definitions of quality
TRANSCRIPT
DEFINITIONS OF QUALITY
SOURCES: Tanmay Vora, Quality as Excellence, Quality? Excellence? What?
2016 Siemens Product Lifecycle Management Software
Inc.
QUALITY AS EXCELLENCEDefining QUALITY as the characteristic in a product
or service is an ELUSIVE yet appropriate definition in some cases.
Quality is generally extrinsic. Excellence is always intrinsic.
So, how are they related?
QUALITY AS EXCELLENCE
Quality is a route to ExcellenceGetting people to exercise their
choice of delivering excellence is #1 leadership challenge.
Excellence is a Moving Target
QUALITY AS EXCELLENCE
Pursuing excellence is a worthy goal.
QUALITY AS CONFORMANCE TO SPECIFICATION
“Conformance to Requirements” “Conformance to Specification”
QUALITY AS CONFORMANCE TO SPECIFICATION
Manufacturing Quality is Conformance to Specifications.
QUALITY AS CONFORMANCE TO SPECIFICATION
Assuring manufacturing quality entails three principal functions:
Quality Design and Engineering Quality Control
Quality Management
QUALITY AS FITNESS FOR USE
FITNESS CONCEPTIt requires that the design of the product be
appropriate for the conditions and purpose of the user.
Fitness for intended use is more accurate way to
measure quality.
QUALITY AS VALUE FOR PRICE
ARMAND FEIGENBAUMOur desire for conformance to a requirement is price sensitive.
This definition is user specific.
QUALITY-RELATED PRODUCT
CHARACTERISTICS
QUALITY-RELATED PRODUCT CHARACTERISTICS
DURABILITYSERVICEABILITY
QUALITY-RELATED SERVICE
CHARACTERISTICS
QUALITY-RELATED SERVICE CHARACTERISTICS
RELIABILITYTANGIBLE
RESPONSIVENESS ASSURANCE
EMPATHY