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DEAR DIARY Researching the LSE Welcome Week Experience Eva Jirjahlke, UX Researcher, LSE Library

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Page 1: Dear Diary - Researching the LSE Welcome Week Experience

DEAR DIARYResearching the LSE Welcome Week Experience

Eva Jirjahlke, UX Researcher, LSE Library

Page 2: Dear Diary - Researching the LSE Welcome Week Experience

SESSION OUTLINE

1. The Idea

2. The Research

3. What I learned - or six tips for the UX

team of one

Page 3: Dear Diary - Researching the LSE Welcome Week Experience

Question: What is important to students during their first week at LSE? How does the Library fit into the overall Welcome Week experience?

Page 4: Dear Diary - Researching the LSE Welcome Week Experience

Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.

Page 5: Dear Diary - Researching the LSE Welcome Week Experience

SESSION OUTLINE

1. The Idea

2. The Research

3. What I learned - or six tips for the UX

team of one

Page 6: Dear Diary - Researching the LSE Welcome Week Experience
Page 7: Dear Diary - Researching the LSE Welcome Week Experience

THE LIBRARY

Page 8: Dear Diary - Researching the LSE Welcome Week Experience

„“The homesickness really hit me and coupled with the poor eating and lack of sleep, it left me very upset…”

-Undergrad

Page 9: Dear Diary - Researching the LSE Welcome Week Experience

„“I was worried about what options to take because I didn’t want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window.“

- Undergrad

Page 10: Dear Diary - Researching the LSE Welcome Week Experience

„“I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can.”

-Postgrad

Page 11: Dear Diary - Researching the LSE Welcome Week Experience

„“It was very exciting to get my LSE ID - a confirmation that I was truly an LSE student.”

-Undergrad

Page 12: Dear Diary - Researching the LSE Welcome Week Experience

„“One thing that I still haven’t got used to is the sheer amount that I have to walk in London! I have never done so much walking before in my life!”

-Undergrad

Page 13: Dear Diary - Researching the LSE Welcome Week Experience
Page 14: Dear Diary - Researching the LSE Welcome Week Experience

I need to get a first! But everyone here is smarter than me...

What if I don't find any friends?

Hm...how do I select my courses?

I want to get the most out of this week! But there's so much going on.

Page 15: Dear Diary - Researching the LSE Welcome Week Experience

„“This week has been surreal.”

-Undergrad

Page 16: Dear Diary - Researching the LSE Welcome Week Experience

SESSION OUTLINE

1. The Idea

2. The Research

3. What I learned - or six tips for the UX team of

one

Page 17: Dear Diary - Researching the LSE Welcome Week Experience

DON’T TRY TO DO IT ALONE

Page 18: Dear Diary - Researching the LSE Welcome Week Experience

SH*T HAPPENS

Page 19: Dear Diary - Researching the LSE Welcome Week Experience

BE PERSISTENT

Page 20: Dear Diary - Researching the LSE Welcome Week Experience

KEEPING THEM ENGAGED

Page 21: Dear Diary - Researching the LSE Welcome Week Experience

IT’S NEVER REALLY OVER

Page 22: Dear Diary - Researching the LSE Welcome Week Experience

TALK, TALK, TALK

Page 23: Dear Diary - Researching the LSE Welcome Week Experience

LEAVE THE LIBRARY*

Page 24: Dear Diary - Researching the LSE Welcome Week Experience

LEAVE THE LIBRARY*

*Once in a while…then come back with a fresh perspective.

Page 25: Dear Diary - Researching the LSE Welcome Week Experience

➤ Leah Buley: The User Experience Team of One: A Research and Design Survival Guide, Rosenfeld Media, Brooklyn, New York 2013. All of the book's diagrams and illustrations are available under CC licence on Flickr: https://www.flickr.com/photos/rosenfeldmedia/albums/72157634469079892

➤ Steve Portigal: Interviewing Users: How to Uncover Compelling Insights, Rosenfeld Media, Brooklyn, New York 2013.

➤ Christena Nippert-Eng: Watching Closely: A Guide to Ethnographic Observation, Oxford University Press, New York 2015.

➤ Cennyd Bowles and James Box: Undercover User Experience Design: Learn how to do great UX work with tiny budgets, no time, and limited support, New Riders, Berkeley 2011.

BOOK TIPS