december 2007 page 0
TRANSCRIPT
December 2007 Page 0
December 2007 Page 1
BUSINESS PROCESS REENGINEERING FOR THE BUILDING DEVELOPMENT REVIEW AND INSPECTION PROCESS IN SAN FRANCISCO
Business Process Reengineering (BPR) is a long established management analytical tool used to effect substantial improvements in large organizations with complex processes. It is a fundamental rethinking and radical redesign of business processes with the goal of achieving dramatic improvements in quality, timeliness and responsiveness in the delivery of services. In May 2007, the San Francisco Department of Building Inspection (DBI), under the direction of Mayor Gavin Newsom and the Building Inspection Commission (BIC), embarked on an ambitious Business Process Reengineering initiative to examine the entire building development review, inspection and permitting process for the City and County of San Francisco. The primary goal was to analyze the existing permitting and inspection process city wide, understand its strengths and weaknesses, and then design a new process that will result in a streamlined, efficient process with a focus on delivering high quality and timely services to our citizens. In June 2007, we invited key decision makers from the Mayor’s Office, city departments, and stakeholders from the public to convene as our BPR Executive Steering Committee. Four subcommittees were then formed: Plan Review and Permit Issuance; Inspections; Automation; and Performance Measures. Each subcommittee included staff representing city Departments involved in the review and inspection of developments, city union representatives, as well as representatives from industry, community organizations and individual customers. These subcommittees met on a weekly basis (and sometimes more frequently) for four months. During this period, several subcommittee members visited other cities, including San Diego, Sacramento, San Jose and Seattle to review their development review processes and compare those to current practices in San Francisco. As you will see in the information provided in this report, each subcommittee went through an in-depth, detailed analysis of existing processes; identified key findings; and developed a series of specific recommendations that provide San Francisco’s departments involved in the permit review and inspection process with an excellent “roadmap” to achieve major improvements in the way we do our work. The focus throughout the BPR process remained on implementing changes intended to achieve a simpler, easier-to-navigate, permit process that improves turnaround times, ensures predictability in the process and provides accurate, consistent, and timely service with an emphasis on excellence in customer service. As a result of the BPR process, a strong foundation and roadmap have been established to guide the implementation process. The recommendations will be prioritized for implementation along with stipulated staffing and budgeting requirements over the next 12 - 24 months. Cooperation and support by the Mayor’s Office, the Board of Supervisors, city departments and their respective Commissions will be essential to the success of this effort. Continued monitoring of the implementation of these improvements will enable us to maximize efficiencies and ensure substantial improvements in customer service. Simultaneously with the BPR effort, the Department contracted with an independent, professional research company – Corey, Canapary & Galanis Research, in late July and in
December 2007 Page 2
August, to conduct three focus groups to elicit qualitative insights about the Department’s review and approval process from our customers. These focus groups represented a cross-section of the Department’s customers – specifically homeowners, building professionals and community and industry representatives – and provided us with additional current data related to public and customer service perceptions. Although we did not include the findings from these focus groups in the deliberations of the BPR subcommittees due to time constraints, the focus groups give us another verifiable source of research that substantiates many of the BPR recommendations. As we move forward with the Implementation Phase, the Department will utilize the insightful information produced from the focus groups’ research to ensure that we attain one of our primary goals: being aware of and responding effectively to the needs of our customers. I am proud to point out that a major finding of our BPR effort is that the staff at DBI, as well as other city agencies, are highly professional, very competent, and possess a great deal of talent, experience and expertise. The staff is hard working, highly motivated, creative, and committed to providing high quality and timely service to our citizens. We have completed this important BPR report, thanks to the dedicated and thoughtful efforts of the nearly 200 participants listed in the appendix. I especially want to thank the DBI staff who graciously agreed to take on the additional responsibility of chairing and facilitating the BPR initiative, as well as those who participated on the subcommittees. Special thanks also go to our industry subcommittee co-chairs, John Schlesinger from the American Institute of Architects, who led the Plan Review and Permit Issuance Subcommittee; John O’Connor of the Residential Builders Association, who co-chaired the Inspection Subcommittee; Tony Sanchez-Corea of A.R. Sanchez-Corea & Associates, Inc., who co-chaired the Automation Subcommittee; and Gabriel Metcalf, Executive Director of San Francisco Planning + Urban Research Association, who co-chaired the Performance Measures Subcommittee. I also want to thank our customers, representatives of industry and community groups, and other city department staff who took time from their busy schedules to assist us in this invaluable endeavor.
Isam Hasenin, P.E., C.B.O. Director Department of Building Inspection
December 2007 Page 3
EXECUTIVE SUMMARY
December 2007 Page 4
EXECUTIVE SUMMARY The BPR Executive Steering Committee completed its review of recommendations forwarded by its four subcommittees in late October 2007. Over 180 recommendations were approved for inclusion in this Report. In addition to these key recommendations, “parking lot” issues were identified by the subcommittees, noting that these were outside of the scope of this initiative.
HIGHLIGHTS OF DBI BPR KEY FINDINGS AND RECOMMENDATIONS
I. PLAN REVIEW AND PERMIT ISSUANCE SUBCOMMITTEE
This subcommittee examined the complex review and permit issuance process involving multiple city departments. Depending upon the scope of a proposed project, reviews often demand the time and resources of the Department of Building Inspection, the Planning Department, the Department of Public Works, the San Francisco Fire Department, the Department of Public Health, the Mayor’s Office on Disabilities, the Redevelopment Agency, the San Francisco Public Utilities Commission, the Municipal Transportation Authority, and others. The subcommittee mapped in detail the “As-Is” and “To-Be” process involved in real project scenarios – and identified the following Key Findings and Recommendations:
Key Findings:
• Automation and technology are not available and/or not fully utilized. • Lack of well-defined turnaround time for project review. • Unreasonably long review and processing times. • Inconsistent plan submittal standards and requirements that vary among reviewing
agencies. • Duplication of plan reviews and rechecks by different reviewing agencies. • Lack of adequate quality control, staff training manuals and operating procedures. • Inconsistent application of rules and regulations. • Inconsistent method of tracking customers in the building. • Frequent breakdowns in permitting process for customers. • Improper and inconsistent use of the Permit Tracking System. • Complex bureaucratic process that still relies too heavily on paper. • Too many loop-backs in the permitting process. • Unnecessary hand-offs of customers in the review and processing of permits. • Frequent bottlenecks at customer service stations. • Overlapping and sometimes conflicting requirements from different divisions and/or
agencies. • Poor coordination among divisions resulting in a bureaucratic “silo” mentality.
December 2007 Page 5
Key Recommendations:
• Create new permit technician classification, and/or retrain those in existing classification to obtain skills to streamline the review process.
• Implement parallel plan check process for all projects. • Improve inter-agency and intra-agency coordination of reviews and
communications. • Develop, publish, and implement plan review turnaround times. • Expand Over-The-Counter services and reviews. • Install an automated customer tracking system in the Permit Center. • Centralize intake/plan submittal process and develop better intake standards. • Identify/eliminate redundant, unnecessary reviews, approvals, and regulations. • Create/Remodel Permit Center to improve the customer’s experience. • Create a true “One-Stop Shop,” to include all city review agencies. • Reduce paper-based process and maximize the use of automation and
technology. • Expand web-based services.
II. INSPECTIONS SUBCOMMITTEE
Because multiple city departments and agencies are frequently involved in a wide range of inspections, coordination issues and time-consuming duplications were identified as areas in need of change. The subcommittee examined carefully the “As-Is” and “To-Be” review and approval process and steps involved in inspection services, and made the following Key Findings and Recommendations:
Key Findings:
• Lengthy turnaround times for inspections. • Duplication of inspections by more than one agency. • Automation and technology are not available and/or not fully utilized. • Automation and technology are not consistently used across all disciplines. • Inconsistent procedures for inspection requests between different disciplines.
Key Recommendations:
• Develop, publish, and implement turnaround times for inspections to be within two
business days of request, with a later goal of one business day. • Eliminate duplicate inspections by defining explicit inspection responsibilities for
each agency and agency divisions. • Improve coordination between DBI inspections and other agencies such as PG&E,
Water Department, SFPUC, DPW-BSM, DPH, etc. • Centralize and automate inspection scheduling for all disciplines, with all city
agencies to adhere to uniform time, hours and methods of inspections. • Improve consistency and uniformity between inspection staff and/or agencies. • Schedule Board of Permit Appeals cases to be heard within 45 calendar days to
expedite inspections’ process.
December 2007 Page 6
III. AUTOMATION SUBCOMMITTEE
This subcommittee focused on the identification and application of state-of-the-art and appropriate technologies, including areas where more accessible and more convenient web-based/online services can be provided, and communications with customers can be improved. It examined in detail the permit review and inspections’ process steps where automation and/or new technology tools can make substantial improvements in terms of accuracy and consistency of data collection, and provide the systemic means to improve the process for those using the system both within city government and the public. The subcommittee identified the following Key Findings and Recommendations:
Key Findings:
• Databases of agencies involved in permit reviews and inspections are not linked. • Lack of an automated system to track customers in the Permit Center. • Inconsistent use of the Permit Tracking System by staff. • Inability of the current Permit Tracking System to provide holds, and accountability
sign-offs. • Inability of the current Permit Tracking System to provide accurate information that
shows online/real-time status of any project, including identifying which staff person within a specific agency is currently reviewing that project.
• Too much reliance on paper forms, permits, etc. • Lack of online plan review and limited online permitting processes. • Lack of automated transfer of inspection information between field sites and the
administrative office.
Key Recommendations:
• Develop city-wide automated permit tracking system to track the entire development, review, permit, and inspection process.
• Integrate databases from all departments involved in permit review and inspections. • Create a “smart” permit numbering system for simplified, more accurate, tracking of
projects. • Provide updated online services covering all pertinent information for any property,
its permit history, construction type, complaints, violations, conditions of approval, etc.
• Expand the availability, use, and scope of online permits. • Provide field staff with mobile device capable of receiving/transmitting/updating
information between the field and office database. • Pilot electronic plan submittal and plan review. • Implement an automated customer tracking system in the Permit Center.
IV. PERFORMANCE MEASURES SUBCOMMITEE
This subcommittee focused on the identification and development of quantifiable and measurable criteria applicable to all city agencies involved in the application and plan review, permit issuance and inspection processes. Charged with setting
December 2007 Page 7
reasonable, practical and achievable goals/performance standards city wide, and thereby setting the baseline from which ongoing changes may be measured and acted upon, the subcommittee identified the following Key Findings and Recommendations:
Key Findings:
• Lack of established turnaround time targets for plan reviews. • Lack of established turnaround time targets for inspections.
Key Recommendations:
• Implement the following performance measures and turnaround times. • Provide quarterly and annual reports to evaluate actual performance against
established measures and objectives.
