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    1 Q01 1 Q011 5 Q01 1 #NAME?

    2 Q01 2 Q012 4 Q01 2

    3 Q01 3 Q013 3 Q01 3

    4 Q01 4 Q014 2 Q01 4

    5 Q01 5 Q015 1 Q01 5

    1 Q02 1 Q021 5 Q02 1

    2 Q02 2 Q022 4 Q02 23 Q02 3 Q023 3 Q02 3

    4 Q02 4 Q024 2 Q02 4

    5 Q02 5 Q025 1 Q02 5

    1 Q03 1 Q031 6 Q03 1

    2 Q03 2 Q032 7 Q03 2

    3 Q03 3 Q033 8 Q03 3

    4 Q03 4 Q034 9 Q03 4

    5 Q03 5 Q035 10 Q03 5

    1 Q04 1 Q041 6 Q04 1

    2 Q04 2 Q042 7 Q04 2

    3 Q04 3 Q043 8 Q04 3

    4 Q04 4 Q044 9 Q04 4

    5 Q04 5 Q045 10 Q04 5

    1 Q05 1 Q051 5 Q05 1

    2 Q05 2 Q052 4 Q05 2

    3 Q05 3 Q053 3 Q05 3

    4 Q05 4 Q054 2 Q05 4

    5 Q05 5 Q055 1 Q05 5

    1 Q06 1 Q061 Y Q06 1

    2 Q06 2 Q062 N Q06 2

    3 Q06 3 Q063 A Q06 31 Q07 1 Q071 11 Q07 1

    2 Q07 2 Q072 12 Q07 2

    3 Q07 3 Q073 13 Q07 3

    4 Q07 4 Q074 14 Q07 4

    5 Q07 5 Q075 15 Q07 5

    1 Q08 1 Q081 F Q08 1

    2 Q08 2 Q082 D Q08 2

    3 Q08 3 Q083 O Q08 3

    1 Q09 1 Q091 16 Q09 1

    2 Q09 2 Q092 17 Q09 2

    3 Q09 3 Q093 18 Q09 3

    4 Q09 4 Q094 19 Q09 4

    5 Q09 5 Q095 20 Q09 5

    1 Q10 1 Q101 6 Q10 1

    2 Q10 2 Q102 7 Q10 2

    3 Q10 3 Q103 8 Q10 3

    4 Q10 4 Q104 9 Q10 4

    5 Q10 5 Q105 10 Q10 5

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    1 Q11 1 Q111 21 Q11 1

    2 Q11 2 Q112 22 Q11 2

    3 Q11 3 Q113 23 Q11 3

    4 Q11 4 Q114 24 Q11 4

    5 Q11 5 Q115 25 Q11 5

    1 Q12 1 Q121 Y Q12 1

    2 Q12 2 Q122 N Q12 23 Q12 3 Q123 A Q12 3

    1 Q13 1 Q131 26 Q13 1

    2 Q13 2 Q132 27 Q13 2

    3 Q13 3 Q133 28 Q13 3

    4 Q13 4 Q134 29 Q13 4

    5 Q13 5 Q135 30 Q13 5

    1 Q14 1 Q141 21 Q14 1

    2 Q14 2 Q142 22 Q14 2

    3 Q14 3 Q143 23 Q14 3

    4 Q14 4 Q144 24 Q14 4

    5 Q14 5 Q145 25 Q14 5

    1 Q15 1 Q151 P Q15 1

    2 Q15 2 Q152 O Q15 2

    3 Q15 3 Q153 C Q15 3

    1 Q16 1 Q161 6 Q16 1

    2 Q16 2 Q162 7 Q16 2

    3 Q16 3 Q163 8 Q16 3

    4 Q16 4 Q164 9 Q16 4

    5 Q16 5 Q165 10 Q16 5

    1 Q17 1 Q171 Y Q17 1

    2 Q17 2 Q172 N Q17 23 Q17 3 Q173 A Q17 3

    1 Q18 1 Q181 Y Q18 1

    2 Q18 2 Q182 N Q18 2

    3 Q18 3 Q183 A Q18 3

    1 Q19 1 Q191 Y Q19 1

    2 Q19 2 Q192 N Q19 2

    3 Q19 3 Q193 A Q19 3

    1 Q20 1 Q201 Y Q20 1

    2 Q20 2 Q202 N Q20 2

    3 Q20 3 Q203 A Q20 3

    D1 1 D11 M D1 1

    D1 2 D12 F D1 2

    D2 1 D21 A1 D2 1

    D2 2 D22 A2 D2 2

    D2 3 D23 A3 D2 3

    D2 4 D24 A4 D2 4

    D2 5 D25 A5 D2 5

    D3 1 D31 L D3 1

    D3 2 D32 A D3 2

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    D3 3 D33 H D3 3

    D4 1 D41 S1 D4 1

    D4 2 D42 S2 D4 2

    D4 3 D43 S3 D4 3

    D5 1 D51 M1 D5 1

    D5 2 D52 M2 D5 2

    D6 1 D61 E1 D6 1D6 2 D62 E2 D6 2

    D6 3 D63 E3 D6 3

    D6 4 D64 E4 D6 4

    D6 5 D65 E5 D6 5

    D7 1 D71 D1 D7 1

    D7 2 D72 D2 D7 2

    D7 3 D73 D3 D7 3

    D7 4 D74 D4 D7 4

    D7 5 D75 D5 D7 5

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    Q01

    Q01

    Q01

    Q01

    Q01

    Q02

    Q02Q02

    Q02

    Q02

    Q03

    Q03

    Q03

    Q03

    Q03

    Q04

    Q04

    Q04

    Q04

    Q04

    Q05

    Q05

    Q05

    Q05

    Q05

    Q06

    Q06

    Q06Q07

    Q07

    Q07

    Q07

    Q07

    Q08

    Q08

    Q08

    Q09

    Q09

    Q09

    Q09

    Q09

    Q10

    Q10

    Q10

    Q10

    Q10

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    Q11

    Q11

    Q11

    Q11

    Q11

    Q12

    Q12Q12

    Q13

    Q13

    Q13

    Q13

    Q13

    Q14

    Q14

    Q14

    Q14

    Q14

    Q15

    Q15

    Q15

    Q16

    Q16

    Q16

    Q16

    Q16

    Q17

    Q17Q17

    Q18

    Q18

    Q18

    Q19

    Q19

    Q19

    Q20

    Q20

    Q20

    D1

    D1

    D2

    D2

    D2

    D2

    D2

    D3

    D3

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    D3

    D4

    D4

    D4

    D5

    D5

    D6D6

    D6

    D6

    D6

    D7

    D7

    D7

    D7

    D7

  • 8/13/2019 Data Collection-model 1

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    Below 20

    yrs

    6

    21-30 yrs 65

    31-40 yrs 23

    41-50yrs 6above 51

    yrs

    0

    Male 74Female 26

    Below 1

    yr

    9

    1-3 yrs 8

    3-6 yrs 27

    6-10 yrs 32

    10 yrs &

    above

    24

    6%

    65%

    23%

    6%

    0%

    Age Responds

    74%

    26%

    Gender Responds

    9%8%

    27%

    32%

    24%

    Experience Responds

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    Manager 8

    Engineer 24

    Designer 24Draftpers

    on 44

    Monetary 62

    Non-

    monetary

    24

    Both 14

    Food 41

    Flowers 15

    Package 44

    62%

    24%

    14%

    41%44%

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    50

