decision of 3607th council & council (assessments) … · north sydney council operational plan...

DECISION OF 3607th

HELD ON 13 AUGUST 2012

COUNCIL & COUNCIL (ASSESSMENTS) MEETING

469. G02: 4th Quarter Review of the Operational Plan 2011/12 Report of Penny Holloway, General Manager, 18 July 2012 The 4th Quarter Review reports on the progress towards the achievement of Council’s Operational Plan 2011/12 as at 30 June 2012. An overview is provided of Council’s progress towards performance indicators and progress of current projects by Division as contained in the Operational Plan. Recommending: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly. RESOLVED: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly.

The Motion was moved by Councillor Carland and seconded by Councillor Reymond.

Voting was as follows: Unanimous

Councillor Yes No Councillor Yes No

McCaffery Y Zimmerman Absent Gibson Out Baker Absent Christie Y Robjohns Y Reymond Y Carland Y Marchandeau Y Burke Y Raymond Y Pearson Y Barbour Y

ADOPTED

ITEM G02 REPORTS 13/08/12

N O R T H S Y D N E Y C O U N C I L R E P O R T S

Report of the General Manager Attachment:

1. Operational Plan 2011/12 4th Quarter Review 1 April-30 June 2012 2. EPS Capital Works Report 1 April-30 June 2012

SUBJECT: 4th Quarter Review of the Operational Plan 2011/12 AUTHOR: Penny Holloway, General Manager, 18 July 2012 EXECUTIVE SUMMARY: The 4th Quarter Review reports on the progress towards the achievement of Council’s Operational Plan 2011/12 as at 30 June 2012. An overview is provided of Council’s progress towards performance indicators and progress of current projects by Division as contained in the Operational Plan. RECOMMENDATION: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly. Signed:

Report of Penny Holloway, General Manager - 18 July 2012 Re: 4th Quarter Review of the Operational Plan 2011/12

(2) LINK TO DELIVERY PROGRAM The relationship with the Delivery Program is as follows: Direction: 5. Our Civic Leadership

Goal: 5.1 Lead North Sydney into a sustainable future BACKGROUND The progress of the Operational Plan is monitored and reported to Council within two months after the end of each quarter. This ensures that the community is updated on the achievement of the projects and services outlined in the Operational Plan. Council at its meeting on 27 February resolved to defer project 4.2.3.2.2 Extend library self check facilities at Stanton Library due to commence in the third quarter 2011/12 to 2013/14. Council at its meeting on 28 May 2012 resolved to defer the following projects due for completion in 2011/12: 2.1.1.2.2 Development application for the redevelopment of the Parraween Street Car

Park, Cremorne 3.1.1.2.1 North Sydney Public Domain Strategy 5.3.1.1.2 Corporate standards/visual communications style guide 5.3.1.1.3 Digital photo repository. Also on 28 May 2012, Council resolved to amend the Operational Plan, Delivery Program and Resourcing Strategy “to ensure that adequate resources are allocated to enable the Waverton Peninsula Steering Committee to achieve any agreed directions and goals” (project 2.2.4.1.7). The Delivery Program 2010/11-2013/14 and Resourcing Strategy were amended accordingly. SUSTAINABILITY STATEMENT The following table provides a summary of the key sustainability implications: QBL Pillar Implications Environment An assessment using environmental indicators applies to

individual projects and services and therefore an overall assessment is not required.

Social An assessment using social indicators applies to individual projects and services and therefore an overall assessment is not required.

Economic An assessment using economic indicators applies to individual projects and services and therefore an overall assessment is not required.

The activities outlined in the Operational Plan are funded in accordance with Council’s budget.

The detailed financial report on the quarterly progress with Council’s adopted budget will be presented to Council separately

Report of Penny Holloway, General Manager - 18 July 2012 Re: 4th Quarter Review of the Operational Plan 2011/12

(3)

as part of the 2011/12 Audited Financial Statements. Governance Council meets the legislative requirements with respect to

community consultation when preparing the Operational Plan each year.

Community consultation is not specifically required for this report, however, ongoing community consultation is undertaken in order to meet the aims and objectives of the various individual activities.

The quarterly review has been prepared following input and assistance from all Divisions of the organisation.

This quarterly review has been prepared to ensure that the community is updated on the achievement of the projects and services outlined in the Operational Plan. The quarterly review is included in the Council meeting business paper and published separately on Council’s website for public information.

DETAIL The 4th quarter review of the Operational Plan for 2011/12 shows that we have progressed well on our major objectives. Attachment 1 details quarterly performance against 415 activities (projects and services). 95% (390) progressed in accordance with agreed timeframes (either completed or within 10% of target). Six percent (20) are behind schedule. Council previously resolved to defer five projects to 2012/13. Remedial action for those projects and services that were not on track for the period ending 30 June 2012 is outlined in Attachment 1. It is recommended that the following projects due but not completed in 2011/12 be carried over in 2012/13: 5.4.3.1.1 Service Level Agreements 4.1.4.1.2 St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 Cremorne Point Reserve It is also recommended that the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. This project is not financially viable in printed form. A near me functionality on the new website will highlight important information for new residents. Furthermore it is recommended that Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly to reflect the amendments to the above identified projects. Attachment 2 highlights progress of capital works programs/projects within the Engineering and Property Services Division.

OPERATIONAL PLAN

2011/12

4th Quarter Review 1 April-30 June 2012

ATTACHMENT TO G02 - 13/08/12 Page 4

North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012

1

Guide to Reading this Report The following information explains how to read and understand this report. Row and Column Information

Term Definition

Project A specific initiative that Council proposes to implement to achieve an

objective. Projects have a short term focus, generally within a set budget and having a finite duration defined by planned start and finish dates.

Service The activities Council carries out on an ongoing basis. How the outputs (the actual deliverables of services) will be achieved.

Start Date Start date of project.

Target Date Proposed finish date of project.

Performance The percentage of item completed. This figure is cumulative for this and

previous quarter(s) of the financial year.

“This project is complete”

The project was completed in a previous period.



2

Term Definition

Traffic Light:

Green Traffic Light

Project: Performance status (timeframe/scope) for quarter is on track in terms of deliverables, scope, and timeframe. Normally indicates completion of 90%+ of the scheduled requirements for quarter. Service: Targets for the KPIs have been met (90%+) or exceeded.

Amber Traffic Light Project: Performance status for this quarter delayed but can get back on track in the next reporting period. Remedial action needs to be taken. Normally indicates completion of 75%-89% of the scheduled requirements for quarter. Service: Targets for the KPIs were 75%-89% met.

Red Traffic Light Project: Performance status for this quarter: project is in danger of not finishing on time or may not be delivered. This should be addressed by responsible Director’s commentary. Performance is normally rated as less than 75% of the scheduled requirements for quarter. Service: Targets for the KPIs were not met (<75%).

“This project is not yet scheduled to commence”

Item was not scheduled to commence this period.

KPI Details of each Key Performance Indicator (performance measure) for services.

Trend Work undertaken for which there is no pre-set target

“n/a” Indicator measured once a year or not measured this quarter.

Overall Performance Overall performance of activities (projects and services) for year to date. It is measured at Division and Department level.



3

Acronyms CLS Community and Library Services CS Corporate Services Eco Economic Env Environmental EPS Engineering and Property Services FIM Finance and Information Management GM General Manager’s Office Gov Governance OSES Open Space and Environmental Services PDS Planning and Development Services Soc Social



4

Performance Summary



5



6

The 4th Quarter Review details progress against 415 activities (projects and services). 95% (390) progressed in accordance with agreed timeframes (either completed or within 10% of target). Six percent (20) are behind schedule. Council previously resolved to defer give projects to 2012/13. At the end of the 4th quarter 94% of projects are complete or on track. Thirteen projects (4%) were delayed but can get back on track in the next reporting period. For seven projects (2%), performance was rated as less than 75% of the scheduled requirements for quarter. During the 4th quarter 99% of services (105) were either achieved or on track (ie targets for the KPIs have been met (90%+) or exceeded) during the quarter. One percent (1) was 75-89% met. An explanation of those items requiring remedial action or at risk of not finishing on time or not being delivered is outlined in the exception report provided on page 7. Performance for all Divisions was on track during the reporting period. Progress against the quadruple bottom line was on track during the period.



7

The following exception report provides details of projects and services that were not on track/target for this quarter, the reason why and what action Council will take in regard to these items. Traffic Light

Project/Service QBL Element

Comment/Reason/Remedial Action

Function

Amber 5.4.3.1.1 Service Level Agreements

Gov Project deferred until 2012/13 to be incorporated into review of Community Strategic Plan.

General Manager’s Office

Red 5.3.1.4.1

New Residents Kit

Gov It is recommended that this project not proceed. This project is not financially viable in printed form. A near me functionality on the new website will highlight important information for new residents.

Communications

Amber 4.1.1.1.1

Community projects and cultural activities

Gov Presentation postponed until September 2012. Auditions and workshops commenced.

Community Development

Amber 4.1.4.1.2

St Thomas Rest Park Conservation Plan of Management

Soc Brief developed. Plan unfunded at this stage.

Library Services

Amber 5.1.2.1.1

Organisational Sustainability (QBL) program

Gov Implementation of Sustainability Assessment Toolkit ongoing. Evaluation is currently underway.

Corporate Planning and Governance

Amber 5.2.1.1.1

Community Engagement Protocool and Toolkit

Gov Public meeting guidelines are currently being prepared. Resources redirected to other projects including annual review of IPR suite of plans.


Red 5.4.2.2.1

Governance Health Check

Gov Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department. Governance Health Check will commence in 2012/13.


Red 5.4.2.2.2

Promoting Better Practice self-assessment

Gov Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department. Promoting Better Practice self-assessment will commence in 2012/13.


Red 5.4.2.2.3

Corporate Governance Strategy

Gov Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department. Corporate Governance Strategy will commence in 2012/13.


Red 5.4.2.2.4

Legislative compliance register and protocol

Gov Project commenced but postponed due to the restructure of the Corporate Planning and Governance Department.




8

Traffic Light



Function

Future of project to be determined following the restructure of the Corporate Planning and Governance Department.

Amber PA86

Complaints Reporting Gov Lack of recording of action taken to resolve complaint by staff. Training of staff in complaints handling will continue to improve timeliness and effectiveness of Council’s handling and closing of complaints.


Red 5.4.3.1.3

Mystery Shopper Audits

Gov Provider unable to continue. The National Customer Service Network is in discussion with two prospective suppliers.

Customer Services

Amber 5.4.3.2.1

Online community and sporting facilities booking system

Gov System will not be available for review until the new financial year. Alternate software provider is also being considered.

Customer Services

Amber 5.4.3.2.4

Web forms

Gov Awaiting required input from supplier.

Customer Services

Red 1.1.1.5.3

Bushland Neighbours Information Kit

Env Revised project plan in the 2012/13 financial year. It is recommended that this project be deferred to be completed in new financial year.

Environmental Services

Amber 1.4.1.1.13

Cremorne Point Reserve

Soc It was reported to Council that the project would not commence until 2012/13. Due to protracted public consultation processes this project has had significant time delays. The tender process has been completed and the appointment of a preferred tenderer will be submitted in a report at the next Council Meeting.

Parks and Reserves

Amber 1.4.1.2.1

Lavender Bay Parklands Improvement Program (Foreshore Lighting)

Soc This project has commenced however will not be completed by the end of the financial year 2011/12. Unexpected time delays. Works are expected to be finished by the end of July. Up to date the contractor has finalised construction of footings for proposed light poles and is currently working on installation of cabling which includes trenching in the area other than timber boardwalk.

Parks and Reserves

Traffic Light



Function

Amber 2.3.1.1.1 Development Soc Review ongoing. Development Development



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Traffic Light



Function

assessment processes review recommendations

Assessment Audit to commence in August 2012.

Services

Amber 3.1.1.4.2

Decision making in reference to the CBD

Eco This project will commence November 2012.

Strategic Planning

Amber 3.1.2.1.1

Existing planning controls for CBD and commercial centres

Eco This project will commence November 2012.

Strategic Planning



10

Performance Detail: Operational Reports



11

Code Generic Name Performance Name Target Date

Start Date

1 General Manager's Office Division 91%

1.1 General Manager's Office Dept/Function 98%

Performance Project/Service Target Date Start Date

NSROC (Northern Sydney Region of Councils) Sub Regional Planning Strategy

2.2.2.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Tourism within the LGA 3.2.2.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Internal Working Group to oversee the implementation of Council’s Integrated Planning and Reporting Framework

5.1.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Partnerships 5.1.3.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Regional government partnerships through the Northern Sydney Regional Organisation of Councils (NSROC)

5.1.3.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Local government in NSW 5.1.4.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Allocation of funding (cost shifting) 5.1.4.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Internal Audit Plan implementation 5.4.2.2.11 Project 100% 30-Jun-14 01-Jul-11



12

Mapping

Governance Gov QBL

Local Government Managers Australia Best Practice Toolkits

5.4.2.2.13 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Service level agreements (Gov) 5.4.3.3.1 Project 80% 30-Jun-12 01-Jul-11

Mapping

Governance Gov QBL

Comments

Project deferred until 2012/13 to be incorporated into review of Community Strategic Plan.

