defining the real time enterprise, 2012
DESCRIPTION
This presentation covers the top ten lessons learned from research into successful real-time manufacturing enterprises. The study included interviews with 25 aerospace and defense manufacturers, focusing on their demand management and lean manufacturing strategies. Your Customers’ Expectations Are Running At Warp Speed And Will Only Accelerate In 2012 Make The Leap From Passive To Passionate Customer Experiences – Now Complacency, Not Other Companies, Is Your Greatest Competitor Own The Moment And The Market Will Follow So Many Metrics and So Little Time – Measure and ACT Only On What Matters Seek Out Opportunities To Overwhelm Customers With Responsiveness Harness Your Company’s Intelligence Immediately and Use It Aggressively Grow Champions Daily Make A Decision, Save A Customer TRUST is the Most Powerful Accelerator and Largest Amplifier You OwnTRANSCRIPT
Defining the Real-Time Enterprise
Louis Columbus Cincom Systems
Real-Time Enterprises
Have A Passion For Delivering Exceptional Customer
Experiences
Make Every Minute in Manufacturing Count
Translating long project schedules into achievable short- and long-range goals
Using analytics to measure collaboration with customer design, engineering, operations and program managers
Obsessed with transforming trust into an accelerator
Stay up to speed on what’s driving customer decisions, priorities and expectations
Realize their customers’ perception of time & urgency is often different than their own
Obsessed with Quality
Energized with the vision of seeing their products last decades longer than anyone predicted
Launch Sequence For Real-Time Enterprises
Launch Sequence For Real-Time Enterprises
Your Customers’ Expectations Are Running At Warp Speed And Will Only Accelerate In 2012
Make The Leap From Passive To Passionate Customer Experiences – Now
Complacency, Not Other Companies, Is Your Greatest Competitor
Own The Moment And The Market Will Follow
So Many Metrics and So Little Time – Measure and ACT Only On What Matters
Seek Out Opportunities To Overwhelm Customers With Responsiveness
Harness Your Company’s Intelligence Immediately and Use It Aggressively
Grow Champions Daily
Make A Decision, Save A Customer
TRUST is the Most Powerful Accelerator and Largest Amplifier You Own
Thank You