    Manager Engineer Designer Draftper

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    Monthly 24

    Quarterly 8

    Half

    yearly

    5

    Yearly 48

    Occasion

    allybased on

    extra

    ordinary

    accompli

    shments

    15

    Innovative

    and

    Creative

    Ideas

    9

    Increased

    productivit

    y/results/ou

    tcome

    52

    Customer

    Satisfaction

    16

    All of the

    above

    14

    Others 9

    15%

    24%

    8%

    5%

    48%

    15%

    Monthly

    Quarterly

    Half yearly

    Yearly

    Occasional

    ordinary a

    9%

    52%

    16%

    14%

    9%

  • 8/13/2019 Data Collection-model 1

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    Group

    vote 6

    Decision

    from top

    officials 60

    Decision

    from asingle

    manager 31

    None of

    the

    Above 3

    Performance

    23

    Innovatio

    n &

    Creativity

    17

    Team

    performa

    nce

    26

    Customer

    satisfaction

    30

    Contribut

    ion

    towards

    society

    4

    Given ina group

    meeting

    42

    6%

    60%

    31%

    3%

    23

    17

    26

    0

    5

    10

    15

    20

    25

    30

    35

    Performance Innovation &

    Creativity

    Team

    performance s

    42

    3840

    45

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    Given

    personall

    y in a one

    to one

    setting

    38

    Given inwriting

    rather

    than in

    person

    20

    Peers 24

    Manager 49

    Manager

    s

    manager

    27

    Weekly 22

    Monthly 25

    Yearly 49

    None 4

    0

    5

    10

    15

    20

    25

    30

    35

    Given in a group meeting Given personally in a one t

    one setting

    24

    27

    0 10 20 30

    Peers

    Manager

    Managers manager

    49

    20

    30

    40

    50

    60

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    StronglyAgree

    22

    Agree 31

    Neutral 31

    Disagree 14

    Strongly

    Disagree

    2

    Strongly

    Agree

    3

    Agree 17

    Neutral 32

    Disagree 44Strongly

    Disagree

    4

    Strongly

    Agree 3

    Agree 30

    Neutral 34

    Disagree 31

    22 25

    0

    10

    Weekly Monthly Yearl

    22%

    31%

    31%

    14%

    2%

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    Strongly

    Agree

    Agree Neutral Disa

    3

    17

    32

    25

    30

    3530

    34

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    Strongly

    Disagree 2

    Strongly

    Agree 7

    Agree 29

    Neutral 28

    Disagree 29Strongly

    Disagree 7

    Strongly

    Agree

    6

    Agree 24

    Neutral 36

    Disagree 33

    Strongly

    Disagree

    1

    0

    5

    10

    15

    20

    Strongly

    Agree

    Agree Neutral Disa

    3

    0

    5

    10

    15

    20

    25

    30

    Strongly

    Agree

    Agree Neutral Disag

    7

    2928

    6

    24

    36

    0

    5

    10

    15

    20

    25

    30

    35

    40

    Strongly Agree Agree Neutral Disagr

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    Strongly

    Agree

    21

    Agree 28

    Neutral 27

    Disagree 20

    Strongly

    Disagree

    4

    StronglyAgree

    32

    Agree 50

    Neutral 15

    Disagree 3

    Strongly

    Disagree

    0

    Strongly

    Agree

    23

    Agree 42

    Neutral 19

    Disagree 12

    Strongly

    Disagree

    4

    21%

    28%27%

    20%

    4%

    32%

    50%

    15%

    3%0%

    0 10 20 30

    Strongly Agree

    Agree

    Neutral

    Disagree

    Strongly Disagree

    23

    19

    12

    4

  • 8/13/2019 Data Collection-model 1

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    Strongly

    Agree

    4

    Agree 32

    Neutral 32

    Disagree 29

    Strongly

    Disagree

    3

    Strongly

    Agree

    28

    Agree 52

    Neutral 15

    Disagree 4

    Strongly

    Disagree

    1

    yes 66

    no 34

    4%

    32%

    32%

    29%

    3%

    28%

    52%

    15%

    4%1%

    66%

    34%

  • 8/13/2019 Data Collection-model 1

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    Highly

    Satisfied

    4

    Satisfied 35

    Neutral 40

    Dissatisfi

    ed

    19

    Highly

    Dissatisfi

    ed

    2

    Highly

    Satisfied

    4

    Satisfied 22

    Neutral 44

    Dissatisfi

    ed

    27

    Highly

    Dissatisfi

    ed

    3

    0

    5

    10

    15

    20

    25

    30

    35

    40

    Highly

    Satisfied

    Satisfied Neutral Dissat

    4

    3540

    4%

    22%

    44%

