delayed disposals analysis in sakala
TRANSCRIPT
-
8/14/2019 Delayed Disposals Analysis in Sakala
1/37
DELAYED DISPOSALS ANALYSIS IN SAKALA
Spotlight: Revenue Department
By
Centre for Public Policy
Indian Institute of Management Bangalore
Authored by:
Sridhar Pabbisetty
Centre for Inclusive Governance
Shanky Jaiswal
BITS Pilani
Soujanya Ganig
Fellow, Teach for India
-
8/14/2019 Delayed Disposals Analysis in Sakala
2/37
2 | P a g e
Contents
INTRODUCTION ............................................................................................................................... 3
DEPARTMENT WISE TRENDS ........................................................................................................... 4
REVENUE DEPARTMENT .................................................................................................................. 5
CASTE CERTIFICATE ......................................................................................................................... 7
BANGALORE...............................................................................................................................................8
RAICHUR ................................................................................................................................................. 11
UTTARA KANNADA ................................................................................................................................. 14
INCOME CERTIFICATE .................................................................................................................... 17
BANGALORE............................................................................................................................................ 18
BIDAR ...................................................................................................................................................... 21
CHIKKABALLAPURA ................................................................................................................................. 24
RESIDENCE CERTIFICATE................................................................................................................ 27
RAMANAGARA ....................................................................................................................................... 28
TUMKUR ................................................................................................................................................. 31
DAKSHINA KANNADA ............................................................................................................................. 34
REJECTION ANALYSIS ..................................................................................................................... 37
-
8/14/2019 Delayed Disposals Analysis in Sakala
3/37
3 | P a g e
INTRODUCTION
Sakala- Karnataka Guarantee of Services to Citizens Act (2011) empowers citizens to avail
services from the Government of Karnataka in a time-bound manner. The Act mandates thedelivery of 265 services across 30 departments within a stipulated time. In case of a delay
/default of a service request, the officer responsible is liable to pay a fine of Rs. 20 per day
limited to a maximum of Rs. 500 to the citizen as compensation.
The primary promise of Sakala is the timely delivery of services to the citizens.Fourteen
months after its state-wide launch, it boasts of 93.2% timely delivery rate. So far, Sakala has
received about 2.67 crore applications of which 2.49 crore have been delivered in time and
about 9.8 lakh applications have been delayed. About 13 lakh applications have been
rejected. Hence, there still is plenty of scope for improvement.
This Report focuses on the delayed disposal trends in Sakala. Specific services in the Revenue
department that have led to maximum delayed disposals as well as specific offices in
Districts facing maximum challenges in timely disposals have been identified. The delayed
disposal figures are highest in the delivery of the Caste, Income and Residence certificates in
the Revenue Department. For each service, the report analysis the best performing and two
lowest performing districts.
NOTE: The report is based entirely on secondary data and does not analyse primary data.
The data used for the study spans from April 2012 to May 2013. The report doesnt aim toprovide any proposals, however it intends to offer a structured evaluation using raw data.
-
8/14/2019 Delayed Disposals Analysis in Sakala
4/37
4 | P a g e
DEPARTMENT WISE TRENDS
Application Trends
Delayed Disposal Trends
COMMERCIAL
TAXES
DEPARTMENT
9% FOOD AND
CIVIL SUPPLIES
7%
HOME
DEPARTMENT
4%REVENUE
DEPARTMENT
54%
RURAL
DEVELOPMENT
AND
PANCHAYAT
RAJ
2%
TRANSPORT
DEPARTMENT
17%
URBAN
DEVELOPMENT
4%
COMMERCIAL
TAXES
DEPARTMENT3.1%
EDUCATION
DEPARTMENT1.4%
HOME
DEPARTMENT
2.6%
REVENUE
DEPARTMENT
77.5%
TRANSPORT
DEPARTMENT
2.7%
URBAN
DEVELOPMENT9.8%
The bulk of delayed disposals occur
in the Revenue Department. It isfollowed by the Department of
Urban Development which
encompasses the BWSSB, BBMP,
BDA, BMTC etc. and the Commercial
Taxes Department.
The Revenue Department offers 41
services which is highest across all
the departments. Of about 22 million
applications received under Sakala,
more than 10 million applications
have been for services in the
Revenue Department alone.
