delegation of public services to a private entity the colombian experience - luz rincon
TRANSCRIPT
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Delegation of Public Service to a Private Entity - The Colombian Experience
Mrs. Luz Marina Rincón MartínezCRF 11th edition | Rio de Janeiro | Brazil March 2014
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Colombian Case:
More than an outsourcing a delegation by law. Registration with chambers of commerce
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“Most Business Registers are run by The Government and are centralized”
- European Commerce Registers’ FORUM Report 2013
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*European Commerce Registers’ FORUM Report 2013 - Figure 3
Who Operates the Business Registry
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The court – based system of registration was in place before
• Faced several problems and was ineffective
• Was necessary to remove responsibility for funding registration from the state budget
• Since 1890 the law gave the chambers of commerce the status of trade and consulting bodies in trade and industry issues, to represent the general interest of the commercial activity before the government
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The Colombian Constitution provides that individual may carry out administrative functions and also determine the legal regime applicable to individuals who performs public functions and regulates the exercise of their functions
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Law 28 of 1931 transfer responsibility of the mercantile register to the Chambers of Commerce
They have the ultimate administrative responsibility for: • Delivery of the registration services• Including administrative procedures associated with
starting a business • Contact with customer • Full authority to run the Mercantile
Registry
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Nature of Chamber of Commerce in Colombia
• Private, associative nature and nonprofit created by law
• Legal institutions with juridical capacity, with statutory functions an entrusted with official functions including registries
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Nature of Chamber of Commerce in Colombia
• Integrated by traders registered in the commercial register
• Apart from the public service performed, their organization, management, nature of their employees and the existence of statutes governingthem show their corporate, associative and private nature
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• 57 chambers throughout the country each one has its own jurisdiction, responsible for the maintenance of the Mercantile Register (MR)
• Since 2005 a national data base called RUES (Unique Business and Social Registry - Registro Único Empresarial y Social) was set in place joining the 57 chambers
• This private network provides free basic level Colombian companies information online via RUES Website – www.rues.org.co
Decentralized but centralized
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Decentralized but centralized
• The RUES allows users of any jurisdiction to approach any chamber in the country to
acquire a certificate,
register a new business
perform registry changes
• The operating cost of RUES is funded by all the Chambers
• Compensation costs system remunerates services rendered between Chambers
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• Mandatory registration is determined by law
- Diversity of business cases subject to register
- 80/103 are related only to corporations
• Registry operation and compliance standards are regulated
• Types of business association are defined by law
Legal framework
• Fees charged for registry services are regulated by Goverment
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Legal framework
• Surveillance and control is exercised through the Superintendence of Industry and Commerce (SIC)
• The scope of examination includes to do legal checks in all of business cases
• Claims may be filed firstly before the Chamber and appealed before the SIC
• Further more Chambers of Commerce shall attest to the legality of the acts proposed for registration, if law requirements are not met the registrar can deny registration
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Registry
• Public by law and open to all potential agents in the market
• Interested persons may access the data base and consult all the information supporting a registry (bylaws, acts, historic information, etc.)
• The legislation allows to market the information only when value is added
• Basic Information available trough RUES website
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Measures taken to prevent corporate identity theft via the registry
A new regulation was recently establish
1. For companies who decide to enroll in the Fraud Preventive System (SIPREF), no acts or changes can be registered, without previously verifying that it comes from the right holder
2. For all companies:a. Identity of the acting person is validated online through
biometric matching fingerprint, against the database of the National Civil Registry
b. ID check against the National Civil Registryc. E-monitor services that notify register user about
changes (email, sms, etc.)