    27%

    3%

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    Q02

    Q03

    Q04

    Below 20 yrs

    21-30 yrs

    31-40 yrs

    41-50yrs

    above 51 yrs

    Male

    Female

    Below 1 yr

    1-3 yrs

    3-6 yrs

    6-10 yrs

    10 yrs & above

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    Q005A

    Q005

    Q006

    MonetaryNon-monetary

    Both

    Food

    Flowers

    son

    Series1

  • 8/13/2019 Data Collection-model 1

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    Q007

    Q008

    Package

    lly based on extra

    ccomplishments

    Innovative and Creative

    Ideas

    Increased

    productivity/results/outcom

    e

    Customer Satisfaction

    All of the above

    Others

  • 8/13/2019 Data Collection-model 1

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    Q009

    Q010

    Q011

    Group vote

    Decision from top officials

    Decision from a single

    manager

    None of the Above

    30

    4

    ustomer

    atisfaction

    Contribution

    towards society

  • 8/13/2019 Data Collection-model 1

    21/65

    Q012

    Q013

    20

    Given in writing rather than

    in person

    49

    40 50 60

  • 8/13/2019 Data Collection-model 1

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    Q014

    Q015

    Q016

    4

    ly None

    Strongly Agree

    Agree

    Neutral

    Disagree

    Strongly Disagree

    gree Strongly

    Disagree

    44

    4

    31

  • 8/13/2019 Data Collection-model 1

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    Q017

    Q018

    gree Strongly

    Disagree

    2

    ree Strongly

    Disagree

    9

    7

    3

    1

    e Strongly

    Disagree

  • 8/13/2019 Data Collection-model 1

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    Q019

    Q020

    Q021

    Strongly Agree

    AgreeNeutral

    Disagree

    Strongly Disagree

    Strongly Agree

    Agree

    Neutral

    Disagree

    Strongly Disagree

    40 50

    42

  • 8/13/2019 Data Collection-model 1

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    Q022

    Q023

    Q024

    Strongly Agree

    Agree

    Neutral

    Disagree

    Strongly Disagree

    Strongly Agree

    Agree

    Neutral

    Disagree

    Strongly Disagree

    yes

    no

  • 8/13/2019 Data Collection-model 1

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    Q025

    isfied Highly

    Dissatisfied

    19

    2

    Highly Satisfied

    Satisfied

    Neutral

    Dissatisfied

    Highly Dissatisfied

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    a b c D e

    S.NO Namelist Gender D1 D2 D3 D4 D5

    1 2 2 3 2 2

    2 1 3 3 3 1

    3 2 1 2 2 24 2 2 2 2 1

    5 2 2 2 2 1

    6 2 1 2 2 2

    7 2 2 2 2 1

    8 2 1 1 1 2

    9 2 2 2 2 1

    10 2 2 2 2 1

    11 1 4 1 1 1

    12 1 3 2 2 1

    13 1 2 2 2 1

    14 1 1 2 2 2

    15 1 1 1 1 2

    16 2 2 2 3 2

    17 2 2 2 2 1

    18 1 1 1 1 2

    19 1 2 2 2 1

    20 1 4 2 2 1

    21 1 5 3 3 1

    22 1 3 2 2 2

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    23 2 4 2 3 1

    24 1 4 2 3 1

    25 1 3 2 2 1

    26 1 1 1 1 2

    27 1 2 2 1 1

    28 1 5 3 1 2

    29 1 3 2 2 1

    30 1 4 2 2 1

    31 2 2 1 1 2

    32 1 3 3 2 2

    33 2 3 2 2 1

    34 1 1 2 1 2

    35 1 5 2 2 1

    36 1 5 3 3 1

    37 2 3 3 3 1 38 1 2 1 1 1

    39 2 2 2 1 1

    40 1 3 2 2 1

    41 1 3 3 3 1

    42 2 2 2 2 1

    43 2 1 2 2 2

    44 1 1 2 2 1

    45 2 2 1 1 1

    46 1 3 2 2 1

    47 1 2 2 2 1

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    48 2 3 2 2 1

    49 2 2 3 2 2

    50 1 3 3 3 1

    51 2 1 2 2 2

    52 2 2 2 2 1

    53 2 2 2 2 1

    54 2 1 2 2 2

    55 2 2 2 2 1

    56 2 1 1 1 2

    57 2 2 2 2 1

    58 2 2 2 2 1

    59 1 4 1 1 1

    60 1 3 2 2 1

    61 1 2 2 2 1

    62 1 1 2 2 2 63 1 1 1 1 2

    64 2 2 2 3 2

    65 2 2 2 2 1

    66 1 1 1 1 2

    67 1 2 2 2 1

    68 1 4 2 2 1

    69 1 5 3 3 1

    70 1 3 2 2 2

    71 2 4 2 3 1

    72 1 4 2 3 1

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    73 1 3 2 2 1

    74 1 1 1 1 2

    75 1 2 2 1 1

    76 1 5 3 1 2

    77 1 3 2 2 1

    78 1 4 2 2 1

    79 2 2 1 1 2

    80 1 3 3 2 2

    81 2 3 2 2 1

    82 1 1 2 1 2

    83 1 5 2 2 1

    84 1 5 3 3 1

    85 2 3 3 3 1

    86 1 2 1 1 1

    87 2 2 2 1 1 88 1 3 2 2 1

    89 1 3 3 3 1

    90 2 2 2 2 1

    91 2 1 2 2 2

    92 1 1 2 2 1

    93 2 2 1 1 1

    94 1 3 2 2 1

    95 1 2 2 2 1

    96 2 3 2 2 1

    97 2 2 3 2 2

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    98 1 3 3 3 1

    99 2 2 3 2 2

    100 1 3 3 3 1

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    Q01 Q02 Q03 Q04 Q05 Q06 Q07 Q08 Q09 Q10 Q11