Target:
1. To complete and issue to the project sponsor the initial comprehensive plan review comments within established turnaround times as described below, for at least 90% of projects. These turnaround times will apply to all review disciplines unless otherwise noted.
a. Small Projects: 10 business days from arrival date to review discipline.
• Simple one or two-story single family and duplex on level lot. • Minor modifications and additions to single multi-family residential,
commercial and industrial buildings. • Signs with structural calculations. • Commercial tenant-improvements with minor structural calculations. • Site retaining walls. • Foundation repairs. • Storage racks.
b. Medium Projects: 20 business days from arrival date to review discipline.
• Three-story or more single family dwelling or duplex. • Custom, unusual single family dwelling including hillside with steel
substructure and/or concrete piers or caissons. • Two, three or four-story multi-family, commercial or office buildings. • Simple four-story multi-family residential project over a concrete podium. • Complex commercial and office tenant improvements with or without
structural calculations. • Parking structures (up to three stories). • Assembly occupancies (churches, schools, restaurants with multiple dining
rooms, etc.). • Excavation and shoring. • Indoor swimming pool.
December 2007 Page 8
c. Large Projects: Turnaround times to be determined on a case by case basis determined and provided to project sponsor at submittal time for all reviewing agencies (excluding Planning Department and SFRA). Note: These projects must go through completeness review by appointment only before intake.
• Complex four or more stories commercial/office buildings or multi-family
project including buildings over a concrete podium. • High rise buildings. • Multiplex theatres/auditoriums. • Multi-story shopping centers/malls. • Convention centers. • Airport. • Wastewater and water treatment plants. • Projects subject to peer review.
2. For building permit application, Planning Department and SFRA to complete
and issue the initial comprehensive plan review comments/corrections, within 15 business days of arrival date, for 90% of projects.
3. To schedule all rechecks within three business days of request for at least 90%
of projects.
4. To distribute all submitted drawings to next review station within one business day for 90% of projects.
5. To schedule pre-application meetings for all city agencies, excluding Planning
Department and SFRA, within three business days of request and to be held within 10 business days for 90% of projects.
6. For Planning Department and SFRA, to schedule pre-application meetings
within three business days of request to be held within 15 business days for 90% of projects.
7. For all city agencies, to perform field inspections associated with DBI permits
within two business days of request for 90% of projects with a long-term goal of one business day.
8. For DBI and SFFD, to respond to life hazards/life safety/lack of heat
complaints within one business day for 100% of requests.
December 2007 Page 9
AS-IS AND TO-BE PROCESS
SAMPLE MAPS
December 2007 Page 10
OVER-THE-COUNTER WITH PLANS
“As-Is” Mapping Issues:
• No tracking of customer; wait times vary. Bottlenecks occur. • Not all agencies are in close proximity of each other; some agencies are not adequately represented at the Permit Center. • Lack of proper screening until the specific station reviews the project, resulting in the need for more rechecks and rejected applications.
“To-Be” Mapping Narrative:
1. Registration or self-help kiosk, directed to Records or IPR (Initial Permit Review). No more than 60 seconds.
2. Help Desk is available for general questions and procedures for all categories listed below.
a. Obtaining records. b. Registration or self help kiosk (no more than 60 seconds), routed to records
station. c. Triage and recheck appointments, non-DBI submittals, records, applications
(example: Planning conditional use or variance applications). d. Registration or self help kiosk (no more than 60 seconds), routed to station.
1. IPR Permit Technician determines if application requires routing to Planning
Department. If routing is required to Planning Department, this station is always the first station the customer visits via the automated customer tracking system. If the Planning Department rejects the submittal, or if it requires additional information, the customer returns with necessary information, signs in at Registration and proceeds via the automated customer tracking system directly to the Planning Department station for final sign-off.
2. IPR Permit Technician determines if application complies with OTC rule (less than
one hour of review per station). If it does not comply, customer proceeds to submit application under “Addendum Submittal” process.
If it does comply, IPR Permit Technician determines if routing required to
disciplines at other stations. Permit Technician determines fee valuation and sends customer to cashier for filing and plan review fee payment, prior to any plan review work being performed.
5. Customer returns with receipt from cashier to continue processing.
6. If IPR Permit Technician determines application needs to be routed to other
disciplines, Technician can call upon inspector/plans examiner from other stations to review if simple sign-off is required. If no other disciplines are required to review application and drawings, IPR Permit Technician handles all other functions (including DPW-BSM in some cases).
December 2007 Page 11
7. IPR Permit Technician performs all other tasks listed in this Report Section III B, “Department of Building Inspection: Permit Center, Station 2.” If no other stations are required to review the application and drawings, IPR Permit Technician determines final plan review valuation and sends customer to cashier for final fee payment and to obtain permit and job card. While customer pays fee, Permit Technician stamps drawings. Customer returns with permit, job card and receipt from cashier and collects drawings.
a. To ensure early tracking of SFPUC wastewater/water capacity charges, drawings must include information such as square footage, fixture count, etc. for all permit applications.
8. If other stations need to review application and drawings, IPR Permit Technician
determines routing and sends customer to next station.
9. If other stations need to review application and drawings, customer carries drawings to each station for approvals. If corrections are needed, customer returns with corrections via a recheck appointment. If no corrections are needed, customer proceeds to permit issuance station.
10. Customer is responsible for collating drawings to make two approved sets. IPR
Permit Technician at Permit Issuance Station verifies that all stations have approved the drawings.
11. IPR Permit Technician at Permit Issuance Station determines final plan review
valuation and sends customer to cashier for final fee payment and to obtain permit and job card. While customer pays fee, Permit Technician stamps drawings. Customer returns with permit, job card and receipt from cashier and collects drawings.
8:00
AM
–3:
45P
MC
alls
out n
umbe
rfor
the
next
cust
omer
1408
Cle
rk, 6
331
Bui
ldin
gIn
spec
tor
Rev
iew
app
licat
ion
form
s fo
rco
mpl
eten
ess
Che
ck fo
r DB
I vio
latio
ns, P
lann
ing
His
toric
alsi
gnifi
canc
e, B
lock
and
Lo
t inf
orm
atio
n on
Div
isio
nA
pplic
atio
ns –
Per
mit
Trac
king
Sys
tem
Det
erm
ine
rout
ing
requ
irem
ents
Est
ablis
h fo
rm ty
pe (
Form
3 o
rFo
rm 8
)S
tam
p Le
ad F
ee if
requ
ired
Pro
vide
final
sta
mp/
sign
-off
afte
r all
requ
ired
disc
iplin
es h
ave
sign
ed
8:00
AM
–5:
00 P
MTa
ke a
num
ber (
5 –
60 m
in.w
ait)
Che
ck if
pla
nnin
g ap
prov
alis
nec
essa
ryV
erify
pro
perty
info
on
Pla
nnin
g D
epar
tmen
tda
taba
seIf
hist
oric
al, c
usto
mer
mus
t tal
k to
a h
isto
rical
pres
erva
tioni
st –
his
toric
al p
rese
rvat
ioni
sts
are
only
at th
e co
unte
r 2.5
hou
rs p
er d
ayC
heck
BB
N, P
lann
ing
viol
atio
n, ½
fee,
etc
.V
erify
rout
ing
If O
K, s
tam
p w
ith fe
e st
amp
on fr
ont o
f per
mit
appl
icat
ion
form
,sig
n ba
ck o
f app
licat
ion
form
DB
I Pub
licIn
form
atio
nC
ount
er (1
st F
loor
)
Sta
rt
New
Cus
tom
ers
or th
ose
that
may
be
unfa
milia
r w
ithth
e pr
oces
s
DB
IOTC
No
Pla
nsC
ount
er R
evie
w (1
st F
loor
Sta
tion
2)
DB
IC
entra
l Per
mit
Bur
eau
Freq
uent
or E
xper
ienc
edC
usto
mer
sA
pplic
ant t
akes
a n
umbe
r
Pla
nnin
g D
epar
tmen
tIn
form
atio
n C
ount
er(P
IC)
(1st F
loor
Sta
tion
1)
DP
W-B
SM
(1st F
loor
, Sta
tion
#4)
SFF
D(4
th F
loor
)
DB
I Hou
sing
Insp
ectio
nS
ervi
ces
(6th F
loor
)
DB
I Mec
hani
cal P
lan
Rev
iew
(4th F
loor
)
DB
I B
ID/P
ID/E
ID (3
rd fl
oor)
orD
BI C
ES
(165
0 M
issi
on S
t. 3rd
floo
r,R
m. 3
12C
) dep
endi
ng o
nC
ompl
aint
Cas
e st
atus
SFR
A1
Sout
hV
an N
ess
DB
I Vio
latio
n no
t aba
ted
Dire
cts
cust
omer
s to
app
ropr
iate
sta
tions
– ta
ke a
num
bera
t Sta
tion
2 an
d w
ait
1424
Cle
rk,1
426
Sen
ior C
lerk
, 184
0 Jr
. Man
agem
ent A
ssis
tant
Ifsc
ope
of w
ork
need
s P
lann
ing
Dep
artm
ent r
evie
w, t
ells
cus
tom
erto
take
a n
umbe
r at P
lann
ing
as w
ell i
f the
re is
a lo
ng w
ait
Dire
cts
cust
omer
s to
app
ropr
iate
app
licat
ion
form
sH
elps
cus
tom
ers
with
filli
ng o
ut th
e fo
rms
Scop
es o
f Wor
ks a
t Sta
tion
2D
ry ro
t rep
air.
Term
ite re
port
is o
ptio
nal.
Mus
t ide
ntify
are
aan
d lo
catio
nR
e-ro
ofin
g ex
cept
coo
l roo
fW
indo
w re
plac
emen
tG
arag
e do
or re
plac
emen
t (sa
me
size
)N
on S
truct
ural
kitc
hen
and
bath
rem
odel
Rep
lace
/repa
ir si
ding
,stu
cco
Cha
ngin
g w
alls
(Non
-rat
ed) f
rom
stu
cco
to s
idin
gor
vic
e ve
rsa
(pic
ture
s ar
e re
quire
d by
Pla
nnin
g D
epar
tmen
t)In
stal
latio
n of
anc
hor b
olts
and
ply
woo
dpa
nels
on
the
grou
nd fl
oor o
rre
side
ntia
l bui
ldin
gsN
otic
e of
Vio
latio
n co
mpl
ianc
e w
ithou
tpla
ns
8:00
AM
–5:
00 P
MA
pplic
antu
ses
the
in-h
ouse
pho
ne a
nd c
alls
8-6
060
to b
e as
sist
edD
PW
-BS
M s
taff
com
es c
omes
from
beh
ind
the
wal
l (th
eir w
ork
cubi
cal)
to th
eP
erm
it St
atio
n 4
Rev
iew
s st
reet
spa
ce u
se is
nec
essa
ry(n
umbe
r of f
eet,
curb
cut
, stre
et b
lock
age,
etc.