-
8/14/2019 Delayed Disposals Analysis in Sakala
5/37
5 | P a g e
REVENUE DEPARTMENT
District wise delayed disposal pattern for the Revenue Department
Services in the Revenue Department with the most delayed disposals
Bagalkot
1.4%
Bangalore
19.9%Bangalore Rural
2.0%
Belgaum
5.5%
Bellary4.7%
Bidar
4.3%
Bijapur
3.1%
Chamarajanagar
0.9%
Chikkaballapura
0.1%
Chikmagalur
2.0%
Chitradurga
1.1%Dakshina Kannada
0.5%
Davanagere
3.2%
Dharwad
2.8%
Gadag
1.6%
Gulbarga
3.6%
Hassan
5.7%
Haveri
0.2%
Kodagu
0.4%
Kolar
2.9%
Koppal
2.6%
Mandya
3.7%
Mysore
4.6%
Raichur
6.4%
Ramanagara
3.1%
Shimoga
2.7%Tumkur
7.3%
Udupi
0.6%
Uttara Kannada
0.1%
Yadgir
3.1%
All types of
Caste Certificate
30.7%
All types of
Income
Certificate
22.7%
Destitute
Widow pension
3.3%
Registration of
Land / property
3.6%
Residence
Certificate
17.0%
Sandhya
Suraksha
4.7%
Small and
Marginal Farmer
Certificate
2.9%
Surviving Family
member
Certificate
2.8%
In the Revenue Department,
Bangalore is the district with the
most number of delayed disposals
followed by Tumkur and Raichur. On
the contrary, Uttara Kannada,
Chikkaballapura and Haveri show
excellent figures on timely delivery of
services with very few instances of
delayed disposals.
So far, the Revenue department has
issued about 35 lakh income certificates,
with the delayed disposal figure standing
at 1.7 lakh. The rate of delayed disposal is
4.8%. Of the 65 lakh applications for
issuance of caste certificate, the delayed
disposal figure stands at around 2.3 lakh
and the percentage of delayed disposal is3.5%. Of the 9 lakh applications for
issuance of residence certificate, the
delayed disposal figure stands at around
1.2 lakh and the percentage of delayed
disposal is 13%.
-
8/14/2019 Delayed Disposals Analysis in Sakala
6/37
6 | P a g e
The maximum delayed disposals in Revenue department are in the issuance of the Caste
certificate, Income certificate and Residence certificate. However, this trend is not
common across all districts. While some districts are struggling with timely disposals
because of the huge number of applications for these services, some districts have
excellent disposal rates.
Percentage of delayed disposals in Caste, Income and Residence certificates across the districts
Service Disposal Rate Delayed Disposal Rate
Caste Certificate 94.3% 3.5%
Income Certificate 95.1% 4.4%
Residence Certificate 97.6% 14.6%
Disposal and delayed disposal rates for Caste, Income and Residence certificates
0
5
10
15
20
25
30
35
Belgau
Bagalkot
Bijapur
Bidar
Raichurl
adag
har
ad
ttr
averi
Bellary
Chitradurga
avanagere
Shi
oga
dupi
Chik
agalur
Tu
kur
Bangalore
andya
assan
akshina
Kodagu
ysore
Cha
arajana
l
r
Yadgir
Kolar
ikk
ll
BangaloreRural
Ra
anagara
CASTE
INCOME
RESIDENCE
-
8/14/2019 Delayed Disposals Analysis in Sakala
7/37
7 | P a g e
CASTE CERTIFICATE
The Caste Certificate is needed to support the claim for availing the benefits of
reservation in various courses and jobs. In Karnataka, it is issued by the Tahsildar, a
Taluk level functionary.
The stipulated time for the issuance of Caste certificate is 21 working days. The overall
delayed disposal rate across all districts is 3.5%. While Bangalore and Raichur have high
instances of delayed disposals, Uttara Kannada and Chikkaballapura show a good
timely disposal pattern.
Map showing the percentage of delayed disposals across the districts in delivering the Caste
certificate
-
8/14/2019 Delayed Disposals Analysis in Sakala
8/37
8 | P a g e
BANGALORE
Bangalore North, South, East, Anekal and Yelahanka are the 5 taluks in Bangalore. A
comparative study on the delayed disposals specific to the Caste certificate in
Bangalore district revealed that while Bangalore North gets the highest number of
applications, its delayed disposal numbers are still lower than Bangalore South,
Bangalore East and Yelahanka which received fewer applications.
Bangalore East received around 24,242 applications of which 5340 were delayed. The
percentage of delayed disposals for Bangalore East was about 22%. Yelahanka received
around 36,042 applications of which about 5895 were delayed and the percentage of
delayed disposal was 16%. Anekal and Bangalore North have fewer instances ofdelayed disposals as compared to other Taluks.
Graph showing total number of applications for caste certificate and delayed disposals
in the taluks in Bangalore
0
20000
40000
60000
80000
100000
120000
Total number of applications
Delayed Disposals
-
8/14/2019 Delayed Disposals Analysis in Sakala
9/37
9 | P a g e
Table showing the total number of applications received, number of delayed disposals and the
percentage of delayed disposals in the offices in Bangalore East taluk.