    2 2 2 3 2 1 1 1 1 3 5

    2 2 3 3 2 1 4 1 2 2 5

    2 2 3 4 2 2 5 3 5 3 4 2 2 2 4 2 1 1 1 1 2 5

    2 2 2 3 2 1 1 1 1 2 5

    2 2 2 3 2 1 3 3 2 3 5

    4 1 2 3 4 1 2 3 4 1 2

    4 2 3 3 2 2 5 3 5 3 4

    2 2 3 2 2 2 5 3 5 3 5

    3 2 3 3 2 3 5 3 5 4 5

    4 2 2 3 4 1 4 2 4 2 5

    2 2 2 2 2 1 3 1 2 3 5

    3 2 2 2 2 1 2 2 3 2 4

    2 2 2 4 2 3 5 3 2 2 5

    2 2 3 4 2 3 5 3 5 5 5

    2 2 3 4 2 2 5 2 5 5 5

    2 2 4 4 2 2 5 3 5 5 5

    3 3 4 5 3 3 5 3 2 3 5

    2 2 4 5 2 2 5 3 5 5 5

    3 2 3 2 2 2 5 3 5 5 5

    2 2 3 2 2 3 2 3 2 3 5

    3 3 3 2 2 2 5 3 5 3 5

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    1 2 3 3 2 3 4 2 3 3 5

    2 2 3 3 2 2 5 3 3 4 2

    2 2 3 4 2 2 5 3 5 4 5

    4 2 3 3 2 2 5 2 3 3 2

    3 3 3 4 3 3 5 3 3 3 3

    1 1 4 5 1 2 5 3 1 5 5

    2 2 4 5 2 2 1 1 5 4 2

    3 3 3 2 2 1 3 1 4 3 4

    2 2 4 4 2 3 5 3 5 3 1

    1 1 4 4 1 3 5 3 5 5 5

    2 2 4 4 2 3 5 3 2 4 3

    2 2 3 4 2 3 5 3 5 5 1

    4 4 3 1 2 1 2 2 3 3 5

    1 1 5 5 1 2 5 3 5 5 5

    1 1 5 5 1 3 5 3 5 5 1 3 3 3 3 2 3 5 2 3 3 3

    1 1 4 4 2 2 5 3 5 4 5

    2 2 4 4 3 3 5 3 5 5 3

    1 1 5 4 1 2 5 3 5 5 2

    3 3 3 4 3 3 3 3 5 4 2

    2 2 4 4 2 2 1 2 2 4 3

    2 2 3 3 2 3 4 3 4 4 1

    1 1 5 4 2 2 3 3 2 4 5

    1 1 4 4 1 2 5 3 5 4 1

    3 3 4 3 3 3 5 3 5 5 2

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    2 2 5 3 2 2 3 2 1 3 5

    2 2 2 3 2 1 1 1 1 3 5

    2 2 3 3 2 1 4 1 2 2 5

    2 2 3 4 2 2 5 3 5 3 4

    2 2 2 4 2 1 1 1 1 2 5

    2 2 2 3 2 1 1 1 1 2 5

    2 2 2 3 2 1 3 3 2 3 5

    4 1 2 3 4 1 2 3 4 1 2

    4 2 3 3 2 2 5 3 5 3 4

    2 2 3 2 2 2 5 3 5 3 5

    3 2 3 3 2 3 5 3 5 4 5

    4 2 2 3 4 1 4 2 4 2 5

    2 2 2 2 2 1 3 1 2 3 5

    3 2 2 2 2 1 2 2 3 2 4

    2 2 2 4 2 3 5 3 2 2 5 2 2 3 4 2 3 5 3 5 5 5

    2 2 3 4 2 2 5 2 5 5 5

    2 2 4 4 2 2 5 3 5 5 5

    3 3 4 5 3 3 5 3 2 3 5

    2 2 4 5 2 2 5 3 5 5 5

    3 2 3 2 2 2 5 3 5 5 5

    2 2 3 2 2 3 2 3 2 3 5

    3 3 3 2 2 2 5 3 5 3 5

    1 2 3 3 2 3 4 2 3 3 5

    2 2 3 3 2 2 5 3 3 4 2

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    2 2 3 4 2 2 5 3 5 4 5

    4 2 3 3 2 2 5 2 3 3 2

    3 3 3 4 3 3 5 3 3 3 3

    1 1 4 5 1 2 5 3 1 5 5

    2 2 4 5 2 2 1 1 5 4 2

    3 3 3 2 2 1 3 1 4 3 4

    2 2 4 4 2 3 5 3 5 3 1

    1 1 4 4 1 3 5 3 5 5 5

    2 2 4 4 2 3 5 3 2 4 3

    2 2 3 4 2 3 5 3 5 5 1

    4 4 3 1 2 1 2 2 3 3 5

    1 1 5 5 1 2 5 3 5 5 5

    1 1 5 5 1 3 5 3 5 5 1

    3 3 3 3 2 3 5 2 3 3 3

    1 1 4 4 2 2 5 3 5 4 5 2 2 4 4 3 3 5 3 5 5 3

    1 1 5 4 1 2 5 3 5 5 2

    3 3 3 4 3 3 3 3 5 4 2

    2 2 4 4 2 2 1 2 2 4 3

    2 2 3 3 2 3 4 3 4 4 1

    1 1 5 4 2 2 3 3 2 4 5

    1 1 4 4 1 2 5 3 5 4 1

    3 3 4 3 3 3 5 3 5 5 2

    2 2 5 3 2 2 3 2 1 3 5

    2 2 2 3 2 1 1 1 1 3 5

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    2 2 3 3 2 1 4 1 2 2 5

    2 2 2 3 2 1 1 1 1 3 5

    2 2 3 3 2 1 4 1 2 2 5

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    Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20

