data protection manager - from the customer perspective jason buffington sr. product manager data...

Data Protection Manager - Data Protection Manager - From The Customer From The Customer PerspectivePerspective

Jason BuffingtonJason BuffingtonSr. Product ManagerSr. Product ManagerData Protection ManagerData Protection ManagerMicrosoft CorporationMicrosoft Corporation

Backup/Restore remains the single most costly IT Backup/Restore remains the single most costly IT administrative task. administrative task.

The cost of managing data protection and storage The cost of managing data protection and storage is 5x - 7x the cost of purchasing the hardware. is 5x - 7x the cost of purchasing the hardware. More specifically, 74% of storage costs are for More specifically, 74% of storage costs are for management and administration, with only 12% management and administration, with only 12% going to hardware.going to hardware.

– – GartnerGartner

97% of all tape restores are single files97% of all tape restores are single files– – Strategic ResearchStrategic Research

85% of tape restores are for data less than 30 days85% of tape restores are for data less than 30 days– – IDCIDC

Tape Restores failTape Restores fail

41% - 41% - according to Yankee Groupaccording to Yankee Group

66% - 66% - according to Strategic Researchaccording to Strategic Research

70% - 70% - according to Promiseaccording to Promise

Due to a variety of reasons, including unreadable tape, Due to a variety of reasons, including unreadable tape, corrupted indexes, mechanical issues with tape changer, corrupted indexes, mechanical issues with tape changer, unable to locate tape, etcunable to locate tape, etc

Rapid and Reliable Rapid and Reliable RecoveryRecovery

Customer Data Protection Pain PointsCustomer Data Protection Pain PointsCustomer Needs: Faster RecoveryCustomer Needs: Faster Recovery

Recovery is unreliable and painfulRecovery is unreliable and painfulToo slow and expensive to recover files Too slow and expensive to recover files

Typical recovery takes hours or days (slow, expensive)Typical recovery takes hours or days (slow, expensive)

Recoveries are unreliableRecoveries are unreliable42% of companies had failed recovery in past year42% of companies had failed recovery in past year

50% of customers wish for online backup verification 50% of customers wish for online backup verification

Data protection is labor intensiveData protection is labor intensive

All recoveries go through the server adminAll recoveries go through the server admin

Solution with DPM Solution with DPM Designed for fast recoveryDesigned for fast recovery

Enables a whole new recovery scenario–end users: Enables a whole new recovery scenario–end users: files, Admins: servers files, Admins: servers

Snapshots enable multiple recovery pointsSnapshots enable multiple recovery points

Recoveries are assured through verification Recoveries are assured through verification

Customer Data Protection Pain PointsCustomer Data Protection Pain PointsCustomer Needs: Eliminating Backup WindowCustomer Needs: Eliminating Backup Window

Backup is too complex, slow, and inefficientBackup is too complex, slow, and inefficientShrinking backup windowShrinking backup window

Growth in data makes it too difficult and time Growth in data makes it too difficult and time consuming to back upconsuming to back up

Backups too slow/lots of manual schedulingBackups too slow/lots of manual scheduling

Mandated disaster recovery plansMandated disaster recovery plans

24 hours of data loss assumed with tape24 hours of data loss assumed with tape

Tape as one size fits all (file and server recovery, Tape as one size fits all (file and server recovery, offsite protection and long term archive)offsite protection and long term archive)

Tape inconvenience and unreliability of is # 1 Tape inconvenience and unreliability of is # 1 challengechallenge

Solution with DPM Solution with DPM Faster and More Efficient BackupFaster and More Efficient Backup

Never do a full backup from a production server againNever do a full backup from a production server again

Avoid the shrinking backup windowAvoid the shrinking backup window

Continuous Continuous and efficient and efficient protection protection

Customer Data Protection Pain PointsCustomer Data Protection Pain PointsCustomer Needs: Simpler Solution, Lower costsCustomer Needs: Simpler Solution, Lower costs

Current backup products are too complex, costly Current backup products are too complex, costly Companies spend too much time and money on backupCompanies spend too much time and money on backup

Labor is the majority of backup costLabor is the majority of backup cost

Branch office data protection is cumbersomeBranch office data protection is cumbersome

Massive data growth increases costs Massive data growth increases costs

Too many tapesToo many tapes

Most disk-based backup solution are cost prohibitiveMost disk-based backup solution are cost prohibitive

Solution with DPM Solution with DPM Designed to reduce TCO via continuous, Designed to reduce TCO via continuous, disk-based backupdisk-based backup

Automatic protection schedules = reduce operational costs, Automatic protection schedules = reduce operational costs, increase efficiencyincrease efficiency

Allows end users to easily recover their own files Allows end users to easily recover their own files

Usability and easier managementUsability and easier management

Integration into existing environment Integration into existing environment

Industry standard hardware and software Industry standard hardware and software

Operational Operational Simplicity Simplicity

What Does DPM Do?What Does DPM Do?