In Bangalore East, the low performing offices are Deputy Tahsildar- Kasaba which has a delayed
disposal rate of 43.7% and Deputy Tahsildar Office- Bidarahalli having delayed disposal rate of
27.5%. Deputy Tahsildar Office- Krishnarapura received the highest number of applications, butstill had a comparatively better delayed disposal rate of 8.1%.
Taluk
BangaloreEast
Office Total number of
applications
Delayed
Disposals
Percentage of
Delayed
DisposalTaluk Office , Bangalore
East
3782 660 17.4%
Deputy Tahsildar Office-
Varthuru
5838 1392 23.8%
Deputy Tahsildar Office-
Bidarahalli
3828 1056 27.5%
Deputy Tahsildar Office-
Krishnarapura
6192 506 8.1%
Deputy TahsildarKasaba 3846 1683 43.7%
Deputy Tahsildar - White
Field
375 23 6.1%
Deputy Tahsildar
Panathuru
382 20 5.2%
Total 24,243 5340 22.0%
-
8/14/2019 Delayed Disposals Analysis in Sakala
10/37
10 | P a g e
Table showing the total number of applications received, number of delayed disposals and
percentage of delayed disposals in the offices in Yelahanka taluk
The low performing offices in Yelahanka in delivering the Caste certificate are Deputy Tahsildar-
Kasaba-10 with a delayed disposal rate of 44.7% and Deputy Tahsildar- City Circle with a
delayed disposal rate of 44.8%. Deputy Tahsildar OfficeYelahanka-Kasaba which received the
highest number of applications is one of the best performing offices with a delayed disposal
percentage of 10.2%.
Taluk
Yelahanka
Office Total
number of
applications
Delayed
Disposals
Percentage
of Delayed
Disposal
Taluk Office,
Yelahanka
5570 714 12.8%
Deputy TahsildarOffice-Indiranagar 1
1236 94 7.6%
Deputy Tahsildar
Office-Indiranagar 21091 88 8.0%
Deputy Tahsildar
Office-Yelahanka 1
1237 253 20.4%
Deputy Tahsildar
Office-Yelahanka 2
1210 396 32.7%
Deputy Tahsildar
Office-Yelahanka 3987 142 14.3%
Deputy TahsildarOffice-Hesaraghatta
3939 642 16.2%
Deputy Tahsildar
Office-Jala
3114 856 27.4%
Deputy Tahsildar
Office-Yelahanka-
Kasba
9940 1020 10.2%
Deputy Tahsildar -
Kasaba
5071 615 12.1%
Deputy Tahsildar
Kasaba-9365 33 9.0%
Deputy TahsildarKasaba-10
979 438 44.7%
Deputy Tahsildar -
Jalal 2
181 36 19.8%
Deputy Tahsildar -
City Circle
1266 568 44.8%
Total 36,186 5895 16.2%
-
8/14/2019 Delayed Disposals Analysis in Sakala
11/37
11 | P a g e
RAICHUR
Linsugur, Devadurga, Raichur, Manvi and Sindhnur are the five taluks in Raichur. A
comparative study of the delayed disposals specific to the Caste certificate in Raichur
district revealed that Lingsugur was the best performing taluk with the lowest delay
disposal rate of 1.6%. However, the poor performing taluks in Raichur are Devadurga and
Raichur.
Devadurga received about 35,543 applications for caste certificate of which it has delayed
4859 times with a delayed disposal percentage of 13.6%. Raichur taluk received around
33,633 applications of which it has delayed 3842 times with a delayed disposal percentage
of 11.4%.
Graph showing total number of applications for caste certificate and delayed disposals in
the taluks in Raichur
0
10000
20000
30000
40000
50000
60000
70000
Total number of applications
Delayed Disposals
-
8/14/2019 Delayed Disposals Analysis in Sakala
12/37
12 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Devadurga taluk
The low performing offices in Devadurga taluk are Taluk office, Devadurga with a delayed
disposal rate of 23.2% and Deputy Tahsildar Office- Gabbur with delayed disposal rate of
16.9%. The Deputy Tahsildar Office- Devadurga receivedthe highest number of
applications and remained the best performing office in Devadurga taluk.
