das know-how. refa - tradition with perspective das know-how. © refa 2009

Das Know-how.

REFA - tradition with perspective

www.refa.deDas Know-how.

© REFA 2009


© REFA 2009

An encyclopaedia writes:

„The REFA Association is considered Germany‘s oldest and

most significant organisation for work design, industrial

organisation and company development as well as for

vocational further training“.

We say: we agree - and

we ensure that is stays that way.

http://images.google.com/imgres?imgurl=http://www.linux-user.de/ausgabe/2005/04/074-lexika/wikipedia.png&imgrefurl=http://www.iboconnect.de.tl/&h=1296&w=1058&sz=392&hl=de&start=3&tbnid=AHsYVhiSykLJ_M:&tbnh=150&tbnw=122&prev=/images?q=Wikipedia&gbv=2&svnum=10&hl=de&sa=G


© REFA 2009

Index

Our origin and orientation

REFA product portfolio

Your local REFA partner

Facts and figures

Our way and our perspective

REFA services


© REFA 2009

Our origin and orientation

More than 80 years ago

Methods and neutrality

Structure of our association

Contacts


© REFA 2009

REFA started over 90 years ago

30. Sept. 1924

How our core competences have developed since our foundation

Determination of working time (1936)

Work studies (1977)

Work studies and industrial organisation (1995)

Work design, industrial organisation and company development (since 1995), including process orientation (since 2000)


© REFA 2009

Tradition: methods and neutrality

The proven REFA methods

data determi-nation

work planning+

controlling

organisation

REFA‘s consequent neutrality

Noteworthy – REFA methods are agreed on by both our partners the German Federation of Trade Unions („DGB“) the Confederation of German Employers‘ Assocations („BDA“)


© REFA 2009

Structure of our association

federal association(umbrella organisation)

85 district and local associations

supported by about 12.000 members

general members meeting(highest decision-making body)

supervisory board(supervising the executive management

of the REFA Federal Association)

10 regional associations (member associations)


© REFA 2009

How the REFA Association is organised

federal association

supervisory board

Highest decision-making body consists of delegates from the regional, district and local

associations meets every 2 years takes fundamental decisions on the association‘s development

general members meeting

Organ of control consists of the chairmen of the 10 regional associations as well

as of a representative from the German Federation of Trade Unions and the Confederation of German Employers‘ Associations respectively

supervises the umbrella organisation (federal association) ensures that the decisions of the supervisory board are

implemented

Umbrella organisation its board of directors ensures that operative tasks are

implemented is responsible for strategic cooperation and REFA-International develops and maintains the services REFA offers offers REFA services and products itself provides the entire association with educational and auxiliary

training tools


© REFA 2009

REFA product portfolio

Further education

Consulting and coaching

International


© REFA 2009

REFA - core competences

work design, industrial organisation and company development

REFA product portfolio - overview

REFA – customer segments

companies, institutions and organisations (of every size and from all branches)

individuals

administration

service providers

REFA – basic training / products basic training in work organisation technical training in process organisation

REFA – advanced training / products(depending on branch and market demand) job-related further education measures compact courses consulting + coaching training and consulting worldwide


© REFA 2009

Further education has no purpose on its own

Further education costs time and money. Therefore it has to match personal and company requirements be effective, to the point and comprehensive offer visible immediate benefit in practice allow a directed exchange of experiences

REFA further education is designed to meet these demands.


