dce 3712 conflict resolution powerpoint

7/17/2019 Dce 3712 Conflict Resolution Powerpoint

http://slidepdf.com/reader/full/dce-3712-conflict-resolution-powerpoint 1/51

3 credit hours (2+1)3 credit hours (2+1)

Lecturer :Lecturer :

Dr. Jamilah OthmanDr. Jamilah Othman

JPPPL – FPPUNIVERSITI PUTRA MALAYSIA

SEMESTER 2 2014/2015



TelephoneTelephone : 03- 8946 8233: 03- 8946 8233e-maile-mail ::

[email protected] [email protected]

!eme"ter!eme"ter : !eme"ter #e$ua: !eme"ter #e$ua 20%4&20%'20%4&20%'



At the end of thi !o"#e$ t"dent %i&& 'e ('&eto)

◦ Unde#t(nd !on!e+t (nd theo#ie of!o,i!t- .4

◦ e!#i'e$ (n(&3e (nd e(&"(te it"(tionof !on,i!t (t (#io" !ontet-.6

◦ 7(#ne thei# 8i&& in h(nd&in9 !on,i!t-.A5



Thi o"#e oe# :(i! on!e+t And Theo#ie ;f on,i!t$ So"#!e AndE<e!t ;f on,i!t$ T+e ;f on,i!t$

St#(te9ie Fo# on,i!t Reo&"tion$A++&i!(tion ;f on,i!t Reo&"tion In7"=(n Reo"#!e ee&o+=ent$ And"##ent I"e In on,i!t-



(oncept an$ Theorie" o) (on*ictVie% ;f on,i!t

ontet And Lee& ;f on,i!t

Theo#ie ;f on,i!t M(n(9e=ent

T+pe" O) (on*ictInt#(+e#on(&

Inte#+e#on(&

Inte#9#o"+Int#(9#o"+

Inte#n(tion(&



,actor" elate$ To (on*ict◦ ont#o& ;e# Reo"#!e

◦ P#efe#en!e And N"i(n!e .P#io#itie And

it"#'(n!e

◦ V(&"e

◦ :e&ief

◦ The N(t"#e ;f The Re&(tionhi+ ;f The

on,i!tin9 P(#tie

etho$" O) /an$lin (on*ict◦ o=+etition > oo+e#(tion

◦ on,i!t 7(nd&in9 St&e◦ Thi#d?P(#t Ro&e

◦ Ne9oti(tion

◦ Medi(tion



Outcome" O) (on*ictPoitie ;"t!o=e ;f on,i!t

Ne9(tie ;"t!o=e ;f on,i!t

!1ill" euire$ n /an$lin (on*ict Identifin9 on,i!t Sit"(tion

o=="ni!(tion

St#e M(n(9e=ent

An9e# M(n(9e=ent

P#o'&e= So&in9



""ue" n (on*ict anaement ◦ 7"=(n Ri9ht

◦ Vio&en!e

◦ Ste#eot+e And @ene#(&i3(tion

(on*ict (a"e !tu$ie"◦ Inte#+e#on(& on,i!t

◦ F(=i& on,i!t

◦ ;#9(ni3(tion(& on,i!t

◦ o=="nit on,i!t

◦ Inte#n(tion(&/Inte#t(te on,i!t



• on,i!t i ( f(!t of &ife

•

on,i!t i ( "nie#(& +heno=enon

• on,i!t i ( +e#!e+tion i"e

• on,i!t h(++en ( ( #e"&t of indiid"(&+e#!e+tion of ( +heno=enon

• on,i!t i ( h(#+ di(9#ee=ent o# o++oition ofinte#et o# ide(

• A !on,i!t eit %henee# in!o=+(ti'(&it o!!"#

• The ;"t!o=e of on,i!t (n 'e Ne9(tie o# Poitie

• on,i!t (!!"# %hen (n indiid"(& o# 9#o"+ fee&ne9(tie& (<e!ted ' (nothe# indiid"(& o# 9#o"+



The Views About Conflict

The Functionalist View The elie) that con*ict i"harm)ul an$ mu"t e a5oi$e$.