Citizenship ceremonies PA49 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with citizenship guidelines

Legal services PA80 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Advice provided within 28 workings days of request

100 100 100 % 2 Documents prepared for execution as required

Administrative and Executive support PA84 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Correspondence, inquiries and meeting requests addressed in

accordance with service standards



13


Start Date

1.2 Communications Dept/Function 84%


External Communications Strategy 5.3.1.1.1 Project 50% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

No further work has been undertaken on the draft plan.

Corporate standards/visual communications style guide

5.3.1.1.2 Project 0% 30-Jun-13 01-Jan-12

Mapping

Governance Gov QBL

Comments

Project is currently on hold. Council resolved to carry this project over in 2012/13.

Digital photo repository 5.3.1.1.3 Project 5% 30-Jun-13 01-Jul-11

Mapping

Governance Gov QBL

Comments

Awaiting advice from IT. Council resolved to carry this project over in 2012/13.

Social media 5.3.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Council now has 15 e-newsletters, four Facebook pages, two Twitter accounts and is active on YouTube. Our reach on our general Facebook varies each week but exceeds 500 people on some posts. Two-thirds of our reached audience is female and the most common age group is 25-34. This is an age-group we traditionally miss through other communication channels, so although we are moving cautiously with social media, the new channels are proving to be effective.

New Residents Kit 5.3.1.4.1 Project 0% 30-Jun-12 01-Apr-12

Mapping

Governance Gov QBL

Comments

It is recommended that this project not proceed. This project is not financially viable in printed form. A near me functionality on the new website will highlight important information for new residents.

Internal Communications Plan 5.4.2.2.12 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Internal communication strategies implemented as resources allow.



14

External communication PA72 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Community newsletter editions distributed in accordance with

schedule

100 100 100 % 2 Council advertisements prepared within timeframe required

94 100 90 % 3 Media releases published

100 100 100 % 4 Media enquiries responded to within 24 hours of receipt

0 100 0 n/a 5 Residents satisfied with communication from Council

0 100 0 n/a 6 Businesses satisfied with communication from Council

Comments

Positive feedback received on last issue of community newsletter.

Graphic design PA73 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Graphic design prepared within priority based timeframe

Comments

Guringai festival brochure, produced on behalf of northern Sydney Councils, was well received by internal and external customers.

Website and intranet management PA74 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 372,000 100 360,000 visitors 1 Visitors to Council's website

0 100 0 Trend 2 Staff satisfaction with content on intranet

Comments

There were 372, 000 unique visitors to our site making 764, 000 visits. There were more than 2, 000, 000 page views. During this period there were only two requests - one requesting more information on a topic and the other requesting updated information on a major project.

Internal communications PA79 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Staff newsletter editions distributed in accordance with

schedule

0 100 0 % 2 Increase in staff satisfaction with availability/sharing of information

Printing PA81 Service 100%

Mapping

Governance Gov QBL



15

KPI Target Units Achieved Score 100 100 100 % 1 Print jobs produced within priority based timeframe

Comments

All documents produced to high standard.



16


Start Date

2 Community and Library Services Division 98%

2.1 Community Development Dept/Function 99%


Skate Plaza refurbishment 1.4.1.1.8 Project 100% 30-Jun-12 01-Jan-11

Mapping

Social Soc QBL

Comments

Annual check showed additional hard surface required in place of subsiding astro turf; additional drainage to keep water off surface; additional landscaping and replacement of shrubs - all complete.

Community projects and cultural activities 4.1.1.1.1 Project 80% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Presentation postponed until September 2012. Auditions and workshops commenced.

Local markets promotion 4.1.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Local markets have been promoted through a flyer which was posted in all noticeboards in this quarter. They were also displayed in the Civic Centre noticeboard and on Council's website.

Professional/regional programs and networks 4.1.3.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

A special day of networking and visioning was held to celebrate 10 years of Families NSW in Northern Sydney and chart a new way forward for the Professional Interagency.

CALD project 4.1.3.2.1 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Harmony Day 4.1.3.2.2 Project 100% 30-Jun-14 01-Jan-12

Mapping

Social Soc QBL

This project is complete.

Translated information to the community 4.1.3.3.1 Project 100% 30-Jun-14 01-Apr-12



17

Mapping

Social Soc QBL

Comments

Childrens Services Guide translated and published in Chinese Japanese and Korean. What’s On Arts and Cultural Calendar has been translated and published in Chinese, Japanese and Korean. Immunisation brochure updated and available in Chinese Hindi Korean and Japanese. Child Safety Restraint Posters in various languages displayed in the Civic Centre noticeboards.

Arts and Cultural Development Strategic Plan 4.1.5.1.1 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

Arts and Cultural Strategic Plan completed and placed on public exhibition. Some recommendations and investigations commenced eg Primrose Park Art and Craft Centre promotional brochure, Pop Up Shops and Aboriginal artists at Coal Loader site.

Performing arts facilities and programs promotion

4.1.5.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Opportunities for temporary use of unused commercial spaces as exhibition spaces

4.1.5.4.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

Pop up shops concept developed for community run groups. Further concept being developed for Council auspiced groups.


Mapping

Social Soc QBL

Comments

Joint Plans of management with all staffed community centres in place.

Public Art Policy 4.1.5.6.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL



Mapping

Social Soc QBL



18

Comments

Special Joint Plan of Management in Place with Primrose Park Art and Craft Centre.

Bequest program 4.1.6.1.1 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

Nutcote operates a successful endowment program. Other donations (cash and kind) come from Rotary and individuals. A wide ranging bequest program is not currently resourced.

Audit and profile of lifelong learning opportunities

4.2.1.1.1 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

A wide range of courses continue to be offered by and through the Community Centres and local tertiary institutions.

Adult education programs delivered through community centres

4.2.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Full program continues to be offered.

Courses and activities available through community centres and other educational institutions

4.2.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Council funding support from Centres' courses and University of the Third Age continues to be offered.


Mapping

Social Soc QBL

Comments

Bradfield Park and other local government schools continue to participate in the Love Bites (Domestic Violence) program.

Primary and secondary school choices 4.2.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Schools brochure updated annually also available online.



19

Partnership opportunities with educational institutions within North Sydney

4.2.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Volunteering opportunities promotion 4.2.4.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Lincs Directory (online), Council homepage and 60 community noticeboards highlight volunteering opportunities.

Volunteer Week 4.2.4.1.2 Project 100% 30-Jun-14 01-Oct-11

Mapping

Social Soc QBL


Volunteers forum 4.2.4.1.3 Project 100% 30-Jun-14 01-Oct-11


Awards program and functions to recognise outstanding members of the community

4.2.4.2.1 Project 100% 30-Jun-14 01-Oct-11

Mapping

Social Soc QBL


Additional support services to assist older people to remain in their own homes

4.3.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Access to health and medical services 4.3.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

GP awareness and education workshops in schools funded through the Donation Program.

Aboriginal cultural and community development projects across Northern Sydney

4.3.1.4.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL



20

Comments

An evaluation of The Northern Sydney Aboriginal Social Plan has been completed and reported to Council. Important recommendations include that councils maintain their level of financial resources to the Aboriginal Community, continue to work in partnership with other councils to deliver programs and finalise a model for partnership. Areas of ongoing need identified are the promotion of the Aboriginal presence and culture in the area, better coordination and access to services for the Aboriginal Community.

Healthy eating projects 4.3.1.5.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Active ageing activities for seniors program 4.3.1.5.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Five bush walks undertaken with groups from Kirribilli and one program of life changing fitness provided for over 50s at the North Sydney community centre. This was well attended and will be evaluated in the near future.

Health and wellbeing activities 4.3.1.5.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Life Changing fitness course held April/June.

Creative Wellbeing Program 4.3.1.5.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

12 Wellbeing programs and 12 Fridays Unfold programs completed.

Wellbeing Centre at Bradfield Park 4.3.1.5.5 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Ongoing services for 300 families in 2011/12: workshops in 8 stages of healing, mindfulness, grief and loss and partners in depression; holiday programs; Men’s group monthly educational forums (30-50 attend); and weekly exercise classes (100 attend).

Community bus system 4.3.1.8.1 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

New Flexible Maxi Cab Service in full operation. Buses full to capacity. This Service has extended the reach of Community Transport into suburbs where demand and use was not significant such as Waverton. No needs unmet. Scheduling has been efficient and responsive to diverse social need.

Local support services promotion 4.4.1.1.1 Project 100% 30-Jun-14 01-Jul-11



21

Mapping

Social Soc QBL

Comments

10 HACC sub forums attended. 206 Community services received 2011-2012. Travel training held, 2 access workshops held, 2 power saving workshops held.

Skills development workshops for community groups

4.4.1.1.2 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

National Quality Standard assessment process

4.4.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Inspections complete. Unofficial advice is the service can be accredited - a small number of policies need revisiting.

Community centre furniture and children’s playground equipment

4.4.1.2.2 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

Funds available have supported purchase of Developmental Play and Technology based equipment for both Vacation Care and Kelly's Place Children's centre.

Cammeray Childcare Centre playground 4.4.1.2.4 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

Development Application approved; construction certificate being developed; fully funded for 2012/13.

Provision of community information 4.4.1.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Family and Children's Interagency meetings attended to determine appropriate information provision for families. Multicultural information resources provided for Harmony Day Event. Provided Seniors Care Guide distributed to appropriate agencies and services and for Seniors Week. Information provided on Civic Noticeboards for specific target groups. Customers Services information resources reviewed with a plan for future structure developed. Input into the design of Council's new website. Responded to all general enquiries for information and requests for noticeboard information. High level of customer satisfaction with service provided.

Lower North Shore Youth Interagency 4.4.1.4.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL



22

Lower North Shore Families NSW Network 4.4.1.4.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Social Plan 4.4.1.5.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Family and childcare services lobbying 4.4.1.6.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

Council is active in family and childcare services lobbying: on standards as well as funding. Successful resolution to the LGSA Conference regarding child staff ratios.

External funding and support 4.4.1.6.2 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

Funding and support for external Service System and Community Groups has been achieved through the Donations Program also promotion of Services via Community Information Resources, and provision of demographic data for planning purposes.

Community Safety Action Plan 4.5.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Ranger Services, asset management, road safety program in place, Alcohol Free Zone Zones and Planet X (Youth Centre) programs operating throughout the year.

Community Safety Action Plan funding 4.5.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Application for additional CCTV funding pending.

Alcohol Free Zones 4.5.1.1.3 Project 100% 30-Jun-12 01-Oct-11

Mapping

Social Soc QBL


Information for Gay, Lesbian, Bisexual and Transgender (GLBT) people

4.5.1.2.1 Project 100% 30-Jun-14 01-Jul-11



23

Mapping

Social Soc QBL

Comments

Information for the section of the community has been made available through community directories and the Community Noticeboard Program.

Council buildings as safe and inclusive spaces

4.5.1.2.2 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

No incidents reported. Stanton Library continues to operate 70 hours a week; good use of community centres as demonstrated by Community Centre Customer Satisfaction Survey 2012.

Lower North Shore Domestic Violence Committee

4.5.1.3.1 Project 100% 30-Jun-14 01-Jan-12

Mapping

Social Soc QBL

Dealing with Domestic Squalor Information Guidelines

4.5.1.3.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

15 incidents of poor living conditions investigated between June 2011 and June 2012.

Falls prevention awareness program 4.5.1.6.1 Project 100% 30-Jun-14 01-Oct-11

Mapping

Social Soc QBL

Comments

5 footpath areas inspected by committee resulting in 6 action requests for footpath improvements. Hazards list up dated at Access and Community safety reference group.

Disability Access Action Plan 4.5.3.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Two access training seminars provided. One travel training provided. Access at Don Bank Museum and Stanton Library improved.

Universal Access Protocol 4.5.3.1.2 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

Managing access training provided. Access and Community reference group has met 6 times during 2011/2012. Input to major redevelopments



24

including Ennis Road and Mobility Parking Scheme.

North Sydney Affordable Housing Strategy 4.6.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Council participated in Inner City Mayors Affordable Housing project. Fed into the ANZAC site Masterplan.

Level of affordable housing in North Sydney 4.6.1.1.2 Project 100% 30-Jun-14 01-Oct-11

Mapping

Social Soc QBL

Comments

Worked with Planning NSW on input to Affordable Housing Taskforce and sought exemption from Ministerial direction to divert levies to Housing NSW. Worked with 10 inner city councils on a joint strategy.

Community housing 4.6.1.1.3 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

41 units managed for Council by Link Housing.

Additional nursing home beds 4.6.1.3.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

North Sydney has retained existing nursing home bed in the last 12 months. No nursing homes have opened in the last 12 months.