    1 5 3 2 1 1 1 1

    2 5 3 2 1 1 1 1

    5 5 3 2 2 3 1 15 5 3 3 1 1 1 1

    1 5 3 2 1 1 1 1

    1 5 3 2 1 1 1 1

    4 1 2 3 3 1 1 1

    5 5 1 2 1 2 1 1

    4 5 3 3 1 1 1 1

    3 5 3 3 2 1 1 1

    1 5 2 3 1 2 1 1

    3 5 3 2 1 1 1 1

    5 4 3 3 1 1 1 1

    2 5 3 2 2 2 1 2

    3 5 3 1 1 1 1 1

    3 5 3 1 1 1 1 1

    2 5 3 2 1 1 1 1

    2 2 1 2 3 3 1 1

    2 5 3 1 1 1 1 1

    5 5 3 1 1 1 1 1

    2 5 3 1 1 1 1 1

    5 5 2 1 1 1 1 1

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    3 5 3 2 1 1 1 1

    2 5 3 1 1 1 1 1

    3 2 3 1 1 1 1 1

    2 2 3 3 1 2 1 1

    3 2 3 1 1 1 1 1

    5 2 3 1 1 1 1 1

    3 2 3 1 1 1 1 1

    5 4 1 3 1 2 1 1

    2 2 2 1 1 1 1 1

    2 2 3 1 1 1 1 1

    3 4 3 1 1 1 1 1

    3 3 3 1 1 1 1 1

    5 5 1 2 1 2 3 1

    3 3 3 1 1 1 1 1

    1 1 3 1 1 1 1 13 3 1 1 1 1 1 1

    2 2 2 1 1 1 1 1

    2 2 3 1 1 1 1 1

    5 5 3 1 1 1 1 1

    3 2 1 1 1 1 1 1

    2 2 3 1 1 1 1 1

    3 2 2 2 1 1 1 1

    2 2 3 1 1 1 1 1

    3 2 3 1 1 1 1 1

    5 5 2 1 1 1 1 1

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    3 5 2 1 1 1 1 1

    1 5 3 2 1 1 1 1

    2 5 3 2 1 1 1 1

    5 5 3 2 2 3 1 1

    5 5 3 3 1 1 1 1

    1 5 3 2 1 1 1 1

    1 5 3 2 1 1 1 1

    4 1 2 3 3 1 1 1

    5 5 1 2 1 2 1 1

    4 5 3 3 1 1 1 1

    3 5 3 3 2 1 1 1

    1 5 2 3 1 2 1 1

    3 5 3 2 1 1 1 1

    5 4 3 3 1 1 1 1

    2 5 3 2 2 2 1 23 5 3 1 1 1 1 1

    3 5 3 1 1 1 1 1

    2 5 3 2 1 1 1 1

    2 2 1 2 3 3 1 1

    2 5 3 1 1 1 1 1

    5 5 3 1 1 1 1 1

    2 5 3 1 1 1 1 1

    5 5 2 1 1 1 1 1

    3 5 3 2 1 1 1 1

    2 5 3 1 1 1 1 1

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    3 2 3 1 1 1 1 1

    2 2 3 3 1 2 1 1

    3 2 3 1 1 1 1 1

    5 2 3 1 1 1 1 1

    3 2 3 1 1 1 1 1

    5 4 1 3 1 2 1 1

    2 2 2 1 1 1 1 1

    2 2 3 1 1 1 1 1

    3 4 3 1 1 1 1 1

    3 3 3 1 1 1 1 1

    5 5 1 2 1 2 3 1

    3 3 3 1 1 1 1 1

    1 1 3 1 1 1 1 1

    3 3 1 1 1 1 1 1

    2 2 2 1 1 1 1 12 2 3 1 1 1 1 1

    5 5 3 1 1 1 1 1

    3 2 1 1 1 1 1 1

    2 2 3 1 1 1 1 1

    3 2 2 2 1 1 1 1

    2 2 3 1 1 1 1 1

    3 2 3 1 1 1 1 1

    5 5 2 1 1 1 1 1

    3 5 2 1 1 1 1 1

    1 5 3 2 1 1 1 1

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    2 5 3 2 1 1 1 1

    1 5 3 2 1 1 1 1

    2 5 3 2 1 1 1 1

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    S.NO Patients Name Gender D1 D2

    1 Saravanan.R M F A2

    2 Karthik.L M M A3

    3 Balasubramanian.S M F A1

    4 Selvakumar.P M F A2 5 Rajalakshmi.R F F A2

    6 Sharath M F A1

    7 Arunviswanath.P M F A2

    8 Moorthi.S M F A1

    9 Gunalan.K M F A2

    10 Dhanasekaran.D M F A2

    11 Naveenshankar.M M M A4

    12 Balaji.A M M A3

    13 Rajkumar M M A2

    14 Chander.K.T M M A1

    15 Sriram.B M M A1

    16 Raghuraman.B M F A2

    17 Lenin.A M F A2 18 Senthil.C M M A1

    19 Loganathan.L M M A2

    20 Bhaskar.S M M A4

    21 Kumar.L M M A5

    22 Sukumar.S M M A3

    23 Rajasekar M F A4

    24 Muthuraj.S M M A4

    25 Senthil.S M M A3

    26 Husain M M A1

    27 Srinivasan M M A2

    28 Senthilkumaran M M A5

    29 Jayapragash.R M M A3

    30 Anandhan.A M M A4

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    31 Balachander.R M F A2

    32 Kalyanaraman.S M M A3

    33 Bharath.T.P M F A3

    34 Kumaravel.V M M A1

    35 Sathihprakash M M A5

    36 Logidhasan M M A5

    37 Shanmugavel.M M F A3 38 Arjunmohan M M A2

    39 Karthi.B M F A2

    40 Madhan.V M M A3

    41 Prabhu.E M M A3

    42 AntonyNaveen M F A2

    43 Sivashankar.V M F A1

    44 Yuvaraj.C M M A1

    45 Dhiwakar.T.G M F A2

    46 Arunachalam M M A3

    47 Karthikeyan.R M M A2

    48 Chellapa.N M F A3

    49 Gopikannan.G M F A2

    50 S.Kasiraja M M A3 51 Balaji.R M F A1

    52 Ashwinkumar.R M F A2

    53 Reka.R F F A2

    54 Yogeswaran.P M F A1

    55 Srinivasan.A.P M F A2

    56 Snegalatha.K F F A1

    57 Raju.M M F A2

    58 Nirmala.S F F A2

    59 Venkat M M A4

    60 Veerapandian.R M M A3

    61 RajaRajan.S M M A2

    62 Ponsathish.T M M A1

    63 Vasu.D M M A1

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    64 Nagaraj.D M F A2

    65 HarisenthilRajan.G M F A2

    66 Kumar M M A1

    67 Moorthi.S M M A2

    68 Saraswathi F M A4

    69 Suresh.M M M A5

    70 Pavendan.G M M A3 71 Manikandan.H M F A4

    72 Chitra.K F M A4

    73 Suresh.D M M A3

    74 Sekaran.S M M A1

    75 Jayapragash M M A2

    76 Sushila.S F M A5

    77 Valarmathi.R F M A3

    78 Disha.S F M A4

    79 Niranjani.T F F A2

    80 Nivejitha.R F M A3

    81 Vanitha.V F F A3

    82 Banumathi F M A1

    83 Narmadha F M A5 84 Anu F M A5

    85 Kala.T F F A3

    86 Ranjani F M A2

    87 Mangai F F A2

    88 Kanimozhi.C F M A3

    89 Kayalvizhi.C F M A3

    90 Meena F F A2

    91 Sujatha.K F F A1

    92 Sabetha.T F M A1

    93 Banumathi.N F F A2

    94 Nisha.R F M A3

    95 Swapna.K F M A2

    96 Rajesh.A M F A3

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    97 Bharath.B M F A2 H

    98 Dinesh.R M M A3 H

    99 Vasanth.P M F A2 H

    100 Viki.V M M A3 H

    Highly satisfied Q01 5 Total for 5 Q015

    Satisfied Q01 4 Total for 4 Q014

    Neutral Q01 3 Total for 3 Q013Dissatisfied Q01 2 Total for 2 Q012

    Highly Dissatisfied Q01 1 Total for 1 Q011

    Highly satisfied Q02 5 Total for 5 Q025

    Satisfied Q02 4 Total for 4 Q024

    Neutral Q02 3 Total for 3 Q023

    Dissatisfied Q02 2 Total for 2 Q022

    Highly Dissatisfied Q02 1 Total for 1 Q021

    always complain Q03 6 Total for 6 Q036

    Often complain Q03 7 Total for 7 Q037

    Sometimes Q03 8 Total for 8 Q038

    never Q03 9 Total for 9 Q039

    Not all four Q03 10 Total for 10 Q0310

    always complain Q04 6 Total for 6 Q046

    Often complain Q04 7 Total for 7 Q047Sometimes Q04 8 Total for 8 Q048

    never Q04 9 Total for 9 Q049

    Not all four Q04 10 Total for 10 Q0410

    Highly satisfied Q05 5 Total for 5 Q055

    Satisfied Q05 4 Total for 4 Q054

    Neutral Q05 3 Total for 3 Q053

    Dissatisfied Q05 2 Total for 2 Q052

    Highly Dissatisfied Q05 1 Total for 1 Q051

    yes Q06 Y Total for Y Q06Y

    No Q06 N Total for N Q06N

    I donot know Q06 A Total for A Q06A

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    Interpersonal Q07 11 Total for 11 Q0711