Near continuous (hourly) protection of filesNear continuous (hourly) protection of filesDPM agent on file serversDPM agent on file servers

Byte-level changes transmitted to Byte-level changes transmitted to DPM serverDPM server

Multiple scheduled snapshots per dayMultiple scheduled snapshots per day

Easy IT or End-User restore – fast Easy IT or End-User restore – fast from diskfrom disk

Solutions With DPM Solutions With DPM Disk to disk to tape within data centerDisk to disk to tape within data center

Active Directory Active Directory Scheduled auto-discovery jobScheduled auto-discovery job

Queries AD for new serversQueries AD for new servers

Protects Win2000, 2003, WSS2003 (non-clustered)Protects Win2000, 2003, WSS2003 (non-clustered)

Maintains ACL’sMaintains ACL’s

Redirects shadow copiesRedirects shadow copies

ActiveActiveDirectoryDirectory

ClientsClients

ClientsClients


File ServersFile Servers


AgentsAgentsAgents track / synchronize data from production servers to DPMAgents track / synchronize data from production servers to DPMAll agent communication initiated from DPMAll agent communication initiated from DPMComponents: file system filter, Coordinator Components: file system filter, Coordinator Each protected volume has sync log (10% of volume size) Each protected volume has sync log (10% of volume size) Agent overhead 3-5% Agent overhead 3-5% Deployed via DPM UIDeployed via DPM UI


DPM ServerDPM ServerWindows Server 2003 or Storage ServerWindows Server 2003 or Storage ServerAD, SQL, Reporting ServicesAD, SQL, Reporting ServicesLots of disks (1.3X) Lots of disks (1.3X) Snapshots created for quick recovery Snapshots created for quick recovery Virtual Disk Service Virtual Disk Service Installed parallel to tape Installed parallel to tape

ClientsClients


File ServersFile Servers DPM ServersDPM Servers


SnapshotsSnapshotsMultiple, schedule driven point-in-time copiesMultiple, schedule driven point-in-time copies

User-friendly, wizard driven set up and restore User-friendly, wizard driven set up and restore

ClientsClients


File ServersFile Servers DPM ServersDPM Servers

SnapshotsSnapshots


Customer ScenariosCustomer ScenariosFast Restoration from DiskFast Restoration from Disk

End User Recovery (via DPM client) End User Recovery (via DPM client)

IT Admin can restore entire servers, volumes, sharesIT Admin can restore entire servers, volumes, shares

ClientsClients


File ServersFile Servers Tape LibraryTape LibraryDPM ServersDPM Servers

SnapshotsSnapshots

Implementation Scenarios Implementation Scenarios Branch office data protectionBranch office data protection

Corporate WANCorporate WAN

New YorkNew York

ChicagoChicago

Los AngelesLos Angeles

ClientsClients

ClientsClients

ClientsClients

HeadquartersHeadquarters

DPM ServerDPM Server

Backup processBackup processAgent deployed to branch Agent deployed to branch office servers office servers Agent captures data and Agent captures data and replicates to DPM server replicates to DPM server in HQ in HQ DPM takes snapshots to DPM takes snapshots to enable recovery at multiple enable recovery at multiple points in timepoints in time

BenefitsBenefitsRapid & reliable recovery Rapid & reliable recovery including end user recoveryincluding end user recoveryLess potential data loss Less potential data loss Easy and efficient Easy and efficient scheduling and scheduling and managementmanagementNo trained staff needed No trained staff needed in branch in branch Reduce tape equipment Reduce tape equipment requirements in the branch requirements in the branch

Completing The D2D2T Completing The D2D2T Scenario Scenario

Allows for restore of DPM server itself (system state, replicas)Allows for restore of DPM server itself (system state, replicas)

Enables restore of any file object on production servers from tapeEnables restore of any file object on production servers from tape

Provides ISVProvides ISV’’s ability to control this process through their software s ability to control this process through their software applications applications

Solutions available: Yosemite, Veritas, CommVault, Windows Backup Solutions available: Yosemite, Veritas, CommVault, Windows Backup

ClientsClients


File ServersFile Servers DPM DPM ServersServers

Tape LibraryTape Library

San Francisco School District San Francisco School District School District Adopts Backup System to Easily Restore Files, Saves School District Adopts Backup System to Easily Restore Files, Saves $100,000.$100,000.

