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DATA STEWARDSHIP AND REPORTING:

EMPOWERING CLIENTS TO SAY YES

TO THEIR OWN MESS

Christopher Jones

Director Solutions Consulting &Information Management

IT Client Services

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The information people seek is often buried in differinginterpretations of how transactional data is stored in systems designed to execute businessprocesses with little or no thought to reporting or information needs, if those are considered at all.

 Also, the need for data across functional silos can be complicated by politics, people speakingdifferent business languages, security concerns, and the need for speed vs competing demandson various experts’ time.

How many transfer students are wait listed for History of Jazz in the upcoming semester?

The Problem

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Hire and Train Report writers in IT

Business must train IT about business and keep IT

up to date as policies change.

IT decides who can access what data.

IT creates complex transaction based reports

based on requests for information.

Business staff try to translate information needs

from clients into technical specifications for IT

(data elements, rules)

Hire IT Reporting Services Manager to provide

training. Hire and Train Report writers in Business

Areas.

Business manages the impacts of policies

changes themselves.

Business decides who can access what data, IT

oversees security.

Business creates complex transaction basedreports based on requests for information, with IT

help if needed.

Centralized Information Management De-Centralized Information Management

Business responds to clients directly.

The Options

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The Book 

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“By saying yes to the mess and valuing the art of improvisation, leaders can create the

conditions for guided autonomy: identifying the limited structures and constraints thatfacilitate coordination around core activities.”

“Jazz improvisation is a complex system. Information flows freely yet is restrained,members are diverse yet conform and remain richly connected, constraints are minimal,

and feedback is nonlinear.”

“The model of jazz musicians improvising collectively offers a clear and powerful example

of how people and teams can coordinate, be productive, and create amazing innovations

without so many of the control levers that managers relied on in the industrial age.”

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Control

Plan

Organize

Manage Risk

Rehearse

Minimize Uncertainty

Adequate talent can play the passage exactly as the conductor hears

it after rehearsal and clear, active direction from the conductor.

Orchestra

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Engage

Respond

Relate

Address Risk

Disrupt Patterns

Accept Uncertainty

Talent that is engaged, actively listening, positive, and embraces

uncertainty can play passages the band leader never anticipated.

Jazz Band

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A central resource "conducts" the flow of information

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Multiple areas "improvise" the flow of information.

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IT

Admissions

Registrar

HumanResources

Finance

Advancement

Academic AffairsResourceconstraints

No directinteractionbetween

departments

Need Information:

▪ Government▪ Public

▪ Students

▪ Parents

▪ Departments

Audience Musicians Conductor

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Needs Information:

▪ Government▪ Public

▪ Students

▪ Parents

▪ Departments

Audience Musicians &Band Leader

IT

Admissions

Registrar Finance

HumanResources

Advancement

Academic Affairs

Directinteraction

betweendepartments

Data flowsdirect, IT

resources nota constraint

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40 Players

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 Academic Affairs (AA)

 Admissions (AD)

 Administration (AM)

Bursar (BU)

CORE

Controller (CT)

Information Technology (IT)

Financial Aid (FA)

Human Resources (HR)

Institutional Advancement (IA)

Payroll (PY)

Registrar (RE)

Student Affairs (SA)

13 Stewards

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500+ Files

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375+ Fields

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