)A
pply
for s
treet
spa
ce p
erm
it –
give
s ap
plic
ant a
noth
er fo
rm w
hich
they
nee
dto
fax
to D
PW-B
SM
on
875
Ste
vens
on S
treet
to a
ctiv
ate
8:00
AM
–5:
00 P
MS
ign
in o
n th
e cl
ipbo
ard
and
wai
t to
be
calle
dR
evie
w a
pplic
atio
n fo
rSFF
D c
ode
com
plia
nce
Sta
mp/
Sig
n ap
plic
atio
nC
ompl
ete
Fire
insp
ectio
n fo
rmIf
OK
, sta
mp
with
fee
stam
p on
fron
t of
perm
it ap
plic
atio
nfo
rm, s
ign
back
of
appl
icat
ion
form
8:00
AM
–5:
00 P
MD
rop
in w
ith 1
424,
142
6 cl
eric
al s
taff
Ver
ifica
tion
for 3
+ un
it bu
ildin
g(R
-1)
Che
ck fo
r act
ive
com
plai
nt c
ases
Res
olve
any
hou
sing
rela
ted
viol
atio
nsS
r. H
ousi
ng In
spec
tor s
igns
app
licat
ion
and
any
refe
renc
edo
cum
ents
If O
K, s
tam
p w
ith fe
e st
amp
on fr
ont o
f per
mit
appl
icat
ion
form
,si
gn b
ack
of a
pplic
atio
n fo
rm
If re
quire
d fo
r Mec
hani
cal r
evie
wSt
amp/
Sig
n ap
plic
atio
n52
03, 5
241,
520
5 M
echa
nica
lEn
gine
ers
If O
K, s
tam
p w
ith fe
e st
amp
on fr
ont
of p
erm
it ap
plic
atio
n fo
rm, s
ign
back
of a
pplic
atio
n fo
rm
If re
quire
dfo
r SFR
A re
view
Sta
mp/
Sig
n ap
plic
atio
nIf
OK
, sta
mp
with
fee
stam
pon
front
of p
erm
itap
plic
atio
n fo
rm,
sign
bac
k of
app
licat
ion
form
8:00
AM
–5:
00 P
MC
lerk
and
Sr.
Bui
ldin
g In
spec
tor
Cus
tom
ers
sign
in o
n cl
ipbo
ard
and
wai
tto
be
calle
d (5
-30
min
utes
wai
t)C
usto
mer
mus
t cal
l ins
pect
or o
nte
leph
one
if no
cle
rkis
at t
he d
esk
Req
uire
d if
ther
e ar
e an
y bu
ildin
gel
ectri
cal,
plum
bing
, vio
latio
ns th
at h
ave
not b
een
abat
edA
pplic
ants
mus
t cle
ar a
ny re
late
dvi
olat
ions
bef
ore
with
perm
it be
fore
subm
ittin
g an
y ot
her p
erm
itap
plic
atio
nsfo
r any
sco
pe o
f wor
kD
BI w
illab
ate
any
old
case
s th
at a
re n
otre
late
d to
the
wor
k if
poss
ible
(Exa
mpl
e:A
n ac
tive
case
con
cern
ing
a no
ise
com
plai
nt fr
om 1
996.
If D
BI a
ssur
es th
atno
ted
viol
atio
n is
no
long
er a
con
cern
, a
Sr.
Bui
ldin
g In
spec
tor w
ill ab
ate
the
case
)A
cces
s an
y ne
cess
ary
fees
(Sco
pe o
fw
ork
x2 o
r x9)
Sr.
Bui
ldin
g In
spec
tor S
tam
p/S
ign
if is
sue
isre
solv
ed a
nd/o
r not
requ
ired
(issu
esno
t rel
ated
to c
urre
ntap
plic
atio
n)
Fini
sh
Aug
ust 0
1, 2
007
BPR
– P
lan
Rev
iew
and
Per
mit
Issu
ance
Sub
com
mitt
eeA
s-Is
Map
ping
: Ove
r-Th
e-C
ount
er (O
TC) W
ithou
t Pla
ns
Ret
urn
to S
taio
n 2
for s
ign
off
Nee
ds P
lann
ing
Dep
artm
ent R
evie
w
No Planning DepartmentReview
Next Station per Routing Slip
REJ
ECT
REJ
ECT
REJ
ECT
REJ
ECT
REJ
ECT
REJ
ECT
REJ
ECT
REJ
ECT
Ret
urn
to S
tatio
n 2
for s
ign
off
No
othe
r rev
iew
,Si
gn o
ff
REJ
ECT
Returnto Station 2 for sign off
Dec
embe
r 200
7
BPR
– P
lan
Rev
iew
and
Per
mit
Issu
ance
Sub
com
mitt
ee T
o-B
e M
appi
ng: O
ver-
The-
Cou
nter
(OTC
) With
Pla
ns
PAY
FE
E@
CA
SHIE
R
INIT
IAL
PER
MIT
REV
IEW
(IPR
)
Nam
e ca
lled
via
Aut
omat
edcu
stom
er tr
acki
ng s
yste
mE
stab
lish
appr
oval
dis
cipl
ines
Det
erm
ine
cust
omer
rout
ing
Che
ck fo
r com
plet
enes
sC
heck
Hou
sing
stat
usC
heck
for N
otic
e of
Vio
latio
ns(N
OV
)C
heck
for b
lock
and
lot/a
ddre
ssA
dd a
ddre
ss to
Per
mit
Trac
king
Sys
tem
(PTS
), if
nece
ssar
yC
heck
occ
upan
cy c
lass
,use
Det
erm
ine
fee
eval
uatio
nsC
heck
app
rova
l ofG
reen
Rec
yclin
g Pr
ogra
mC
heck
Bus
ines
s Ta
xR
egis
tratio
n,W
orke
rsC
ompe
nsat
ion,
cont
ract
orin
fo, e
tc.
DPW
-BSM
prel
imin
ary
revi
ewC
heck
if h
isto
ric re
sour
ceC
heck
if C
ondi
tiona
l-Use
(CU
)ap
plic
atio
nSF
FD p
relim
inar
y re
view
PER
MIT
ISSU
AN
CE
STA
TIO
N
Che
cks
draw
ings
to m
ake
sure
all
sign
offs
com
plet
eD
eter
min
es fi
nalv
alua
tion
and
fees
Sen
ds c
usto
mer
to C
ashi
er w
hile
draw
ings
are
sta
mpe
d A
ppro
ved
PAY
FE
E@
CA
SHIE
R
FIN
ISHISSU
E PE
RM
ITan
d JO
B C
AR
D
App
rove
d
Pay
Rev
iew
Fee
Ret
urn
with
Rec
eipt
Ret
urn
with
rece
ipt t
o co
llect
draw
ings
.
Paym
ent f
orre
prod
uctio
nsre
quire
d?YE
SYe
s, if
requ
este
dR
ecor
ds?
OB
TAIN
INFO
RM
ATI
ON
, OR
AB
ATE
VIO
LATI
ON
S
PLA
NN
ING
DEP
AR
TMEN
T
Nam
e ca
lled
via
Aut
omat
ed c
usto
mer
track
ing
syst
em
DB
I Str
uctu
ral
Plan
Rev
iew
MEC
HA
NIC
AL
SFFD
DPW
-B
SM
DPH
SFR
A
SFPU
C
App
lican
t col
late
sdr
awin
gs to
pro
vide
final
app
rove
d se
ts
May be rejected if not code compliantIf changesrequired, correction sheet provided to customer, applicant returns withcorrections to any staff covering the discipline.If OTC not complete, may re-register next day without IPR
Ret
urn
to p
ick
up
appr
oved
sta
mpe
ddr
awin
gs
NO
APP
RO
VED
by
Plan
ning
Dep
artm
ent
APPLICANT CARRIES DRAWINGS TO EACHSTATIONS DETERMINED BYIPRROUTING
NO
TE:
All
stat
ions
:C
usto
mer
cal
led
via
Aut
omat
edcu
stom
er tr
acki
ngsy
stem
1 H
our m
axim
umA
ppro
vals
ent
ered
into
PTS
MO
D
IsPl
anni
ngD
epar
tmen
tre
quire
d?
Mor
e st
atio
ns?
YES
YES
HEL
P D
ESK
Cod
e qu
estio
nsPr
oces
s qu
estio
nsPo
licie
s an
d pr
oced
ures
Rej
ect /
Fu
rthe
rin
fone
eded
Rej
ect /
Fu
rthe
rin
fone
eded
IPR
sta
ffde
term
ines
ifO
TC?
NO
Go
to “T
o-B
e”m
appi
ng fo
rA
dden
dum
subm
ittal
YES
CU
STO
MER
TO
GO
DIR
ECTL
Y TO
REV
IEW
DIS
CIP
LIN
ES A
FTER
REG
ISTR
ATI
ON
REG
ISTR
ATI
ON
Che
ck in
Aut
omat
ed c
usto
mer
track
ing
syst
emse
nds
tone
xt s
tatio
n(6
0 se
cond
sor
less
)
REC
OR
DS
May
be
orde
red
onlin
e
KIO
SK
Sel
f che
ck-in
Aut
omat
ed c
usto
mer
track
ing
syst
emse
nds
tone
xt s
tatio
n(6
0 se
cond
sor
less
)
FIN
ISH
FREQ
UEN
T C
UST
OM
ERS
ALL
CU
STO
MER
S
STA
RT
Fill
out
elec
troni
cap
plic
atio
non
line
or a
tP
erm
it C
ente
rif
able
at c
usto
mer
area
Per
mit
hist
ory
requ
ired?
Per
mit
hist
ory
Req
uire
d?N
O
Proc
eed
to IP
R
NO
NO
Yes,
if
requ
este
d
Yes,
ifre
ques
ted
December 2007 Page 14
RESIDENTIAL DEMOLITION/NEW CONSTRUCTION – ADDENDUM “As-Is” Mapping Issues:
• Order of review by different agencies is uncertain. • Rechecking of documents among agencies; limited coordination among agencies. • Limited coordination of recheck appointments and collating drawings for final review. • Limited tracking of drawings. • No guaranteed turnaround times.
“To-Be” Mapping Narrative:
1. Full submittal sets, parallel plan review: customer is notified number of sets
required, based on routing. Customer brings copy of approved site permit. a. IPR Permit Technician is responsible for checking for completeness of
addendum submittal and that it matches approved site permit. b. Turnaround times for first set of plan review comments after initial plan review
to be within 10 business days for small projects, 20 business days for medium projects (See Performance Measures Subcommittee Report for specific project descriptions).
c. Recheck appointments to be scheduled with original plan examiner within three business days from day of request.
d. Customer to control rechecks with original plan examiner when ready for all disciplines.
2. Help Desk is available for general questions and procedures for all categories listed
below. a. Obtaining records. b. Registration or self help kiosk (no more than 60 seconds), routed to records
station. c. Triage and recheck appointments, non-DBI submittals, records, applications
(example: Planning conditional use or variance applications). d. Registration or self help kiosk (no more than 60 seconds), routed to station.