Taluk
Devadurga
Office Total number of
applications
Delayed
Disposals
Percentage
of Delayed
Disposal
Taluk Office , Devadurga 3737 869 23.2%
Deputy Tahsildar Office-
Gabbur
6556 1113 16.9%
Deputy Tahsildar Office-
Arakera
8383 1076 12.8%
Deputy Tahsildar Office-
Devadurga
9902 988 9.9%
Deputy Tahsildar Office-
Jalahalli
6965 813 11.6%
Total 35543 4859 13.6%
-
8/14/2019 Delayed Disposals Analysis in Sakala
13/37
13 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Raichur taluk
The low performing offices in Raichur taluk are Deputy Tahsildar Office- Gillesugur with a
delayed disposal rate of 18.7% and Taluk office, Raichur with delayed disposal of 18.5%.
The Deputy Tahsildar Office- Raichur received the maximum applications for Caste
Certificate with the lowest delayed disposal rate of 6.6%.
Taluk
Raichur
Office Totalnumber of
applications
DelayedDisposals
Percentageof Delayed
Disposals
Taluk Office , Raichur 3060 568 18.5%
Deputy Tahsildar
Office-Devasugur
2775 370 13.3%
Deputy Tahsildar
Office-Yaragera
3365 498 14.7%
Deputy Tahsildar
Office-Gillesugur
2674 501 18.7%
Deputy Tahsildar
Office-Chandrabanda
2552 399 15.6%
Deputy Tahsildar
Office-Raichur
15730 1046 6.6%
Deputy Tahsildar
Office-Kalmala
3477 460 13.2%
Total 33633 3842 11.4%
-
8/14/2019 Delayed Disposals Analysis in Sakala
14/37
14 | P a g e
UTTARA KANNADA
Uttara Kannada is one of the best performing districts in terms of the timely delivery of
the Caste certificate. Ankola, Bhatkal, Haliyal, Honavar, Karwar, Siddpur, Sirsi, Supa and
Yellapur are the taluks in Uttara Kananda.
As evident from the graph below, Honavar is the best performing taluk. Of the 8673
applications for Caste certificates that it has received so far, it has delayed on only 2
occasions. Another taluk with an impressive record is Ankola. There have been only 4
delays in the 7389 applications for the Caste Certificate.
Graph showing total percentage of applications for caste certificate and delayed disposals in the taluks
in Uttara Kannada
99%
99%
100%
100%
100%
Delayed Disposals
Total no of Applications
-
8/14/2019 Delayed Disposals Analysis in Sakala
15/37
15 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Honavar taluk
Both the offices delivering Caste certificate in Honavar district have done remarkably well.
The Deputy Tahsildar Office- Mavinakurbva has a delayed percentage of 0.02% and the
Deputy Tahsildar Office- Honavar has a delayed disposal percentage of just 0.01%.
Taluk
Honavar
Office Total
number of
applications
Delayed
Disposals
Percentage
of Delayed
Disposals
Deputy
Tahsildar
Office-
Mavinakurva
3488 1 0.02%
DeputyTahsildar
Office-
Honnavar
5185 1 0.01%
Total 8673 2 0.02%
-
8/14/2019 Delayed Disposals Analysis in Sakala
16/37
16 | P a g e
Taluk
Ankola
Office Total
number of
applications
Delayed
Disposals
Percentage
of Delayed
Disposals
Taluk Office ,
Ankola
792 1 0.12%
DeputyTahsildar
Office-Belekeri
2275 1 0.04%
Deputy
Tahsildar
Office-Ankola
2206 1 0.04%
Deputy
Tahsildar
Office-Basgod
2116 1 0.04%
Total 7389 4 0.05%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Ankola taluk
All the four offices issuing Caste certificate in Ankola have excellent timely delivery rates.
The Deputy Tahsildar Office- Belekeri, Deputy Tahsildar Office- Ankolaand Deputy
Tahsildar Office- Basgod have a delayed disposal rate of just 0.04%.
-
8/14/2019 Delayed Disposals Analysis in Sakala
17/37
17 | P a g e
INCOME CERTIFICATE
The Income Certificate is required for claiming scholarship and also for admission in
educational institutions and hostels. The certificate can be obtained by applying toTahsildar / Deputy tahsildar offices under Revenue Administration Department.
In the issuance of Income certificate, the overall delayed disposal across all districts is
4.4%. Bangalore is one district that shows an extremely high rate of delayed disposals.
Bidar is next on the delayed disposal rates. On the contrary, Uttara Kannada, Haveri and
Chikkaballapura are the best performing districts.
Map showing the percentage of delayed disposals across the districts in delivering the Income
certificate
-
8/14/2019 Delayed Disposals Analysis in Sakala
18/37
18 | P a g e
BANGALORE
A comparative study of the delayed disposals specific to the Income certificate across 5
taluks in Bangalore district revealed that Bangalore North received maximum number
of applications with a delayed disposal rate of 7.7%. Anekal hadreceived the least
number of applications so far; about 15,000 and it had a delayed disposal rate of about
3 %.