Support people in public housing 4.6.1.4.1 Project 100% 30-Jun-14 01-Jan-12

Mapping

Social Soc QBL

Comments

Power saving program held for Public housing tenants 10 people attended. DVD making project aimed at public housing tenants 15 people involved.

Community impact statements PA45 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Referrals completed and supplied to applicants within 30 days

Comments

Community Impact Statements and DA comments provided to applicants within the due date. No instances of failure to respond with appropriate comments.



25

Community events PA48 Service 77%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 What’s On Guide distributed

25 0 6,000 people 2 Attendance at Australia Day event

100 5 2,000 people 3 Attendance at Carols by Candlelight

100 3 3,000 people 4 Attendance at Children's Festival

100 67 150 people 5 Attendance at Guringai Festival

Comments

Australia Day Awards well attended, but Celtic Festival attendance affected by inclement weather. 1000 people in attendance at both events. 3 Community Awards presented.

Arts and cultural development PA52 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 220 100 150 participants 1 Participants in North Sydney Art Prize

1,000 100 500 people 2 Attendance at North Sydney Art Prize exhibition

3 100 3 schools 3 Schools participating in Page to Schools Program

4 100 2 exhibitions 4 Exhibitions per year

4 100 4 participants 5 Participants in Primrose Park Artists in Residence Program

2 100 0 Trend 6 Public art commissioned

Comments

All events well attended and cultural activities completed on time and in budget. Public art purchased out of Art Acquisitions budget.

Community transport PA55 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Availability of community bus

3,400 100 1,850 people 2 Patronage of community bus

4 100 4 groups 3 Target groups serviced

Comments

Passenger numbers for the year have exceeded targets by approximately 30%.

Immunisation program PA56 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Immunisation clinics held monthly

75 100 75 % 2 Clients satisfied with the immunisation program

Comments

All targets met.



26

Youth services PA57 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Youth outreach activities held in accordance with schedule

50 100 35 people 2 Average weekly attendance at youth centre

3,000 100 750 people 3 Attendance at youth week events

Comments

Consistent good attendance at youth centre. Youth Week very well attended. No critical incidents. Well implemented event.

Community donations PA59 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 10 100 10 groups 1 Community, arts, cultural and sporting groups funded

3 100 3 groups 2 Grants provided to community centres who work with volunteers

Comments

Grants were fully expended for the financial year 2011/12. The grants comprised a mix of proven projects/services and encouraged innovative approaches. The funding was used to enliven arts and cultural life, promote health and wellbeing, and support Community Development initiatives in keeping with Council's objectives in the Community Strategic Plan.

Community information PA60 Service 96%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 80 80 100 % 1 Community information directories and publications updated

100 100 100 % 2 Community noticeboards updated in accordance with schedule

75 77 97 % 3 Online Local Information Network for Community Services (LINCS) available

Comments

Children's Services Guide Updated in English and translated into Chinese, Korean and Japanese. Holiday activities brochure updated for July school holidays. Youth Cards updated and printed. Funding secured for regional Youth Directory. The directory in the process of being updated is the Community Services Guide. Noticeboards have been refurbished with new signage and planning. Updated on a regular basis to ensure all information is current. Consultation on Civic Noticeboards in place since January on Civic Noticeboards and bus shelter noticeboards to ensure customer satisfaction, feedback and identify areas for improvement. Noticeboard Program has been conducted according to schedule. Audit conducted on noticeboard to improve effectiveness of noticeboards. Recommendations forwarded to maintenance team. April update of LINCs conducted in accordance with program. Degree of non-response engendered an examination of new system to improve the chances of obtaining information. Recommended Outlook to be installed as compatible with the LINCs system, however this has not been achieved. Current level of updates to be achieved through a modified email system to ensure a better level of response.

Home and Community Care (HACC) PA61 Service 88%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 40 100 40 people 1 Attendance at Carers Forum

1 50 2 project 2 HACC projects supported



27

Comments

Local HACC sub forum supported and guest speakers organised. Regional Social Isolation working party supported. Administrative support for HACC forum provided. 10 HACC sun forums held per year.

Aged services PA63 Service 74%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 40 participants 1 Average weekly participants in Men's Shed program

100 100 50 participants 2 Average weekly participants in Neutral Bay Seniors program

Comments

Neutral Bay Seniors attendance increased over 50 per week. Men Shed average 40 per week demand increasing.

Children's Services PA64 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Services successfully accredited by National Quality Standard

assessment process

75 100 75 % 2 Users satisfied with children's centres

80 100 80 % 3 Utilisation of occasional care service

75 100 75 % 4 Parents satisfied with occasional care

80 100 80 % 5 Utilisation of outside school care

75 100 75 % 6 Parents satisfied with outside school hours care

100 100 100 % 7 Vacation care program held in accordance with schedule

Comments

All targets met.

Access and disability services PA67 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Inspection results reported to Community Access and Safety

Reference Group meetings

100 100 100 % 2 Council buildings and facilities audited in accordance with schedule

100 100 100 % 3 Disability and access projects completed (% identified for quarter)

Comments

Two access audits undertaken at Don Bank Museum and Stanton Library. Two access seminars delivered to Council and Community Centre staff. Travel training provided in November.

Community housing PA68 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score



28

100 100 100 % 1 Community housing strategies completed (% of identified for quarter)

100 100 90 % 2 Occupancy rate of community housing stock

59 100 53 beds 3 Community housing beds provided

100 100 100 % 4 Section 94 funds collected

Comments

All targets met.



29


Start Date

2.2 Library Services Dept/Function 96%


St Thomas Rest Park Conservation Plan of Management

4.1.4.1.2 Project 75% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

Brief developed. Plan unfunded at this stage.

Historical and cultural icons promotion 4.1.4.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

20 historic leaflets in print. Museums and galleries trail brochures distributed. On line heritage databases well used. History and Heritage Weeks well promoted and attended.

Stanton Library as a centre for information and learning excellence

4.2.3.2.5 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

Stanton continues to meet customer expectation as evidenced through Council's Customer Satisfaction survey, complaints register, loan statistics and visitor numbers.

Library catalogue and online databases 4.2.3.3.2 Project 100% 30-Jun-14 01-Apr-12

Mapping

Social Soc QBL

Comments

‘Super search’ facility in place.

Shorelink Technology Plan 4.2.3.4.1 Project 100% 30-Jun-12 01-Apr-12

Mapping

Social Soc QBL

Comments

Successful implmentation of new Network across the five councils and 11 six branches. Internet service provider and Wireless service. Draft of Library Management System (LMS) completed.

Community input for stock selection from youth and seniors

4.2.3.5.2 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments



30

Over 8, 500 borrower selected items acquired or otherwise reserved for the year.

Historical services PA51 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Events held in accordance with schedule and within budget

15,698 100 2,500 people 2 Attendance at Heritage Centre

644 100 75 participants 3 Participants in local history programs

87 100 50 items 4 Items added to local studies collection

151 100 112 plaques 5 Historical plaques maintained per year

Comments

All targets met.

Collection development PA53 Service 95%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 47 100 46 % 1 Collection <5 years

4 34 11.0 % 2 Circulation stock per capita

10 100 2 % 3 New items acquired

Reader services PA54 Service 98%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Events and displays held in accordance with schedule

2,263 100 2,000 people 10 Attendance at programs

100 100 100 % 11 Author Talk sessions held in accordance with schedule

114 91 125 residents 2 Residents serviced by Home Library Service

9,678 100 2,000 loans 3 Home Library Service loans

95 100 90 % 4 Enquiries answered on the same day

100 100 95 % 5 Reference enquiries responded to within 14 days

385,550 91 425,000 people 6 Library attendance

38,426 96 40,000 members 7 Library members

643,501 100 640,000 loans 8 Library loans

100 100 100 % 9 Programs held in accordance with schedule

Comments

Fall in loans and door count over previous year due to new libraries elsewhere in the Shorelink Network. Membership reduction due to culling of inactive members. All but one Shorelink Library follows this practice.



31


Start Date

3 Corporate Services Division 98%

3.1 Corporate Planning and Governance Dept/Function 95%


Business e-news 3.1.1.1.6 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

e-news issues sent in April, May and June as per schedule.

Harbourside Chamber Group support 3.1.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

In-kind support given to Harbourside Chamber Group meetings.

Partnership with local Chambers of Commerce

3.1.1.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

The second of the 2012 Business Forum Series events was held in May with 62 attendees (20% increase compared to March event).

Business After Hours Function 3.1.1.3.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

Completed in 2nd quarter. Business After Hours Function held in November 2011 with 50 attendees.

Neighbour Day 4.1.1.2.1 Project 100% 30-Jun-14 01-Jan-12

Mapping

Social Soc QBL

Comments

Completed 3rd quarter. Thank You Barbecue held in March for Precinct Office Bearers as part of Precinct System Implementation Plan. Approximately 40 attendees.

Community Strategic Plan promotion to Council, staff and the community

5.1.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments



32

Promotion ongoing. Additional copies of Delivery Program summary printed as initial supply exhausted.

Delivery Program and Operational Plan process

5.1.1.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Operational Plan 2012/13 and Amended Delivery Program 2010/11-2013/14 prepared in liaison with Directors and adopted by Council.

Resourcing Strategy 5.1.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Annual review completed. Amended Long Term Financial Plan was adopted by Council at its meeting of 14 May 2012.

Organisational Sustainability (QBL) program 5.1.2.1.1 Project 75% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Implementation of Sustainability Assessment Toolkit ongoing. Evaluation is currently underway.

Corporate planning and reporting software 5.1.2.2.2 Project 90% 30-Jun-12 01-Jan-12

Mapping

Governance Gov QBL

Comments

Review of functionality and features of existing reporting software (Performance Planning) compiled. Comparison conducted of reporting tools of other councils. User Group survey distributed. These will be used to determine any improvements required and inform priorities.

Community sustainability education programs

5.1.2.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Community Engagement Protocol and Toolkit 5.2.1.1.1 Project 75% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Public meeting guidelines are currently being prepared. Resources redirected to other projects including annual review of IPR suite of plans.

Community Ward Forums 5.2.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping



33

Governance Gov QBL

Comments

Wollstonecraft Ward Forum held on 22 June with 47 attendees.

Precinct System Action Plan 5.2.1.3.1 Project 100% 30-Jun-11 01-Jul-10

Mapping

Governance Gov QBL

Comments

As at 30 June 2012 seven strategies remain outstanding. Review of the 'participate' brochure is underway in partnership with the Community Development Department. Review of the Precincts Code of Conduct will be conducted following the next local government election.

Education/development opportunities for Precinct members

5.2.1.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Marketing training is planned for July 2012, to be jointly delivered with Manly Council and facilitated by TAFE.

Online engagement practices 5.2.1.4.1 Project 100% 30-Jun-14 01-Oct-11

Mapping

Governance Gov QBL

Comments

Internal consultation continued regarding options for the proposed trial of an online engagement program in 2012/13.

Youth/Councillor Mentor Program 5.4.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Comments

2012 program in progress with three mentees.

Public attendance at Council Meetings promotion

5.4.1.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

Meetings are promoted via Council's website, e-news subscriptions and the Mosman Daily newspaper.

Payment of Expenses and Provision of Facilities to Councillors Policy

5.4.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Governance Health Check 5.4.2.2.1 Project 0% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL



34

Comments

Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department.

Promoting Better Practice self-assessment 5.4.2.2.2 Project 0% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments


Corporate Governance Strategy 5.4.2.2.3 Project 0% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments


Legislative compliance register and protocol 5.4.2.2.4 Project 25% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments

Project commenced but postponed due to the restructure of the Corporate Planning and Governance Department.

Annual training needs for councillors 5.4.2.2.7 Project 100% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments

Public Interest Disclosures training held in May.

Information program for community members wishing to stand for local government

5.4.2.2.9 Project 100% 30-Jun-13 01-Apr-12

Mapping

Governance Gov QBL

Comments

Candidate Information Seminars held by the NSW Electoral Commission were promoted via Council's website. Information for candidates is available from Council's website.

Privacy Management Plan review 5.4.2.4.1 Project 100% 30-Jun-12 01-Apr-12

Mapping

Governance Gov QBL

Comments

Review commenced in fourth quarter. To be reported to next Management Services Committee meeting.



35

Organisational performance PA69 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Corporate performance reports prepared and issued on time

0 100 0 n/a 2 Residents satisfied with overall performance of Council

0 100 0 n/a 3 Businesses satisfied with overall performance of Council

0 100 0 n/a 4 Residents that believe Council balances social, economic and environmental objectives

0 100 0 n/a 5 Businesses that believe Council balances social, economic and environmental objectives

Community engagement PA70 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 0 100 0 n/a 1 Residents satisfied with the consultation by Council

0 100 0 n/a 2 Businesses satisfied with the consultation by Council

Precinct System administration PA71 Service 96%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Meeting minutes distributed for action within 5 working days

80 80 100 % 2 Precinct requests actioned within 14 working days

472 100 0 Trend 3 Attendance at precinct committee meetings

0 100 0 n/a 4 Precinct committee members satisfied with the community engagement process

0 100 0 n/a 5 Residents aware that they had a local precinct committee

Comments

KPI 2 - 4% decrease compared to previous quarter. KPI 3 - 22.25% increase in participation compared to previous quarter (367, however not all Committees met in January) and 10.5% decrease in participation compared to same quarter last year (527).