3. Customer responsible for obtaining sign-offs from each station, collating drawings
to make two approved sets. 4. Permit Technician at Permit Issuance Station verifies that all stations have
approved the drawings. 5. Permit Technician at Permit Issuance Station determines final plan review valuation
and sends customer to cashier for final permit fee payment and to obtain permit and job card. While applicant pays fee, Permit Technician stamps drawings. Customer returns with permit, job card and receipt from cashier and collects drawings.
8:00
AM
–3:
45 P
MC
usto
mer
sig
ns in
Sr.
Pla
n E
xam
iner
che
cks
for
com
plet
enes
s ba
sed
on w
hat y
our
subm
ittal
nee
ds –
nec
essa
rydo
cum
ents
, ref
eren
ce d
raw
ings
, cop
yof
Site
Per
mit
Pac
kage
for E
ACH
adde
ndum
with
num
ber o
f set
s fo
rnu
mbe
r of s
tatio
nsA
ttach
es A
dden
dum
car
d,V
erifi
es c
orre
ctro
utin
gS
tam
ps a
nd lo
gs in
to P
erm
it Tr
acki
ngS
yste
mA
pplic
ant s
igns
add
enda
card
If ap
plic
ant b
rings
less
set
s th
an th
enu
mbe
r of s
tatio
ns, t
hey
can
brin
g it
late
r
8:00
AM
–5:
00 P
MTa
ke a
num
ber (
5 –
60 m
in. w
ait)
Che
ck e
ntitl
emen
tsV
erify
pro
perty
info
on
Pla
nnin
gD
epar
tmen
t dat
abas
e.If
hist
oric
al, c
usto
mer
mus
t tal
k to
a
hist
oric
al p
rese
rvat
ioni
st –
his
toric
alpr
eser
vatio
nist
sar
e on
ly a
t the
cou
nter
2.5
hour
s pe
r day
Che
ck B
BN
,Pla
nnin
g vi
olat
ion,
½ fe
e,
etc.
Iden
tify
Plan
ner f
or ro
utin
gIf
ok, i
nitia
l AC
CEP
Ton
rout
ing
slip
Site
Per
mit
Issu
ed
DB
I Int
ake
Cou
nter
1660
Mis
sion
St.
4th F
loor
App
lican
t ret
urns
with
min
imum
2se
ts o
f pla
ns w
ith c
lear
ly m
arke
dco
ver s
heet
say
ing
wha
t the
yar
e su
bmitt
ing
for
Pla
nnin
g D
epar
tmen
tIn
form
atio
n C
ount
er (P
IC)
(1st
Floo
r Sta
tion
1)
Aug
ust 8
,200
7
BPR
-Pl
anR
evie
w a
nd P
erm
it Is
suan
ce S
ubco
mm
ittee
As-
IsM
appi
ng: R
esid
entia
l Dem
oliti
on/N
ew C
onst
ruct
ion
-Add
endu
m
If thereare changes to the SitePermit that impactPlanning Department, must be routedto Planning Department.
DB
I Pla
n R
evie
w S
ervi
ces
1660
Mis
sion
St.
2nd F
loor
Inte
rnal
Rou
ting
No
Cha
nges
to S
ite
8:00
AM
–4:
45 P
MA
rriv
es in
bac
kva
ult
Wor
kloa
dM
anag
er d
eter
min
es n
umbe
r of h
ours
for
revi
ewD
eter
min
es n
ext a
vaila
ble
Plan
Exa
min
erw
ith th
ele
ast b
ack
log
Ver
ifies
rout
ing
If ad
ditio
nal s
ets
are
need
ed,
Cal
ls a
pplic
antt
o su
bmit
per r
outin
g
DB
I Stru
ctur
al P
lan
Rev
iew
1660
Mis
sion
St.,
2nd
Flo
or
RE
CH
EC
K A
PP
OIN
TME
NT
Rec
heck
app
oint
men
t is
mad
e w
ithth
e st
aff
App
lican
t and
Pla
n E
xam
iner
mee
t and
go
over
pla
ns to
geth
erIf
okay
, Pla
n E
xam
iner
sta
mps
and
sig
ns o
ffIf
mor
e ch
ange
sne
edto
be
mad
e, A
pplic
ant m
ust m
ake
chan
ges,
and
resc
hedu
lean
appo
intm
ent t
o m
eeta
gain
If there aremajor changes,MUSTsubmit alternative Site Permit
DB
I Pla
n R
evie
w S
ervi
ces
staf
f ver
ifies
all
need
ed s
tam
psfro
m o
ther
div
isio
ns a
nd d
epar
tmen
ts
WO
RK
UN
DE
RW
AY
DB
IPla
n R
evie
w S
ervi
ces
1660
Mis
sion
St.,
2nd
Flo
or
App
lican
t ret
urns
with
add
ition
al s
ets
No
resp
onse
Upo
n ex
pira
tion
date
,ap
plic
ant i
s se
nt a
w
arni
ng le
tter.
Ove
r the
Cou
nter
(See
Ove
r-th
e-C
ount
er w
ith P
lans
Map
)
If O
ver-t
he-C
ount
er(O
TC)
Ser
ial
Rev
iew
Cancelled by Central Permit Bureauuponrequest of Plan Examiner
Exp
ires
in …
(fro
m h
old
date
):$1
~ $
99,9
99 –
39 c
alen
dar d
ays
$100
K ~
$1
Mill
ion
–69
cal
enda
rda
ys$1
Milli
on+
99 c
alen
dard
ays
Pay
s E
xten
sion
Fee
of $
32.8
0w
ith D
BIP
lan
Rev
iew
Ser
vice
son
2nd
Flo
or
SFF
D16
60 M
issi
onS
t.,2nd
Flo
orD
BI S
truct
ural
Pla
n R
evie
w16
60 M
issi
on S
t., 2
nd F
loor
DP
W-B
SM
1660
Mis
sion
St,
1st F
loor
DP
H13
90 M
arke
tSt
Rev
iew
s, s
ends
out
pl
an c
heck
com
men
tsif
need
ed to
app
lican
t,de
sign
pro
fess
iona
lan
da
cour
tesy
fax
topl
an ru
nner
App
lican
t mak
esR
eche
ck a
ppoi
ntm
ent
with
Pla
nE
xam
iner
Pic
ksup
dai
ly fr
om 2
nd fl
oor b
inLo
gs in
to P
erm
it Tr
acki
ng S
yste
mR
evie
ws
for s
treet
/sid
ewal
k ge
nera
l iss
ues
App
lican
t goe
s on
sep
arat
e ap
plic
atio
n w
ith D
PW
-BU
Fan
d D
PW-B
SM
if th
ere
is tr
ee a
nd la
ndsc
ape
Turn
arou
nd ti
me
5 B
usin
ess
Day
sTe
lls a
pplic
ant b
efor
ehan
d to
file
a fu
ll se
t to
875
Ste
vens
on S
t. of
fice,
who
will
emai
l the
info
rmat
ion
back
to S
tatio
n 4
DP
W-B
SM
sta
ff
Pic
ks u
p fro
m S
FFD
bin
Ass
igne
d M
on.a
nd T
ues.
mor
ning
Ass
ign
on P
erm
it Tr
acki
ngS
yste
m a
ccor
ding
toba
cklo
gTu
rnar
ound
tim
e 3-
4 w
eeks
for H
igh
Ris
eP
ut in
to P
lan
Exa
min
er’s
bin
(Pre
-app
licat
ion
cove
rs w
ater
flow
cal
cula
tions
,pre
limin
ary
Sm
oke
cont
rol)
?
SFR
A1
Sou
thV
an N
ess,
5th fl
oor
Wis
hes
to b
e la
stfo
r rev
iew
/ap
prov
al o
n si
tepe
rmit
only
for
certa
in jo
bs.
May
or’s
Offi
ce O
nD
isab
ility
401
Van
Nes
s, R
m 3
00
All
perm
its u
sing
any
publ
ic fu
nds
are
hand
car
ried
to
May
or’s
Offi
ce o
nD
isab
ility
for r
evie
w
App
lican
tcom
pile
s al
l wor
king
stam
ped
sets
into
2 s
ets
of fi
nal p
lans
Put
sal
l rec
heck
cha
nges
shee
ts to
geth
er
DBI
Mec
hani
cal P
lan
Rev
iew
1660
Mis
sion
St.,
2nd
Flo
or
DP
W-B
SM
1660
Mis
sion
St,
1st F
loor
SFF
D16
60 M
issi
on S
t.,2nd
Flo
or
DB
I Mec
hani
cal P
lan
Rev
iew
1660
Mis
sion
St.,
2nd
Flo
or
Rev
iew
s fo
r M
echa
nica
l Cod
eC
ompl
ianc
e
Sign
Off
Part
ies
It is
then
the
appl
ican
t'sre
spon
sibi
lity
to c
onta
ct th
e in
divi
dual
dep
artm
ents
for f
inal
sign
off
mee
tings
, onc
e al
lof
the
plan
che
ck c
omm
ents
hav
e be
en a
ddre
ssed
.
Put
all
rech
eck
chan
ges
shee
ts to
DB
I Pla
n R
evie
w S
ervi
ces
DB
I Cen
tral P
erm
it B
urea
u16
60 M
issi
onS
t, 1st
Flo
or
No
Res
pons
e
Applicant brings additional sets and copies of permit application
Responsible fordistribution
Inco
mpl
ete.
