficerJoelEisemannhighlightssomeofourbigsigningsin2014andtellsuswhat'sonthehorizon.

WatchSVP,Design&QualityJimAnhut'sinspiring"showandtell"ofbeforeandafterpicturesofsomeofourregion'snewlyrenovatedhotels.

IencourageeveryoneonmyteamandeveryoneonTeamIHGtothinklikeanowner.JimAnhut

MeetKimptonHotels&RestaurantsCEOMikeDeFrinoandfindouthowwe'rewelcomingournewestadditionintotheIHGfamily.

http://start.emailopen.com/public1/r.aspx?s1=412037&s2=Dr35YeNi9g6Q4Ta&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fqdqpmgcpfrcpgnctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412039&s2=f2A5Wxs4SQt6p8Y&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2flgkugocppctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412036&s2=Yp43Egw9Q5KeFk7&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2flcpjwvctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412038&s2=Hs3d2F7Yqi5X9Je&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fqdqpmgcpfofghtkpq.or4



EachmemberoftheAmericasROCnominatedapersonorteamwhodemonstratedoutstandingperformancein2014.TheawardsweregivenoutbyemceeandSVPandGeneralCounsel,TheAmericasSteveSmith.Pleasejoinusincongratulatingourwinners.

OurAmericasROCStars...inaclassallbythemselves



MemoriesfromARTU



DownloadphotosandheadshotsfromARTU.

ProvidefeedbackaboutARTUbycompletingabriefsurvey.

Copyright2015IHG.Forinternaluseonly.Allrightsreserved.

IHGCommunications 3/11/15tome

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delivery_ it's a wrap art u 2015

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