db station&service ag germanys biggest host! · db station&service ag in the corporate...

DB Station&Service AGGermanys biggest Host! DB Station&Service AG

May 2018

Our Strengths A

Our ServicesB

Our StrategyC

DB Station&Service AG

2 DB Station&Service AG | 2017

23.000Schließfächer

DB Station&Service AG –

Germanys biggest host!

110train operators

use our stations 20

millionpassengers and

visitors per day

5,300employees

150

milliontrain stops per

year

EUR 230

millionprofit

5,400train stations

EUR

1,250

millionrevenue

800station

buildings

3,300commercial

tenants

1

million m²rental space

3 rounded KPIDB Station&Service AG | 2017

DB Station&Service AG in the corporate group –

Management of infrastructure with effect on the customer


Train stations & station

buildings

Passenger traffic International

trafficInfrastructure

4

DB Netze

Energie

DB Arriva

DB Schenker

DB Fern-

verkehr

DB Personen-

bahnhöfe

DB Cargo

DB Regio

DB Netze

Fahrweg

DB Station&Service AG | 2017

Headquarters

Strategic development of DB Station&Service AG

7 Regional offices

Management of operational activities and business

relationships at the regional level

46 Station management centers

Local management structures to care for each of our

5,400 train stations

Nationwide presence across Germany


Hamburg

Dusseldorf

Frankfurt (Main)

Leipzig

MunichStuttgart

Berlin

2017

Lutherstadt Wittenberg (Sachsen-Anhalt)

Bayerisch Eisenstein (Bayern)

Every year “Allianz pro Schiene“ awards the title „Station of the year“ to the two

most customer-friendly stations

Stralsund and Steinheim are the winners of the

„Station of the year“ award 2016

2015

Marburg & Obstfelderschmiede/Lichtenhain

2012

Bremen M. Station &

Aschaffenburg

2013

Göttingen & Oberursel


2011

Leipzig M. Station

& Halberstadt

2010

Darmstadt M. Station

& Baden-Baden

2009

Erfurt M. Station

& Uelzen

2008

Karlsruhe M. Station

& Schwerin M. Station

2007

Berlin M. Station

& Landsberg (Lech)

2014

Dresden M. Station & Hünfeld

2016

Stralsund & Steinheim (Westfalen)

Interesting facts about DB Station&Service AG

Summed up our

commercial rental

space of

1 million m²is as large as

130 soccer fields

The

5,300employees from


fill up 13 ICE-half-trains

The lengths of all

platforms together

with

1,900 kmcorresponds to the

distance from Berlin

to Madrid

Our stations are

used by over

20 millionpassengers and

visitors per day – thirty

times as many as the

number of passengers

at all German airports

per day

We operate

5,400train stations,

ten times as many

as there are

motorway service

stations in

Germany

7 Rounded KPIDB Station&Service AG | 2017


Our StrengthsA

Our ServicesB

Our StrategyC


Business model of DB Station&Service AG

Sales Operations Leasing

Construction, facility and portfolio management


The station design is tailored to customers’ needs

Comprehensive offer Cost-efficient station designTailored service levels

Highly-frequented long-

distance train stations

Regional- and S-Bahn-

train stationsLocal train stations


Pleasant stays

Efficient transport links and purposely used waiting time

compose the overall experience at our train stations

Transport links

Hub for different modes of transport

Barrier-free access

Navigation and real-time information

Attractive gastronomy and shops

Interesting events at the station

Free Wi-Fi


We tailor our services at the train station to suit our

customers' needs

DB Information and

Mobile Service

Baggage-storage

facilities and

luggage lockers

Maintenance and

repair of station

facilities

Secure operational

processes

Safeguarding quality

and availability

Supplemental services

for our travelers

Information on travel

routes and local

surroundings

Trouble-free

operations for rail

processes



Our StrengthsA

Our ServicesB

Our StrategyC


Stations connect people and mobility –

We respond to current trends with our comprehensive offer

Demography Regulation Digitalization

Urbanization Ecology Competition


Corporate programs support goals of defined

sustainability dimensions and areas of activity


Profitable

quality leader

Eco-pioneerTop employer

Digital

competence

Innovative

solutions in

core and new

businesses

Quality

culturesOperational

excellence and

customer

orientation

PerformanceCommon res-

ponsibility and

high

performance

„Zukunft Bahn“

Smart Cities

Technical Excellence

Digital rail Germany

Drive passenger traffic/ioki

Mobility-as-a-Service

platform “Unterwegs”

Areas of activitySustainability dimensionsCorporate programs

We shape progress and future with committed employees and digital skills

With our three-phase program „Zukunft Bahn“

we will meet our ambitious quality targets


Improvement of basic services

Increase availability of conveyors

Fast repair of defect station clocks

Enhance availability of FIA/DSA1

Complete and real-time passenger

information via multi-train-displays

Task force for raising punctuality…

Enhancement of quality

Revitalization of underground suburban

railway and interchange stations

Creation of new waiting areas

Implementation of DB Information 4.0…

Enlargement of rail connectivity

Building new stations…

1

2 3

4

1

2

3

4

2016

2021 ff.

2017-

2020

1 Passenger information facility/ dynamic ticker

Quality culture

Operational excellence and customer orientation

We develop our stations to multimodal mobility hubs.