Fax
Com
men
ts to
App
lican
t.A
pplic
ant s
ubm
its o
n 2nd
floo
r*M
akes
sur
e th
e ch
ange
sdo
es n
ot c
onfli
ct w
ith o
ther
agen
cies
DP
W-B
SM
875
Ste
vens
on
DP
W-B
UF
Cal
l 641
-264
6
Recheck Appointment
Rec
heck
Appo
intm
ent
Rev
ised
pla
n ro
uted
inte
rnal
ly
Type
s of
Add
endu
ms:
Fou
ndat
ion
Sup
erst
ruct
ure
Arc
hite
ctur
al M
echa
nica
l/Ele
ctric
al/P
lum
bing
(in
clud
es S
mok
eC
ontro
l) E
xter
iorW
all
Spr
inkl
er/S
FFD
Ala
rm
Brin
gs re
vise
d pl
ans
forD
PW
-B
SM
* For
eac
had
dend
umsu
bmitt
al
Dec
embe
r 200
7
BPR
– P
lan
Rev
iew
and
Per
mit
Issu
ance
Sub
com
mitt
ee T
o-B
e M
appi
ng: R
esid
entia
l Dem
oliti
on/N
ew C
onst
ruct
ion
-Add
endu
m
REG
ISTR
ATI
ON
Che
ck in
Aut
omat
ed c
usto
mer
track
ing
syst
emse
nds
to n
ext s
tatio
n (6
0se
cond
s or
less
)
REC
OR
DS
May
be
orde
red
onlin
e
KIO
SK
Sel
f che
ck-in
Aut
omat
ed c
usto
mer
track
ing
syst
emse
nds
to n
ext s
tatio
n (6
0se
cond
s or
less
)
HEL
P D
ESK
Cod
e qu
estio
nsP
roce
ss q
uest
ions
Pol
icie
s an
d pr
oced
ures
Pay
Fee
@C
ASH
IER
INIT
IAL
PER
MIT
REV
IEW
(IPR
)
Nam
eca
lled
via
Aut
omat
edcu
stom
er tr
acki
ng s
yste
mE
stab
lish
appr
oval
disc
iplin
esD
eter
min
e cu
stom
er ro
utin
gC
heck
for c
ompl
eten
ess
Ver
ify m
atch
with
app
rove
dsi
te p
erm
itD
PW-B
SM p
relim
inar
yre
view
Ent
er R
adio
Fre
quen
cyid
entif
icat
ion
(RFI
D) c
ode
to
draw
ings
Pla
ce d
raw
ings
and
subm
ittal
s in
appr
opria
tebi
ns to
tran
sfer
to s
tatio
ns
PER
MIT
ISSU
AN
CE
STA
TIO
N
Che
cks
draw
ings
to m
ake
sure
all
sign
offs
com
plet
eD
eter
min
es fi
nalv
alua
tion,
incl
udin
g S
choo
l fee
s, S
FPU
C, S
FM
unic
ipal
Tra
nsit
(MU
NI),
etc
.S
ends
cus
tom
erto
Cas
hier
whi
ledr
awin
gs a
re s
tam
ped
App
rove
d
Rej
ect /
M
ore
info
need
ed
FIN
ISH
FREQ
UEN
T C
UST
OM
ERS
ALL
CU
STO
MER
S
Yes,
if
requ
este
d
Pay
Rev
iew
Fee
Ret
urn
with
Rec
eipt
Ret
urn
with
rece
ipt t
o co
llect
dr
awin
gs
Pay
men
t for
repr
oduc
tions
requ
ired?
YES
Yes,
ifre
ques
ted
CO
MPL
ETE
SUB
MIT
TAL
OR
OB
TAIN
MO
RE
INFO
RM
ATI
ON
Ret
urn
to p
ick
upap
prov
ed s
tam
ped
draw
ings
STA
RT
Cus
tom
er b
rings
appr
oved
site
perm
it se
tand
mul
tiple
add
endu
mse
ts
Sm
alle
r pro
ject
s,no
app
oint
men
ts
Larg
er p
roje
cts,
cust
omer
has
optio
n fo
rap
poin
tmen
t
DB
I Str
uctu
ral
Plan
Rev
iew
MEC
HA
NIC
AL
SFPU
C
SFR
A
DPH
DPW
-BSM
SFFD
MO
D
Cus
tom
er c
olla
tes
Appr
oved
dra
win
gs to
prod
uce
two
final
sets
May
be
reje
cted
if n
otco
de c
ompl
iant
If ch
ange
sre
quire
d,ea
ch s
tatio
nno
tifie
scu
stom
er fo
r co
rrec
tions
Cus
tom
er m
akes
rech
eck
appo
intm
ents
for e
ach
stat
ion
With
sig
n of
f at
mee
ting,
if a
ppro
ved
Sep
arat
e pe
rmit(
s)re
quire
dD
oes
not h
old
upap
prov
als
Fina
l ins
pect
ion
requ
ires
perm
itap
prov
als
NO
TE:
“Mas
ter P
lan”
or r
epet
itive
proj
ects
may
bere
view
edsi
mul
tane
ousl
yto
pre
vent
dup
licat
e pl
an c
heck
ing
NO
TE:
Enha
nced
ser
vice
ava
ilabl
e fo
r add
ition
al fe
e –
all s
tatio
ns
Plan
ning
Dep
artm
ent
revi
ew a
nd a
ppro
val
Per
mit
hist
ory
requ
ired?
Per
mit
hist
ory
Req
uire
d?
Is it
iden
tical
to a
ppro
ved
site
perm
it?
IPR
to: Col
lect
mul
tiple
copi
es o
f pla
nsfro
m c
usto
mer
Set
up
rout
ing
loca
tions
and
sequ
ence
Rou
te p
lans
todi
scip
lines
Det
erm
ine
turn
arou
nd ti
mes
Dis
cipl
ine
supe
rvis
or to
estim
ate
revi
ewho
urs
Turn
arou
nd ti
mes
mar
ked
on p
lans
Pla
ns a
ssig
ned
to
staf
f
Plan
s de
liver
ed to
Dis
cipl
ines
with
in o
nebu
sine
ss d
ay
YES
NO
NO N
O
AFT
ER P
LAN
NIN
G D
EPA
RTM
ENT
APP
RO
VAL
If te
nant
dis
plac
emen
t, 15
cal
enda
rda
yho
ld, o
nce
fees
pai
d
NO
FIN
ISH
Hol
d re
quire
d?YE
S
PAY
FEE
@
CA
SHIE
RA
ppro
ved
Issu
e Pe
rmit
and
Job
Car
dA
ppro
ved
December 2007 Page 17
NEW HIGH RISE – SITE PERMIT
“As-Is” Mapping Issues:
• No tracking of customer; wait times vary. Bottlenecks occur and some fees for service are lost.
• Limited coordination of application materials by all agencies. • Order of review by different agencies is uncertain. • Rechecking of documents among agencies; limited coordination among agencies. • Limited coordination of public notification among DBI and other agencies. • Too many forms.
“To-Be” Mapping Narrative:
1. Registration or self-help kiosk, directed to IPR (Initial Permit Review). No more
than 60 seconds. 2. Help Desk is available for general questions and procedures for all categories listed
below. a. Obtaining records. b. Registration or self help kiosk (no more than 60 seconds), routed to records
station. c. Triage and recheck appointments, non-DBI submittals, records, applications
(example: Planning conditional use or variance applications). d. Registration or self help kiosk (no more than 60 seconds), routed to station.
3. Mandatory pre-application coordination conference with DBI, Planning
Department, DPW-BSM, SFPUC, SFFD, SFRA, etc. (for a fee), to address specific questions regarding code interpretations, prior to submitting the application. Written determinations are to be provided by all participating agencies.
4. IPR Permit Technician determines fee valuation and sends customer to
cashier for filing and plan review fee payment, prior to any work being performed.
a. Issue one permit for both demolition and replacement. Add box to PTS to check off.
5. Cursory plan review at IPR is to be increased to capture more code issues during
initial plan review. a. To ensure early tracking of SFPUC wastewater/water capacity charges, drawings
must include information such as square footage, fixture count, etc. for all permit applications.
b. If project falls within SFFD jurisdiction, preliminary review is required by the SFFD.
December 2007 Page 18
6. Planning Department staff (or SFRA, if in its jurisdiction) is to make initial determination on actual approvals during initial plan review, to determine if project may even proceed. a. Planning Department staff or IPR Permit Technician to determine if eviction is
part of this work, resulting in project being put on hold, pending outcome. b. IPR completeness check needs to indicate if the project is subject to a
conditional use application. For example, all residential demolitions require a conditional use authorization. This affects both the notice and the appeals process and must be coordinated between DBI and Planning Department.
7. Customer returns with receipt from cashier to continue processing.
8. IPR Permit Technician performs all other tasks listed in this Report Section III B, “Department of Building Inspection: Permit Center, Station 2.”
9. Use Radio Frequency Identification (RFID) codes to automate tracking of plans
(the San Francisco Library just did this). 10. Application and drawings are routed to Planning Department for discretionary
review process. 11. Planning Department “log-in” of workload/assignment to reviewer. Use PTS to
automate. Email sent to customer resulting in more clarity to identify Planner, send to DBI to estimate turnaround time. a. After discretionary process is completed, Planning Department approved plans
sent to DBI within one business day. b. Application has limited review by DBI and SFFD for site permit issues only. If
application requires changes prior to site permit approval, notification is made to IPR Permit Technician. Customer is notified by IPR Permit Technician via email and mail. Customer retrieves plans, makes necessary changes or provides additional information. Recheck appointment is scheduled with DBI or SFFD for site permit issues sign-off.
c. If DBI and SFFD approve for site permit issues, application proceeds to Processing Station. Customer notified via email and mail – maybe full set of plans or site permit approval only – customer is responsible for next action. Customer is notified of number of sets required for addenda submittal(s). Limited number of addenda is allowed for Residential Demolition/New Construction.
d. When customer is notified of approval of site permit (automatic by system), customer decides whether to opt for “Express on Premium Plan”, pay fee and be routed there.
12. Customer supplies addendum schedule for IPR Permit Technician review and
approval. IPR Permit Technician determines routing to other stations for addendum. 13. Options for customer for site permit approvals:
a. Site permit approval (customer requests after discretionary process at Planning Department or SFRA) - Starts the clock for 15 calendar days appeal process.
December 2007 Page 19
Customer picks up drawings and application at Processing Station and proceeds with approval process. b. Site permit submittal – allows for initial review by Planning Department or SFRA,
without expending fees for the structural addendum.
8:00
AM
–3:
45 P
MC
usto
mer
sig
ns in
Sr.
Pla
nR
evie
wer
chec
ks fo
r co
mpl
eten
ess
Dev
elop
s R
outin
g on
Com
pute
r
8:00
AM
–5:
00 P
MTa
ke a
num
ber (
5 –
60 m
in.w
ait)
Che
ck e
ntitl
emen
tsV
erify
pro
perty
info
on
Pla
nnin
g D
epar
tmen
tda
taba
se.
If hi
stor
ical
, cus
tom
er m
ust t
alk
to a
his
toric
alpr
eser
vatio
nist
– h
isto
rical
pre
serv
atio
nist
s ar
eon
lyat
the
coun
ter 2
.5 h
ours
per
day.
Che
ck B
BN
, Pla
nnin
g vi
olat
ion,
½ fe
e, e
tc.
Iden
tify
Pla
nner
forr
outin
gIf
ok, i
nitia
l AC
CE
PT
on ro
utin
g sl
ip
STA
RT
DB
I Int
ake
Cou
nter
1660
Mis
sion
St.
4th F
loor
Freq
uent
or E
xper
ienc
ed C
usto
mer
s w
ith F
orm
½ a
ttach
ed w
ithP
re-A
pplic
atio
n Le
tter,
othe
rper
mit
appr
oval
con
ditio
ns a
nd tr
eedi
sclo
sure
sta
tem
ent w
ith2
sets
of S
ite P
erm
it Pl
ans.