Council and committee meetings PA75 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Council meeting business paper and agenda compliance with

statutory and policy requirements

100 100 100 % 2 Committee meeting business paper and agenda compliance with statutory and policy requirements

100 100 100 % 3 Council meetings held (% of adopted schedule)

100 100 100 % 4 Council meeting minutes produced and published within 2 working days

100 100 100 % 5 Committee meeting minutes presented to first available Council meeting for adoption

100 100 100 % 6 Councillor requests responded to within 2 working days



36

100 100 100 % 7 Business papers delivered to councillors in accordance with schedule

Comments

All targets met.

Reference groups administration PA76 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Meetings held (% of adopted schedule)

100 100 100 % 2 Agenda issued at least 3 days before Reference Group meeting

100 100 100 % 3 Minutes submitted to first available Council meeting

Comments

All targets met.

Councillor support PA78 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Councillor diary issued weekly

Comments

Diary issued weekly in accordance with target.

Statutory reporting PA82 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Statutory reports prepared and submitted within statutory

timeframes

100 100 0 % 2 Delegations Register reviewed and adopted

100 100 100 % 3 Disclosure of interest returns compliance with statutory requirements for content and timeliness

Word processing PA83 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Documents word processed within priority based timeframe

Comments

All word processing requests completed in accordance with target.

Complaints reporting PA86 Service 77%

Mapping



37

Governance Gov QBL

KPI Target Units Achieved Score 83 83 100 % 1 Complaints responded to within 10 working days

Comments

Training of staff in complaints handling will continue to improve timeliness and effectiveness of Council’s handling and closing of complaints.



38


Start Date

3.2 Customer Services Dept/Function 93%


Service delivery in the Customer Service Centre

5.4.3.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Customer Services Survey completed for the period 1 May to 30 June. Results available July 2012.

Mystery Shopper Audits 5.4.3.1.3 Project 50% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

The provider has been unable to continue the program. The National Customer Service Network is in discussion with two prospective suppliers.

Phone system capabilities 5.4.3.1.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Call recording - staff reviews continue. Wrap up codes have been introduced. North Sydney Council will also host the first Interactive Intelligence Australian Local Government Form.

Online community and sporting facilities booking system

5.4.3.2.1 Project 75% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

System will not be available for review until the new financial year.

Council services online 5.4.3.2.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Customer Request Management (CRM) system

5.4.3.2.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Graffiti Removal workflow now live.



39

Seasonal and casual bookings of sportsfields and facilities PA62 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Winter seasonal bookings completed by February each year

95 0 100 % 2 Summer seasonal bookings completed by August each year

100 100 100 % 3 Applications responded to within 2 working days

100 100 100 % 4 Bookings provided in accordance with policy requirements

Comments

All targets met.

After hours telephone service PA85 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Service delivered to Council in accordance with contract

100 100 100 % 2 Enquiries resolved in accordance with service level agreement

Comments

All targets met.

Call centre (telephone enquiry handling) PA87 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 0 100 25 secs 1 Average wait time

1 100 3 mins 2 Average call handling time

80 100 80 % 3 Enquiries resolved on the first call (first time call resolution rate)

97 100 90 % 4 Call centre telephone calls answered and not abandoned

Comments

Performance results meet or better targets.

Counter service (counter enquiry handling) PA88 Service 100%

KPI Target Units Achieved Score 100 100 100 % 1 Development applications forwarded to Development Services

Department complete for assessment

95 100 80 % 2 Enquiries resolved at customer service counter

100 100 100 % 3 Resident Parking Renewals completed in accordance with schedule

Comments

All targets met.

Customer requests PA89 Service 96%

Mapping



40

Governance Gov QBL

KPI Target Units Achieved Score 76 95 80 % 1 Requests for service responded to within defined service level

100 100 100 % 2 Correspondence responded to within 10 working days

Filming applications PA90 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Applications responded to within same working day

Comments

Target met.



41


Start Date

3.3 Human Resources Dept/Function 99%


OHS system 5.4.4.1.10 Project 100% 30-Jun-12 01-Jul-11

Mapping

Governance Gov QBL

Health Matters Program 5.4.4.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Reward and Recognition Program review 5.4.4.1.2 Project 100% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Collaborative Safety Program 5.4.4.1.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

OHS Management Plan and system 5.4.4.1.5 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


OHS staff training plan 5.4.4.1.6 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Pre-placement health assessments 5.4.4.1.7 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Implement Resilience Program 5.4.4.1.8 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Online incident reporting 5.4.4.1.9 Project 100% 30-Jun-14 01-Jul-11



42

Mapping

Governance Gov QBL

Career development program 5.4.4.2.10 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

e-learning opportunities 5.4.4.2.11 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Online induction program 5.4.4.2.12 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Employee Opinion Survey actions 5.4.4.2.2 Project 100% 30-Jun-12 01-Jul-11

Mapping

Governance Gov QBL

Workforce Strategy 5.4.4.2.3 Project 95% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Human Resources Information System (HRIS) 5.4.4.2.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Equal Employment Opportunity (EEO) Plan 5.4.4.2.5 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Benchmarking of Human Resources performance between councils

5.4.4.2.6 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL



43


Staff policies and procedures 5.4.4.2.7 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Performance Planning and Assessment (PPA) System review

5.4.4.2.9 Project 100% 30-Jun-14 01-Jan-12

Mapping

Governance Gov QBL


Human resources management PA92 Service 98%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 8 100 10 % 1 Staff turnover

95 100 70 % 10 Staff on exit who recommend NSC as a "good organisation to work for"

100 100 100 % 2 Induction for new employees completed within 10 working days

100 100 100 % 3 Contingency plans for high risk positions prepared (% identified for quarter)

100 100 100 % 4 Grievances settled

100 100 100 % 5 Money Matters Program implemented in accordance with schedule

100 100 100 % 6 Program promoted to staff biannually and new employees on commencement

72 100 70 % 7 Employees satisfied with North Sydney Council

95 100 95 % 8 Performance appraisals completed in accordance with schedule

100 100 100 % 9 Exit process commenced prior to resignation date

Learning and development program PA93 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Identified training delivered in accordance with schedule

100 100 100 % 2 Statutory training delivered in accordance with schedule

100 100 100 % 3 Higher education assistance applications supported

OHS management PA94 Service 92%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 90 90 100 % 1 OHS risk assessments completed and documented in

accordance with schedule



44

0 0 10 % 2 Reduction in number of annual workers’ compensation non-journey claims

90 90 100 % 3 OHS site inspections completed in accordance with schedule

100 100 100 % 4 OHS Committee agenda and minutes prepared and distributed in accordance with schedule



45


Start Date

3.4 Document Management Services Dept/Function 100%


Document management solution 5.4.6.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Off site storage and archival of council records

5.4.6.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Historical building records 5.4.6.1.3 Project 100% 30-Jun-13 01-Jul-11

Mapping

Governance Gov QBL


Electronic lodgement of information 5.4.6.1.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Records management policies and procedures

5.4.6.1.5 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Performance reporting across document management solution

5.4.6.1.6 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Access to information PA77 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with statutory requirements

100 100 100 % 2 Informal GIPA requests processed within 7 working days



46

Records management PA99 Service 99%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 95 100 95 % 1 Files retrieved from archive within 5 working days of receipt

90 95 95 % 2 Documents scanned and registered within 1 working day of receipt

90 95 95 % 3 Documents distributed within 1 working day of receipt



47


Start Date

3.5 Financial Services Dept/Function 100%


Sustainability provisions in the Purchasing Policy and Procedures

1.3.2.7.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Environmental Env QBL


Asset and Infrastructure Management (AIM) system developments

2.1.1.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Preparation completed for the uploading of Road Assets and their 'capital values'.

Payment Card Industry Data Security Standards

5.4.2.4.2 Project 100% 30-Jun-13 01-Jul-11

Mapping

Governance Gov QBL

Comments

Proceeding as planned and arrangements for the continuation of audits for 2012/13 are underway.

Investment Policy 5.5.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL


Management and financial reports 5.5.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Long Term Financial Plan 5.5.1.2.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Program that identifies and evaluates business opportunities

5.5.1.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL



48

Fee structure for service delivery 5.5.1.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL


Accounting PA100 Service 100%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score 95 100 90 % 1 Creditors paid within agreed payment terms

100 100 100 % 2 Correct payroll payments issued weekly

Comments

Service levels achieved as per agreed targets.

Financial reporting PA102 Service 100%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score 100 100 100 % 1 Statutory budget reporting and financial reports prepared and

submitted within statutory timeframes

100 100 95 % 2 Budget reporting prepared in accordance with schedule

Comments


Financial services PA103 Service 98%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score -2 98 0 % 1 Operating balance ratio (greater than)

3 100 2.0 % 2 Current ratio (greater than or equal to)

25 100 60 % 3 Broad liabilities ratio (greater than 0 less than 60)

1 100 1 % 4 Building and infrastructure renewal ratio (greater than)

Comments

Please note that these figures are only interim and will change based on the audit of the financial statements.

Investment portfolio management PA104 Service 100%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score 1 100 0.0 % 1 Investment rate of return above the 90 day UBSA Bank Bill

Index

0 100 5 % 2 Debt service ratio



49

Comments

No debt was incurred during 2011/12 and the investments returns achieved 1.23% above the benchmark ie 5.92% vs 4.69%.

Procurement PA105 Service 100%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score 95 100 95 % 1 Purchase orders issued within two working days of an

approved requisition

95 100 95 % 2 Approved vendor listing up to date

100 100 100 % 3 Contracts and tenders dealt with in accordance with policy

Comments


Revenue services PA106 Service 99%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score 100 100 100 % 1 Rates notices issued on time

2 100 4 % 2 Rates and charges overdue (less than)

50 100 50 % 3 Rates coverage ratio (less than or equal to)

95 100 95 % 4 Debtors (excluding rates) collected within agreed payment terms

Comments

Please note that some of these results will change based on the audit of the financial statements.



50


Start Date

3.6 Information Technology Dept/Function 98%


Mobile solutions for the Asset Information Management (AIM) system

2.1.1.3.3 Project 100% 30-Jun-12 01-Jul-11

Mapping

Governance Gov QBL

Web forms 5.4.3.2.4 Project 75% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Awaiting required input from supplier.

Corporate systems 5.4.6.3.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Governance Gov QBL

Knowledge Management Plan 5.4.6.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Information technology hardware and software

5.4.6.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Mobile information technology solutions 5.4.6.4.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Virtualisation of servers 5.4.6.4.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Authority software 5.4.6.4.5 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL



51

Comments

Agreement with supplier to upgrade once a year over a period of five years being prepared.

Information Technology Strategic Plan 5.4.6.4.7 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


IT policies and procedures 5.4.6.4.8 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Telecommunications equipment administration PA91 Service 99%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 95 95 100 % 1 Critical requests responded to within 2 hours

IT services PA97 Service 99%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 95 100 95 % 1 IT service requests resolved within priority based timeframe

95 100 95 % 2 Service availability during core hours

90 95 95 % 3 Back ups outside core hours completed

Mapping and GIS information PA98 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 95 100 95 % 1 Mapping and GIS information provided within 5 working days



52


Start Date

3.7 Risk Management Dept/Function 100%


Internal audit action plan 5.4.2.2.10 Project 100% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments

Reviewed by Audit and Risk Committee and the Internal Auditors on an ongoing basis.

Enterprise Risk Management (ERM) Action Plan

5.4.5.1.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments

All three major components in place as at 30 June.

Risk Register 5.4.5.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Updated in consultation with managers.

Training and education awareness programs regarding risk management

5.4.5.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL

Comments

Major sessions held for procurement and business continuity. Ongoing ad hoc training provided to staff.

Insurance arrangements 5.4.5.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Climate Change Adaptation Plan 5.4.5.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Governance Gov QBL


Business Continuity Plan test 5.4.6.2.2 Project 100% 30-Jun-14 01-Apr-12

Mapping



53

Governance Gov QBL

Comments

Conducted 28 June.

Procurement Policy 5.5.1.2.4 Project 100% 30-Jun-14 01-Apr-12

Mapping

Governance Gov QBL

Comments

New procurement framework developed and adopted by 31 December.

Claims management PA95 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 96 100 80 % 1 Claims processed within 90 calendar days of notification

100 100 95 % 2 New claims acknowledged within 10 working days of notification

Enterprise risk management PA96 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 90 % 1 Compliance with liability risk management audit

100 100 95 % 2 Currency of enterprise risk register



54


Start Date

4 Engineering and Property Services Division 95%

4.1 Engineering Infrastructure Dept/Function 94%


Stage 4 Stormwater Recycling Program (Tunks Park)

1.3.2.4.1 Project 100% 30-Jun-12 01-Jul-11

Mapping



Condition surveys for all classes of public infrastructure

2.1.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

All planned works completed.