© REFA 2009

Basic products in further education

a true foundation and base for numerous REFA training programmes

2 parts, as full-time training or in tandem with work special versions: week-end courses and seminars

for college- and university graduates

Seminars and training programmes offered by every REFA branch

THE Know-how in production- and order management

all-in-all 7 seminars special versions: week-end courses and seminars

for college- and university graduates

Basic training in work organisation

Technical training in process organisation


© REFA 2009

Advanced products in further education

seminars and training programmes available (depending on local REFA branch)

Production + logistics

Quality-/Environmental Management

Organisational Development

REFA Technician

Supply Chain Management

Logistics

Controlling

REFA Controller

REFA Management Expert

Production Controlling

Industrial Engineering

Industrial Engineering

Didactics*

Adult Education

number of seminars number of training programmes

10 5

3 1

8 2

8 1

4 1

7 2

5 1

7 1

4 1

4 1


© REFA 2009

REFA compact courses

Short seminars, 1 to max. 3 days‘ duration

Focus on (number of optional topics)

business administration and controlling (13)

organisation management (9)

project management (3)

work design (5)

management competence (3)

communication and individual skills (15)

liability and law (4)

work- and process organisation (11)

work design (3)

data- and remuneration management (8)

lean management (9)

logistics, production planning and control (8)

quality management (3)

value analysis (3)


© REFA 2009

REFA inhouse seminars

Upon request REFA seminars are also held at the customer‘s site, which means:

the training is better adapted to the customer‘s operational requirements

the company determines time, place and duration of the training

no travel- and hotel costs for participating staff members

absence of participating staff members can be minimized.

REFA gladly submits an indivdual offer for an inhouse training measure.


© REFA 2009

REFA-International*

Further education worldwide

*belongs to the REFA Federal Association

REFA focuses on core competences and partners central topics are work design, industrial organisation

and company development international measures take place through local

partners or directly from our base in Germany.

Benefits for local and global customers internationally tested methods comprehensively backed-up application worldwide use of an identical methodical language


© REFA 2009

REFA-International

REFA local cooperation partners worldwide

Argentina Egypt Tunisia

Mexico Switzerland Turkey

Austria Poland Ukraine

Belarus Portugal Uruguay

Bulgaria Romania

Croatia Russian Federation

Czech Republic Slovakia

Hungary Slovenia


© REFA 2009

REFA services

Branch organisations

REFA media

REFA membership


© REFA 2009

Expert- and branch organisations

REFA support - rich in tradition

Service and „formula for success" at the same time

REFA cooperates with 20 expert- and branch organisations, thus

ensuring permanent adjustment and fine tuning of methods and seminars and

reaching full effect in their practical application

= branch specific seminars

= practice oriented conferences

= specialized scripts and training documentation


© REFA 2009

A solid service: REFA media

practical support for every day‘s work

specialist literature

videos and CD-ROMs

organisation methods software market best practice companies interviews and advice from

and for the working world

specialist journal(5x per year)


© REFA 2009

The service plus for REFA members

registration with the federal association or a local REFA branch is sufficient

Main advantages for REFA members REFA further education measures at

a reduced price selected items from the REFA shop

at a beneficial member‘s price free subscription for the REFA

specialist journal "Industrial Engineering" (4 editions a year, 42.80 €)

Extra benefits special rates with Hertz car rental bonus package with the SEB Bank further branch-specific advantages

may be offered

annual membership fee: 50 € (25 € students), for companies rate upon request


© REFA 2009

Facts and figures

Resources

Seminar activity

International projects


© REFA 2009

Who is behind REFA?

For you, publicly and behind the scences, there are

approx. 12.000 registered members

over 1.500 trainers

over 1.000 volonteers on an honorary basis

approx. 100 employees

85 regional, district and local branch associations

11 members in the board of directors from the federal and regional associations

1 supervisory board

1 general members meeting

Principle the REFA team works mainly in an honorary capacity


© REFA 2009

Key figures for seminar activity

The REFA offer covers

over 50 seminar topics

over 10 conferences

over 15 training programmes

So far all-in-all over 1 million seminar participants

This means per year

over 30.000 participants

over 1.000 seminars (or 3.000 seminar days)

over 800 training qualifications


© REFA 2009

Our way and our perspectives

The 7 guiding principles

Product policy

Market presence


© REFA 2009

The 7 REFA guiding principles

1. Our services match our customers‘ needs: they are comprehensive and to the point.

2. Our trainers are selected and practice oriented professionals.

3. We count on transparency and communicate accordingly.

4. For us, working the market means setting-up and cultivating relations: with customers and generally with science, industry and social partners.

