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Data Speaks: Recent Research about Our Role and Our Work
Katie Campbell, CVASkye Consulting
Promoting Job Equity for Volunteer Engagement
Professionals
Conducted byMinnesota Association for Volunteer Administration
June 2017
www.MAVAnetwork.org
Your Experience Validated?• Volunteer Engagement Professionals (VEPs) are often
underpaid, undervalued, and their work is misunderstood.
• There truly are equity issues in how volunteer engagement professionals are paid, included and understood in the workplace.
• There is a lack of true understanding about the essential nature of volunteers and those who lead them.
Research MethodologyComparing Similar Jobs:• Volunteer Engagement Professional • Development/Fundraising Professional• Human Resource Professional• Program/Service Director
Process:• Survey of 500 Executive Directors/CEOs• 25 individual phone interviews to probe further
Qualifications for 4 Positions
Skills Needed for the 4 Positions
Job Responsibilities
Inclusion in Strategic Planning
Elimination During Budget Crunch
VEP People Skills Most Highly Valued
Biggest challenge to supporting your organization's volunteer engagement
CEOs Think you are Doing an Excellent job!
Volunteerism Very Valuable!
Can you be a Transformational Leader?• People will follow a leader who inspires them
• A person with vision and passion can achieve great things
• Energy and enthusiasm are the tonics that get things done
Steps to Take Reshape your image to be seen as a strategic leader Position yourself as an expert Discuss with the top decision-maker how the volunteer
engagement voice can be best represented in organizational decision-making & on the executive team Demonstrate that volunteer management is a
professional field Educate staff about volunteer engagement & outcomes Train other staff on best practices
Volunteer Screening Trends & Best Practices
2018
Conducted by Verified Volunteers in partnership with Volunteer Match
Main Topics of Survey
Motivation for conducting volunteer screeningRelated challenges & barriersTypes of background checks being conductedTypes of volunteers screenedConfidence in screening resultsScreening outcomes & perceived valueGeneral challenges faced by organizations
Profile of Responding Organizations77.84% serve a vulnerable populationKey decisions involving vols. made by:
VEP = 47.9% Executive Director = 43.24%
22.32% have more than 1000 vols. (10.71% last year)56% said unpaid vols. make up 75% or more of their staffAreas of responsibility of respondents:
Vol. recruitment = 86 Dev/Fundraising = 47%Vol. program mgmt. = 85% Advocacy = 37% Vol. training = 84% Finance/budgets = 36%PR/Comm. = 56% HR/employee recruiting = 29%
Types of background checks used
Criminal record checks = 92% Sex offender search = 73% ID verification = 41%Motor vehicle checks = 33% Fingerprinting = 33% Verification of references, education and/or employment = 33% Drug & health checks = 16% Social media checks = 12% Credit/financial checks = 5%
Communication with Candidates
86% explain screening program Two-thirds contact candidates to clarify inconsistencies Over half share concerning information 4 out of 10 update candidates when there is a delay due to
screening
**Do you know about the “Adverse Action” process?
Deal-breakers for Volunteer Applicants
• Sexual assault record = 94%• Felony conviction for violent crime = 94%• Misdemeanor conviction for violent crime = 72%• Felony conviction for nonviolent crime = 55%• Driving conviction = 30%• Misdemeanor conviction for nonviolent crime = 17%
Annual Renewal Screening
• 21% rescreen all vols. (up from 20%)
• 25% rescreen those working w/ vulnerable (up from 21%)
• 19% long-term vols. (up very slightly)
• 20% rescreen short-term vols. (up from 10%)
• 17% rescreen admin./back office positions (up from 13%)
*** TREND!
Related Challenges
Bureaucracy and time are bigger challenges than money
11% offer vols. opportunity to help defray cost 9% require candidates to pay entire cost 3% require candidates to pay partial cost
26% want to reduce onboarding time 24% want to improve the vol. screening experience 24% want to improve screening turnaround time
Interesting Facts from Volunteer Match
Over 50% access Volunteer Match via phones
Special projects/opportunities and training are the #1 preferred types of recognition
“Technology” now the top way vols. learn about opportunities (more than “word of mouth”)
The worst performing vol. opportunities all have a spelling error!
More Interesting Facts from Volunteer Match
75% volunteer at more than one organization
78% say understanding impact keeps them engaged
Vols. are yearning for a “civic social network”
New Technology is Here
Ability to recruit pre-vetted volunteers
Portable background checks (“credentials”)
Identity validation
Get the VV 2018 Report!www.VerifiedVolunteers.com
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