Data center and industrial IT infrastructure monitoring practices

Tibbo Systems and AggreGate Platform

• Tibbo Systems: a Russian software developer working worldwide

• AggreGate Platform: a «brick set» used to build monitoring and management systems for IoT devices

• 12 years of investment into creating new modules

• Hundreds of large deployment cases around the world

• 10+ vertical market solutions, including IT infrastructure management and SCADA systems

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IT Monitoring in Industrial Companies and Data Centers• Services include communication channels, technological information processing servers, rack power saving in data centers

• Connecting to engineering systems (HVAC/CRAC, UPS, DGU, sensors)

• Integration with video surveillance/video analytics, access control, security and fire alarm systems

• Specific network monitoring (SDH/PDH, Profibus,..)

• Monitoring IoT/M2M devices via cellular and satellite channels

• Security is the key issue

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IT Monitoring in Industrial Companies and Data Centers• Dispatching systems and technological information processing platforms are important monitoring objects

• Central IT and technological management systems are equally integrated with inventory and Helpdesk systems

• Engineering and security systems are not related to IT services but integrate with NCC

• IT executive can see dependencies between faults in IT components and degradation of technological processes

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Distributed IT Infrastructure• Typical case: multiple objects with simple engineering and IT infrastructures

• Examples: gas filling stations, oil pump stations, wellsites, transformer plants, cell towers, and even special vehicles

• Each object has a single monitoring server sending data to various services

• The object server has its own DB and ways of notifying local operators about incidents

• Aggregated KPIs and important incidents are sent to the company’s Situation Center

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General TrendVarious monitoring and management systems are becoming more interconnected:

• IT infrastructure management

• Technological data control

• Remote monitoring and maintenance (M2M)

• Fleet management

• Physical security control

• And others

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AggreGate Network Manager• 2-in-1: platform + IT management box

• Functionality solving standard monitoring tasks is similar to systems produced by other vendors

• Typical tasks: fault and performance control, configuration management, monitoring networks, servers, applications, DBMS, virtualized environment, telephony, and more.

• All AggreGate platform tools are inherited

• Redundancy, distributed monitoring, unified data model, SDK, role-based access control, etc.

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Platform + Box

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IT Management and Process Control: similarities and differences• Each complex technological process is unique and requires non-standard

automation solution

• In the same way, the IT infrastructure of any large enterprise is unique, so there must be tools for solving non-standard management tasks

• AggreGate Platform provides tools for data collection, storage, processing and visualization

• This allows modeling and monitoring business services of industrial plants and data centers, not just IT infrastructure components

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AggreGate Data Center Supervisor

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Industrial and Building Automation – AggreGate SCADA/HMI

IT and Network Management – AggreGate Network Manager

Access Control and Video Surveillance – AggreGate Access Control

Situation Center and Incident Management – AggreGate Incident Manager

Data Center Supervision – AggreGate Data Center Supervisor

Building an Umbrella Monitoring System• Step 1: Configuring classic IT monitoring

• Step 2: Connecting specific data sources (utility systems, sensors, PLC test data)

• Step 3: Linking to low-level monitoring systems, collecting incidents and service data

• Step 4: Modeling business services, their SLA and KPIs. Linking services to network. Visualizing services.

• Step 5: Building a single situation center. Configuring data exchange between servers. Exchanging services, aggregating regional KPIs.

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Centralized Incident Management

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Modeling Business Services

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• Defining KPI formulas

• Setting SLA

• Binding services with infrastructure metrics

• Configuring model response to events

• Setting up statistics collection

• Service state visualization

• Configuring degradation notifications

• Moving to next-level service modeling

Reference Projects• United Energy Company: SDH/PDH and IP network

monitoring in a middleware scenario

• GomelTransNeft: distributed network, communication channels and sensor monitoring at oil pump station

• Kazakhstan e-government: 18 independent sites, 2 data centers, government services are actual IT services provided to citizens and legal bodies

• TransCanada Pipelines: Monitoring and diagnostics of a narrowband radio-relay system between oil pump stations along the pipeline.

Interface Examples

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Interface Examples

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Interface Examples

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Interface Examples

Instead of Summary

• AggreGate development team based in Russia, Tver city

• Own Russian deployment team and great collaboration experience with leading system integrators locally and abroad