Pla
nnin
g D
epar
tmen
t Inf
orm
atio
nC
ount
er (P
IC)
(1st
Floo
r Sta
tion
1)
DP
W –
BS
M(1
st F
loor
, Sta
tion
4)
SFF
D P
lan
Rev
iew
(4th F
loor
)
8:00
AM
–5:
00P
MSi
gn in
on
the
clip
boar
d an
d w
ait t
o be
cal
led
Rev
iew
app
licat
ion
for
SFFD
cod
e co
mpl
ianc
eId
entif
y ot
her p
erm
itsre
quire
d
Aug
ust 8
, 200
7
BPR
-Pl
an R
evie
w a
nd P
erm
it Is
suan
ce S
ubco
mm
ittee
As-
Is M
appi
ng: N
ew H
igh
Ris
e –
Site
Per
mit
Vol
unta
ryP
re A
pplic
atio
n P
hase
Pla
nnin
g D
epar
tmen
t16
50 M
issi
on S
t.4th
Flo
or
DB
I16
60 M
issi
on S
t.2nd
Flo
or
8:00
AM
–5:
00 P
MS
ubm
it ap
plic
atio
nfo
rmw
ith $
710
fee
Inta
ke b
y cl
erk,
give
n to
qu
adra
nt; s
ched
ule
appo
intm
ent (
incl
udes
envi
ronm
enta
l and
his
toric
alre
view
)Tw
o w
eek
wai
t for
appo
intm
ent f
or a
n ad
viso
rym
eetin
gN
othi
ng is
writ
ten,
but
they
ca
n re
ques
t for
a w
ritte
nle
tter o
f det
erm
inat
ion
from
the
Zoni
ng A
dmin
istra
tor
If no
t sat
isfie
d, h
ave
the
Zoni
ng A
dmin
istra
tor t
o w
rite
a le
tter a
nd th
e le
tter
can
be a
ppea
led
thro
ugh
Boa
rd o
f App
eals
8:00
AM
–5:
00 P
MS
ubm
it le
tter w
ith fe
eIn
clud
es S
FFD
,Bui
ldin
gE
ngin
eerin
g/M
echa
nica
l,et
c.P
lan
Rev
iew
Ser
vice
sst
affr
evie
ws
and
deci
des
who
sho
uld
atte
nd (D
BI,
Pla
nnin
g D
epar
tmen
t,S
FFD
)P
re-A
pplic
atio
n te
amle
ader
48ho
urs
to a
rran
gem
eetin
gTe
n da
ys to
con
duct
mee
ting
Acc
eptf
ees
for a
genc
ies
Lette
r of D
eter
min
atio
ndr
afte
d w
ithin
2 w
eeks
Lette
r may
be
appe
aled
thro
ugh
the
chai
n of
com
man
d to
Dire
ctor
8:00
AM
–5:
00 P
MC
all 8
-606
0 fro
mho
use
phon
eR
evie
w fo
rco
mpl
eten
ess
Iden
tify
othe
rpe
rmits
requ
ired
DB
I Cen
tral P
erm
itB
urea
u(1
st F
loor
)
8:00
AM
–4:
30 P
MTa
ke a
num
ber a
ndw
ait
Cus
tom
er p
ays
plan
chec
k fe
esP
uts
in b
info
rP
lann
ing
Dep
artm
ent
pick
up
Pla
nnin
g D
epar
tmen
t16
50 M
issi
onS
t.S
uite
400
8:00
AM
–5:
00P
MR
evie
w b
y P
lann
erVe
rifie
s th
at c
ondi
tions
of a
ppro
vala
re s
how
non
pla
ns
DB
I Pla
nR
evie
w S
ervi
ces
1660
Mis
sion
St.
2nd F
loor
Cle
rk o
f Pla
nnin
g D
epar
tmen
t del
iver
s to
DB
I
8:00
AM
–5:
00 P
MC
hief
Cle
rk g
ets
2 se
ts o
f sta
mpe
dpl
ans
and
othe
rdo
cum
ents
.Lo
gs in
on
Perm
it Tr
acki
ngS
yste
m (P
TS) o
n ar
rival
date
Put
s in
back
vau
ltW
orkl
oad
Man
ager
det
erm
ines
num
ber o
f hou
rs fo
r rev
iew
(for s
ite H
igh
Ris
e –
4 hr
s)D
eter
min
es n
ext a
vaila
ble
plan
revi
ewer
with
the
leas
tba
ck lo
gV
erifi
es ro
utin
g
Cal
ls a
pplic
ant t
o su
bmit
addi
tiona
l set
s of
pla
ns p
erro
utin
g
SFP
UC
1660
Mis
sion
St.,
1st F
loor
Pic
ks u
p fro
m b
inFe
es a
ssig
ned
CP
B16
60 M
issi
onS
t.,1st
Flo
or
For i
nclu
sion
ary
hous
ing
8:00
AM
–4:
30 P
MC
alcu
late
fina
l fee
sC
alcu
late
Sch
ool F
ees,
Cal
-OS
HA
, and
oth
er p
aym
entv
erifi
catio
nIf
ther
e ar
e in
clus
iona
ry fe
es, c
alls
City
Pla
nnin
g to
sig
nof
f and
if th
e P
lann
er is
not
avai
labl
e,ca
ll th
eir b
oss
to v
erify
the
fee
App
lican
t tak
es a
num
ber a
nd w
aits
SF
Uni
fied
Sch
ool
Dis
trict
, Cal
-OS
HA
,E
tc. .
..
Rec
eive
oth
erfe
es.
Mus
t go
to o
ther
Dep
t to
pay
Ret
urn
to D
BI t
opa
y is
suan
cefe
es
Site
Per
mit
Issu
ed w
ithno
Add
endu
mS
ched
ule
$
$
$B
egin
Add
endu
mS
ubm
ittal
15 C
alen
dar D
ayA
ppea
l Per
iod
(If n
ot p
ursu
ant t
o C
ondi
tiona
l Use
SFF
D16
60 M
issi
on S
t.,2nd
Flo
orD
BI P
lan
Rev
iew
Ser
vice
s16
60 M
issi
on S
t., 2
nd F
loor
DP
W -
BS
M16
60 M
issi
on S
t, 1st
Fl.
DPH
1390
Mar
ket S
t
Rev
iew
s, s
ends
out
plan
che
ckco
mm
ents
if n
eede
dto
app
lican
t, de
sign
prof
essi
onal
and
a
cour
tesy
fax
to p
lan
runn
erA
pplic
ant m
akes
Rec
heck
appo
intm
ent w
ithpl
an e
xam
iner
Pic
ks u
p da
ily fr
om 2
nd fl
oor b
inLo
gs in
to P
erm
it Tr
acki
ng S
yste
m (P
TS)
Rev
iew
sfo
r stre
et/s
idew
alk
gene
ral
issu
esA
pplic
ant g
oes
on s
epar
ate
appl
icat
ion
with
DP
W-B
UF
and
DP
W-B
SM
Turn
arou
nd ti
me
5 B
usin
ess
Day
sTe
llsap
plic
ant b
efor
ehan
d to
file
a fu
llse
tto
875
Ste
vens
on S
t. of
fice,
who
will
emai
l the
info
rmat
ion
back
to S
tatio
n4
DP
W-B
SM
sta
ff.
Pic
ksup
from
SFF
D b
inA
ssig
ned
Mon
. and
Tue
s.m
orni
ngA
ssig
n on
Per
mit
Trac
king
Sys
tem
(PTS
) acc
ordi
ng to
back
log
Turn
arou
nd ti
me
3-4
wee
ksfo
r Hig
h R
ise
Put
into
Pla
n R
evie
wer
’sbi
n(P
re a
pplic
atio
nco
vers
wat
erflo
w c
alcu
latio
ns, p
relim
inar
yS
mok
e co
ntro
l)
?
SFR
A1
Sou
th V
an N
ess,
5th fl
oor
Wis
hes
to b
e la
stfo
r rev
iew
/ap
prov
al o
n si
te
perm
it on
ly fo
rce
rtain
jobs
.
May
or’s
Offi
ce O
nD
isab
ility
401
Van
Nes
s,R
m 3
00
All p
erm
itsus
ing
any
publ
ic fu
nds
are
hand
car
ried
to M
ayor
's O
ffice
on
Dis
abili
ty fo
rre
view
RE
CH
EC
K A
PP
OIN
TME
NT
App
lican
t com
pile
s al
lsta
mpe
d se
ts in
to 2
set
s of
pla
nsA
nd c
oord
inat
es S
ign
Off
Par
ty
Rec
heck
app
oint
men
t is
mad
e w
ith th
e P
lan
Exa
min
erdi
rect
ly o
r with
DB
IPla
nR
evie
w S
ervi
ces
Sta
ffA
pplic
ant a
nd P
lan
Rev
iew
erm
eet a
nd g
o ov
er p
lans
toge
ther
If ok
ay, p
lan
exam
iner
stam
ps a
nd s
igns
off
Ifm
ore
chan
ges
need
to b
e m
ade,
App
lican
t mus
t mak
ech
ange
s, a
nd re
sche
dule
an
appo
intm
ent t
o m
eet a
gain
Sig
n O
ff “P
arty
”
Put
all
rech
eck
chan
ges
shee
ts to
DB
I Pla
n R
evie
w S
ervi
ces
DB
I Pla
n R
evie
w S
ervi
ces
1660
Mis
sion
St.,
2nd
Flo
or
Pla
nnin
gD
epar
tmen
tN
ot in
clus
iona
ryho
usin
g
SFR
A1
Sou
th V
an N
ess
Pro
ject
spo
nsor
file
sO
wne
r Par
ticip
atio
nA
gree
men
t
Planning DepartmentClerk picks up plans every dayCPB logs out on Permit Tracking System (PTS)Planning Departmentlogs in on Permit TrackingSystem(PTS)Route to quadrant team leader who already approvedfrom discretionaryreview/environmental (all beforesubmitting to DBI)Adds CPZOC on routing fir for inclusionary housing permits
Applicant returns withadditional sets
Dec
embe
r 200
7
BPR
– P
lan
Rev
iew
and
Per
mit
Issu
ance
Sub
com
mitt
ee T
o-B
e M
appi
ng:
Hig
h R
ise
– Si
te P
erm
it
KIO
SK
Sel
f che
ck-in
Aut
omat
ed c
usto
mer
track
ing
syst
em s
ends
to
nex
t sta
tion
(60
seco
nds
or le
ss)
REC
OR
DS
May
be
requ
este
d on
line
REG
ISTR
ATI
ON
Che
ck-in
Aut
omat
ed c
usto
mer
track
ing
syst
em s
ends
to
nex
t sta
tion
(60
seco
nds
or le
ss)
SFR
AAs
requ
ired
Staf
f rev
iew
pro
cess
Not
ifica
tions
Com
mis
sion
hea
rings
Appr
oval
sC
ompa
re w
ith p
revi
ous
appr
oval
s
PAY
FE
E @
C
ASH
IER
INIT
IAL
PER
MIT
REV
IEW
(IPR
)
Nam
e ca
lled
via
Aut
omat
ed c
usto
mer
track
ing
syst
emEs
tabl
ish
appr
oval
dis
cipl
ines
Det
erm
ine
cust
omer
rout
ing
Che
ck fo
rcom
plet
enes
sC
heck
forN
OV
Che
ck fo
rblo
ck a
nd lo
