delight 2016 | research for delight: empathy & vulnerability — tom bennett

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From Empathy to Insight: a path. Tom Bennett, Experience Strategist Connective DX

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Page 1: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

From Empathy to Insight: a path.

Tom Bennett, Experience StrategistConnective DX

Page 2: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett
Page 3: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett
Page 4: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett
Page 5: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

We grew up rational.

Page 6: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Emotions and empathy werea curiosity.

Page 7: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Researchisoften

understoodasnumbersand

surveys

Page 8: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Where is the intuition?

Page 9: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

DaveGray– LiminalThinking

Page 10: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett
Page 11: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

• ViewsofIndiana

Page 12: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

• ViewsofIndiana

Page 13: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett
Page 14: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Liveresponsibly

DiscoverandplanforGod’spurpose

Prepareforthefuture

Givegenerously

Page 15: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Stewardship• Share abundance with others• Invest in socially responsible ways• Many hands make light work• Community gives power to live differently

Page 16: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Stewardship asks us to do something far more difficult than giving our money away.

It is a calling to share our time and our abilities and expand our relationships through neighborliness.

Page 17: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Engage with a varied, national audience.

Page 18: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Interviews

Page 19: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Iterativediscovery

Page 20: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Sensemaking

Page 21: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Somepeoplefeellost.

Whenwewereyoungerwethoughtwe’dhaveourlivesfiguredout.Something ismakingitharderIstilldon’thavethesenseofbeingatruegrownup. Idon’tknowwhatfactorsareinit.Notmeetingexpectations.Ihaveotherthings todealwith.Ifeellikeretirementisalongwayaway.Idon’t seeajobonthehorizon through education.

Page 22: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

People feel lost.

Page 23: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“I still don’t have the sense of being a true grownup. I don’t know what factors are in it.”

Page 24: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“ When we were younger we thought we’d have our lives figured out. Something is making it harder.”

Page 25: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“I know I should think about the future. I don’t know the right questions to ask.”

Page 26: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Considered[tuition loans]itbeforethechoice,andbasedonthepathIwanted,basedonfutureincome,itwasworthittomaketheinvestment.

Debtdoesfeeloverwhelming.

HowcanIsaveforretirementwhenthereisloaninterest?Itisaholetodigoutof.

Life decisions limit choices.

Page 27: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“How can I save for retirement? I am qualified, but I can’t afford my dream.”

Page 28: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Plain-ness drives a search for beauty.

Page 29: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Mennonites talk about money the way they talk about sex: save it for someone you love.

Page 30: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Kenlyn & Wilmer

Page 31: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“Once we have enough, it’s time to give to others.”

Page 32: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“Generosity can go beyond money.”

Page 33: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“Parents & children create a cycle of giving.”

Page 34: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

“How are you doing, Tom?”

Page 35: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

&

Page 36: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

https://www.mennolink.org/doc/cof/art.21.html

As stewards of God's earth, we are called to care for the earth and to bring rest and renewal to the land and everything that lives on it.

As stewards of money and possessions, we are to live simply, practice mutual aid within the church, uphold economic justice, and give generously and cheerfully.

As persons dependent on God's providence, we are not to be anxious about the necessities of life, but to seek first the kingdom of God.

We cannot be true servants of God and let our lives be ruled by desire for wealth.

Page 37: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Maria Dennis Glenn

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Did I fall in head first?

Page 39: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Ask for insight.

Page 40: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Reflect & be present.

Page 41: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Hold loosely to your goals.

Page 42: Delight 2016 | Research for Delight: Empathy & Vulnerability — Tom Bennett

Allow an intuitive frame.

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Be transformed.

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Thanks