““You’re saving all this staff time, training time, and monitoring time to make You’re saving all this staff time, training time, and monitoring time to make sure that the people are doing what they’re supposed to do. It really is a sure that the people are doing what they’re supposed to do. It really is a good solution for us.”good solution for us.”

Customers Tell The Best Story… Customers Tell The Best Story…

Microsoft Information Technology Microsoft Information Technology The Microsoft IT Data Protection Services Group centralized the backup and The Microsoft IT Data Protection Services Group centralized the backup and restore services protecting 130 branch offices with DPM.restore services protecting 130 branch offices with DPM.

The DPM deployment will save Microsoft $2.7 million over the next two years.The DPM deployment will save Microsoft $2.7 million over the next two years.

New York City Department of Sanitation, Bureau of New York City Department of Sanitation, Bureau of Motor Equipment Motor Equipment

““Ease of installation and use, handy management and reporting features, Ease of installation and use, handy management and reporting features, speed of recovery and cost-effectiveness of DPM blow the competition away”speed of recovery and cost-effectiveness of DPM blow the competition away”

Shrunk backup from 48 hours to 10 minutes; drastically lowered failed backup Shrunk backup from 48 hours to 10 minutes; drastically lowered failed backup jobs and error messages across 30 file servers.jobs and error messages across 30 file servers.

Des Moines School DistrictDes Moines School DistrictDMPS cuts data protection costs by 94 percentDMPS cuts data protection costs by 94 percent

DPM expected to save the district $135,000 for the first year.DPM expected to save the district $135,000 for the first year.

““When a user needs a file restored, they don’t ever have to file a work order or When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.”contact the Help desk. They can restore their own file instantly.”

The district is so pleased with DPM that it is implementing the solution in all The district is so pleased with DPM that it is implementing the solution in all elementary schools and eventually, in all secondary schools.elementary schools and eventually, in all secondary schools.

Case Study: Microsoft ITCase Study: Microsoft IT

SituationSituationNeeded an alternative to tape-based solutions for providing backup Needed an alternative to tape-based solutions for providing backup and restoration services to the company's 115 branch offices.and restoration services to the company's 115 branch offices.

DPM Solution BenefitsDPM Solution BenefitsSavings of $1.4 million in the first year of deployment through not Savings of $1.4 million in the first year of deployment through not having to support a tape-based infrastructure at 115 branch offices having to support a tape-based infrastructure at 115 branch offices

Better user experience, because restorations that formerly took Better user experience, because restorations that formerly took hours to retrieve from tape can now be completed within secondshours to retrieve from tape can now be completed within seconds

Better process for protecting data for IT personnel and others who Better process for protecting data for IT personnel and others who help ensure data availabilityhelp ensure data availability


At least 14 days of past data immediately accessible on disk

Data CenterData Center BranchesBranches ServersServers DataData DPM serversDPM servers

RedmondRedmond 5858 8787 15.4 TB15.4 TB 44

DublinDublin 3535 7878 22.1 TB22.1 TB 55

SingaporeSingapore 2222 4848 5.85 TB5.85 TB 33

115115 213213 43.3 TB43.3 TB 1212


The largest DPM ServerThe largest DPM Server (heaviest production load): (heaviest production load): 22 production servers protected *22 production servers protected *

10.2 TB total capacity10.2 TB total capacity

7.1 TB allocated7.1 TB allocated

3.5 TB used3.5 TB used * 22:1 number is not indicative of a DPM maximum capability* 22:1 number is not indicative of a DPM maximum capability

The busiest production server The busiest production server - going to the DPM server- going to the DPM serverAverage change rate of 4.91%, next highest server change rate Average change rate of 4.91%, next highest server change rate is 0.9%is 0.9%

In an average of 2:51 hours, 5.49GB of data is synchronized to the In an average of 2:51 hours, 5.49GB of data is synchronized to the DPM with a transfer rate between 500-600 kb/secDPM with a transfer rate between 500-600 kb/sec

The big news is that the DPM server is using 180GB of DPM The big news is that the DPM server is using 180GB of DPM storage to protect a 120GB production disk with a 5% change ratestorage to protect a 120GB production disk with a 5% change rate

This provides 40 replicas of protection for this server!This provides 40 replicas of protection for this server!