The Human Relationship View

The elie) that con*ict i" a

natural an$ ine5italeoutcome in an+ roup orrelation"hip.



The Interactionist View

The elie) that con*ict i" not onl+

a po"iti5e )orce in a roup utthat it i" a"olutel+ nece""ar+ )ora roup to per)orm e7ecti5el+.

The Structuralist View The elie) that there i" ala+" an

un$erl+in "tructural con*icteteen the pro$ucer" o)

economic ealth an$ tho"e hoenet mo"t )rom the economic"+"tem.



Deutch (1973)

con*ict e;i"t" hene5erincompatile acti5itie" occur.

Tjosol! " #ohnson(19$9) (on*ict i" not to e a5oi$e$ oreliminate$ ut manae$.



#amilah% Rahim " &minah (') (on*ict happen" a" a re"ult o)in$i5i$ual<" perception o) aphenomenon here+ the

phenomenon it"el) i" pre"ente$a" an o"tacle to thein$i5i$ual".



• ntraper"onal

? !on,i!t %ithin the indiid"(&$ the !on,i!t i inte#n(& to theindiid"(& o#

inide onee&f$ ? =(8e de!iion oe# !hoi!e

? f(!e di&e==( %hen de!iion i diB!"&t

.e9- #o&e !on,i!t

• nterper"onal

? on,i!t 'et%een indiid"(& ? Indiid"(& !(n 'e %ithin the (=e te(= o# o"tide the te(=

.e9 on,i!t 'et%een one e=+&oee %ith (nothe# e=+&oeeof the (=e

de+(#t=ent$ !on,i!t 'et%een i'&in9



• ntraroup

? on,i!t %ithin ( te(= o# 9#o"+ ? on,i!t 'et%een =e='e# of ( te(= o#

9#o"+

.e9 on,i!t 'et%een =e='e# of f(=i&$ o#9(ni3(tion$ foot'(&& te(=$ et!-

• nterroup

? on,i!t 'et%een t%o o# =o#e te(= o# 9#o"+

.e9 !on,i!t 'et%een f(=i&ie$ de+(#t=ent$ o#9(ni3(tion$!o"nt#ie$ !o=="nitie !"&t"#e$ #e&i9io" 9#o"+ et!-



A theo# i ( =e(n of e+&(inin9 ho% o=ethin9 %o#8 The fo!" of ( theo# e+&(n(tion di#e!t (ttention to th(t +(#t of

the !on,i!t (nd(i9n the "nde#&in9 e+&(n(tion on the !("e of !on,i!t

%.="+cho$+namic an$ ttriution Theorie"

? The %( +eo+&e (!t in !on,i!t i d"e to the indiid"(& %( of

thin8in9

a. ="+cho$+namic Theor+? '(ed on +!ho&o9i!(& theo#ie ' Si9="nd F#e"d? +eo+&e e+e#ien!e !on,i!t 'e!("e of thei# int#(+e#on(& t(te? it e+&(in ho% indiid"(& #e+ond to !on,i!t it"(tion$

+(#ti!"&(#& in &i9ht of thei# (99#eie i=+"&e (nd thei#(nietie

? the theo# +oint o"t th(t +eo+&e (#e not (&%( (%(#e of thei#=oti(tion th(t d#ie thei# 'eh(io#

? non?"'t(intie !on,i!t .to #e&e(e tenion "n#e&(ted to theothe# +e#on in the !on,i!t it"(tion

? =i+&(ed o# di+&(ed !on,i!t .!on,i!t i (!ted o"t %ith the



. ttriution Theor+

? An indiid"(& =(8e !on!&"ion ('o"t the othe#+e#on 'eh(io#

? on!&"ion ('o"t the othe# indiid"(& (#e '(edon (tt#i'"te ('o"t th(t indiid"(& o# on infe#en!e('o"t the =e(nin9$ !("e$ o#o"t!o=e of !on,i!t-