Enhancing

depth of

added valuein leasing

Multimodal

hub for

different

modes of

transport

Quality program

“Zukunft Bahn”

systematically

improves the

customer

experience

Development

of stations into

centers of

their

neighbor-

hood

Constant

renovation

of stations

Development of

passenger

information

devices


Digital competence

Innovative solutions in core and new business

We are an up-to-date innovator

and establish the digitalisation into station.

Digital planning and

construction with

BIM – Building

Information

Modeling


Pilot testing of

digital display

case with real

time information

Available real-

time information

about elevators

and escalators

by ADAM

Gradual roll-out of

powerful WLAN in

stations

New generation of

passenger

information by

appealing 46 inch

TrainInfoScreen

(ZIM)

Modern customer

approach through

DB

Information

4.0

Costumer experience Production and operation

Performance

Common responsibility and performance-strength

We improve our attractiveness as an employer

through an active development of our corporate culture.

Facilitation of

accompany-

ing training &

education

Regular

employee

surveysflexible

work time

options

Systematic

talent

management

High

employee

satisfaction

Dialog oriented

leadership

culture


Resource conservation/emission reduction

Developing to an eco-pioneer

We build and operate our stations sustainably

and accelerate our development into an eco-pioneer.

Enhancement of

building

automation

Use of

renewable

energy photovoltaic and

wind power

Energy-

efficient

renovationof our stations

Use of energy-

efficient

heating

technologies

Utilization of

sustainable

and renewable

resources

Changeover to

efficient LED-

lighting


Operation of

energymanage-

ment system

certified by DIN EN

ISO 50001

S. 1 Christian Bedeschenski

S. 2 Architekten Auer Weber Assoziierte

S. 3 Max Lautenschläger

S. 4 First column head: Siemens AG, Barteld Redaktion & Verlag,

Jochen Schmidt; Second column head: Oliver Lang, Ralf Braum;

Third column head: Volker Emersleben, Jet-Foto Kranert, Uwe

Miethe; fourth column head: Wolfgang Klee, Christian

Bedeschinski

S. 6 Allianz pro Schiene/Andreas Tauber (Bayerisch Eisenstein);

Allianz pro Schiene/Stefan Röhl (Lutherstadt Wittenberg);

Allianz pro Schiene (Logo)

S. 7 Martin Jehnichen


S. 9 Left to right: Christian Bedeschinski, Christian Martin,

Max Lautenschläger

S. 10 Left to right: Wolfgang Klee, Bartolomej Banaszak,

Christian Bedeschinski

S. 11 Left to right: Uwe Miethe, Christian Martin

S. 12 Left to right: Christian Martin (2x), Axel Hartmann, Uwe Miethe


S. 14 First column right: Christian Martin, Volker Emersleben,

DB Vertrieb; Second column left: Holger Peters, Volker

Emersleben, Uwe Miethe

S. 15 Top to bottom: Rolf Heselbarth, Pablo Castagnola (2x)

S. 16 Christian Bedeschinski

S. 17 Pablo Castagnola

S. 18 Thomas Rosenthal

S. 19 DB Station&Service AG

S. 20

S. 25

S. 26

Dan Zoubek

Pablo Castagnola

Pablo Castagnola

Photo credits


Financial KPI

EUR 397 mio

Revenue

(in mio. EUR)

1.025

1.044

1.077

1.102

1.120

1.172

1.199

1.233

1.265

2009 2010 2011 2012 2013 2014 2015 2016 2017

Net capital

expendituresGrants

EUR 103 mio EUR 606 mio

Gross capital expenditure

(in mio. EUR)

488 510 547 552 617

559 533 584

709

2009 2010 2011 2012 2013 2014 2015 2016 2017

6,7% 6,4% 6,8% 6,9% 6,9% 7,3% 7,7%6,7% 6,7%

2009 2010 2011 2012 2013 2014 2015 2016 2017

Return on total capital employed

(balance sheet total)

Total assets EBIT

EUR 3.221 mio 1 EUR 233 mio.EUR 862 mio

Fiscal year 2017 Fiscal year 2017 Fiscal year 2017

Christian Bedeschinski Volker EmerslebenChristian Bedeschinski Volker Emersleben Christian KrauseMay Lautenschläger


Revenues

from traffic stations

Revenues

from tenants

1 Incl. acquisition finance lease „Paketbahnhöfe“

Operations

Number of

„Bahnhofsmissionen“

100

Platforms

9,535

Lockers

22,000

Shelters

8,734

Stations with WLAN

127

Elevators

2,286

Mobility services

756,000

DB Information

82

Johannes Vogt

Christian Martin

Christian Martin

Max LautenschlägerJet-Foto Kranert

Axel HartmannChristian BedeschinskiChristian Bedeschinski

Oliver Lang


Digital competence





construction with

BIM – Building

Information

Modeling


Pilot testing of

digital display

case with real

time information

Available real-

time information

about elevators

and escalators

by ADAM

Gradual roll-out of

powerful WLAN in

stations

New generation of

passenger

information by

appealing 46 inch

TrainInfoScreen

(ZIM)

Modern customer

approach through

DB

Information

4.0


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