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Doing Business 2014
4th in Latin America
Doing Business Report 2014
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Starting a Business
3. Post-registration• Bank certificate• Tax Payer ID• Family compensation fund, Governmental
learning service, Colombian family institute• Health coverage• Pension fund• Administrator of professional risk• Private pension fund• Severance fund
1. Pre-registration activities• Public Deed (Notary public - few)
2. Registration• Name verification• Pre-taxpayer ID• Registry of commerce
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Starting a Business
15 days
Registry of Commerce + "pre-taxpayer ID"
Open a bank account
Final tax payer ID number
Family compensation fund, Governmental learning service, Colombian family institute
Health coverage
Pension fund
Administrator of professional risk
1+2
1
1
10
6
1 - 3
1
Private pension fund1
Severance fund1
9 procedures
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Registers managed
Mercantile
Bidders for Government Contracts
Non-profit Institutions
Foreign NGOs
National Tourism
Solidarity Economy - Cooperatives
Gamming and Gambling Activities
Oversight and Social Accountability Committees
9
Security Interest
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20
A look at the Bogota Chamber of Commerce
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The Bogota Chamber of Commerce was established on October 6, 1878, as an entity representing
the interests of businessmen and advisory body and government consultant
135 years old
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Jurisdiction
Bogota and 59 municipalities in Cundinamarca
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Main financial figuresMillion US Dollars
Equity
2011 2012 2013
360409
480
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Main financial figuresMillion US Dollars
Revenues
2011 2012 2013
69
72
80
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Higher Purpose
25
"We are allies to make your business dream
come true, be sustainable, create shared
value and have a prosperous Bogotá – Region
with more and better businesses"
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13 Registry service offices 4 Entrepreneur centers
5 Community Attention Centers1 Bogota Export program office
Our Infrastructure
9
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Documents are scanned
File the documents in any branch
Certificate attests mercantile information
OK?
Legal check by CCB lawyer
Deny or changes are required
Business case is Register or/and
Identification number is assigned
Registry Process
Start
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Processing time for incorporations and changes
15 days 8 labor hours
vs
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Business Service Center
Characteristics
• Promotes the creation and establishment of companies
• Supports entrepreneurs, foreign investors and users
• Simplify procedures
Advantages• The process of companies formation
was reduced to a single step
Coverage • 21 Chambers of Commerce in Colombia
¿Why CAEs?
• Procedures decrease • Costs reduction• Risk minimization• Quick and Formal activities start
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Register
Corpora-tion; 40%
Other Business;
60%
Large; 2.17% Medium; 6.06%
Small; 21.37%
Microenter-prise; 70.40%
Micro97,77%
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CompaniesOne man company 27.416Regular general partnership 1.263Limited partnership 13.655Joint-stock limited companies 1.407Limited liability companies 225.453Corporation 18.768Simplified Stock Corporation 114.362
Other businessPersons holding professional trade 515.649Commercial establishment and branches 436.704
Number and types of companies in CCB mercantile registry
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It is a for profit legal entity by shares, the nature of which will always be commercial• May be formed by one or more persons or legal entities• Shareholders will only be responsible for providing the
capital contribution promised to the SSC• Shareholders will not be held liable for any obligations
incurred by the SSC• Upon the filling of the formation documents before the
mercantile registry, de SSC will form a legal entity separate and distinct form its shareholders
Simplified Stock Corporation – SSC
• Shares issue by the SSC shall not be register by the stocking exchange
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2007 2008 2009 2010 2011 2012 2013
4,947
14,092
32,129
56,447
80,656
106,034
114,632
Simplified Stock Corporation – SSC
96%Of total
companies incorporated
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Mercantile registry volume transaction perform 2013
Registry services # of activities Participation
Mercantile 5.709.416 94,9% New business 72.761 1,2% Commercial establishments 41.785 0,7% Renewal of corporation 253.633 4,2% Renewal of other business 160.462 2,7% Renewal of commercial establishments 229.524 3,8% Changes of information 318.424 5,3% Certificates 4.632.827 77,0% Bidders for Government Contracts 20.458 0,3% Non-profit entities 284.662 4,7%Total 6.014.536 100,0%
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• Registry renewal• Online certificates• Registry of – Mercantile– Bidders for Government
Contracts– Non-profit Entities– National Tourism– Foreign, private, non-profit
entities– Solidarity Economy– Natural and legal persons
engaged in the activity of gaming and gambling
• Public registration of citizens oversight organizations
• Contact us• FAQ • Chat • Virtual Call • Comments, complaints and
compliments • Virtual Assistants• Tutorials
• Names of companies active in the commercial register (homonymy)
• Sorter goods and services • Economic Activities (ISIC Code
and Treasury) • Make before Superintendence
of Industry and Commerce • Registry Information• Databases and business
information online • Procedures and formalities
before the CCB• Corporate Law Library and
Registry
E-services
Transactions Consultation Information
E-SignatureDocuments signed online with legally compliant e-signature software are as valid and binding as traditional pen-and-paper documents.
