1. HP Software EducationPowering Your Workforcehttp://merc-training.cce.hp.com/main/US/Miguel LavalleMarch 20121 2011 HP Confidential

2. WHO IS HP SOFTWARE EDUCATION?At HP Software Education, we offer a comprehensivecurriculum for all HP Software products. We provide different methods of training delivery at multiple locations around the world. We know HP Software inside and out,which enables us to deliver the best training experience possible for you and your staff. 3. THE VALUE OF TRAININGQ. Which factors contributed most to the success of the technology function? Value of IT Education Aside from the technology, the most important factor in18.8% Skill of the teamSupport of teamthe determining the success of a particular IT solution is the 8.5% Effort of the 60.6% Other12.1% skill of the IT functional team. In fact, from a surveyTechnology Vendor completed in 201 we found that more than 60% of IT 1, managers believe that the skill of their teams is the most important success criterion for critical IT functions. Skill of the team Support of technology vendor Effort of the team OtherSource: IDCs Performance Impact Study, 2011 4. THE VALUE OF TRAINING(continued)REDUCE COSTS REDUCE RISK REDUCE TIME 5. Education portfolioStrategy, Planning, and Governance Security Intelligence and Risk Management Application LifecycleIT OperationsInformation Management Management Management Extensibility, Orchestration, and Analytics Services and Support 6. Instructor-led TrainingPublic Training With classroom locations around the globe, theres sure to be a training facility near you. Our public schedule includes a range of courses from entry-level to advanced training.Private Training Our private/onsite training option sends an HP Certified Instructor to your specified location. We can deliver standard or customized training to address your unique business needs. Note: 12-student maximum for private/onsite training 7. Virtual Instructor-led TrainingVirtual Instructor-led training (VILT)classes are live, instructor-ledsessions that offer the samebenefits you would receive in ourtraditional public classroomenvironments. Students connect tothe virtual classroom via their owncomputers and Internetconnections, and are joined by theHP Certified Instructor facilitatingthe live session for participantsaround the globe. 8. Learning Services Program Understand your requirements to design and deploy an end-to-end learning solution to optimize the value of your HP Software products DISCOVERY Collaborate with your stakeholders and other HP entities to develop and propose a comprehensive Education Roadmap to guarantee: CUSTOMIZATION Faster time-to-deployment | Reduced risk | Increase adoption and ROI Deliver training integrated into your implementation schedule: Integration with overall project plan EXECUTION Identify key areas of skill gaps and remediation Encompasses all project phases plus supporting future system usage 9. User Adoption Is Key to Value RealizationEffective user adoption is the primary determinant of thesuccess of a project implementationSource: Neochange 10. Adoption Readiness ToolHigh quality HP bestpractice content,ready for use right outof the box 11. Adoption Readiness ToolInnovative Author tool, allowing you to createcustomized content for your users.Single source, multiple output object recognitiontechnology dramatically reduces developmenttime. 12. ART- Simulation Based Learning PlatformGlobal Solution 30 LanguagesAuthoring tool interfaceAbility to translate contentMobile Solution Easily retrievable modules,simulations and job aids via theART Portal Available anytime, anywherevia an iPad 13. ARTART- Simulation Based Learning Platform Show MeTry Me Test Me Demo of features and Step by Step hands Knowledge checks & functionson practiceCompetency tests 14. Adoption Readiness Tool Power for the Entire IT Environment Plan DesignDevelopDeliver Train SupportImproveConfiguration DocumentationTesting Learning Online Help 15. ART ServicesUsing ART Training and Enablement ART 101 3-4 day Public Instructor Led Training (VILT) = basicauthoring, admin, template Jump StART 80 hour onsite offering = planning, web & templatedesign, author & admin training, coachingAdditional ART Consulting Services ART Website Customization Co-Development of Content Customized Course BuildsInteractive Training Created by ART Delivered and sold through Merc Training Subscription to hosted courses 6 mos/25 users or1 yr/100 users 16. For more information please go to:http://merc-training.cce.hp.com/main/US/ Copyright 2011 Hewlett-Packard Development Company, L.P. The information containedherein is subject to change without notice. Confidential. Do not forward..