? (n (tt#i'"tion (<e!t the %( indiid"(& deCne

!on,i!t$ inte#+#et the othe# 'eh(io#$ (nd!hooe t#(te9ie to (!hiee thei# 9o(&e<e!tie& %ithin !on,i!t it"(tion-

? indiid"(& !on!e+t"(&i3e !on,i!t (nd (tt#i'"te it to(#io" !("e-

? the +e#!e+tion of !on,i!t (#ie %hen (n

indiid"(& fee& f#"t#(tion$ thin8 ('o"t the!("e$ (nd (!t in #e+one to it



2. elation"hip Theorie"

? fo!" on ho% #e&(tionhi+ 'et%een +eo+&e ino&ed in (!on,i!t i en(!ted (nd #eo&ed

a. !ocial >;chane Theor+

? +eo+&e e(&"(te thei# inte#+e#on(& #e&(tionhi+ inte#= of thei# (&"e !#e(ted ' the !ot (nd#e%(#d (o!i(ted %ith the #e&(tionhi+-

? the !ot i the fee&in9 on the (e=ent on the(=o"nt of e<o#t +"t into the #e&(tionhi+

? the #e%(#d i %h(t i #e!eied ( ( #e"&t of the#e&(tionhi+

? the theo# ("=e th(t +eo+&e !hooe thei#'eh(io# d"e to e&f?inte#et (nd ( dei#e to=(i=i3e #e%(#d (nd =ini=i3e !ot-

? !on,i!t (#ie %hen one +e#on in the #e&(tionhi+fee& th(t the o"t!o=e (#e too &o% (nd+e#!eie th(t the othe# %i&& #eit (n (tte=+tto #(ie the o"t!o=e-



. ?ame Theor+

? +eo+&e (!t in !on,i!t it"(tion f#o= ( +oition of

e&f?inte#et$ (nd th(t =oe (nd !o"te# =oe (#e!hoen to =(i=i3e #e%(#d (nd =ini=i3e!ot-

? inte#de+endent (!tion (nd eti=(tion of =oe(nd !o"nte#=oe %ithin ( !on,i!t it"(tion(<e!t the =oe=ent of ( !on,i!t to%(#d #eo&"tion-

c. !+"tem" Theor+

? it ("=e th(t !on,i!t #e+#eent ( '#e(8do%n in!o=="ni!(tion f#o= the no#=(&$ h(#=onio"

t(te of (<(i#-

? it (&o ("=e th(t !on,i!t ( ( no#=(& +(#t ofinte#(!tion-

? ee !on,i!t ( (n i=+o#t(nt +(#t of ( te=? (&&o% !h(n9e (nd (d(+t(tion to (#io" de=(nd-



3. !tructural Theor+

? The t#"99&e 'et%een o!i(& f(!tion .9#o"+ of

di<e#ent 'e&ief (nd (&"e? Thee f(!tion =( !o?eit +e(!ef"&& (&tho"9h

'(i!(&& the =( 'e hoti&e to e(!h othe#



a. ar;i"m an$ (apitali"m

? t#"!t"#(& !on,i!t th(t eit d"e to !ont#o& of the+#od"!tion (nd dit#i'"tion of %e(&th in ( o!iet

? o=eti=e it t(8e the fo#= of #e&i9io" t#"99&e '"t itt#on9& +oint to +o&iti!(& (nd e!ono=i! t#"99&e

? e(!h !on,i!tin9 +(#t t#ie to 9et !ont#o& of the +eo+&eto 9(in +o%e# ' t#in9 to 9et !ont#o& of the ideo&o9of the =(