Bangalore East has with the highest number of delayed disposals. Ithas received about
45, 959applications of which 21,207 were delivered after the stipulated time.
Bangalore East had an extremely highpercentage delayed disposal of 46.1%. Bangalore
South received about 97,204 applications of which about 21,230 were delayed and the
percentage of delayed disposal rate stood at21.8%.
Graph showing total percentage of applications for Income certificate and delayed disposals in the taluks
in Bangalore
0
50000
100000
150000
200000
Total number of Applications
Delayed Disposals
-
8/14/2019 Delayed Disposals Analysis in Sakala
19/37
19 | P a g e
Taluk
Bangalore
East
Office Total number of
applications
Delayed Disposals Percentage
of Delayed
Disposals
Taluk Office , Bangalore East 2580 373 14.4%
Deputy Tahsildar Office-Varthuru16004
8474 52.9%
Deputy Tahsildar Office-Bidarahalli
7418
4182 56.3%
Deputy Tahsildar Office-Krishnarapura
8138
3216 39.5%
Deputy TahsildarKasaba 11572 4958 42.8%
Deputy Tahsildar - White Field 44 2 4.5%
Deputy TahsildarPanathuru 203 2 0.98%
Total 45959 21207 46.1%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Bangalore East taluk
The low performing offices in delivering Income certificate in Bangalore East taluk are
Deputy Tahsildar Office- Bidarahalli with a delayed disposal percentage of 56.3% and
Deputy Tahsildar Office- Varthuru with delayed disposal rate of 52.9%. The DeputyTahsildar Panathurureceived only 203 applications for Income Certificate in Bangalore
East and had a delayed disposal rate of 0.98%.
-
8/14/2019 Delayed Disposals Analysis in Sakala
20/37
20 | P a g e
Taluk
Bangalore
South
Office Total number of
applications
Delayed Disposals Percentage of
Delayed DisposalsDeputy Tahsildar Office-Beguru 19387 7213 37.2%
Deputy Tahsildar Office-Kengeri 12083 3266 27.0%
Deputy Tahsildar Office-
Thavarekere
7973 593 7.43%
Deputy Tahsildar Office-
Utharahalli
22277 6755 30.3%
Deputy Tahsildar Office-Kasaba 35031 3400 9.70%
Deputy Tahsildar - City Circle 453 3 0.66%
Total 97,204 21,230 21.8%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Bangalore south taluk
The low performing offices in Bangalore South taluk are Deputy Tahsildar Office- Beguru
with a delayed disposal percentage of 37.2% and Deputy Tahsildar Office- Uttharahalli
with delayed disposal of 30.3%. The office with the highest number of applications for
Income certificate is Deputy Tahsildar Office- Kasaba which has received 35,031
applications and has a delayed disposal rate of 9.7%.
-
8/14/2019 Delayed Disposals Analysis in Sakala
21/37
21 | P a g e
BIDAR
Of the five districts in Bidar district, Bidar taluk received the most number of
applications for income certificate and it has a delayed disposal percentage of 13.9%.
Homnabad is the best performing taluk in Bidar district in terms of timely deliverance
of the Income certificate. Homnabad has just 1.8% delayed disposals.
Bidar is the taluk with highest number of delayed disposals. Bidar received about
37,799 applications of which 5264 were delivered after the stipulated time. Bhalki
received about 12,435 applications of which about 1346 were delayed and the
percentage of delayed disposal was 10.8%.
Graph showing total percentage of applications for Income certificate and delayed disposals in the taluks
in Bidar
0
5000
10000
15000
20000
25000
30000
35000
40000
Total Number of applications
Delayed Disposals
-
8/14/2019 Delayed Disposals Analysis in Sakala
22/37
22 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Bidar taluk
The low performing offices in delivering Income certificate in Bidartaluk are Deputy
Tahsildar Office- Bidar North with a delayed disposal percentage of 27.06%. The office
with maximum applications is Deputy Tahsildar Office- Bidar South and it has a delayed
disposal percentage of 9.59%
Taluk
Bidar
Office Total number of
applications
Delayed
Disposal
Percentage of
Delayed
Disposal
Taluk Office, Bidar 139 0 0
Deputy Tahsildar Office-
Kamthana
2214 115 5.19%
Deputy Tahsildar Office-Bagdal 1816 119 6.55%
Deputy Tahsildar Office-Janwad 1297 72 5.55%
Deputy Tahsildar Office-Manhalli 1519 91 5.99%
Deputy Tahsildar Office-Bidar
North
10933 2959 27.06%
Deputy Tahsildar Office-Bidar
South
19881 1908 9.59%
Total 37799 5264 13.92%
-
8/14/2019 Delayed Disposals Analysis in Sakala
23/37
23 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Bhalki taluk
The low performing offices in delivering Income certificate in Bhalki district are Deputy
Tahsildar Office- Bhalki with a delayed disposal percentage of 13.09% and Deputy
Tahsildar Office- Khataka Chincholli with delayed disposal of 11.40%. The office with the
least number of applications is the Taluk office in Bhalki and it has a delayed delivery
percentage of 1.33%.
