delivering success on demand with salesforce.com crm solution
TRANSCRIPT
DELIVERING SUCCESS ON DEMANDWITH SALESFORCE.COM CRM SOLUTION
Corporate Overview
Breakingpoint Consulting, founded in 2008, is one of the best partners of the Saleforce.com in China. Headquartered in Shanghai, we have a branch in Beijing. We assist organizations like yours to identify and achieve your CRM, by converting strategy into action whilst delivering operational improvements.
Our way to success
Our Consultants based in Shanghai and Beijing helping you create an environment that allows your people to excel, through integrated CRM solutions that bring together individuals, teams, processes, & technologies. Holding on the service concept of high quality and the high efficient, our company provides more and more clients with our services, and we have won widespread recognition and praise. At present, the companies in America and Europe and the world 500 strong enterprises involved in many important domains, such as finance, energy, education, business services and lift science etc, are our main clients. From since its establishment, in a short span of three years, the volume of our business is growing dramatically, and the momentum of our development is really positive.
Mission & Vision
Mission: Provide efficient professional cloud computing solution
Vision: The leader in China market for cloud computing solution delivery.
Core Value
We advocate the spirit of enterprise of “broadminded, brave, reliable, innovated, collaborative”. What’s more, we have a good internal mechanism. Not only the excellent working environment, but also the good incentive mechanism have attracted a large group of young talents with rich knowledge, plenty of new ideas who are really doers. That’s the key which guarantees our company’s position of the leader in such a furious market.
Core Value
Broadminded
Brave
Innovated
Collaborated
Reliable
Our Customers
Why are we so successful?—Our strengths
We have over 40 customers in China and AP Region, and most of them are
multinational corporations (MNCs).
All the employees have significant capability of bilingual communication.
We can better understand the business requirements of our clients.
We always give response to our customers’ requests as soon as possible.
The most important is that we enjoy a good fame of reliability, capability
and flexibility.
Why are we so successful?—Our services
Implementation
Consulting
Integration
Education & Training
We provide a wide range of services to help our customers achieve the benefits of deploying cloud based solutions. Our method is driven by your business needs, and focused on streamlining and integrating your CRM systems.
• Project Planning• Basic Settings• Customization
• Integrated solutions• Hotline service• E-mail response
• End User Training• Administration Training• Developer Training
• Call center integration• ERP Integration• Customer portal
integration
Proprietary/Confidential: Internal Use Only Slide
Procure Hardware and
Software &
Set Up Infrastructure
Plan
Determine Customizatio
n Requirement
s
DesignCustomize
andCustom Coding
Unit, SystemUser Acceptance Testing
&Code Rewrites
Deployment Begins After12 months
1 2 3 4 5 6 77 8 9 10 11 12
Plan
Determine Customizatio
n Requirement
s
Iterative, Visual Design
Method
CustomizeThrough
Configuration
End-to-End and
User Accept. Testing
1 2 3 4 5 6
Train Users and
Managers &
Go Live
Live! CRM ROI typically achieved in less than 12 months
Typical CRM Software Implementation
Professional Services Enterprise Implementation
How Can We Deploy So Quickly?
Business Value Executive Workshop
Create Project Charter and Plan
Establish SteeringCommittee
Assess Change Readiness
Create Solution Design• Application design• Technical architecture• Data management• Support• Education
Build Solution
Requirements Workshop
RequirementsSignoff
RequirementsSignoff
Iterative reviewsDocument Use Cases and Test Cases
Test Solution
Go-LiveSignoff
Go-LiveSignoff
Manage DataDesignSignoffDesignSignoff
Manage Risk, Communications, Schedule, Budget, Change Control
Implement Change Management Plan
Build Education Modules Train Users Project
SignoffProjectSignoff
Transition to CSM• Monitor Adoption• Success Scorecard
Transition to Customer owners and salesforce Support
Project Closure• Address any issues• Collect lessons and
feedback
Salesforce.com Delivery Methodology
Vision and Strategy
Roadmap
Adoption
Sponsorshipand Governance
Technology and Data
Vision Business Strategy Technology Strategy
Business & Technology Objectives Customer Experience Segmentation & Channel Strategy
Implementation Principles Data Strategy Architecture and Integration
Security Environment Strategy
Roadmap/Delivery Plan Capabilities Value Map
Global Deployment Approach Product Roadmap
Organizational Readiness Stakeholder Involvement Organizational Design Measurement & Reward
Communication Training Continuous Improvement Support
Executive Sponsorship Accountability Center of Excellence
Principles Project Control Release Management
Processes
Align Process with Strategy Process Ownership and Standardization
CRM Maturity Model Process Metrics Process Effectiveness Process Review
Business Metrics Business Performance Model Key Performance Indicators
Business Case Metrics Tracking
Domains Categories
Focus on critical success factors
SFDC resources Client resourcesPr
ojec
t Com
mitt
ee
Project Manager (PM)
Technical ResourcesBusiness Resources
Instructor
Data Specialist (DS)
Subject Matter Experts (SME)
Quality Specialist (QS)
Business Process Analyst (BPA)
SFDC System Admin (SA)
Users
Senior Business Analyst (SBA)
Business Analyst (BA) /Developer
Curriculum Developer (CD)
Instructor
Executive Sponsor (ES)
Project Manager (PM)
Stee
ring
Com
mitt
ee
Steering Comm
ittee
Project Comm
itteeProject Organization
“- High technical skills- Very customer oriented- Work extremely hard to meet the mission-impossible timeline
” -- a world leading high-tech company
“Excellent communication in English. Actively participating the pre-sales and POC work and very capable of delivering sophisticated solutions to
meet every details of the customer's requirements. ”-- a global investment management company
Why we are liked by our Customers
“Extraordinary Responsiveness!!! Overall a great project and it was fun to working with Breaking Point. Thanks to the team.
”
“A pleasure to deal with. Response was very quick. Very knowledgeable. Breakingpoint provide our China office with localized training in their local language. We have received feedback from our staff and they very much enjoyed the training, and said the trainer was very knowledgeable. Overall this was a success and we will be using these services in the future.
”
Why we are liked by our Customers
THANKS FOR YOUR ATTENTION!