? in !(+it(&it te= the !on,i!t i 'et%een thoe %hoh(e the !ont#o& +#od"!tion (nd dit#i'"tion of %e(&th(nd thoe %ho e&& thei# ('i&it to %o#8 in the!(+it(&it te=



. a$ical ,emini"m

? D#(di!(& =e(n &oo8in9 (t the #oot !("e? the t%o !on,i!tin9 f(!tion (#e %o=en (nd =en? the (!hiee=ent of %o=en %e#e hidden %hen =en

%e#e ""(&& the %inne# in the !on,i!t 'et%een =en (nd%o=en-



woman without her man is nothingwoman without her man is nothing



Type of ConflictType of Conflict

(on"tructi5e (on*ict !upport" Oraniation ?oal ncrea"e" Oraniation chie5ement ncrea"e" Oraniation mae >. : !O or ntro$uction o) an+ inno5ation"

De"tructi5e (on*ict Doe" Aot !upport Oraniation<" ?oal Decrea"e" Oraniation<" chie5ement

Decrea"e" Oraniation<" mae >. : !e;ual /ara""ment



ntra-per"onalntra-per"onal Bithin an in$i5i$ual

nter-per"onalnter-per"onalCeteen to or morein$i5i$ual"

ntra-roupntra-roup Bithin a roup

nter-roupnter-roup Ceteen to or moreroup"



=o"iti5e Outcome o) (on*ict=o"iti5e Outcome o) (on*ict

Cin$" people toether

=re"er5e" a relation"hip /elp" to $ene an$ clari)+ "tructure

an$ e;pectation" Cetter Deci"ion

ncrea"e" =ro$ucti5it+ Lea$" to ne roth" an$ i$ea" >nerie" an$ ncrea"e" =eople"<

oti5ation



Aeati5e Outcome o) (on*ictAeati5e Outcome o) (on*ict

Decrea"e" !ati")action Decrea"e" Teamor1 ncrea"e" Turno5er !aotae an$ u"e



ConclusionConclusion

Views of conflict differ amongindividuals.

Conflict can be constructive or

destructive. Outcomes of conflict can be

positive or negative.



(ontent"(ontent"

The (au"e o) (on*ict n$i5i$ual<" (onceptualiation/ierarch+ o) Aee$"

ariale" 7ectin The (au"eo) (on*ict

The (on*ict =roce""

!tae" o) (on*ict =roce""(onclu"ion



◦ (ontrol O5er e"ource"

◦ =re)erence" an$ Aui"ance"

>. : mu"ic hile or1in

technolo+ ◦ alue"

>. : 5alue ju$ment

◦ Celie)"

>. : Oraniation mi""ion an$ 5i"ion

◦ The Aature o) The elation"hip >. : "ilin"



nternal & per"onal & !tep" in the proce"" o) >;ternal)actor"

$e5elopmental )actor" conceptualiation

Le5el o). De5elopment

=roce"" o) conceptualiation

(ontent

!tate o) the in$i5i$ual. !timulu"

e;perience

alue & nee$ "et "+moliation (onte;t

(au"al attriution

ntentional attriution

(onte;t anal+"i"

(ontent anal+"i"

(hoice a""e""ment



Physiological

Esteem

Self-actualization

Social

Safety



=h+"ioloical/uner thir"t "helter "e; an$ other

o$il+ nee$" !a)et+

!ecurit+ an$ =rotection )rom =h+"icalan$ >motional /arm

!ocial

7ection eloninne"" acceptancean$ )rien$"hip



>"teem

nternal e"teem )actor" "uch a" "el)-re"pect autonom+ an$ achie5ement

>;ternal e"teem )actor" "uch a" "tatu"reconition an$ attention

!el)-actualiationThe $ri5e to ecome hat one i" capale o)

ecomin inclu$e" roth achie5inone<" potential an$ "el)-)ulllment



The characteri"tic" o) the partie" in con*ict Their prior relation"hip to one another The nature o) the i""ue i5in ri"e to the

con*ict

The "ocial en5ironment ithin hich thecon*ict occur"

