DELIVERY_ It's a wrap ART U 2015

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  • 1/13/2016 DELIVERY:It'sawrapARTU2015pamela.sabin@ihg.comIhg.comMail

    https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 1/11

    IHGCommunications 3/11/15tome

    ThankyoutoeveryonewhojoinedusforoursenioryearofARTU.WhiletheweatherinAtlantacertainlykeptusonourtoes,itdidn'tstopusfromcelebratingoursuccessesandgettingclearonwhatitwilltakeforustoWinFaster'in2015andbeyond.Wehadnearly1,800colleaguesinattendanceandhundredsofyoutunedinthroughourlivefeed.Yourpassionandenthusiasmcamethroughloudandclear.

    Asthenewguy'atARTU,Ireallyappreciatedthewarmwelcomeandtheopportunitytomeetsomanyofyouinperson.AndaspecialthankstoRichardSolomons,whomadesurewegotthingsofftoagreatstart.

    I'velearnedalot,andIlookforwardtolearningmorefromyouandwithyou.WhatIknowforsureisthatwinningisaboutordinarypeoplerisingtoextraordinary.Inlifeandinbusinessitdoesn'tmatterhowyoustarttherace,orwhereyouareinthemiddlewhatmattersishowwellyoufinish.

    Whatmattersisthatweaccelerateandwin.

    Mobile/BrowserFriendlyVersion

    INTRODUCTIONHOWDIDWEMEASUREUP?CORPORATERESPONSIBILITYAMERICASPRIORITIESHIGHLIGHTSAWARDSPHOTOS

    IntroductionfromElieMaalouf

    http://start.emailopen.com/public1/r.aspx?s1=413657&s2=Ej57Xiz3M2Sbf6B&s4=44586&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fuvctv.gocknqrgp.eqo%2frwdnke1%2fdtqyugtxkgy.curz%3fkfe%3d44586%26ee1%3de6C2Vmb4ZYihttps://mail.google.com/mail/u/0/#1416099579_nav-1https://mail.google.com/mail/u/0/#1416099579_nav-2https://mail.google.com/mail/u/0/#1416099579_nav-3https://mail.google.com/mail/u/0/#1416099579_nav-4https://mail.google.com/mail/u/0/#1416099579_nav-5https://mail.google.com/mail/u/0/#1416099579_nav-6https://mail.google.com/mail/u/0/#1416099579_nav-7

  • 1/13/2016 DELIVERY:It'sawrapARTU2015pamela.sabin@ihg.comIhg.comMail

    https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 2/11

    HittheBooks

    Forustowinfaster,wehavetofocusonthreemainthings:

    first,ourbrandshavetobetheclearleadersintheir

    segments.Second,ourguestservicehastobeconsistently

    memorable.Andthird,ourownerrelationshipshavetobe

    intimate,strongandproductive.Whenweleadinthese

    threeareas,wewillbethenumberonecompanyweaspire

    tobe.

    ElieMaalouf

    Everythingweneedtowinistherecreatingpreferred

    brands,leveragingourscale,ourloyaltyscheme,managing

    thedistributionchannelsandhavingabrilliantowner

    proposition.Wedon'tneedtoberethinkingthis,it'sjust

    aboutgettingoutanddeliveringit.

    RichardSolomons

    Canweachieveourtargetsin2015?Ibelievewecan.

    BecauseIhaveseenwhatyou'vedonealready.AndifIcan

    gofromanightauditortoaCFO,IknowIcandoanything.

    AndIknowyoucan,too.

    Eliecouldntgettoallyourquestions,butdontworry,wellgetthemansweredinanupcomingissueoftheCommunicationBulletin.

    Howdidwemeasureupin2014?

    http://start.emailopen.com/public1/r.aspx?s1=412022&s2=Km37FrZp84Ykj2A&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2ftgrqtvuhttp://start.emailopen.com/public1/r.aspx?s1=412023&s2=e5C6XpAy97Qxr8E&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2fhkngu%2frfh%2f2014_et_tgrqtv.rfhhttp://start.emailopen.com/public1/r.aspx?s1=412024&s2=a4C3NqFr5x7AXp9&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvru%3a%2f%2fog2.kjiogtnkp.eqo%2fygd%2fpgyu%2fctvkeng%3fkf%3d22084797http://start.emailopen.com/public1/r.aspx?s1=412025&s2=w5HNa84Axp6SYq3&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvru%3a%2f%2fog2.kjiogtnkp.eqo%2fygd%2fpgyu%2fctvkeng%3fkf%3d21495195http://start.emailopen.com/public1/r.aspx?s1=412024&s2=a4C3NqFr5x7AXp9&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvru%3a%2f%2fog2.kjiogtnkp.eqo%2fygd%2fpgyu%2fctvkeng%3fkf%3d22084797http://start.emailopen.com/public1/r.aspx?s1=412375&s2=j2DYe8f3QFq6d4E&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fog2.kjiogtnkp.eqo%2ffqewogpvu%2f6648479%2fh17e7888-6f47-44ee-9dgf-c19dgfg42d85http://start.emailopen.com/public1/r.aspx?s1=412020&s2=Aw69McXt3f5W4Cr&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fhtcpekgcpfgnkgctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412021&s2=e7NMg6c8XQf4m9C&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2ftuqnqoqpuctvw2015.or4

  • 1/13/2016 DELIVERY:It'sawrapARTU2015pamela.sabin@ihg.comIhg.comMail

    https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 3/11

    GinaSpeck

    Metrics

    IHGGreenEngage

    WehitfiveofourWinningMetrics:

    Totalrevenuesfromallowned,managedandfranchisedhotelsSystemsizeourtotalnumberofopenhotelroomsGuestHeartBeatMarginResponsibleBusiness

    2014Highlights

    Globally,RevPARincreased6%.6%increaseintotalhotelrevenues.10%riseinoperatingprofit,beforeexceptionalitems.Bestnetsystemgrowthinfiveyears.Mostsigningsofnewdealsinsixyears.