t/add
ress
Add
new
add
ress
to P
erm
it Tr
acki
ngSy
stem
(PTS
) if r
equi
red
Che
ckoc
cupa
ncy
clas
s, u
seD
eter
min
e fe
e va
luat
ion
Che
ck a
ppro
val o
f Gre
en R
ecyc
ling
Prog
ram
Che
ckB
usin
ess
Tax
Reg
istra
tion,
Wor
kers
Com
pens
atio
n, c
ontra
ctor
info
rmat
ion
DPW
-BSM
pre
limin
ary
revi
ewSF
FD s
taff
revi
ew fo
r con
form
ance
Plan
ning
Dep
artm
ent o
rSFR
Ast
aff
revi
ew fo
r gen
eral
con
form
ance
with
ac
com
pany
ing
subm
ittal
sIn
take
and
forw
ard
to P
lann
ing
Dep
artm
ent o
rSFR
AEn
ter R
adio
Fre
quen
cy Id
entif
icat
ion
(RFI
D) c
ode
to d
raw
ings
Che
ck fo
r eas
emen
tsId
entif
y in
PTS
this
is a
Con
ditio
nal-
Use
app
licat
ion
PRO
CES
SIN
G S
TATI
ON
Che
cks
draw
ings
to m
ake
sure
Plan
ning
Dep
artm
ent o
r SFR
A ha
s si
gned
off
Con
tact
s cu
stom
er fo
rpic
kup
Cus
tom
er p
icks
up
plan
s
Cus
tom
er s
uppl
ies
notif
icat
ion
lists
and
fo
rms
Pays
for o
r sup
plie
sen
velo
pes
and
mai
lings
– d
ual D
BI
and
Plan
ning
Dep
artm
ent
notif
icat
ions
Post
s N
otic
e
Plan
ning
Dep
artm
ent
CLE
RK
proc
esse
sno
tific
atio
n m
ater
ials
PLA
NN
ING
DEP
AR
TMEN
T
Ente
r int
o PT
S to
Qua
dran
tLe
ader
Qua
dran
t Lea
der h
olds
unt
il as
sign
ed p
lann
er is
read
y to
re
view
Plan
ning
Dep
artm
ent h
as C
lerk
proc
ess
notif
icat
ion
mat
eria
ls a
fter
appr
oval
and
pla
ces
on 3
0 ca
lend
ar d
ay h
old
once
not
ice
is
sent
out
Appo
intm
ents
for s
ubm
ittin
g C
U,
Varia
nce
or M
EA a
pplic
atio
ns to
the
Plan
ning
Dep
artm
ent w
ithin
two
wee
ks
PLA
NN
ING
DEP
AR
TMEN
TC
ount
er
Rec
eive
s pa
ymen
tR
evie
ws
subm
ittal
sE
nter
s in
fo in
to P
TSSe
ts c
alen
dar f
orhe
arin
g
ALL
CU
STO
MER
S
FREQ
UEN
TC
UST
OM
ERS
Yes,
ifre
ques
ted
Yes,
ifre
ques
ted
OB
TAIN
INFO
RM
ATI
ON
OR
AB
ATE
VIO
LATI
ON
S
Paym
ent f
orre
prod
uctio
nsre
quire
d?YE
S
Ret
urn
with
rece
ipt t
o co
llect
draw
ings
Pay
revi
ew fe
eR
etur
n w
ith re
ceip
t
Proc
eed
toad
dend
a.Pr
oces
s w
hen
read
y.
IF n
ot S
FRA
, to
PLA
NN
ING
DEP
AR
TMEN
T fo
r:D
iscr
etio
nary
Rev
iew
appl
icat
ion
Con
ditio
nal-U
se (C
U)
by a
ppoi
ntm
ent
Varia
nce
(by
appo
intm
ent
MEA
(man
dato
ry b
y ap
poin
tmen
t)G
ener
al in
form
atio
n
Ent
er in
to P
TSTr
ansf
er to
Pla
nnin
g D
epar
tmen
t
PRO
VID
E A
DD
ITIO
NA
L IN
FOR
MA
TIO
N O
R R
EVIS
ION
S
IF n
ot S
FRA
, to
PLA
NN
ING
DEP
AR
TMEN
T fo
r:D
iscr
etio
nary
Rev
iew
app
licat
ion
Con
ditio
nal-U
se (C
U) b
y ap
poin
tmen
tVa
rianc
e (b
y ap
poin
tmen
t)M
EA
(man
dato
ry b
y ap
poin
tmen
t)G
ener
al in
form
atio
n
SFR
AIf
requ
ired
prio
r to
subm
ittal
ENH
AN
CED
SER
VIC
ES F
OR
AD
DIT
ION
AL
FEES
Som
e ad
dend
a m
ay b
e su
bmitt
edpr
ior t
o si
te p
erm
it ap
prov
al
Ente
rs to
PTS
. Tr
ansf
erto
SFR
A
STA
RT
Man
dato
ry p
re-
appl
icat
ion
conf
eren
ce w
ithal
l age
ncie
s
Fill
out e
lect
roni
cap
plic
atio
n on
line
or a
t Per
mit
Cen
teri
f abl
e at
cust
omer
are
a
FIN
ISH
FIN
ISH
HEL
P D
ESK
Cod
e qu
estio
nsPr
oces
s qu
estio
nsPo
licie
s an
d pr
oced
ures
Rej
ect /
Fu
rthe
rin
fone
eded
Rej
ect /
Fu
rthe
rin
fone
eded
Perm
it hi
stor
y re
quire
d?
Perm
it hi
stor
yre
quire
d?
NO
Proc
eed
to IP
R
NO
Lim
ited
DB
Iand
SFFD
revi
ew fo
r site
per
mit
only
Fina
lPla
nnin
gD
epar
tmen
tapp
rova
l
Tran
sfer
with
inon
e bu
sine
ss d
ay
Pub
lic H
earin
g re
quire
d.Ap
prov
al, D
isap
prov
alor
Rev
isio
ns re
quire
d
Rej
ect /
Fu
rthe
rre
visi
ons
need
ed
APP
RO
VED
PLA
NN
ING
DEP
AR
TMEN
T R
EVIE
W O
NLY
PRO
VID
E R
EVIS
ION
S, IF
REQ
UIR
ED
Not
App
rove
d
App
rove
d
PLA
NN
ING
DEP
AR
TMEN
T R
EVIE
W O
NLY
December 2007 Page 22
INSPECTION SCHEDULING
Provide a centralized and automated inspection scheduling system for all disciplines:
• Integrated Voice Recognition System (IVR)
• Online / Website • In-person
Star
tB
uild
ing,
Plu
mbi
ng,
Ele
ctric
al, a
nd S
treet
Spa
ce P
erm
its a
reIs
sued
New
Cus
tom
ers
or th
ose
that
may
be u
nfam
iliar
with
the
proc
ess.
Bui
ldin
g In
spec
tion
Div
isio
n7:
30 A
M –
5:00
PM
Insp
ecto
r Offi
ce H
ours
7:3
0 A
M –
8:30
AM
,3:
00 P
M –
4:00
PM
1660
Mis
sion
St.
3rd F
loor
Freq
uent
or E
xper
ienc
edC
usto
mer
s.
Rea
ches
Bui
ldin
g In
spec
tion
Div
isio
n
Ask
s cu
stom
er “W
hat t
ype
of in
spec
tion
are
you
look
ing
for?
” “D
o yo
u al
read
yha
ve a
per
mit
issu
ed?”
Bui
ldin
g In
spec
tion
– tra
nsfe
rred
8-6
096
if be
fore
3:0
0 P
ME
lect
rical
Insp
ectio
n –
with
Insp
ecto
r dur
ing
Offi
ce H
ours
Plu
mbi
ng In
spec
tion
– w
ith In
spec
tor d
urin
g O
ffice
Hou
rsH
ousi
ngIn
spec
tions
– tra
nsfe
rred
to 8
-622
0S
FFD
Insp
ectio
ns –
refe
rred
to S
FFD
558-
3300
DP
W -
BS
M –
refe
rred
to 5
54-5
810
DP
H –
refe
rred
to 2
52-3
800
Aug
ust 1
6, 2
007
BPR
– In
spec
tions
Sub
com
mitt
ee A
s-Is
Map
ping
– In
spec
tion
Sche
dulin
g
558-
6096
Sch
edul
ing
Win
dow
8:3
0 AM
–3:
00P
M o
nly
Cle
rical
Sta
ff ta
kes
in re
ques
tsC
usto
mer
is g
iven
an A
M/P
M in
spec
tion
win
dow
Cus
tom
ers
are
told
to c
onta
ct in
spec
tor f
or 1
hou
r win
dow
Insp
ectio
ns fe
es a
repa
id fo
r whe
n pe
rmit
is is
sued
Off-
hour
and
Life
Saf
ety
Insp
ectio
ns a
re p
repa
id a
t offi
ceC
usto
mer
can
sch
edul
e in
spec
tion
dire
ctly
with
insp
ecto
r for
ent
erta
inm
ent
perm
it,D
PH
per
mits
,pen
ding
com
plai
nt in
vest
igat
ion
Ele
ctric
al In
spec
tion
Div
isio
n7:
30 A
M –
5:00
PM
Insp
ecto
r Offi
ce H
ours
7:3
0 A
M –
8:30
AM
,3:
15 P
M –
4:00
PM
1660
Mis
sion
St.
3rd F
loor
Plu
mbi
ng In
spec
tion
Div
isio
n7:
30 A
M –
5:00
PM
Insp
ecto
r Offi
ce H
ours
7:3
0 A
M –
8:00
AM
,3:
00 P
M –
4:00
PM
1660
Mis
sion
St.
3rd F
loor
Rea
ches
Plu
mbi
ng In
spec
tion
Div
isio
n
558-
6054
Sch
edul
ing
Win
dow
7:3
0 AM
–8:
00A
M, 3
:00
PM –
4:00
PM
only
May
leav
e vo
icem
ail d
urin
g no
n-of
fice
hour
sD
istri
ctIn
spec
tor t
akes
in re
ques
tsC
usto
mer
is g
iven
a 2
hour
insp
ectio
n w
indo
wN
umbe
r of i
nspe
ctio
ns p
aid
with
per
mit
Pre
paid
ove
rtim
e sc
hedu
led
with
ass
igne
d in
spec
tor
558-
6030
Sch
edul
ing
Win
dow
8:3
0 AM
–5:
00P
MFa
x in
requ
ests
24/7
Voi
cem
ail 2
4/7
Voi
cem
ail d
urin
g no
n-of
fice
hour
sC
leric
al s
taff
take
s in
requ
ests
and
give
sth
em to
Dis
trict
Insp
ecto
rsIn
spec
tion
is g
iven
1-1
.5 h
our w
indo
wN
umbe
r of i
nspe
ctio
ns p
aid
with
per
mit
Off
hour
requ
est a
ccep
ted
onlin
e, p
re-a
rrang
ed, p
repa
id
Rea
ches
Ele
ctric
al In
spec
tion
Div
isio
n
SFF
D7:
00 A
M –
5:00
PM
698
2nd S
treet
Rea
ches
SFF
DM
ain
Line
: 558
-330
0,ca
ll in
spec
tord
irect
ly, v
oice
mai
lFa
x (5
58-3
323)
requ
est/p
ay b
yph
one
Appl
ican
t giv
es p
rope
rtyad
dres
s an
d in
spec
tor t
o su
ppor
t sta
ff,ca
ll is
tran
sfer
red
to d
istri
ct in
spec
tor’s
dire
ct li
ne.