The intere"te$ au$ience" to the con*ict The "trate+ an$ tactic" emplo+e$ + the

partie" in the con*ict The con"euence" o) the con*ict to each o)

the participant" an$ to other intere"te$partie"



,i5e "tae" o) the con*ict proce""mo$el:

!tae % ) =otential )or con*ict

!tae 2 : econition o) con*ict!tae 3 : (on*ict han$lin "t+le"!tae 4 : (on*ict eha5ior

!tae ' : (on*ict outcome"



Stage 1 Stage 2 Stage 3 Stage 4 Stage

Potential

for

conflict

!ecognition

of conflict

"onflict

handling

style

"onflict

outcomes

"onflict #eha$ior

Preceding

circumstance %

- communication

- structure

- &ersonal

$aria#les

Percei$ed

conflict

'elt

conflict

"om&eting

"olla#orating

"om&romising

$oiding

ccommodating

$ert conflict%-

- &arty*s

#eha$ior

- other*s

#eha$ior

ncreasegrou&&erformance

,ecrease

grou&&erformance



Conclusion

Individual perception and view

on issues influence the cause of conflict.

Individual’s needs and

interests are important to be

considered in understanding

issues of conflict.



(ontent"(ontent"

Fie o==on on,i!t St&eMode& SALAM Thi#d?P(#t Ro&e



Model Thomas KilmannModel Thomas Kilmann

Avoiding Avoiding

Accommodation Accommodation

CompetingCompeting

CompromisingCompromising

CollaboratingCollaborating



Akomodasi

Accommodate!

"engelakan

Avoid!

#erkompromiCompromise!

#ertanding

compete!

#ergabung

Collaborate!

Tinggi

Tinggi$endah



% t(#tin9 the !on,i!tin9 ie%

A (9#eein9 th(t ( !on,i!t eit

& &itenin9 fo# (nd &e(#nin9 the di<e#en!e

A (diin9 one (nothe# .=ene&(8(n i"

8on,i8

' =ini=i3in9 (#e( of di(9#ee=ent th(t !o"&d

&e(d to (99#eion o# %ithd#(%



Medi(to#.Medi(iA#'it#(to# .Peni='(n9 T(#(on!i&i(to# .Pend(=(ion"&t(nt .P(8(# R"ndin9

$i E $i iF $i E $i iF



e$iator Ee$ia"iF:e$iator Ee$ia"iF:

Pih(8 8eti9( (n9 ne"t#(&

Me='(nt" +#oe =e='"(t8e+"t"(n o&eh +ih(8 (n9'e#8on,i8

Tid(8 =e=ih(8 8e+(d(=(n(?=(n( +ih(8 (n9'e#8on,i8



ritrator E=eniman TaraFritrator E=eniman TaraF

Pih(8 8eti9( (n9 'e#8"((

"nt"8 =e='"(t 8e+"t"(n"nt"8 =e#e8( (n9 'e#8on,i8e&e+( =e=den9(# 8ed"(?

d"( +ih(8

(onciliator E=en$amaiF(onciliator E=en$amaiF:



(onciliator E=en$amaiF:(onciliator E=en$amaiF:

Pih(8 8eti9( (n9 =e%""d8(n

(&in(n 8o="ni8(i 8e+(d(=e#e8( (n9 'e#8on,i8-

Men99(&(88(n =e#e8( (n9

'e#8on,i8 "nt"8 =en!(+(i+e#et""(n



(on"ultant E=erun$inF:(on"ultant E=erun$inF:

Pih(8 8eti9( (n9 =en(di

+(8(# #"ndin9 "nt"8=e='i='in9 =e#e8( (n9'e#8on,i8 "nt"8 =e=!(+(i

+e#et""(n-

dce 3712 conflict resolution powerpoint

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