    Intra group Q07 12 Total for 12 Q0712

    inter group Q07 13 Total for 13 Q0713

    Intra organisation Q07 14 Total for 14 Q0714

    Others Q07 15 Total for 15 Q0715

    Functional Q08 F Total for F Q08F

    Destructive Q08 D Total for D Q08D

    Others Q08 O Total for O Q08OPersonality Q09 16 Total for 16 Q0916

    Skill and ability Q09 17 Total for 17 Q0917

    Authority relationship Q09 18 Total for 18 Q0918

    Jurisdictional Ambiguities Q09 19 Total for 19 Q0919

    Others Q09 20 Total for 20 Q0920

    always complain Q10 6 Total for 6 Q106

    Often complain Q10 7 Total for 7 Q107

    Sometimes Q10 8 Total for 8 Q108

    never Q10 9 Total for 9 Q109

    Not all four Q10 10 Total for 10 Q1010

    Smoothing Q11 21 Total for 21 Q1121

    Compromising Q11 22 Total for 22 Q1122

    Withdrawing Q11 23 Total for 23 Q1123

    Dominating Q11 24 Total for 24 Q1124Problem solving Q11 25 Total for 25 Q1125

    yes Q12 Y Total for Y Q12Y

    No Q12 N Total for N Q12N

    I donot know Q12 A Total for A Q12A

    Arbitration Q13 26 Total for 26 Q1326

    Peer review Q13 27 Total for 27 Q1327

    Mediation Q13 28 Total for 28 Q1328

    Ombudsman Q13 29 Total for 29 Q1329

    Others Q13 30 Total for 30 Q1330

    Smoothing Q14 21 Total for 21 Q1421

    Compromising Q14 22 Total for 22 Q1422

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    Withdrawing Q14 23 Total for 23 Q1423

    Dominating Q14 24 Total for 24 Q1424

    Problem solving Q14 25 Total for 25 Q1425

    Personal factors Q15 P Total for P Q15P

    Organisational factors Q15 O Total for O Q15O

    Communication Q15 C Total for C Q15C

    always complain Q16 6 Total for 6 Q166

    Often complain Q16 7 Total for 7 Q167Sometimes Q16 8 Total for 8 Q168

    never Q16 9 Total for 9 Q169

    Not all four Q16 10 Total for 10 Q1610

    yes Q17 Y Total for Y Q17Y

    No Q17 N Total for N Q17N

    I donot know Q17 A Total for A Q17A

    yes Q18 Y Total for Y Q18Y

    No Q18 N Total for N Q18N

    I donot know Q18 A Total for A Q18A

    yes Q19 Y Total for Y Q19Y

    No Q19 N Total for N Q19N

    I donot know Q19 A Total for A Q19A

    yes Q20 Y Total for Y Q20Y

    No Q20 N Total for N Q20NI donot know Q20 A Total for A Q20A

    D1 M Total for M D1M 58

    D1 F Total for F D1F 42

    D2 A1 Total for A1 D2A1 20

    D2 A2 Total for A2 D2A2 36

    D2 A3 Total for A3 D2A3 26

    D2 A4 Total for A4 D2A4 10

    D2 A5 Total for A5 D2A5 8

    D3 L Total for L D3L

    D3 A Total for A D3A

    D3 H Total for H D3H

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    D4 S1 Total for S1 D4S1

    D4 S2 Total for S2 D4S2

    D4 S3 Total for S3 D4S3

    D5 M1 Total for M1 D5M1

    D5 M2 Total for M2 D5M2

    D6 E1 Total for E1 D6E1

    D6 E2 Total for E2 D6E2

    D6 E3 Total for E3 D6E3D6 E4 Total for E4 D6E4

    D6 E5 Total for E5 D6E5

    D7 D1 Total for D1 D7D1

    D7 D2 Total for D2 D7D2

    D7 D3 Total for D3 D7D3

    D7 D4 Total for D4 D7D4

    D7 D5 Total for D5 D7D5

    100 100

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    D4 D5 D6 D7 Q01 Q02 Q03 Q04 Q0