Taluk
Bhalki
Office Total number of
applications
Delayed
Disposals
Percentage of
Delayed Disposals
Taluk Office , Bhalki 224 3 1.33%
Deputy Tahsildar Office-
Halbarga
1663 166 9.98%
Deputy Tahsildar Office-
Bhalki
5436 712 13.09%
Deputy Tahsildar Office-
Khataka Chincholli
1464 167 11.40%
Deputy Tahsildar Office-Lakhangaon
1328 128 9.63%
Deputy Tahsildar Office-
Nittur B
807 49 6.07%
Deputy Tahsildar Office-
Saigaon
1513 121 7.99%
Total 12435 1346 10.82%
-
8/14/2019 Delayed Disposals Analysis in Sakala
24/37
24 | P a g e
CHIKKABALLAPURA
Chikkaballapura is one of the best performing districts in terms of the timely deliverance
of the Income certificate.
As we can see from the graph, Chintamani and Bagepalli are the two best performing
taluks in Chikkaballapura. Chintamani has received 17,984 applications for income
certificate and it has delayed only in 3 instances. Bagepalli received 8676 applications
and it has delayed in 2 instances.
Graph showing total percentage of applications for income certificate and delayed disposals in the taluks
in Chikkaballapura
100%
100%
100%
Delayed Disposals
Total number of applications
-
8/14/2019 Delayed Disposals Analysis in Sakala
25/37
25 | P a g e
Taluk
Chintamani
Office Total number
of applications
Delayed
Disposals
Percentage of
Delayed Disposals
Taluk Office , Chintamani 3678 1 0.02%
Deputy Tahsildar Office-Kasaba 2934 1 0.03%
Deputy Tahsildar Office-Kaiwara 2022 0 0
Deputy Tahsildar Office-Ambajidurga 1837 0 0
Deputy Tahsildar Office-Chilakalanerpu 1855 0 0
Deputy Tahsildar Office-Munganahalli 2206 0 0
Deputy Tahsildar Office-Muragamalla 3452 1 0.02%
Total 17984 3 0.01%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Chintamani taluk
All the offices in Chintamani taluk have done extremely well in terms of the timely
delivery of Income certificate. The office with the highest number applications is the Taluk
office at Chintamani and of the 3678 applications, they have delivered the service late
only once. So far, the whole of Chintaman taluk has faltered only on three occasions in
the timely deliverance of the Income certificate.
-
8/14/2019 Delayed Disposals Analysis in Sakala
26/37
26 | P a g e
Taluk
Bagepalli
Offices Total number of
applications
Delayed
Disposals
Percentage of
Delayed
Disposals
Taluk Office , Bagepalli 43 0 0
Deputy Tahsildar Office-Gulur 1770 0 0
Deputy Tahsildar Office-Cheluru 1530 1 0.06%
Deputy Tahsildar Office-Kasaba 2805 0 0
Deputy Tahsildar Office-
Mittemari
1132 1 0.08%
Deputy Tahsildar Office-Pathapalya
1396 0 0
Total 8676 2 0.02%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Bagepalli taluk
While the number of applications for the Income certificate in Bagepalli is few, the timely
deliverance has been very good. Of the 8676 applications received through the whole
taluk, there have been only 2 instances when the service was delivered to the citizen after
the stipulated time.
-
8/14/2019 Delayed Disposals Analysis in Sakala
27/37
27 | P a g e
RESIDENCE CERTIFICATE
The Residence Certificate is issued in order to prove that the person bearing the
certificate is a resident of the State/UT by which the Certificate is being issued. The
Residence certificate can be made in only one State/ UT, obtaining Residence certificate
from more than one State/ UT is an offence.
The overall delayed disposal rate across all districts is 14.6% in issuing the Residence
certificate. Tumkur and Ramanagara are districts that show the highest instances of
delayed disposals and Udupi, Chitradurga and Dakshin Kannada show highly positive
disposal patterns.