    WemissedthreeofourWinningMetrics:

    OwnerHeartBeatEmployeeEngagementRGIRevenueGeneratedIndex

    IntheAmericas

    GrewRevPAR7.4%.Increasedoperatingprofitsby8%.Opened178hotels.Sawourhighestnetsystemsizegrowthsince2009.Openedthe492roomHolidayInnFinancialDistrictinManhattanandourfirsttwopropertiesfortheEVENHotelsbrand.Signed319hotelsourbestperformanceinsixyearsincludingthe900room,newbuildInterContinentalhotelinLosAngeles.Contributed68%ofthecompany'soperatingprofitin2014.PurchasedKimptonHotels&Restaurants.

    2014CorporateResponsibilityHighlights

    http://start.emailopen.com/public1/r.aspx?s1=412026&s2=o7HLb3i6GBr4m9Y&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fiurgemctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412027&s2=Mr8f2A9RcYa54Ei&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fctvw2015qrgpkpi.or4

  • 1/13/2016 DELIVERY:It'sawrapARTU2015pamela.sabin@ihg.comIhg.comMail

    https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 4/11

    Avoidedover$95millionincostsfromenergyandwaterreductionsinourcompanymanagedestate.Deliveredwatersavingtoolkitstoeveryoneofour232IHGbrandedpropertiesinCalifornia,allowingustosave7milliongallonsofwaterannually.Since2012,wehavereducedourcarbonfootprintperoccupiedroomby3%globallyandcutourwaterconsumptioninhotelsinwaterstressedareasby4.2%perroomoccupied.

    IHGShelterinaStormProgram

    Providedshelterandsupportto440colleaguesthroughourIHGShelterinaStormprogram.Raisedalmost$840,000globallyfortheIHGShelterFund.Respondedto18disastersacrossninecountriesanddonated$10,000totheAmericanRedCrosstohelplocalreliefefforts.

    IHGAcademy

    Morethan500peopleintheAmericaswerehelpedbyover100IHGAcademyprogramsacrossallbrands,inbothmanagedandfranchisedproperties.Providedjobtrainingtoalmost6,700IHGAcademyparticipants.

    IlleiniHornsbywashomelessandwithoutwork,untilsheenteredintoanIHGAcademyprogramthattheInterContinentalStephenF.AustinsetupwithGoodwillIndustries.Now,shehasajobasasecurityofficer,anapartmentandafuture.AndthehotelhasagreatcolleaguewhodeliverseverydayonourpromisetocreateGreatHotelsGuestsLove.

    GoodwillofCentralTexasrecentlyrecognizedIlleiniwiththeir"ParticipantoftheYear"awardandtheInterContinentalStephenF.Austinastheir"BusinessPartneroftheYear."

    StartanIHGAcademy.SupporttheIHGShelterinaStormProgram.HelphotelsreachtheIHGGreenEngagestandard.UsethePoliticalActionPortaltounderstandkeyindustryissuesandtheirimpactonourbusiness.

    http://start.emailopen.com/public1/r.aspx?s1=412376&s2=Mn79BmWg28Sdz5L&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2frupafgtctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412028&s2=Ed2e9Q8YpZq5w3A&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fyyy.kjicecfgoa.eqohttp://start.emailopen.com/public1/r.aspx?s1=412029&s2=Fp37Bnb6YJk25Qz&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fyyy.kjiujgnvgtkpcuvqto.eqohttp://start.emailopen.com/public1/r.aspx?s1=412030&s2=g7K2GcTs9o8L5Yb&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2fkpfgz.cur%3frcigkf%3d742http://start.emailopen.com/public1/r.aspx?s1=412031&s2=f6A4MwHk37Tcs8Y&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da@emailopen.com&hr2=jvvru%3a%2f%2fyyy.kjiogtnkp.eqo%2frqtvcn%2fugtxgt.rv%3fqrgp%3d512%26qdlKF%3d12920%26oqfg%3d2

  • 1/13/2016 DELIVERY:It'sawrapARTU2015pamela.sabin@ihg.comIhg.comMail

    https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 5/11

    Whenwefocus,whenwekeepthingssimpleandwhenwe

    keepscore,wewillwin!

    JolyonBulley

    1.ElevatetheCrownePlazaHotels&Resortsbrand.

    2.ReinforcetheHolidayInnbrand.

    3.Embedkeyhotelsolutions.

    4.DeliveryIHGrevenue.

    5.Enhancetheguestexperience.

    6.Growsystemsize.

    7.Improveownerproposition.

    LearnmoreabouttheattributeswinningteamssharewithSVP,AmericasHRandGlobalFunctionsLoriGaytan.

    Nomatterwhatdepartmentyouworkin