    S2 M2 E2 D3 4 4 7 8 4

    S3 M1 E5 D4 4 4 8 8 4

    S2 M2 E1 D5 4 4 8 9 4

    S2 M1 E2 D3 4 4 7 9 4S2 M1 E2 D3 4 4 7 8 4

    S2 M2 E1 D3 4 4 7 8 4

    S2 M1 E2 D4 2 5 7 8 2

    S1 M2 E1 D5 2 4 8 8 4

    S2 M1 E2 D4 4 4 8 7 4

    S2 M1 E2 D5 3 4 8 8 4

    S1 M1 E5 D3 2 4 7 8 2

    S2 M1 E3 D4 4 4 7 7 4

    S2 M1 E2 D4 3 4 7 7 4

    S2 M2 E1 D5 4 4 7 9 4

    S1 M2 E2 D1 4 4 8 9 4

    S3 M2 E3 D3 4 4 8 9 4

    S2 M1 E3 D1 4 4 9 9 4S1 M2 E1 D1 3 3 9 10 3

    S2 M1 E2 D1 4 4 9 10 4

    S2 M1 E3 D3 3 4 8 7 4

    S3 M1 E5 D2 4 4 8 7 4

    S2 M2 E2 D1 3 3 8 7 4

    S3 M1 E5 D4 5 4 8 8 4

    S3 M1 E5 D2 4 4 8 8 4

    S2 M1 E3 D3 4 4 8 9 4

    S1 M2 E1 D5 2 4 8 8 4

    S1 M1 E2 D3 3 3 8 9 3

    S1 M2 E2 D1 5 5 9 10 5

    S2 M1 E3 D1 4 4 9 10 4

    S2 M1 E5 D4 3 3 8 7 4

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    S1 M2 E2 D4 4 4 9 9 4

    S2 M2 E4 D2 5 5 9 9 5

    S2 M1 E3 D1 4 4 9 9 4

    S1 M2 E2 D1 4 4 8 9 4

    S2 M1 E5 D5 2 2 8 6 4

    S3 M1 E5 D2 5 5 10 10 5

    S3 M1 E5 D2 5 5 10 10 5S1 M1 E3 D1 3 3 8 8 4

    S1 M1 E3 D1 5 5 9 9 4

    S2 M1 E2 D1 4 4 9 9 3

    S3 M1 E5 D2 5 5 10 9 5

    S2 M1 E3 D1 3 3 8 9 3

    S2 M2 E2 D1 4 4 9 9 4

    S2 M1 E2 D1 4 4 8 8 4

    S1 M1 E2 D1 5 5 10 9 4

    S2 M1 E4 D1 5 5 9 9 5

    S2 M1 E3 D4 3 3 9 8 3

    S2 M1 E4 D3 4 4 10 8 4

    S2 M2 E2 D3 4 4 7 8 4

    S3 M1 E5 D4 4 4 8 8 4S2 M2 E1 D5 4 4 8 9 4

    S2 M1 E2 D3 4 4 7 9 4

    S2 M1 E2 D3 4 4 7 8 4

    S2 M2 E1 D3 4 4 7 8 4

    S2 M1 E2 D4 2 5 7 8 2

    S1 M2 E1 D5 2 4 8 8 4

    S2 M1 E2 D4 4 4 8 7 4

    S2 M1 E2 D5 3 4 8 8 4

    S1 M1 E5 D3 2 4 7 8 2

    S2 M1 E3 D4 4 4 7 7 4

    S2 M1 E2 D4 3 4 7 7 4

    S2 M2 E1 D5 4 4 7 9 4

    S1 M2 E2 D1 4 4 8 9 4

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    S3 M2 E3 D3 4 4 8 9 4

    S2 M1 E3 D1 4 4 9 9 4

    S1 M2 E1 D1 3 3 9 10 3

    S2 M1 E2 D1 4 4 9 10 4

    S2 M1 E3 D3 3 4 8 7 4

    S3 M1 E5 D2 4 4 8 7 4

    S2 M2 E2 D1 3 3 8 7 4S3 M1 E5 D4 5 4 8 8 4

    S3 M1 E5 D2 4 4 8 8 4

    S2 M1 E3 D3 4 4 8 9 4

    S1 M2 E1 D5 2 4 8 8 4

    S1 M1 E2 D3 3 3 8 9 3

    S1 M2 E2 D1 5 5 9 10 5

    S2 M1 E3 D1 4 4 9 10 4

    S2 M1 E5 D4 3 3 8 7 4

    S1 M2 E2 D4 4 4 9 9 4

    S2 M2 E4 D2 5 5 9 9 5

    S2 M1 E3 D1 4 4 9 9 4

    S1 M2 E2 D1 4 4 8 9 4

    S2 M1 E5 D5 2 2 8 6 4S3 M1 E5 D2 5 5 10 10 5

    S3 M1 E5 D2 5 5 10 10 5

    S1 M1 E3 D1 3 3 8 8 4

    S1 M1 E3 D1 5 5 9 9 4

    S2 M1 E2 D1 4 4 9 9 3

    S3 M1 E5 D2 5 5 10 9 5

    S2 M1 E3 D1 3 3 8 9 3

    S2 M2 E2 D1 4 4 9 9 4

    S2 M1 E2 D1 4 4 8 8 4

    S1 M1 E2 D1 5 5 10 9 4

    S2 M1 E4 D1 5 5 9 9 5

    S2 M1 E3 D4 3 3 9 8 3

    S2 M1 E4 D3 4 4 10 8 4

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    S2 M2 E2 D3 4 4 7 8 4

    S3 M1 E5 D4 4 4 8 8 4

    S2 M2 E2 D3 4 4 7 8 4

    S3 M1 E5 D4 4 4 8 8 4

    18

    5220

    10

    0

    18

    66

    14

    2

    0

    0

    20

    44

    26

    102

    14

    34

    38

    12

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    24

    58

    18

    68

    32

    12

    38

    22

    6

    22

    34

    12

    22

    20

    12

    100 100 100 100 100 100 100 100 100

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    2 1 4 3 2

    Q07 Q08 Q09 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19

    11 F 16 8 25 Y 26 25 C 7 Y Y Y

    14 F 17 7 25 Y 27 25 C 7 Y Y Y

    15 O 20 8 24 N 30 25 C 7 N A Y

    11 F 16 7 25 N 30 25 C 8 Y Y Y11 F 16 7 25 Y 26 25 C 7 Y Y Y

    13 O 17 8 25 Y 26 25 C 7 Y Y Y

    12 O 19 6 22 A 29 21 O 8 A Y Y

    15 O 20 8 24 N 30 25 P 7 Y N Y

    15 O 20 8 25 Y 29 25 C 8 Y Y Y

    15 O 20 9 25 N 28 25 C 8 N Y Y

    14 D 19 7 25 Y 26 25 O 8 Y N Y

    13 F 17 8 25 Y 28 25 C 7 Y Y Y

    12 D 18 7 24 N 30 24 C 8 Y Y Y

    15 O 17 7 25 N 27 25 C 7 N N Y

    15 O 20 10 25 N 28 25 C 6 Y Y Y

    15 D 20 10 25 A 28 25 C 6 Y Y Y

    15 O 20 10 25 A 27 25 C 7 Y Y Y15 O 17 8 25 A 27 22 P 7 A A Y

    15 O 20 10 25 A 27 25 C 6 Y Y Y

    15 O 20 10 25 A 30 25 C 6 Y Y Y

    12 O 17 8 25 N 27 25 C 6 Y Y Y

    15 O 20 8 25 A 30 25 O 6 Y Y Y

    14 D 18 8 25 A 28 25 C 7 Y Y Y

    15 O 18 9 22 A 27 25 C 6 Y Y Y

    15 O 20 9 25 N 28 22 C 6 Y Y Y

    15 D 18 8 22 A 27 22 C 8 Y N Y

    15 O 18 8 23 A 28 22 C 6 Y Y Y

    15 O 16 10 25 N 30 22 C 6 Y Y Y

    11 F 20 9 22 N 28 22 C 6 Y Y Y

    13 F 19 8 24 N 30 24 P 8 Y N Y

    Assessment of Rewards and Recognition

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    15 O 20 8 21 N 27 22 O 6 Y Y Y