Map showing the percentage of delayed disposals across the districts in delivering the Residence
certificate
-
8/14/2019 Delayed Disposals Analysis in Sakala
28/37
28 | P a g e
RAMANAGARA
A comparative study of the delayed disposals specific to the Residence certificate
across the four taluks in Ramanagara revealed that Magadi got the most number of
applications and it has a delayed disposal percentage of 38.7%. Magadi received about
8475 applications of which 3282 were delivered after the stipulated time.
Ramanagara received the least number of applications, about 1300 and it had a
delayed percentage of about 23.9%.
Graph showing total percentage of applications for Residence certificate and delayed disposals in the
taluks in Ramanagara
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
Total number of applications
Delayed Disposals
-
8/14/2019 Delayed Disposals Analysis in Sakala
29/37
29 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Magadi taluk
In Magadi, the worst performing offices are Deputy Tahsildar Office- Soluru which received
1274 applications with a delayed disposal rate of 48.9% and Deputy Tahsildar Office-
Kunduru which received 1892 applications with delay rate of 44.5%.
Taluk
Magadi
Office Total number
of
applications
Delayed
Disposals
Percentage of
Delayed
Disposals
Deputy Tahsildar Office-Madabale 1603 437 27.2%
Deputy Tahsildar Office-Soluru 1274 623 48.9%
Deputy Tahsildar Office-Tippasandra 1697 714 42.0%
Deputy Tahsildar Office-Kasaba 2009 666 33.1%
Deputy Tahsildar Office-Kunduru 1892 842 44.5%
Total 8475 3282 44.5%
-
8/14/2019 Delayed Disposals Analysis in Sakala
30/37
30 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Ramanagara taluk
In Ramanagara taluk, the offices which had the most number of delayed disposals were
Deputy Tahsildar Office- Kutagal which has a delayed disposal rate of 42% and Deputy
Tahsildar Office- Kasaba with a delay disposal rate of 41.3%.
Taluk
Ramanagara
Office Total number of
applications
Delayed
Disposals
Percentage of
Delayed
Disposals
Taluk Office , Ramanagara 86 22 25.5%
Deputy Tahsildar Office-
Kasaba
203 84 41.3%
Deputy Tahsildar Office-Bidadi 371 45 12.1%
Deputy Tahsildar Office-
Kutagal
207 87 42.0%
Deputy Tahsildar Office-
Kylancha
246 40 16.2%
Deputy Tahsildar Office-
KASABA
181 32 17.6%
Total 1294 310 23.9%
-
8/14/2019 Delayed Disposals Analysis in Sakala
31/37
31 | P a g e
TUMKUR
A comparative study of the delayed disposals specific to the Residence certificate
across the taluks in Tumkur showed that Tumkur taluk received the most number of
applications and it has a delayed disposal rate of 38.7%. Tiptur received 4306
applications and had a delayed disposal rate of 1.41% which is the lowest across all
taluks in Tumkur district.
Chiknayakanhalli has the highest percentage of delayed disposals of 43.2% in Tumkur
district in delivering the Residence certificate. Pavagada received the lowest number of
applications in Tumkur district, yet had a high delayed disposal rate of 40%.
Graph showing total percentage of applications for Residence certificate and delayed disposals in the
taluks in Tumkur
0
2000
4000
6000
8000
10000
12000
Total number of applications
Delayed Disposals
-
8/14/2019 Delayed Disposals Analysis in Sakala
32/37
32 | P a g e
Taluk
Chiknayakanhalli
Ofice Total
number of
applications
Delayed
Disposals
Percentage of
Delayed
Disposals
Deputy Tahsildar Office-Kandikere 284 110 38.7%
Deputy Tahsildar Office-Shettikere 235 65 27.6%
Deputy Tahsildar Office-Kasaba 343 185 53.9%
Deputy Tahsildar Office-
Handanakere
331 158 47.7%
Deputy Tahsildar Office-Huliyar 596 255 42.7%
Total 1789 773 43.2%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Chiknayakanhalli taluk
The offices which have a high delayed disposal percentage in the Chiknayakanhalli are
Deputy Tahsildar Office- Kasaba and Deputy Tahsildar Office- Handanakere. Deputy
Tahsildar Office- Kasaba has a delayed disposal rate of 53.9% and Deputy Tahsildar Office-
Handanakere has a delayed disposal rate of 47.7%.
-
8/14/2019 Delayed Disposals Analysis in Sakala
33/37
33 | P a g e
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Pavagada taluk
The offices with the most delayed disposals with respect to the Residence certificate in
Pavagada taluk are Deputy Tahsildar Office- Y N Hosakote and Deputy Tahsildar Office-
Nidagal. The Deputy Tahsildar Office- Nidagal has a delayed disposal percentage of 53.2%
and the Deputy Tahsildar Office- Y N Hosakote has a delay percentage of 42.8%. What is
also interesting to note is that Taluk Office, Pavagada has received only one application
for Residence certificate till date.
