data center ocp critical facilities facilities operations ...… · ocp cfops delivery model...
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OCP Critical Facilities Operations Framework
Lucas Cardholm, VP Services, Coromatic Group
DATA CENTER FACILITIES
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WorkshopsSummits
Information on new ContributionOCP CFOPS – What is it?
• A Framework for Site Operations that has been developed for the past 5 years
• Tested and in use with several customers
How will OCP be able to leverage it?
• Free-to-use and adapt to the individual OCP Facility
• Recommended best practice for OCP Ready™ Colocation Data Center Facilities
What’s in it for us?
• Closing the gap for a commonly agreed, free-to use, best practices framework
• Helping the industry to attract, retain and develop people in a consistent mannerFacility
Recognition
DATA CENTER FACILITIES
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Context
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Site OperationsIntegration
KPI Monitoring
& Reporting
OCP CFOPS Delivery model
Incidents
Service Requests
Change Requests
Service Desk
Authenticate &
Authorize access
Border list
Organization
On-site
services
Security &
Access
Maintenance
In / outdoor
FM
Site assistance
Site Inspection
Audit and
Compliance
Site Management
Delivery Support
Service Level
Mgmt
Lifecycle &
Financial Mgmt
WO & Project
Mgmt
Monitoring &
Reporting
Governance
and BCP
Advisory and
Benchmarking
Supply Chain
and Sourcing
Service Desk
24/7
Incident Mgmt
Team &
Suppliers
Capacity Mgmt
& Optimization
Document
Mgmt
Compliance
Mgmt
Service
Improvements
Service Level
Agreement
Governance
Customer
Managed
Operating Center
On-site Access
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OCP CFOPS Governance model
Customer Supplier
Operational(sample frequency: 1x per month)
Tactical (sample frequency: 2x per year)
Head participant- Members on
operational level
Organizer- Members on
operational level
Head participant- Members on tactical
level
Organizer- Members on tactical
level
Strategic (sample frequency: 1x per year) Head participant- Members on
strategic level
Organizer- Members on
strategic level
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Case Studies: Value of using OCP CFOPSOperations of primary site (Swedbank)
Results achieved
• Fixed fee including all base services and assets (incl. lifecycle costs and asset risks) for 10+ years
• Fully based on availability SLAs (Power / ASHRAE)
• Compliance driven delivery organization in accordance with financial regulations as well as best practices and standards
• Transition, including the design and build of the data center was completed in 9 months
Operations Transition of multiple global sites (Global ICT company)
Results achieved
• Lowered cost for Site Management of five sites in two cities
• Reduced risks in operating model with improved processes and documentation
• Transition planning completed in 4 weeks
• Transition execution completed in 3 months
• Former employees transferred to Supplier
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Call to Action
• Read the Framework and adapt to your OCP Facility needs
• Reach out for support!
• Get involved via recurring OCP Facility Project calls
• Contribution Available at: https://www.opencompute.org/wiki/Data_Center_ Facility/CFOPS
• Where to find additional information (URL links)Project Wiki with latest specification: https://www.opencompute.org/wiki/Data_Center_ Facility#Information_Documents
Case study: https://coromatic.com/76786_wp-uploads/2018/11/coromatic-case-swedbank-digital-solutions-eng-ver3.pdf
Note! = _ (underscore)
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