    15 O 20 10 25 N 27 22 C 6 Y Y Y

    15 O 17 9 23 N 28 24 C 6 Y Y Y

    15 O 20 10 21 N 28 23 C 6 Y Y Y

    12 D 18 8 25 A 30 25 P 7 Y N A

    15 O 20 10 25 N 28 23 C 6 Y Y Y

    15 O 20 10 21 N 26 21 C 6 Y Y Y15 D 18 8 23 N 28 23 P 6 Y Y Y

    15 O 20 9 25 N 27 22 O 6 Y Y Y

    15 O 20 10 23 N 27 22 C 6 Y Y Y

    15 O 20 10 22 N 30 25 C 6 Y Y Y

    13 O 20 9 22 N 28 22 P 6 Y Y Y

    11 D 17 9 23 N 27 22 C 6 Y Y Y

    14 O 19 9 21 A 28 22 O 7 Y Y Y

    13 O 17 9 25 N 27 22 C 6 Y Y Y

    15 O 20 9 21 N 28 22 C 6 Y Y Y

    15 O 20 10 22 A 30 25 O 6 Y Y Y

    13 D 16 8 25 Y 28 25 O 6 Y Y Y

    11 F 16 8 25 Y 26 25 C 7 Y Y Y

    14 F 17 7 25 Y 27 25 C 7 Y Y Y15 O 20 8 24 N 30 25 C 7 N A Y

    11 F 16 7 25 N 30 25 C 8 Y Y Y

    11 F 16 7 25 Y 26 25 C 7 Y Y Y

    13 O 17 8 25 Y 26 25 C 7 Y Y Y

    12 O 19 6 22 A 29 21 O 8 A Y Y

    15 O 20 8 24 N 30 25 P 7 Y N Y

    15 O 20 8 25 Y 29 25 C 8 Y Y Y

    15 O 20 9 25 N 28 25 C 8 N Y Y

    14 D 19 7 25 Y 26 25 O 8 Y N Y

    13 F 17 8 25 Y 28 25 C 7 Y Y Y

    12 D 18 7 24 N 30 24 C 8 Y Y Y

    15 O 17 7 25 N 27 25 C 7 N N Y

    15 O 20 10 25 N 28 25 C 6 Y Y Y

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    15 D 20 10 25 A 28 25 C 6 Y Y Y

    15 O 20 10 25 A 27 25 C 7 Y Y Y

    15 O 17 8 25 A 27 22 P 7 A A Y

    15 O 20 10 25 A 27 25 C 6 Y Y Y

    15 O 20 10 25 A 30 25 C 6 Y Y Y

    12 O 17 8 25 N 27 25 C 6 Y Y Y

    15 O 20 8 25 A 30 25 O 6 Y Y Y14 D 18 8 25 A 28 25 C 7 Y Y Y

    15 O 18 9 22 A 27 25 C 6 Y Y Y

    15 O 20 9 25 N 28 22 C 6 Y Y Y

    15 D 18 8 22 A 27 22 C 8 Y N Y

    15 O 18 8 23 A 28 22 C 6 Y Y Y

    15 O 16 10 25 N 30 22 C 6 Y Y Y

    11 F 20 9 22 N 28 22 C 6 Y Y Y

    13 F 19 8 24 N 30 24 P 8 Y N Y

    15 O 20 8 21 N 27 22 O 6 Y Y Y

    15 O 20 10 25 N 27 22 C 6 Y Y Y

    15 O 17 9 23 N 28 24 C 6 Y Y Y

    15 O 20 10 21 N 28 23 C 6 Y Y Y

    12 D 18 8 25 A 30 25 P 7 Y N A15 O 20 10 25 N 28 23 C 6 Y Y Y

    15 O 20 10 21 N 26 21 C 6 Y Y Y

    15 D 18 8 23 N 28 23 P 6 Y Y Y

    15 O 20 9 25 N 27 22 O 6 Y Y Y

    15 O 20 10 23 N 27 22 C 6 Y Y Y

    15 O 20 10 22 N 30 25 C 6 Y Y Y

    13 O 20 9 22 N 28 22 P 6 Y Y Y

    11 D 17 9 23 N 27 22 C 6 Y Y Y

    14 O 19 9 21 A 28 22 O 7 Y Y Y

    13 O 17 9 25 N 27 22 C 6 Y Y Y

    15 O 20 9 21 N 28 22 C 6 Y Y Y

    15 O 20 10 22 A 30 25 O 6 Y Y Y

    13 D 16 8 25 Y 28 25 O 6 Y Y Y

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    11 F 16 8 25 Y 26 25 C 7 Y Y Y

    14 F 17 7 25 Y 27 25 C 7 Y Y Y

    11 F 16 8 25 Y 26 25 C 7 Y Y Y

    14 F 17 7 25 Y 27 25 C 7 Y Y Y

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    12

    8

    12

    10

    58

    18

    1864

    12

    20

    14

    8

    46

    2

    14

    36

    22

    26

    10

    1410

    8

    58

    20

    52

    28

    12

    30

    32

    4

    22

    4

    30

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    6

    6

    54

    12

    16

    72

    5430

    16

    0

    0

    90

    6

    4

    84

    12

    4

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    100 100 100 100 100 100 100 100 100 100 100 100 100 10

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    Male M 58

    Female F 42

    21

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    Neutral 3 10

    Dissatisfied 2 4

    Highly Dissatisfied 1 0

    yes Y 26

    No N 40

    I donot know A 34

    Interpersonal 11 12Intra group 12 8

    inter group 13 12

    Intra organisation 14 10

    Others 15 58

    Functional F 18

    Destructive D 18

    Others O 64

    Personality 16 12

    Skill and ability 17 20

    Authority relationship 18 14

    Jurisdictional Ambiguiti 19 8

    Others 20 46

    always complain 6 2

    Often complain 7 14

    Sometimes 8 36

    never 9 22

    Not all four 10 26

    Smoothing 21 10

    Compromising 22 14

    Withdrawing 23 10

    Dominating 24 8Problem solving 25 58

    yes Y 20

    No N 52

    I donot know A 28

    Arbitration 26 12

    Peer review 27 30

    Mediation 28 32

    Ombudsman 29 4

    Others 30 22

    Smoothing 21 4

    Compromising 22 30

    Withdrawing 23 6

    Dominating 24 6

    Problem solving 25 54

    Personal factors P 12

    Organisational factors O 16

    Communication C 72

    always complain 6 54

    Often complain 7 30

    8

    9

    10

    12

    13

    14

    15

    5

    6

    7

    Nature of techniques do you use to

    resolve the conflict?

    Do you use third party intervention

    technique?

    What kind of technique do you use?

    Manager possess in order to manage

    conflicts at work place?

    Does the emotional awareness is very

    The main sources of conflicts in the or

    11

    Victimization can occur adversely

    between groups?

    Do you have conflicts among

    employees ?

    What kinds conflicts do employees

    have?

    Conflicts at work place regularely?

    What are the most universal sources

    of conflict at your work place?

    employees?

  • 8/13/2019 Data Collection-model 1

    65/65

    Sometimes 8 16

    never 9 0

    Not all four 10 0

    yes Y 90

    No N 6

    I donot know A 4

    yes Y 84No N 12

    I donot know A 4

    yes Y 98

    No N 0

    I donot know A 2

    yes Y 98

    No N 2

    I donot know A 0

    18

    19

    20

    16

    17

    useful for understanding yourself and

    others?

    Managers need training to handle

    difficult conversation with

    employees?

    Does the Organisation have cleardiscipline grievence and dispute

    procedures with conflict?

    Promoting the use of employement

    policies and procedures that help

    prevent conflict?

    Does the Employee relations lead to

    more effective organisation