5. Our customers can rely on a balanced price-performance ratio.

6. We want to continue to be one of the leading market providers in the field.

7. Our main goal is to fulfill the quality expectations of our customers and partners.


© REFA 2009

Our product policy

Further education to annually question topics, contents and form of our

seminars and to adjust or complement them accordingly. to constantly check and improve our trainers‘

qualifications and performance.

REFA-International (Federal Association) to worldwide offer further education and coaching - from

our base in Germany or through our local partners. to cultivate and expand our international partnerships.


© REFA 2009

Our market presence

REFA a brand with tradition and potential for growth

Today‘s decentralized association structure and where we are headed

close to the puls, rooted on site

differences in the market image

strenghts to build on

measures have been initiated to strengthen the brand improve brand recognition strengthen customer ties benefit from synergies within the

association

shared concept for

publications

internet presence

and especially for the REFA

mark of quality.


© REFA 2009

Your local REFA partner

Everywhere in Germany

Through the Federal Association

Services offered

Your benefits


© REFA 2009

REFA is also in your area

Federal Association in Darmstadt and Dortmund

10 regional associations (member associations)

85 district and local associations represented in over 20 countries

North-Ouest

Baveria

Mecklenburg-Western Pomerania

Berlin and Brandenburg

Saxony-Anhalt

Thuringia

Baden-Wuerttemberg

Hesse

Saxony

Rhineland-Palatinate/ Saar


© REFA 2009

Locations REFA Federal Association (FA)

Headquarters in Darmstadt board of directors product management training/seminar facilities

Business School Dortmund product management training/seminar facilities conference center


© REFA 2009

REFA seminar offer Federal Association

FURTHER EDUCATIONseminars/training progr.

production + logistics Industrial Engineering controlling didactics

COMPACT COURSESpractice related, 1 - 3

days

business administration + controlling

communication + leadership

lean management production + logistics

BUSINESS GAMESsimulation seminars

QUALITY MANAGE-MENTspecialized further education

LECTURERS/TRAINERSqualification of REFA

Trainers

Basic offer Spot offer Focus offer

SEMINARS/TRAINING for administration +

service providers

organisation management

controlling

We also implement the above seminars as inhouse training measure at the company‘s facilities.


© REFA 2009

REFA training offer

REFA Basic Training in Work Organisation

REFA Technical Training in Process Organisation Quality- and Environmental Management Organisation Development REFA Technician Supply Chain Management Logistics Industrial Engineering Controlling Production Controlling Adult Education

Over 50 seminars and over 15 training programmes for skilled workers and management

working week seminars

week-end seminars

summer academy


© REFA 2009

For administration and service providers

administrative bodies (federal government, federal states, municipalities and their enterprises)

churches and welfare organisations social securities banks and insurance companies private service providers wholesale and retail

Tailor-made for

Seminar offer by the Federal Association REFA Organiser REFA Management Expert for

Organisation special seminars for organisation REFA Controller for Public

Administration

New, exclusively from the

REFA Federal Association:

Consulting and Coaching

to optimize administrative

processes


© REFA 2009

REFA Compact Courses

over 100 seminar offers short - 1 to max. 3 days exchange of experience guaranteed

From practice for practical application

Focus business administration and

controlling communication and leadership lean management production and logistics


© REFA 2009

Business games with REFA

over 10 business games at choice experience and learn while at play enhance team skills

business simulation pure, keeping an overview while in the thick of things

Focus of the games controlling and general

management company management logistics and materials

management for service and administration hot topics

for the first time also with a business game for the manufacturing industry

das know-how. refa - tradition with perspective das know-how. © refa 2009

Documents

refa association

refa tradition

perspective refa services

dedas knowhow

industrial organisation

work studies

significant organisation

auxiliary training toolswww