Infrastructure Renewal Capital Works Program

2.1.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Capital Works Programs complete.

Infrastructure Asset Management Plan 2.1.1.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

All plans reviewed and updated as required.

Seawall Rehabilitation Program 2.1.1.1.5 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Asset Management Strategy 2.1.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Required updates completed.



55

Lobbying the State Government for improved infrastructure

2.1.1.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

All opportunities taken.

Lobbying for adequate funding for asset maintenance and improvement

2.1.1.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

All opportunities explored.

Stormwater Capital Works Program 2.1.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


North Sydney Public Domain Strategy 3.1.1.2.1 Project 50% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

Works have stalled due to delays in negotiations with the Roads and Maritime Services. A new suite of materials will be developed next financial year. Council resolved to carry this project over in 2012/13.

Pollution control device cleaning PA06 Service 88%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Devices inspected in accordance with schedule and clean as

required

350 100 75 tonnes 2 Stormwater litter captured

Comments

Devices cleaned in accordance with the developed cleaning regime.

Asset management PA16 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 90 % 1 Designs and specifications for drainage program completed (%

of identified for quarter)

100 100 100 % 10 Street signs repaired within 10 working days of notification

90 100 90 % 11 Restoration requests inspected within 7 days



56

90 100 90 % 12 Recoverable works completed in accordance with schedule

100 100 100 % 13 Designs and specifications for roads program completed (% of identified for quarter)

100 100 100 % 14 Roads program construction completed on time and to adopted standard (% of identified for quarter)

100 100 100 % 15 Requests for road maintenance responded to within 3 working days

100 100 100 % 16 Bus shelters cleaned in accordance with schedule

100 100 100 % 17 Street furniture in designated commercial centres cleaned in accordance with schedule

0 100 0 n/a 18 Residents satisfied with Council's overall maintenance of roads and footpaths

0 100 0 n/a 19 Residents satisfied with the cleanliness of local roads and footpaths

90 100 90 % 2 Drainage construction program completed on time and to adopted standard (% of identified for quarter)

90 100 90 % 3 Drainage maintenance program completed on time and to adopted standard (% of identified for quarter)

90 100 90 % 4 Drainage maintenance requests responded to within 3 working days

90 100 90 % 5 Designs and specifications for footpath and cycleway program completed (% of identified for quarter)

90 100 90 % 6 Pedestrian and cycling construction program completed on time and to adopted standard (% of identified for quarter)

90 100 90 % 7 Pedestrian and cycling maintenance program completed on time and to adopted standard (% of identified for quarter)

100 100 100 % 8 General investigations investigated with 5 working days

70 100 70 % 9 Street sign replacement completed in accordance with schedule

Comments

All targets met.

Infrastructure levy program administration PA20 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Compliance with grant program conditions

Comments

All funds expended as per original schedule. In June IPART approved the continuation on a permanent basis the following levies: Infrastructure Levy, due to expire 30 June 2012 Environment Levy, due to expire 30 June 2013 Crows Nest Mainstreet Levy, due to expire 30 June 2013 Neutral Bay Mainstreet Levy, due to expire 30 June 2013.

Stormwater investigations PA23 Service 75%

Local emergency management PA65 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Review of plans in accordance with LEMC requirements

complete

100 100 100 % 2 Facilities provided in accordance with agreement

Comments

Facilities provided and funding provided. Plans reviewed as required. Council is working with the SES on the procurement of a new Emergency Services Vehicle.



57


Start Date

4.2 Project Management Dept/Function 90%


Alexander Street Car Park, Crows Nest redevelopment

2.1.1.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

Council has lodged an application to the Division of Local Government to enter into a Public Private Partnership with Woolworths/Fabcot P/L. If approved, legal documents will be signed and a Development Application can then be lodged by Fabcot P/L.

Funding and development application for the redevelopment of the Parraween Street Car Park, Cremorne

2.1.1.2.2 Project 50% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments Council has resolved to have a DA prepared once the new LEP is gazetted. In the meantime Strategic Planning have prepared a Planning Proposal which has to be publicly exhibited and have a public hearing. Insufficient funding available at present to construct project. Council resolved to carry this project over in 2012/13.

Streetscape Capital Works Program Crows Nest

2.2.4.1.1 Project 90% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

The Ernest Place Upgrade works are proceeding satisfactorily as the current primary priority. Stage 1 was completed at the end of the 2nd quarter, and tenders were called for Stage 2 in the 4th quarter, with the intent of letting a contract in the 1st quarter 2012/13. Tenders have now been received, assessed and awarded with work set to commence in the first quarter 2012/13 as per the program. Concept designs for 'gateway elements' for either end of Ernest Place/Street were publicly exhibited 4th quarter: public response was not strong and Council resolved to re-consider this in 2012/13 (noting that it is currently unfunded). The substation is proposed to be relocated to between Crows Nest Centre and Church in the 3rd quarter of 2012/13 jointly funded by Council and Ausgrid.

Streetscape Capital Works Program Neutral Bay

2.2.4.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Lighting consultants continued investigation and concept design for Stage 1 decorative lighting over Young Lane. A Traffic Management Plan was prepared for the proposed part-time closure for an outdoor dining 'shared zone ' within Young Lane which will be publicly exhibited 1st quarter 2012/13. The civil engineering design was completed and can go to tender once the TMPlan is fully approved, along with a Development Application for the overhead lighting.

Cammeray, Cremorne, Kirribilli and Waverton Masterplans

2.2.4.1.3 Project 90% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments



58

Waverton is 100% complete. Cammeray is also nearing completion, except for the installation of underawning lighting - with Stage 1 commencing 4th quarter along east side of Miller Street. Cremorne is also largely complete except for the progressive installation of underawning lighting: planning and design for Stages 2 and 3 was completed this quarter, and will be installed 1st quarter 2012/13.

Public domain program for commercial centres

2.2.4.1.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Project on track.

Mainstreet Coordinators support in Crows Nest and Neutral Bay

2.2.4.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Concept Events Management P/L continue to provide data basing, administration and promotional support to Neutral Bay Chamber of Commerce. Crows Nest Mainstreet Limited continue to employ a part-time coordinator. Both persons attend Streetscape Committee meetings at Council. In June IPART approved the continuation of the Mainstreet levies in perpetuity for both Crows Nest and Neutral Bay.

Under awning lighting program (Cammeray, Cremorne, Neutral Bay)

2.2.4.3.1 Project 90% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Cammeray Stage 1 being installed 1st quarter 2012/13 following design and procurement this 4th quarter. Stages 2 and 3 Cremorne were designed and luminaires ordered ready for installation 1st quarter 2012/13. Stage 4 Neutral Bay was installed and commissioned Waters Road-Young Street.

Streetscape improvements PA30 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for streetscape program completed

(% of identified for quarter)

100 100 100 % 2 Streetscape improvements capital works program completed on time, within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 3 Streetscape Committee meeting agendas issued 7 working days prior to meeting

100 100 100 % 4 Place management inspections undertaken in accordance with agreed schedule

Comments

All targets met.



59


Start Date

4.3 Property Assets Dept/Function 96%


Property Asset Management Plan 2.1.1.1.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


ANZAC Club 2.1.1.2.4 Project 100% 30-Jun-11 01-Apr-11

Mapping

Social Soc QBL

Comments

Council has resolved to place a draft masterplan for the site on public exhibition, from 5 July 2012 to 16 August 2012.

Strategic land purchase or require dedication of land to implement public domain strategy

3.1.3.4.2 Project 90% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

Engineering and Property Services is currently preparing a report for Council to consider the formulation of new Public Domain Design Codes for North Sydney. The design codes will set specific design objectives and technical information for streetscapes, civil infrastructure and public open space throughout the North Sydney Local Government Area. The design codes will enable the community, developers, design consultants, Council officers and contractors to understand and deliver a high quality public domain that enhances the special qualities and uniqueness of the North Sydney Local Government Area. Engineering and Property Services is also preparing a Strategic Property Plan which will compliment the new public domain design codes.

Systems for monitoring CCTV 4.5.1.4.2 Project 100% 30-Jun-14 01-Jul-10

Mapping

Social Soc QBL

Comments

On-street cameras are checked and monitored by Secom Security on a daily basis to ensure their normal operation.

Commercial opportunities on Council’s land and building assets

5.5.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

Overall vacancy rates remain low at 5.8%. A strategic Property Acquisition and Disposal Plan will be prepared in early 2013.

Commercial property portfolio management PA101 Service 81%

Mapping

Economic Eco QBL



60

KPI Target Units Achieved Score 100 100 100 % 1 Utilisation of commercial property

Comments

Vacancy rates remain low at 5.8% and actual income to budget for the financial year at 101%. Revenue from the Property Portfolio has exceeded budgeted forecasts for the 2011/12 year. This is due to more efficient management of the portfolio and a low vacancy rate.

Asset Management PA16* Service 100%

KPI Target Units Achieved Score 100 100 100 % 1 Statutory asset reports prepared and submitted within statutory

timeframe

100 100 100 % 2 Asset information ready for mapping to GIS in the year it is collected

100 100 100 % 3 Review of Asset Management Plans as necessary completed

Community facilities management PA17 Service 91%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Community facilities construction projects completed on time,

within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 2 Planned community facilities refurbishments completed in accordance with schedule

100 100 100 % 3 Facilities comply with condition standards

100 100 100 % 4 Community facilities cleaned in accordance with adopted cleaning standards

Comments

Community assets maintenance and renewals have been carried out in accordance with the Property Asset Management Plan, within agreed timeframe, budget and service level.

Council premises management PA18 Service 94%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Council building construction projects completed on time,

within budget and to adopted standard (% of identified for this quarter)

100 100 100 % 2 Planned building refurbishments completed in accordance with schedule

100 100 100 % 3 Buildings comply with condition standards

100 100 100 % 4 Council buildings cleaned in accordance with adopted cleaning standards

100 100 100 % 5 Service provider’s compliance with contract

100 100 100 % 6 Indoor Sports Centre availability

100 100 100 % 7 Indoor Sports Centre utilisation

Comments

Council properties are being managed and maintained in accordance with the Property Asset Management Plan. A number of important environmental upgrades have been carried out on Council properties including solar panels being installed at the Council Depot and on the Wyllie Building (Council Chambers). A major refurbishment of the Wyllie Building internal levels 1 and 2 is being planned for the 2012/13 financial year.

Outdoor dining applications PA46 Service 100%

Mapping



61

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Applications processed within 5 working days

Comments

Outdoor dining applications are processed within agreed timeframe. Council continues to make a steady income from outdoor dining permits. Forecast revenue for the 2011/12 financial year is $700K.



62


Start Date

4.4 Traffic Services Dept/Function 100%


Public domain lighting energy consumption initiatives

1.3.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Working with Ausgrid to improve Street Lighting Technology to reduce public domain lighting energy consumption.

Education programs to promote opportunities and advantages of reduced private motor vehicle usage

2.4.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Sustainable Action Plan implemented on target.

On-street spaces to support car share schemes

2.4.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

On track. Implementing Car Share spaces and promoting Car Share schemes.

Lobbying for incentives for public transport 2.4.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Lobbied the State Government to improve public transport. Made submission to the NSW Long Term Transport Masterplan.

Lobbying for changes to fringe benefits tax 2.4.1.2.2 Project 100% 30-Jun-14 01-Jul-11

Mapping



Bike Strategy 2.4.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Implementing the North Sydney Bike Strategy 2009. Designs completed and referred to the Active Transport Sub Committee, Traffic Committee and Council for approval.



63

Pedestrian Strategy 2.4.1.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

On target. Numerous traffic devices installed which promote pedestrian safety and accessibility.

Harbour Link Project 2.4.1.3.3 Project 100% 30-Jun-14 01-Oct-11

Mapping

Social Soc QBL

Comments

Working with Transport for NSW and the Roads and Maritime Services to deliver the Harbourlink project.

After hours transport lobbying 2.4.1.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

‘End of trip’ facilities for pedestrians and cyclists

2.4.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

End of Trip facilities are provided in new developments as per the North Sydney Council Development Control Plan.

Green Travel Plans for Council buildings and community facilities

2.4.2.2.3 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Promoting sustainable transport alternatives for Council owned and operated properties.

New walking/cycling tracks 2.4.3.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Various bicycle facilities and footpaths have been installed.

Lobbying for increased funding for walking/cycling paths

2.4.3.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments



64

Roads and Maritime Services Funding received for new cycle paths in local government area.

New sustainable transport directional signage 2.4.3.3.1 Project 100% 30-Jun-12 01-Apr-12

Mapping

Social Soc QBL

Comments

Bicycle directional signage will be installed when the bicycle routes are approved for construction. Parking Guidance systems are currently being investigated.

Traffic Facilities Strategy 2.5.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Some traffic facilities have been installed as per the Traffic Strategy. Due to the lengthy community consultation period, some facilities will be carried forward to 2012/2013.