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• We accept all kind of online payments credit cards, debit cards, direct transfer (PSE)
• When the customer does not want to pay online the system can generates electronic bills to be printed and pay either in a bank, or any CCB offices
• Agreements with the financial system allows us to collect payments in 1,041 bank offices and 137 non-banking correspondents
• During 2013 64% of the registry income was collected through different channels than the CCB offices.
Payments
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* Ranking according to Alexa.com
Our Main tool for contact and interaction with our users
https://www.ccb.org.co
WEBsite
Global Ranking: 62,725*Colombian Ranking: 261*
Global Chamber of Commerce Ranking: 3*
16 millions unique hits on 2013
• Chat• FAQ´s• Complaints, suggestions
and compliments• Virtual forums• Comments on posts• B-learning courses• Videos• Multimedia aids and
tutorials
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16.493Fans
36.939Followers
+ 10.309Views
+ 500Users
5.855photos
3rd* one between Chambers of Commerce
2nd* one between Chambers of Commerce
* Ranking according to Alexa.com
Social Networks
Linked In
You tube
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We manage our business with excellence
We use Project Management Institute (PMI) standards to support the implementation of key strategic programs
Risk management – COSO ERM Risk framework
Certified ISO 9001:2008
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Awards
Iberoamerican Quality award
One of the best 5 projects in corporative
social responsability2nd Social Innovation
experience
Colombian Quality in
Management award
2009 201120082006 2007 2010
High technology 6th place between 100
companies in Colombia
2012
Colombia Online Award category "Big Business"
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Conclusions
Where Public Registrars don’t have the right ability to render services efficiently, Chambers of Commerce as in the Colombian case have prove to be a good alternative
• Natural ally of business and companies
• It´s non profit nature allows them to invest remaining operational balances in the business community
• The private sector is willing to support their activity if services are rendered efficiently and at affordable prices
• Facilitates interaction between the government and private sector in benefit of business sector
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43
A look at the Bogota Chamber of Commerce
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Business Strengthening
companies created with our support on 2013
4,346
“Formalized” business
13,978
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Business Strengthening
We made several trade shows with business expectations of
USD$106.5 Million
Funding support to 150 companies reach
USD$5.5 Million
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Business Strengthening
We develop 3 commercial platforms for music and visual arts sectors
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ADR – Alternative Dispute Resolution
Arbitration
296cases
7,511 cases
Conciliation
agreements with a level of 80%
60companies
Internal Business
ADR
agreements with a level of 89%
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ADR – Alternative Dispute Resolution
school conciliation
agreements with a level of 95%
47,996cases
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CLUSTER Michael E.Porter
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CLUSTER Michael E.Porter
“geographical concentration of companies and institutions in
the same business, with common and complementary
activities”
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CLUSTER Michael E.Porter
“geographical concentration of companies and institutions in
the same business, with common and complementary
activities”
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CLUSTER
8Cluster
initiatives
Michael E.Porter
“geographical concentration of companies and institutions in
the same business, with common and complementary
activities”
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CLUSTER
8Cluster
initiatives
• IT & Software• Business turism and events• Creative industries and content• Fashion & apparel• Footwear & leather goods• Jewelry and fashion• Graphic communication• Cosmetics
Michael E.Porter
“geographical concentration of companies and institutions in
the same business, with common and complementary
activities”
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Public policies proposals
Private-publicarticulation
Knowledge management
Business Enviroment
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We create 6 subsidiaries …