Sche
dulin
g In
spec
tions
Win
dow
with
Dis
trict
Insp
ecto
r 7:0
0 AM
–8:
30 A
M, 3
:30
PM
–5:
00 P
MTu
rnar
ound
tim
e w
ithin
3 b
usin
ess
days
Insp
ectio
nho
urs
are
avai
labl
ebe
twee
n8:
30 A
M –
4:00
PM
Spec
ific
time
for i
nspe
ctio
n is
giv
en, n
o w
indo
wM
ay re
sche
dule
fiel
d in
spec
tions
on fi
eld
depe
ndin
g on
job
Ove
rtim
e In
spec
tions
are
by
cont
ract
– re
fere
nce
by p
erm
itap
plic
atio
n nu
mbe
r,ap
plic
ant m
ust g
o to
2nd
Stre
et o
ffice
, fee
s ar
e pa
id a
ccor
ding
to fe
e sc
hedu
les
(but
will
alw
ays
bear
rang
ed to
acc
omm
odat
e), c
an m
ake
appo
intm
ents
on s
ite b
yap
poin
tmen
t boo
kM
ake
paym
ent v
ia w
ebsi
te (s
oon
to b
e ad
ded)
DP
W -
BS
M7:
00 A
M –
5:00
PM
875
Ste
vens
on S
treet
, Rm
.460
Rea
ches
DP
W -
BS
M
Gen
eral
Info
554
-581
0, fa
x55
4-58
43 -
7:00
AM
–
5:00
PM
, voi
cem
ail 5
54-7
149
Afte
r offi
ce h
ours
, cal
l 311
7:00
AM
–9:
00 A
M, 3
:00
PM
–5:
00 P
M to
spea
k w
ith a
n in
spec
tor,
mak
e ar
rang
emen
ts to
sche
dule
an
appo
intm
ent
Giv
e pr
oper
tyad
dres
s an
d pe
rmit
num
ber,
cler
ical
sta
ff w
ill ta
ke it
and
give
it to
an
insp
ecto
rTu
rnar
ound
tim
e is
10
busi
ness
days
for s
treet
spac
e, n
ew c
onst
ruct
ion
Insp
ectio
n w
indo
w is
15
–30
min
utes
Ove
rtim
e In
spec
tions
: Pre
paid
3 b
usin
ess
days
prio
r, 1
busi
ness
day
can
cella
tion
win
dow
Spec
ial I
nspe
ctio
ns(C
ontr
acto
rs re
ques
t U
nder
writ
er's
Labo
rato
ries
list o
f ag
enci
es)
Coordinates Special Inspections withCertified Engineer or Testing Agency
DP
HH
ours
of I
nspe
ctio
n: 1
0:00
AM
–4:
00 P
M13
90 M
arke
tStre
et, S
uite
210
Cal
l 2 d
ays
for e
very
thin
g bu
t fin
al (3
day
s)R
each
es D
PH
252-
3800
and
SF
311
Cus
tom
erS
ervi
ceC
ente
r24
-hou
r voi
cem
ail.
No
dire
ctor
y on
mai
n lin
eN
o ov
ertim
e in
spec
tions
Insp
ecto
rs s
ched
ule
thei
r ow
n in
spec
tions
Turn
arou
nd ti
me
is 1
–2
busi
ness
day
sIn
spec
tions
are
usu
ally
com
plai
nts,
or b
i-yea
rly in
spec
tions
for f
ood
esta
blis
hmen
tsW
hen
com
plai
nts
com
e in
,the
y ar
e in
putte
d in
the
com
pute
r at f
ront
des
k an
d ro
uted
to th
e D
istri
ct In
spec
tor
For i
nqui
ries
abou
t an
esta
blis
hmen
t, ch
eck
web
site
, ent
erad
dres
sto
see
Dis
trict
Insp
ecto
r’s n
ame
and
num
ber
Eve
ryth
ing
is d
one
by p
hone
. No
auto
mat
ion.
Mos
tw
orkl
oad
is e
ither
food
est
ablis
hmen
ts, c
ompl
aint
-driv
enan
d if
viol
atio
n fo
und
durin
g in
spec
tion,
pro
vide
trai
ning
tost
aff a
nd o
wne
rs
Dep
artm
ent o
fB
uild
ing
Insp
ectio
nC
entra
l Per
mit
Bur
eau
Plu
mbi
ng a
ndE
lect
rical
Win
dow
Cus
tom
er c
alls
DB
I Mai
n Li
ne fo
rIns
pect
ion
558-
6088
, 7:3
0 A
M –
5:00
PM
Voic
emai
l afte
rhou
rs/h
olid
ays
Fiel
dIn
spec
tions
Fini
sh
Needs additional plumbing/electricalinspections.Return to DBI to pay foradditionalinspections
Food
faci
litie
sLa
undr
omat
s (S
FFD
, Pla
nnin
g D
epar
tmen
t)C
anna
bis
club
(SFF
D, P
lann
ing
Dep
artm
ent)
Pub
lic s
wim
min
gpo
ols
and
spas
Cel
lula
r ant
enna
sH
azar
dous
was
te/m
ater
ial s
tora
geC
linic
sK
enne
ls/p
et s
hops
Pet
hos
pita
ls fo
r ani
mal
s he
ldov
er 1
bus
ines
s da
y(S
FFD
, Pla
nnin
g D
epar
tmen
t als
o)Lo
cal n
oise
ordi
nanc
eC
onst
ruct
ion
site
s –
envi
ronm
enta
l hea
lth?
Wel
lsP
re-fi
nal i
nspe
ctio
ns to
mak
e re
com
men
datio
ns fo
rco
llect
ions
Fina
l ins
pect
ions
cha
nges
Con
dom
iniu
m C
onve
rsio
n: D
PW -
BS
MA
pplic
atio
n fo
r Phy
sica
lIns
pect
ion
Ass
igne
d 3R
num
ber (
DB
I)P
hysi
cal I
nspe
ctio
n pe
rform
ed (2
-wk
Not
ice)
Ord
er fi
les
from
mic
rofil
m,c
oord
inat
ew
ith E
ID/P
IDP
erm
it re
quire
d fo
r Cer
tific
ate
of F
inal
Com
plet
ion
(con
dos)
Afte
r Cer
tific
ate
of F
inal
Com
plet
ion,
goes
to S
F C
ity A
ttorn
ey's
Offi
ceR
etur
n to
DP
W -
BS
Mfo
r map
ping
Dec
embe
r 200
7
BPR
– In
spec
tions
Sub
com
mitt
ee T
o-B
e M
appi
ng:
Insp
ectio
n Sc
hedu
ling
Cen
tral
ized
sche
dulin
g sy
stem
will
elec
tron
ical
lyro
ute
insp
ectio
n sc
hedu
les
to e
ach
disc
iplin
e/ag
ency
.
DB
I BID
DB
I EID
DPW
-B
SM
MO
D
SFFD
DPH
SPEC
IAL
INSP
ECTI
ON
S
DB
I PID
FEA
TUR
ES O
F C
ENTR
ALI
ZED
/AU
TOM
ATE
D IN
SPEC
TIO
N S
CH
EDU
LIN
G:
Prov
ide
an o
ptio
nto
talk
to in
spec
tor/l
ive
pers
on, o
ffer t
rans
latio
nsu
ch a
s C
hine
sean
d Sp
anis
h.H
ybrid
sys
tem
that
ispa
rtly
aut
omat
edfo
rins
pect
ion
time
slot
s, w
ith s
uper
viso
rsal
loca
ting
day-
of, t
o pr
ovid
ene
eded
flexi
bilit
y (in
spec
tor c
alls
toco
nfirm
).In
clud
ege
nera
ted
type
of in
spec
tions
that
are
kno
wn
to ta
ketim
e,so
that
aut
omat
ed s
yste
m c
an te
llho
w m
any
of w
hatt
ypes
you
need
to p
rovi
de o
n an
y gi
ven
day.
Coo
rdin
ated
insp
ectio
ns –
Allo
wsl
ots/
hour
sfo
r coo
rdin
ated
insp
ectio
ns.
Pre-
Fina
l – c
ontr
acto
r mak
esca
ll on
nee
d fo
r pre
-fina
l, on
ce a
ll tr
ades
sign
ed-o
ff. B
uild
ing
sign
s of
f fin
al in
spec
tion.
Exte
nsio
ns/re
visi
ons
are
appr
oved
with
spe
cific
timef
ram
es to
war
ds c
ompl
etio
n as
pro
gres
sm
ade
with
intim
efra
me.
Fina
l Ins
pect
ions
– fo
llow
thro
ugh
by D
BI f
or N
OV.
Com
pute
r to
final
ize
all e
xpire
d pe
rmits
and
abat
e an
y co
mpl
aint
s &
not
ice
of v
iola
tion/
s.
Als
oin
clud
es In
spec
tion
Sche
dulin
gfo
rPR
E-C
ON
STR
UC
TIO
N M
EETI
NG
with
:B
uild
ing
Insp
ectio
n D
ivis
ion
Dep
artm
ento
f Pub
lic W
orks
SFFD
–If
requ
este
d.Sp
ecia
l Ins
pect
ions
,Ele
ctric
alIn
spec
tion
Div
isio
nPl
umbi
ng In
spec
tion
Div
isio
nPG
&E
– Se
rvic
e en
tran
ce c
ondu
it
Syst
em/S
uper
viso
rSo
rt In
spec
tion
48ho
urs
with
Goa
l of
24 h
ours
Insp
ecto
r‘C
old
call’
with
win
dow
fori
nspe
ctio
n
FIN
AL
INSP
ECTI
ON
Inte
grat
edVo
ice
Rec
ogni
tion
(IVR
)
ON
E M
AIN
LIN
EB
iling
ual S
ervi
ces
STA
RT
Perm
itIs
sued
Freq
uent
and
New
Cus
tom
ers
Dire
ct c
allt
o In
spec
tor/A
genc
y
Centralized/Automated Inspection Scheduling
Onl
ine/
Web
site
Fiel
d In
spec
tion
Additional inspection/sneeded
Department of Building InspectionDirector’s Office1660 Mission Street
San Francisco, CA 94103-2414(415) 558-6131 Fax (415) 558-6225
www.sfgov.org/dbi