Northern Sydney Regional Organisation of Councils (NSROC) Transport Forums

2.5.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Participated in NSROC Transport Forums and assisted with preparing a regional submission for the NSW Long Term Transport Masterplan.

North Sydney Traffic Committee projects 2.5.1.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Ensuring the North Sydney Traffic Committee recommendations are implemented on time and on budget.

Lobbying for improved public transport on Military Road/Spit Road transport corridor to the Warringah Peninsula and Northern Beaches

2.5.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Made representations through the NSW Long Term Transport Masterplan.

Lobbying for improved public transport networks

2.5.1.2.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Made representations to the NSW State Government through the NSW Long Term Transport Masterplan.



65

Additional funding for traffic facilities 2.5.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Successfully made submissions for various funding opportunities (ie Clark Road/High Street - raised threshold).

Parking Strategy and parking restrictions 2.5.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Referred various traffic and parking request to the Traffic Committee for consideration as per the Parking Strategy.

Technology improvements in parking management

2.5.2.2.2 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

On track. Assisted with completing all tasks associated with considering new parking management technologies.

Off street parking in DCP 2.5.2.4.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

NSROC Street Lighting Improvement Project 4.5.1.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Working with NSROC to improve street lighting in the North Sydney LGA.

Energy efficiency, compliance and operating cost of street lighting network

4.5.1.5.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

On track. Working with Next Energy Consultants to ensure Council operates an energy efficient, complaint, cost effect street lighting network.

Road Safety Action Plan 4.5.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments



66

Completed Road Safety Action Plan.

Road safety education programs 4.5.2.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Successfully implemented and promoted Road Safety Education programs.

Traffic infrastructure improvements lobbying 4.5.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Made representations to the NSW Government to improve traffic infrastructure in Council's submission to the NSW Long Term Transport Masterplan.

Traffic management PA42 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Concept designs prepared (% of identified for quarter)

100 100 100 % 2 Traffic and parking management activities completed on time, within budget and to adopted standard (% of identified for quarter)

98 100 98 % 3 Traffic requests responded to within 10 working days

100 100 100 % 4 Applications for all suitable projects submitted on time

100 100 100 % 5 Traffic committee meeting agenda and minutes prepared and distributed in accordance with agreed schedule

0 100 0 n/a 6 Residents satisfied with Council's overall management of traffic

0 100 0 n/a 7 Businesses satisfied with Council's overall management of traffic

90 100 90 % 8 Maximum average parking occupancy rate in residential streets

Comments

All targets met.

Street lighting PA66 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Investigations for street lighting completed within 10 working

days

Comments

Target met.



67


Start Date

4.5 Works Engineering Dept/Function 98%


Fleet management 1.3.2.6.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Fleet replacement schedule is on track. The truck fleet where possible is being replaced with hybrid vehicles. Fleet availability was above 99% for quarter.

Parking Meter System 2.5.2.2.3 Project 90% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Awaiting decision by Council on meter bay sensors and LPR system. This decision is expected in July 2012.

Off street car parks 2.5.2.2.4 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Variable message signs in car parks 2.5.2.2.5 Project 90% 30-Jun-12 01-Apr-12

Mapping

Social Soc QBL

Comments

The completion of this program is reliant upon the completion of the parking meter replacement program. A decision on the Parking meter replacement program is expected from Council at the July 2012 meeting.

Plant and fleet management PA21 Service 100%

Mapping

Governance Gov QBL

KPI Target Units Achieved Score 100 100 98 % 1 Vehicles, plant and equipment serviced in accordance with

schedule

99 100 98 % 2 Plant and equipment operation

100 100 100 % 3 Plant utilisation

100 100 100 % 4 Orders for identified plant replacements placed within the specified year

Comments

All targets met for servicing, repairs, lost production time, and replacement.

Commercial centres cleaning PA28 Service 100%

Mapping

Social Soc QBL



68

KPI Target Units Achieved Score 100 100 100 % 1 Commercial areas cleaned in accordance with schedule

Comments

All paved areas cleaned in accordance with cleaning schedule.

Graffiti removal/management PA29 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 95 % 1 Graffiti removed within 3 working days of notification

Comments

All graffiti removed within council’s specified timeframe. Over the last financial year 3, 342 square metres of graffiti has been removed from private property across the LGA. Council's graffiti removal contract was renewed in June for a further 2 years.

Parking meter and stations management PA44 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 97 100 96 % 1 Up time for meters

98 100 96 % 2 Up time for parking stations

Comments

Up time for meters and car park equipment exceeded targets.



69


Start Date

5 Open Space and Environmental Services Division 98%

6.1 Aboriginal Heritage Office Dept/Function 100%


Aboriginal heritage school and community education projects

4.1.4.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Aboriginal site management PA50 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Aboriginal heritage sites preserved

Comments

All Aboriginal sites within North Sydney have been effectively preserved this financial year.



70


Start Date

6.2 Environmental Services Dept/Function 98%


Bushland vegetation and asset data 1.1.1.1.1 Project 100% 30-Jun-12 01-Jul-11

Mapping


Comments

Natural Area Survey data being integrated into Bushcare and Adopt a Plot site rehabilitation plans.

Flora and fauna database 1.1.1.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Database updated.

Bushland Rehabilitation Plans for Middle Harbour and Port Jackson

1.1.1.2.2 Project 100% 30-Jun-13 01-Apr-12

Mapping


Comments

Bushland rehabilitation plans currently being reviewed.

Fauna Rehabilitation Plans for Middle Harbour and Port Jackson

1.1.1.2.3 Project 100% 30-Jun-13 01-Apr-12

Mapping


Comments

Fauna rehabilitation plans currently being updated.

Bushcare community partnerships 1.1.1.2.4 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Bushcare, Adopt a Plot and Native Haven groups actively supported.

Wildlife corridor strategy 1.1.1.2.5 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Two identified strategic wildlife corridors are being actively regenerated and targeted for the Native Havens project.



71

Bushland rehabilitation contract 1.1.1.2.6 Project 100% 30-Jun-14 01-Apr-12

Mapping


Bushland walking track system and upgrade projects

1.1.1.2.7 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Badangi Reserve is an example of a track upgrade that was completed this year.

Adopt-a-Plot community engagement program

1.1.1.5.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Adopt a Plot operating across 22 sites in 4 reserves.

Bushland Neighbours Information Kit 1.1.1.5.3 Project 0% 30-Jun-14 01-Jan-12

Mapping


Comments

Revised project plan in the 2012/13 financial year.

Community gardens 1.1.2.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Community Gardens Policy adopted by Council and the three existing community gardens supported by Council.

Sustainable food program 1.1.2.4.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Workshops developed and underway.

Native Haven’s and Wildlife Watch programs 1.1.2.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments



72

Both programs have been growing successfully.

‘Greenroof’ rooftop and hard surface greening education program

1.1.2.7.1 Project 100% 30-Jun-14 01-Apr-12

Mapping


Catchment education program 1.2.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Grant project is being finalised in accordance with project plan. High priority water sensitive urban design projects have been identified.

Lobbying for sewage infrastructure improvements

1.2.1.6.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Met with representatives from SydneyWater to lobby for improved sewer infrastructure in Gore Cove water catchment.

Greenhouse Action Plan 1.3.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Final Energy Management Plan has been adopted by Council.

Energy conservation community education and capacity building projects

1.3.1.1.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Examples of programs conducted include the NSW Power Saver Program and a number of energy saving workshops being conducted at the Coal Loader Centre for Sustainability.

Community, business and school sustainability champions

1.3.1.10.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Sustainability Champions Awards completed.

Professional/regional local government cooperatives to address climate change

1.3.1.11.1 Project 100% 30-Jun-14 01-Jul-11

Mapping



73


Comments

Council staff actively involved in regional professional groups such as NSROC and the Sydney Coastal Councils group.

Local impacts of climate change lobbying 1.3.1.11.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Involved in professional groups such as SCCG who are involved in collaborative climate change adaptation projects, lobbying and developing position papers.

Water Management Plan 1.3.1.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Final Water Conservation Management Plan presented to Council.

Waste treatment technologies 1.3.1.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Alternative technologies being reviewed on an ongoing basis. NSROC have formed a evaluation group to jointly tender for a Alternative Waste Treatment provider.

Lobbying for container deposit legislation and extended producer responsibility

1.3.1.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Ongoing lobbying through NSROC. Product stewardship legislation approved by Commonwealth Government and waiting on details involving local government.

Waste reduction community education programs

1.3.1.6.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Programs included green balcony gardening, composting, worm farming, no dig gardens, love food hate waste, material reuse workshops.

National Waste Recycling Week 1.3.1.6.3 Project 100% 30-Jun-14 01-Oct-11

Mapping


Comments

Program completed.



74

Clean Up Australia Day 1.3.1.6.4 Project 100% 30-Jun-14 01-Jan-12

Mapping



Household Chemical Collection program 1.3.1.6.5 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Program administered by State Government. The collection is advertised by Council on its website and ads in local papers.

e-waste collection service 1.3.1.6.6 Project 100% 30-Jun-14 01-Jul-11

Mapping



Public place recycling facilities 1.3.1.6.7 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Recycling facilities have been provided at high use areas. Bins are also provided at all public events hosted by Council.

NSROC State of Environment Regional Report

1.3.1.6.8 Project 100% 30-Jun-12 01-Jul-11

Mapping


Comments

Report completed.

Sustainable water, energy and waste reduction measures in Council's buildings

1.3.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Energy and Water conservation management plans completed.

Feasibility studies into energy cogeneration at Council Chambers, North Sydney Olympic Pool and Stanton Library

1.3.2.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments



75

Cogeneration to be installed at the North Sydney Olympic Pool in 2012/13 financial year.

Funding for energy cogeneration at Council Chambers, North Sydney Olympic Pool and Stanton Library

1.3.2.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Funding obtained through a $350K grant from the Federal Government.

Council energy, water consumption and waste production

1.3.2.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Examples includes the ecovision displays at the Coal Loader Centre, Council Chambers, Stanton Library and Works Depot that demonstrate real time energy and water consumption at the individual sites.

Retrofitting of local businesses for better environmental performance

2.2.3.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

CitySwitch Green Office and the Better Business Partnerships programs involve direct contact with local businesses in an effort to improve the environmental performance of businesses in North Sydney.

Undergrounding of powerlines 2.2.5.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Appropriate spans of underground cabling are being evaluated as submitted.

Bushland management PA01 Service 99%

Mapping


KPI Target Units Achieved Score 6 100 6 species 1 Threatened species and communities under active recovery

management (less than)

100 100 100 % 2 Bushland under active rehabilitation management

154 100 150 volunteers 3 Active Bushcare volunteers

648 100 300 hours 4 Bushcare volunteer hours

168 100 50 people 5 Attendance at Bushcare workshops and events

100 100 100 % 6 Bushfire management activities (% of identified for quarter)

Comments

All targets met.



76

Tree preservation PA03 Service 100%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Applications responded to within 7 working days

Comments

Target was met.

Water quality monitoring PA07 Service 42%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Creek water quality condition compliance with ANZECC

guidelines

Comments

Target was met.

Environmental sustainability education PA08 Service 100%

Mapping


KPI Target Units Achieved Score 120 100 80 residents 1 Residents participating in sustainability programs

7 100 5 schools 2 Schools participating in greeNSchool program

120 100 30 businesses 3 Businesses participating in sustainability programs

Comments

All targets met.

Waste management PA09 Service 67%

Mapping


KPI Target Units Achieved Score 48 100 220.0 kg per person 1 Residential waste disposed to landfill per year (less than)

28 100 119.0 kg per person 2 Residential recyclables collected per capita per year (greater than)

6 30 19.0 kg per person 3 Residential greenwaste collected per capita per year (greater than)

69 87 60 % 4 Proportion of residential waste diverted from landfill per annum (greater than)

107 0 0 Trend 5 Percentage reduction in illegal dumping instances compared to same period last year

Comments

All targets met.

Council sustainability PA10 Service 89%



77

KPI Target Units Achieved Score 1,102 100 2,181 tonnes 1 Council greenhouse gas emissions

3,033 69 4,411 kilolitres 10 Council water use - recycled stormwater

11,616 100 13,886 gigajoules 2 Council energy use - total

4,813 100 4,791 gigajoules 3 Council energy use - electricity

2,469 90 4,384 gigajoules 4 Council energy use - street lighting

1,989 24 483 gigajoules 5 Council energy use - gas

3,000 100 6,387 gigajoules 6 Council energy use - fuel

19,452 70 27,936 kilolitres 7 Council water use - total

16,150 100 23,131 kilolitres 8 Council water use - potable

269 68 394 kilolitres 9 Council water use - rainwater

Comments

All targets met. Council's overall water use is down due to lack of demand and seasonal variations.

Street cleaning PA22 Service 100%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Residential areas swept monthly

100 100 100 % 2 Commercial areas swept daily

100 100 100 % 3 Litter bins serviced in accordance with schedule

Comments

All targets met.