Ranking of Top 10 File Servers by average data change rate (in %) over Ranking of Top 10 File Servers by average data change rate (in %) over five week interval ending March 2006five week interval ending March 2006

RankRank File ServerFile Server Change Rate(%)Change Rate(%) Data Protected (GB)Data Protected (GB)

11 PHUP01PHUP01 32.20 %32.20 % 207.87207.87

22 DUFL01DUFL01 5.90 %5.90 % 14.0914.09

33 HOUP01HOUP01 4.57 %4.57 % 24.4824.48

44 EDUP01EDUP01 3.58 %3.58 % 23.1323.13

55 TOUP02TOUP02 3.17 %3.17 % 11.2611.26

66 ATUP01ATUP01 2.90 %2.90 % 62.0962.09

77 NCUP01NCUP01 2.342.34 % % 33.6233.62

88 HAUP01HAUP01 2.302.30 % % 24.4824.48

99 BOUP01BOUP01 2.13 %2.13 % 19.1519.15

1010 BOUP02BOUP02 1.51 %1.51 % 9.989.98


"After our initial investment of $1.1 million for equipment, "After our initial investment of $1.1 million for equipment, we are saving we are saving $1.4 million in fiscal year 2006 and anticipate saving $1.4 million in $1.4 million in fiscal year 2006 and anticipate saving $1.4 million in fiscal year 2007fiscal year 2007," ,"

– – Bob Davis, General Manager, Global Technology ServicesBob Davis, General Manager, Global Technology Services

This figure does not include the additional savings the team will see from This figure does not include the additional savings the team will see from reducing the personnel it now has assigned to supporting taped-based reducing the personnel it now has assigned to supporting taped-based backups. "We have committed to reducing the team we use to support backups. "We have committed to reducing the team we use to support remote backups," says Davis. remote backups," says Davis. ""We'll reduce the size of the vendor We'll reduce the size of the vendor support team by as much as 40 percent.support team by as much as 40 percent. That doesn't include the That doesn't include the additional savings from not having to use local resources to help additional savings from not having to use local resources to help manage backups. manage backups. DPM enables us to runDPM enables us to run our IT operations at these our IT operations at these remote sites remote sites on a on a 'lights-out' basis,'lights-out' basis, completely eliminating the need completely eliminating the need for local IT staff at the branchfor local IT staff at the branch."."

K-12 EducationK-12 Education

Des Moines Public SchoolsDes Moines Public Schools

San Francisco Unified School DistrictSan Francisco Unified School District

Case Study

Case Study: K-12 EducationCase Study: K-12 Education

The problemThe problemNon-profit / public service = limited budgetNon-profit / public service = limited budget

IT different than core function = very limited IT different than core function = very limited budgetbudget

Minimal core function at “data center”Minimal core function at “data center”

EVERYTHING is done at the remote sites EVERYTHING is done at the remote sites (schools)(schools)

““The teachers can recreate a worksheet” The teachers can recreate a worksheet”

““It’s just files”It’s just files”


Des Moines Public SchoolsDes Moines Public SchoolsThe state’s largest school districtThe state’s largest school district

65 elementary and secondary schools.65 elementary and secondary schools.

Employing 5,000 faculty and staffEmploying 5,000 faculty and staff

Teaching 32,000 studentsTeaching 32,000 students

Solution BenefitsSolution BenefitsDPM cut data protection costs by 94 percentDPM cut data protection costs by 94 percent

DPM saved the district $135,000 in the first year. DPM saved the district $135,000 in the first year.

““When a user needs a file restored, they don’t ever have to file a When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own work order or contact the Help desk. They can restore their own file instantly.”file instantly.”