Taluk
Pavagada
Office Total number of
applications
Delayed
Disposals
Percentage of
DelayedDisposals
Taluk Office , Pavagada 1 0 0
Deputy Tahsildar Office-Y N
Hosakote
415 178 42.8%
Deputy Tahsildar Office-Nidagal 353 188 53.2%
Deputy Tahsildar Office-
Nagalamadike
139 52 37.4%
Deputy Tahsildar Office-Kasaba 407 109 26.7%
Total 1315 527 40.0%
-
8/14/2019 Delayed Disposals Analysis in Sakala
34/37
34 | P a g e
DAKSHIN KANNADA
Dakshin Kannda is one of the best performing districts in terms of timely delivery of
the Residence certificate service. A comparative study of the delayed disposals specific
to the Residence certificate across the taluks in Dakshin Kannada showed that Bantval
district received the most number of applications and it has delayed 32 times.Sulya
district received 1767 applications and had a delayed disposal percentage of 3.7%, the
highest in the district.
Bantval and Beltangadi are the two best performing taluks in Dakshin Kannada and
they have a delayed disposal percentage of 0.51% and 0.47% respectively.
Graph showing total percentage of applications for Residence certificate and delayed disposals in the
taluks in Dakshin Kannada
94%
95%
96%
97%
98%
99%
100%
Delayed Disposals
Total number of applications
-
8/14/2019 Delayed Disposals Analysis in Sakala
35/37
35 | P a g e
Taluk
Bantval
Office Total number of
applications
Delayed
Disposals
Percentage
of Delayed
Disposals
Deputy Tahsildar Office-Bantwal 1226 7 0.57%
Deputy Tahsildar Office-Panemangalore
2310 11 0.47%
Deputy Tahsildar Office-Vittla 2648 14 0.52%
Total 6184 32 0.51%
Table showing the total number of applications received, number of delayed disposals and
the percentage of delayed disposals in the offices in Bantval taluk
All the three offices in Bantval district show a very good timely delivery pattern. The
Deputy Tahsildar Office- Vittla received the highest number of applications, the figure
standing at 2648 and there has been delay in just 14 instances.
-
8/14/2019 Delayed Disposals Analysis in Sakala
36/37
36 | P a g e
Taluk
Beltangadi
Office Total number of
applications
Delayed
Disposals
Percentage
of Delayed
Disposals
Taluk Office , Beltangadi 1 0 0
Deputy Tahsildar Office-Kokkada 411 0 0
Deputy Tahsildar Office-Venoor 342 1 0.29%
Deputy Tahsildar Office-
Belthangady
1354 9 0.66%
Total 2108 10 0.47%
Table showing the total number of applications received, number of delayed disposals andthe percentage of delayed disposals in the offices in Beltangadi taluk
The Deputy Tahsildar Office- Belthangady received the highest number of applications and
has a delayed disposal percentage of 0.66%. The Deputy Tahsildar Office- Kokkada had
received 411 applications and all of them were delivered in time.
-
8/14/2019 Delayed Disposals Analysis in Sakala
37/37
REJECTION ANALYSIS
Of the 22 million applications received under Sakala, 1.28 million applications have been rejected. Of the
12.8 lakhrejections, 6.1 lakh rejections have occurred corresponding to the Caste, Income and Residence
certificates.
Tumkur has the highest number of rejections for applications in the Caste, Income and Residence
certificates in the state. In Tumkur, while 26,572 applications for the Caste certificate have been
rejected, 12,047 applications for Income certificate and 5192 applications for Residence certificate have
been rejected.
Bangalore hasa total of 42,280 rejections for applications towards Caste, Income and Residence
certificates. Belgaum and Hassan also show high number of rejections of applications. Udupi has the
least number of rejections, a total of 2552 rejections for applications towards Caste, Income and
Residence certificates.
Graph showing the sum of rejections for Caste, Income and Residence certificates across the districts in
Karnataka
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
Belgaum
Bagalkot
Bijapur
Bidar
Raichur
Koppal
Gadag
Dharwad
UttaraKannada
Haveri
Bellary
Chitradurga
Davanagere
Shimoga
Udupi
Chikmagalur
Tumkur
Bangalore
Mandya
Hassan
DakshinaKannada
Kodagu
Mysore
Chamarajanagar
Gulbarga
Yadgir
Kolar
Chikkaballapura
BangaloreRural
Ramanagara
Total number of rejections in Caste, Income
and Residence certificates in all the districts