78


Start Date

6.3 Landscape Planning and Design Dept/Function 99%


Centre for Sustainability 1.3.1.7.1 Project 100% 30-Jun-14 01-Jul-11

Mapping



Parks Plans of Management 1.4.1.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

The scheduled park plans of management that were due to be reviewed have been completed.

Public toilet amenities in parks and reserves refurbishment

1.4.1.1.4 Project 90% 30-Jun-13 01-Jan-12

Mapping


Design for Bon Andrews Oval Pavilion upgrade

1.4.1.1.9 Project 100% 30-Jun-12 01-Jan-12

Mapping

Social Soc QBL

Comments

Design completed and development approval attained.

Grant funding for relevant projects 1.4.1.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

A significant amount of success was achieved this financial year in attaining grant funding to assist with the delivery of projects.

Accessibility of capital works upgrades for change/toilet facilities

1.4.1.5.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

All facilities either designed or constructed have achieved substantial accessibility improvements in accordance with the Australian standard.

Additional public open space opportunities through redundant crown land uses

1.4.2.1.1 Project 100% 30-Jun-14 01-Jul-11



79

Mapping


Comments

The last of the proposed RailCorp beautification leases was implemented within the last quarter. A new park as a result is now under construction opposite Waverton train station.

Open Space Provision Strategy 1.4.2.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Open Space Provision Strategy implemented, however no additional areas of open space acquired at this point.

Lease of land with potential for public use 1.4.2.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Leased a parcel of RailCorp land for public open space this quarter. The construction of a park on the land under our streets alive program is currently underway.

Offers by private owners who offer land as open space

1.4.2.3.3 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

No opportunities this quarter.

Dinghy storage facilities, pedestrian access and dedicated water access point for non-motorised craft

1.4.2.4.1 Project 100% 30-Jun-11 01-Jul-10

Mapping


Comments

Two dinghy storage areas completed this quarter. Folly Point and Tunks Park projects both successfully completed.

Landscape planning and design PA12 Service 100%

KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for landscape planning and design

program completed (% of identified for quarter)

100 100 100 % 2 Landscape planning and design improvement projects completed on time and to adopted standard (% of identified for quarter)

Comments

The planning and design program was very successful this financial year.



80


Start Date

6.4 Mollie Dive Function Centre/Event Management Dept/Function 100%


Visitor numbers to North Sydney during key events

3.2.2.2.1 Project 100% 30-Jun-14 01-Oct-11

Mapping

Economic Eco QBL

Comments

New Years Eve reached very high numbers of visitors to North Sydney and the event received much positive feedback to the Council. All Council operated events were well attended and received

North Sydney as a world-class conferences and events destination

3.2.2.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Major regional and sporting events in North Sydney

3.2.2.3.2 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

North Sydney Oval hosted a number of international first class women's cricket matches this year and two men's one day first class state fixtures.

State and national sporting titles 3.2.2.3.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

North Sydney hosted a national sailing event on Sydney Harbour this financial year and first class cricket matches at North Sydney Oval.

Mollie Dive Function Centre PA47 Service 100%

Mapping

Economic Eco QBL

KPI Target Units Achieved Score 170 100 170 functions 1 Functions held in function centre

Comments

The Mollie Dive Function Centre achieved the target for number of events and achieved a positive financial position.



81


Start Date

6.5 North Sydney Olympic Pool Dept/Function 96%

Performance Project/Service

Recreational facilities maintenance and management PA15 Service 96%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Recreational facilities meet condition standards

69,170 22 320,000 people 2 Pool attendance

465 93 500 memberships 3 Gymnasium memberships

0 100 0 n/a 4 Residents satisfied with North Sydney Olympic Pool

0 100 0 n/a 5 Residents satisfied with open space maintenance

Comments

KPI 2 - This is a 8.5% increase on the same period last year. - April: Even though above average rainfall was recorded, it ended up being the warmest start to April in 20 years. - May: Recorded below average rainfall, with 25 consecutive days without rain. - June: Was the wettest and coldest in 5 years. Overall Autumn did record above average rainfall with close to average temperatures. KPI 3 - Gym Memberships peaked at 465. Which was not too dissimilar to the same period last year. Projected income was close to target.



82


Start Date

6.6 Parks and Reserves Dept/Function 94%


Canopy enhancement program 1.1.2.1.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Winter tree planting program is in progress and will continue into the new financial year.

Street Tree Strategy 1.1.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Street Tree Strategy continues to be implemented, with maximised street tree plantings and removal of over mature specimens.

Urban Forest Policy and Action Plan 1.1.2.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Urban Forest Policy and Action Plan adopted by Council in December 2011. Action plan continues to be implemented.

Irrigation systems within sportsfields 1.3.1.2.2 Project 100% 30-Jun-13 01-Jul-11

Mapping


Comments

Field 2 at Tunks Park has had some releveling works and Irrigation works completed. Tunks Park is due to be fully irrigated and re-levelled at the end of the Winter Season 2012.

Energy efficiency measures in lighting capital upgrades

1.3.2.2.2 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Energy efficient measures continue to be researched and implemented with any new projects or upgrades. Currently looking into better technology for the operation of sportsfield lighting at all grounds.

Ancillary facilities at sportsgrounds 1.4.1.1.11 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

Ancillary facilities improvement program as scheduled for the current financial year has been completed.



83

Cremorne Point Reserve 1.4.1.1.13 Project 50% 30-Jun-12 01-Apr-12

Mapping

Social Soc QBL

Comments

It was reported to Council that the project would not commence until 2012/13.

Lavender Bay Parklands Improvement Program (Foreshore Lighting)

1.4.1.2.1 Project 90% 30-Jun-13 01-Apr-12

Mapping

Social Soc QBL

Comments

This project has commenced however will not be completed by the end of the financial year 2011/12.

Street tree management PA02 Service 100%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Street trees maintained in accordance with schedule

Comments

The tree management teams continue to work through their 18 month cyclic maintenance regime.

Weed control PA04 Service 91%

Mapping


KPI Target Units Achieved Score 90 90 100 % 1 Weeds treated monthly

Comments

Weed control in hard surfaces is currently not at the required standard.

Sportsfield maintenance and management PA14 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 events 1 Events on North Sydney Oval

Comments

North Sydney Oval continues to be heavily used for training and weekend sports.

Verge mowing PA31 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score



84

100 100 100 % 1 Verges mowed in accordance with schedule

Comments

The mowing contractors have moved into the slower growing season and the service continues to be delivered at a good standard.



85


Start Date

6.7 Recreation Planning Dept/Function 100%


Opportunities to increase cross linkage with State Government recreational programs and assets

1.4.1.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

All opportunities that were available were pursued to improve recreational programs.

Lighting on sporting fields at Forsyth Park 1.4.1.1.5 Project 100% 30-Jun-11 01-Jan-11

Mapping

Social Soc QBL


Regional Sports Strategy recommendations 1.4.1.4.2 Project 100% 30-Jun-11 01-Jul-10

Mapping


Comments

All milestone one actions have been completed in the regional sports strategy as scheduled.

Private facilities for lease for public use 1.4.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

Council continues to seek opportunities to increase the public domain.

Recreation planning PA58 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Recreational planning projects completed (% of identified for

quarter)

Comments

The few recreational planning projects that were scheduled were completed this financial year including Fitness Trainer Code, Sportground facility upgrades and identified regional planning initiatives.



86


Start Date

6 Planning and Development Services Division 97%

7.1 Administration Services Dept/Function 100%

Performance Project/Service

Section 149 certificates (zoning information) PA24 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Section 149 certificates (zoning information) issued within 5

working days

Comments

927 Section 149 Certificates issued in the quarter.



87


Start Date

7.2 Development Services Dept/Function 87%


Development assessment processes review recommendations

2.3.1.1.1 Project 80% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Review ongoing. Development Assessment Audit to commence in August 2012.

Improvements to business development approval processes

3.1.2.2.1 Project 80% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

Ongoing.

Development assessment PA34 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 151 100 0 Trend 1 Development applications received

125 100 0 Trend 2 Development applications determined

4 100 0 Trend 3 Number of construction certificates issued by Council

4 100 0 Trend 4 Number of occupation certificates issued by Council

2 100 0 Trend 5 Number of complying development certificates determined by Council

8 100 0 Trend 6 Number of building certificates determined by Council

59 100 0 Trend 7 Mean gross time (days) for DAs determined

44 100 0 Trend 8 Median gross time (days) for DAs determined

Comments

All applications determined within timeframes.



88


Start Date

7.3 Environmental Building and Compliance Dept/Function 99%


Environmental audits of businesses 1.3.3.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping


Comments

All businesses including marinas, golf clubs, service stations, dry cleaners and boat storage premises have been inspected this financial year.

Operational environmental protection strategy

2.3.1.1.4 Project 90% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

Review underway.

Noise and air quality monitoring PA11 Service 100%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Environment and health requests responded to within 21 days

Comments

All noise and air quality monitoring queries responded to within 21 days.

Cooling tower inspections PA35 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Regulated premises inspected in accordance with schedule

Comments

36 premises inspected this quarter.

Food premises inspections PA36 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Food premises inspected in accordance with schedule

Comments




89

Skin penetration premises inspections PA38 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Skin penetration premises inspection requests responded to

within 21 working days

Comments


Swimming pool inspections PA39 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Swimming pool inspection requests responded to within 21

working days

Comments




90


Start Date

7.4 Ranger and Parking Services Dept/Function 100%


Parking patrol operational strategy 2.5.2.2.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Environmental pollution enforcement PA05 Service 100%

Mapping


KPI Target Units Achieved Score 100 100 100 % 1 Environmental pollution incidences responded to immediately

Comments

All incidents responded to as per target.

Parks general enforcement PA13 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Park patrols carried out bi-weekly

Comments

All parks patrolled by Rangers as per target.

Building works enforcement PA33 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Building works compliance requests responded to within

defined service level

Comments

All compliance matters responded to within timeframe.

Outdoor dining inspections PA37 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Outdoor dining areas inspected in accordance with schedule

100 100 100 % 2 All complaints responded within 12 hours of receipt

Comments



91

All outdoor dining areas inspected as scheduled. All complaints responded to as per target.

Animal control PA40 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Barking dog complaints responded to within one working day

100 100 100 % 2 Dog attacks responded to within 30 minutes of notification

100 100 100 % 3 Premises with dangerous or restricted breed dogs inspected in accordance with schedule

Comments

No dangerous or restricted breed dogs this quarter. No premises to inspect. All barking dog complaints and dog attacks responded to as per target.

Dumped articles PA41 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 General requests responded to in priority order

Comments

All requests responded to as appropriate.

Parking enforcement PA43 Service 96%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 0 100 0 n/a 1 Residents satisfied with Council's overall policing of parking

0 100 0 n/a 2 Businesses satisfied with Council's overall policing of parking

100 100 100 % 3 Designated patrols carried out 3 times per week

0 0 75 % 4 Compliance achieved at parking meters

100 100 100 % 5 School zone patrols carried out 3 times per week per school

100 100 100 % 6 CBD and commercial areas patrolled daily

100 100 100 % 7 Abandoned vehicles responded to within 5 working days

Comments

KPI 4 - Data for parking survey not available at time of reporting.



92


Start Date

7.5 Strategic Planning Dept/Function 98%


Biodiversity controls - Council's LEP and DCP

1.1.1.3.1 Project 90% 30-Jun-12 01-Jul-11

Mapping


Comments

To be included in finalised LEP/DCP documentation.

Development controls and conditions regarding landscape vegetation and bushland management

1.1.1.3.2 Project 90% 30-Jun-12 01-Jul-11

Mapping


Comments

To be included in finalised LEP/DCP documentation.

Landscape criteria in Council's LEP and DCP 1.1.2.8.1 Project 100% 30-Jun-12 01-Jul-11

Mapping



Water sensitive urban design in Council's LEP and DCP

1.2.1.4.1 Project 100% 30-Jun-13 01-Jul-11

Mapping



Sustainable energy, water and waste management practices in LEP and DCP

1.3.1.8.1 Project 100% 30-Jun-12 01-Jul-11

Mapping



ANZAC Club, Cammeray Redevelopment Masterplan and Planning Proposal

2.1.1.2.5 Project 100% 31-Mar-13 01-Jan-12

Comments

Adopted Masterplan for exhibition in July 2012.

Parraween Street Car Park Redevelopment, Cremorne

2.1.1.2.6 Project 100% 30-Jun-13 01-Jan-12



93

Comments

Planning proposal is on exhibition June/July 2012.

Neutral Bay Town Centre Planning Study 2.1.1.2.7 Project 100% 30-Jun-13 01-Jan-12

Comments

Study underway.

Ecologically Sustainable Development (ESD) Best Practice Project

2.2.1.1.3 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Stages 1 and 2 complete. Stage 3 in final form. Exhibition post Council Elections September 2012.

New North Sydney Local Environmental Plan (LEP)

2.2.1.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL


New DCP 2.2.1.2.2 Project 95% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL

Comments

To be reported in conjunction with DLEP.