San Francisco Unified School DistrictSan Francisco Unified School DistrictAmong the largest school districts in the United StatesAmong the largest school districts in the United States

Tape Backup were costing $1700 per siteTape Backup were costing $1700 per site

7,100 employees, including 4,000 teachers 7,100 employees, including 4,000 teachers

Over 130 schools to protectOver 130 schools to protect

58,000 students58,000 students

Solution BenefitsSolution BenefitsSchool district adopted backup system to easily restore files – and is School district adopted backup system to easily restore files – and is saving $100,000saving $100,000

““You’re saving all this staff time, training time, and monitoring time to You’re saving all this staff time, training time, and monitoring time to make sure that the people are doing what they’re supposed to do. It really make sure that the people are doing what they’re supposed to do. It really is a good solution for us.”is a good solution for us.”


““Compared to the alternatives, the System Center Compared to the alternatives, the System Center Data Protection Manager solution is incredibly Data Protection Manager solution is incredibly affordable...for school districts that run on tight affordable...for school districts that run on tight budgets.”budgets.” -- -- Robert Bledsoe, Network ArchitectRobert Bledsoe, Network Architect

““Before, it could take up to eight hours to do a full Before, it could take up to eight hours to do a full tape backup, but with DPM, byte-level backups tape backup, but with DPM, byte-level backups typically take less than an hour.”typically take less than an hour.”

– – Dan Warren, Network Specialist Dan Warren, Network Specialist


““DPM just solved problems. It didn’t really have any DPM just solved problems. It didn’t really have any problems that came with it – amazing!”problems that came with it – amazing!”

– – Eric Boutwell, CIO Eric Boutwell, CIO San Francisco Unified School District (SFUSD)San Francisco Unified School District (SFUSD)

““““The whole process is simply going to the The whole process is simply going to the centralized console, and then just right-click the file centralized console, and then just right-click the file and recover. It’s done basically instantly.”and recover. It’s done basically instantly.”

– – Lance Auman, IT Director, Lance Auman, IT Director, San Francisco Unified School District (SFUSD)San Francisco Unified School District (SFUSD)

Common Customer CriteriaCommon Customer Criteria

DPM is a solution for DPM is a solution for customers of all sizes customers of all sizes but frequent but frequent customers arecustomers are

Medium-sized data centersMedium-sized data centers5 - 99 servers 5 - 99 servers

Significant backup window issues Significant backup window issues

Frequent file recoveries from tape Frequent file recoveries from tape

Few IT staffFew IT staff

Familiarity with VSS and SCSFFamiliarity with VSS and SCSF

Have a Recovery Point Objective (RPO) of approximately one hour Have a Recovery Point Objective (RPO) of approximately one hour

Have a faster Recovery Time Objective (RTO) than tape can provide Have a faster Recovery Time Objective (RTO) than tape can provide

Enterprises with lots of branch offices Enterprises with lots of branch offices Many distributed branch office file servers Many distributed branch office file servers

Few or no dedicated IT staff in the branch Few or no dedicated IT staff in the branch

Likely to currently use existing tape infrastructureLikely to currently use existing tape infrastructure

High backup costsHigh backup costs

Top 10 Reasons To Deploy DPMTop 10 Reasons To Deploy DPM

Recover files in minutes instead of hoursRecover files in minutes instead of hours

Eliminate the backup window of your production serversEliminate the backup window of your production servers

Shrink potential data loss down to 1 hourShrink potential data loss down to 1 hour

No more failed recoveriesNo more failed recoveries

Get easy instant backup verificationGet easy instant backup verification

Enable end users to perform their own recoveriesEnable end users to perform their own recoveries

Setup and protect your file servers in minutesSetup and protect your file servers in minutes

Advanced functionality at low costAdvanced functionality at low cost

Remove tapes from branch offices and centralize Remove tapes from branch offices and centralize backups at datacenterbackups at datacenter

Rich out-of-box reporting and monitoring functionalityRich out-of-box reporting and monitoring functionality

Resources/ToolsResources/Tools

Data Protection Manager – External WebsiteData Protection Manager – External Websitewww.microsoft.com/DataProtectionManagerwww.microsoft.com/DataProtectionManager or or

/DPM/DPM

[email protected]@microsoft.com – General DPM inquiries – General DPM inquiries

[email protected]@microsoft.com – V2 TAP beta enrollment – V2 TAP beta enrollment

data protection manager - from the customer perspective jason buffington sr. product manager data...

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