Section 94 Contributions Plan 2.2.1.3.1 Project 90% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Report to be finalised.

LEP reflects community priorities as reflected in the Community Strategic Plan

2.2.2.1.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL


Draft Inner North Sub Regional Strategy 2.2.2.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL




94

Planning instruments reflect climate change policy decisions

2.2.2.3.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Reforms in planning process 2.2.2.4.1 Project 90% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL

Comments

Stage 4 Green Paper not yet released by the State Government.

LEP and DCP includes good design and adaptable housing for seniors and people with disability

2.2.3.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL


DCP considers greater adaptation of heritage and other existing buildings

2.2.5.3.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL


Tenant demand study for North Sydney CBD 3.1.1.1.3 Project 90% 30-Jun-12 01-Apr-12

Mapping

Economic Eco QBL

Comments

Final Study due July 2012.

Decision making in reference to the CBD 3.1.1.4.2 Project 0% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments

This project will commence November 2012.

Existing planning controls for CBD and commercial centres

3.1.2.1.1 Project 0% 30-Jun-14 01-Jul-11

Mapping

Economic Eco QBL

Comments



95

This project will commence November 2012.

Mix of businesses 3.1.3.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Economic Eco QBL


Trading hours in the CBD 3.1.3.3.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Economic Eco QBL


Opportunities for commercial centre growth 3.2.1.1.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Economic Eco QBL

St Leonards/Crows Nest Planning Strategy 3.2.1.1.2 Project 100% 30-Jun-14 01-Jan-12

Mapping

Economic Eco QBL

Comments

Precinct 1 Report to Council in July 2012.

Development in the North Sydney CBD 3.2.1.3.1 Project 100% 30-Jun-14 01-Apr-12

Mapping

Economic Eco QBL

Crime prevention through urban design principles in DCP

4.5.1.4.1 Project 100% 30-Jun-14 01-Jul-11

Mapping

Social Soc QBL


Diversity in housing choice 4.6.1.1.6 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL


Development controls to improve housing diversity

4.6.1.2.1 Project 100% 30-Jun-12 01-Jul-11

Mapping

Social Soc QBL



96


Strategic Planning PA25 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 100 100 100 % 1 Major strategic planning projects completed (% of identified for

quarter)

Comments

All Strategic Planning projects on track.

Design Excellence Panel (DEP) PA26 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 6 100 0 Trend 1 DAs reviewed by Panel

Urban Design Advisory Panel (UDAP) PA27 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 4 100 0 Trend 1 DAs reviewed by Panel

Heritage preservation PA32 Service 100%

Mapping

Social Soc QBL

KPI Target Units Achieved Score 1,200 100 1,200 items 1 Items on the heritage schedule

49 100 0 Trend 2 Development applications where appropriate considered for heritage value/impact



97

1004 1002 929 1102

0

500

1000

1500

2000

2500

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA10 Sustainability Council Greenhouse Gas Emissions (<tonnes) 2011/12

Target 7086

14868 16378

3033

0

4000

8000

12000

16000

20000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA10 Sustainability Council Energy Use (<gigajoules) 2011/12

Target

23613

28944 32543

19452

0

10000

20000

30000

40000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA10 Sustainability Council Water Use (kilolitres) 2011/12

Target



98

832

891 942

841

895 844 849

711 724 740

596

0

100

200

300

400

500

600

700

800

900

1000

2001

/02

2002

/03

2003

/04

2004

/05

2005

/06

2006

/07

2007

/08

2008

/09

2009

/10

2010

/11

2011

/12

PA34 Development Assessment Development Applications and Section 96 Certificates Received

Note: 2011/12 Section 96 Certificates not included

1st Quarter

2nd Quarter

3rd Quarter

4th Quarter

Total

183

355

151 125

0

100

200

300

400

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA34 Development Assesssment Development Applications Determined 2011/12



99

73 84

70 59

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA34 Development Assessment Mean Gross Time (Days) for DAs Determined 2011/12

84

62 52

44

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA34 Development Assessment Median Gross Time (Days) for DAs Determined 2011/12



100

97354

184661

284118

385550

0

100000

200000

300000

400000

500000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA54 Lending Service Stanton Library Attendance 2011/12

(Cumulative)

Target

50486 51339

37414 38426

0

10000

20000

30000

40000

50000

60000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA54 Lending Service Stanton Library Members 2011/12

Target

174459

322521

486092

643501

0

100000

200000

300000

400000

500000

600000

700000

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA54 Lending Service Stanton Library Loans 2011/12

(Cumulative)

Target

38 40

47 50

0

10

20

30

40

50

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA57 YouthServices Average Weekly Attendance at Youth Centre 2011/12

Target



101

486 447

367

472

0

100

200

300

400

500

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA71 Precincts Precinct Committee Meetings Attendance 2011/12

100 100 98 100

0

25

50

75

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA75 Council Meetings Council and Committee Meeting Business Papers and

Agendas Compliance 2011/12

Target

19 19

23

0.2 0

10

20

30

40

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA87 Call Centre Call Centre Average Wait Time (<secs) 2011/12

Target

81 81 81 80

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA87 Call Centre Call Centre First Time Call Resolution Rate (%) 2011/12

Target



102

98 98 97 97

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA87 Call Centre Call Centre Telephone Calls Answered

and not Abandoned (%) 2011/12

Target

95 95 95 95

0

20

40

60

80

100

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA88 Counter Service Counter Service First Contact Resolution (%) 2011/12

Target

76 76

0

20

40

60

80

100

2nd

Qua

rter

4th

Qua

rter

PA89 Customer Requests Requests for Service Responded to

within defined Service Level (%) 2011/12

Note: 1st and 3rd Quarter data not available

Target

100

62

100

0

20

40

60

80

100

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA89 Customer Requests Correspondence Responded to within 10 Working Days

(%) 2011/12

Target



103

3 3

0

3

0

1

2

3

4

1st

Qua

rter

2nd

Qua

rter

3rd

Qua

rter

4th

Qua

rter

PA103 Financial Services Current Ratio (>or= %) 2011/12

Note: 3rd Quarter data not available

Target

0

0.2

0.4

0.6

0.8

1

1st

Qua

rter

4th

Qua

rter

PA103 Financial Services Building and Infrastructure Renewal Ratio (> %) 2011/12

Note: 2nd and 3rd Quarter data not available

Target

1

0

1.5

0

1

2

3

4

1st

Qua

rter

2nd

Qua

rter

4th

Qua

rter

PA106 Revenue Services Rates and Charges Overdue (<%) 2011/12

Note: 3rd Quarter data not available

Target


Based on GL Report 06/08/2012 110%

Project or Program Current Estimate

Expenditure YTD 06/08/12

Comments / Status Funding Adjustments

Drainage WorksDrainage Program. Includes the CCTV inspection of the drainage system, Cleaning of identified blockages, repairs and upgrades to the drainage system.

$854,500 $954,837 2011/12 works complete. Approximately 22 individual projects completed. 350 pipelines (6km) CCTV inspected and 90 pipelines (1.4km) cleaned or repaired as required.

Footpath Footpath Reconstruction Program includes 6 projects and 5 backup jobs.

$465,400 $450,527 Program complete including 2 of the backup projects.

Marine StructuresSea Walls & misc Marine Structures $942,208 $944,329 2011/12 Works Complete. Additional works at Kesterton Park

completed - funding to be brought forward from 2012/13 budget.

Miscellaneous Structures ProgramRetaining wall program has been finalised. A number of projects have been identified for design and repair.

$189,630 $190,051 Projects in Elamang Street, Green Street, Kareela Road, Kirribilli Avenue and Milson Road complete.

Parking MetersParking Meter installation and upgrade $4,030,000 $79,702 Tenders for the On-Street Parking Management System have

been evaluated. Council has requested that the awarding of the contract be deferred and the enforcement system go back on public exhibition and comments are sought from Civil Liberties Council. Subsequently, we are not expecting to award any part of this contract before the end of the 4th Quarter. Balance of the budget will need to be carried forward.

Engineering & Property Services2011/2012 Capital Works Program 4th Quarter Report

Printed 06/08/2012 12:18 PM I:\DOCS\Budgets\#2011 2012\Capital Works Wrap up 2011-12 Q4 - Jon.xls Page 1 of 4







Roads and Street FurnitureRoad Pavement Program includes 22 individual projects

$1,951,550 $1,849,458 Program to be completed by May 30 2012

Bus Shelter Upgrades $47,032 $18,134 Work to be completed in fourth quarter 2012. Street Furniture Program.Program consisted mainly of fencing upgrades.

$344,520 $418,903 Street Furniture Program completed.

Streetscape WorksNorth Sydney CBD $2,272,356 $726,978 There are continuing delays obtaing RTA approval for the Miller St

Layout. The program of works was adjusted to accommodate these delays. Works on Little Walker St, Pacific Hwy and Mount St were reprioritised and will be undertaken prior to the Miller St works. Mount Street has been completed. Little Walker Street is 95% complete awaiting delivery of the new light poles. Miller St is now programed to comence in 2012/13 pending RTA approval. Miller Street budget to be carried over.

Other Street Scape Works $235,000 $62,505 Underawning lighting for Neutral Bay completed. Cammeray will be completed in July 2012. Stages 2 and 3 in Cremorne scheduled for completion in 1st Quarter 2012/13.

Crows Nest Mainstreet $742,849 $290,983 Burlington Street upgrade placed on hold pending the joint redevelopment of the Alexander St Parking Station & adjacent Woolworths site. Ausgrid/EA have agreed to relocate the Ernest Place substation kiosk to the rear of Baptist Church on a proposed 50/50% share basis with Council.Stage 2 Ernest Place Upgrade works scheduled to commence 1st Quarter 2012/13. Council exhibited shortlisted designs for 'gateway elements' to either end of Ernest Place in 4th Quarter. Application for renewal of Mainstreet Levy in July 2013 approved by IPART.

Neutral Bay Mainstreet Program $288,778 $56,490 Stage 4 underawning lighting completed 4th Quarter. Feature lighting concept and shared zone for Young Lane being designed and Traffic Management Plan is being prepared. Application for renewal of the Mainstreet Levy in July 2013 has been approved by IPART

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Bike & Pedestrian Facilities program. Includes bike strategy facilities, Walking maps, pedestrian safety projects.

$100,564 -$10,467 50:50 grant funding from RMS for 2 bike facility projects - designs completed. Consultation and referral to Active transport Sub-Committee and Traffic Committee for approval prior to construction. Projects will need to be carried forward to 2012/13.

Traffic Facilities program. Includes various traffic calming and pedestrian facility projects. Including Christie St Traffic Lights

$446,060 $158,628 Council awaiting RMS approval of 3rd design for pedestrian lights at Christie St. Traffic Facilities have been designed. Some facilities have been complted. Due to the lengthy Community Consultation process, some projects will need to be carried forward to 2012/13 financial year.

Car ParksAlexander Street Carpark Redevelopment $251,000 $283,176 Council approved facades concepts and resolved to lodge

application with DLG seeking approval to enter into a PPP with Woolworths. Woolworths/Fabcot preparing a fresh Planning Proposal.

Parraween St Cremorne Mixed Use Concept

$169,870 $293 The deferral of the "special use " zones from the DLEP 2010 has delayed progress on preparing the development application for the site. Planning Proposal prepared for exhibition 1st Quarter 1012/13.

Replacement of Parking Control Equipment.

$32,491 $66,829 Installation complete.

Car Park Barrier Upgrade. The barriers need to be upgraded around the edges of the car parks.

$0 $0 Holterman Street completed. Alexander Street Car Park work awaiting outcome of redevelopment proposal.

Variable Message Parking Guidance Signage

$200,000 $9,790 Trial sign installed in Ridge Street. Tenders expect to be called in June 2012.








Community FacilitiesProgram works include; improvements at Family Day Care and Crows Nest Centre

$334,761 $342,157 Lift modernisation work was completed by ThyssenKrupp at Crows Nest Centre. Toilets refurbishment work at the Crows Nest Centre completed for level 2 and toilet in level 1.

Rental PropertiesProgram includes, continued works on properties leased to Lower North Shore Community Housing, 43-51 Ridge Street, 232 Miller Street and 53-57 Ridge Street.

$237,592 $156,448 Re-painting at 53-57 Ridge Street has been completed. All repainting work in this program has been completed.

Council PremisesProjects include Council Chambers offices internal repainting and building refurbishment, solar PV system at Wyllie Wing, toilets upgrade at the Parks Depot.

$623,641 $392,045 Solar PV system completed at the Wyllie Wing with very good outcome. Parks Depot toilet upgrade has been completed. Solar PV system at the Central Depot also completed.

Council Depot modifications to water recycling system.

$165,000 $145,904 Additional funding required for recycling water and to rectify old windows.

Olympic Pool Repair Works $50,000 $51,929 Scheduled repair work completed. Other waterproofing work completed as planned.

Summary Position $14,974,802 $7,639,630

