Daniel West

Knoxville, TN 37919 • (865) 755-2317 • james.daniel.west@gmail.com • www.linkedin.com/in/danielwest66

NETWORK ENGINEER

QUALIFICATIONS

Routing, Switching, Firewalls • Telecommunications • Network Monitoring • Systems/Data/Protocol Analysis

VMware, Unix, Linux System Administration • EMC & DELL SANs

Network Architecture • Engineering • Project Management • Team Leader

Highly motivated and experienced • Advanced troubleshooting skills • Self starting, independent and bright

Excellent verbal and written communication skills • Inspiring teacher • Strong sense of team and leadership

Proven customer satisfaction ratings • Extremely capable • Works very well under pressure • Detail oriented

EDUCATION AND TRAINING

Engineering

ITT Technical Institute Bachelor of Applied Science, Electronics Engineering Technology, Honors GPA 3.60

Associate of Specialized Technology, Electronics and Computer Engineering, Highest Honors GPA 3.82

Technology

Cisco Cisco LAN Switching Boot Camp Cisco ATM Switching Boot Camp

Cisco Multicast Switching Boot Camp Cisco IOS Programming and Debugging Advanced Cisco Router Configuration Cisco Internetwork Troubleshooting

Cisco WAN Network Operations Cisco Internetwork Design

Implementing Cisco Data Center Unified Computing Implementing Cisco Nexus 7000

Configuring Nexus 1000v Deploying Cisco ASA VPN Solutions 2.0 Implementing and Configuring Cisco ISE

Storage

EMC² SRDF Workshop EMC² Symmetrix Series Core Workshop

EMC² Symmetrix Configuration Workshop Dell Compellent Administration and Advanced

Management

Protocol Analysis In-Depth SCSI and FC

iSCSI Concepts and Solutions TCP/IP Network Analysis and Troubleshooting Ethernet Network Analysis and Troubleshooting

LAN/WAN Internetwork Analysis and Troubleshooting Novell Netware Network Analysis and Troubleshooting

Troubleshooting with the Expert Sniffer Network Analyzer

Systems Administration Certified Netware Engineer (CNE)

Supporting MS Windows Supporting MS Windows Server Solaris System Administration I Solaris System Administration II

VMware 5.0 Fast Track

F5 Administering BIG IP

Troubleshooting BIG IP Configuring LTM

Management

United States Army Non-Commissioned Officer Academy

Primary Leadership Development Course, Distinguished Honor Graduate

American Management Association Project Management Skills: The Basics for Success

Risk Management for Project Managers: Strategies for Greater Success Project Scope, Time, and Cost for Project Managers

Architecture

Understanding Enterprise Architecture

Daniel West

Knoxville, TN 37919 • (865) 755-2317 • james.daniel.west@gmail.com • www.linkedin.com/in/danielwest66

PROFESSIONAL EXPERIENCE CELLULAR SALES, INC., 03/12 – Present Network Architect, Sr. Network Engineer, Team Lead

Tasked with the creation of an enterprise Datacenter; Identified requirements, established a plan, evaluated and presented the critical steps and the sequence needed for separation from an existing MSP. Developed new network architecture and design based on business and technical requirements. Designed a tier 3 Datacenter using F5, Cisco; Catalyst, ASA, ISR, ASR, Nexus, USC, VMWare ESXi, and Dell Compellent technologies. Created the project plan (300 days, $2.75M), to implement and migrate from the MSP to the new Datacenter network. Selected a Datacenter hosting site and implemented the new network Datacenter project. Collaborated with vendors and teams to refine design aspects and budget. Installed and configured every component of the 2x core, 5x USC pods, 5x SANs, 3x DMZ Datacenter project within the project timelines and budget. Tasked with creating the new national headquarters building network; Established technical requirements based off business requirements. Designed the LAN, WAN, Wifi and video networks. Designed the computer room layout, cable plant, power distribution, flooring, cooling needs, MFD and cabinets, etc. Worked with leadership, vendors and teams refining the budget and design. Wrote the project plan (58 days, $1.2M). Lead the project teams and contractors; Wifi (internal, external, and guest), low voltage cable plant, video content network, LAN (300+ users, 3 floors), WAN and DMZ implementation teams, UPS and power distribution. Project completed on time, on budget with no major roadblocks or setbacks. Selected as a board member of the transition team. Tasked with stabilizing and securing corporate WAN; Working with previously unknown technologies (Fortinet and Dell) and an undocumented topology completed a network discovery (450+ sites). Documented and formally presented findings to stakeholders and consulting team members. Documented corporate data flows, including IPSEC, WiFi, Credit Card Holder Data, and VoIP networks. Identified and implemented workarounds for 9 previously undocumented defects (bugs) in a failing national deployment of IPSec on Fortinet firewalls. Resolved MSP implementation issues spanning a wide scope of networking technologies (OSFP, VPN, WiFi, 4G LTE). Standardized an IPSec VPN configuration template that optimally supported the Cellular Sales network. Trained the newly formed support team to configure and troubleshoot the Fortinet firewalls. Lead an 8 man team to systematically replace 380+ firewalls in 10 days. Team member/team lead; Hand crafted the creation of the network team, including myself, another Engineer, an Analyst, and 2 Admins. Guided the senior IT team in the formation of an Operations Support team and its initial charter - customer advocacy. Lead the team’s critical decision to prioritize a trouble ticket system, SNMP monitoring tools, Active Directory, and build a knowledge base. Established 5-year road map for the evolution of IT Infrastructure, Cisco ISE, National, VoIP, offsite Backup, Azure, AWS, DR, and a 2nd DC. Conducted team training on topics of professionalism, trust, integrity, respect, teamwork, engineering method, Datacenter operations/trouble shooting. Lead difficult team discussion with frankness, candor and a focus with the intent of nurturing and growing the team. Initiated and guided team conversations on topics including character of the team, values, authenticity, etc. Voted MVP Nov 2012, less than a year after starting with the company. Received the highest annually rating in IT Infrastructure 3 years running.

Daniel West

Knoxville, TN 37919 • (865) 755-2317 • james.daniel.west@gmail.com • www.linkedin.com/in/danielwest66

PROFESSIONAL EXPERIENCE (cont.)

CONTRACT WORK, 1/10 – 2/12 Network Engineer

Jacobs Engineering, 05/11 – 2/12 Configured and maintained 598 MPLS connected offices on Jacobs global network using Cisco and Juniper routers, switches and firewalls, Worked with BGP, OSPF, EIGRP, VTP and Spanning Tree. Deployed to Peru to support a Global Network migration. Used scripting to automate administration tasks. Pilot / Flying J, 03/11 Configured 300+ Catalyst switches. Used VB and tcl/Expect scripts to automate switch configuration. Awarded 100% compensation bonus for efficiency, effectiveness, and professionalism.

CISCO SYSTEMS INC., 03/99 – 04/09 Technical Leader I

Customer Operations Group (COG) & Technical Assistance Center (TAC) LAN Switching teams. Priority and critical escalations of customer support issues; identifying and resolving defects in all network layers, as they interfaced with Cisco routed, switched, load balanced and firewalled equipment. LAN & SAN design and implementation verification support for top 10 customers. Employed protocol analysts, system knowledge, monitoring tools, and a wide variety of 3rd party analysis equipment to resolve issues. Analyzed Cisco source code to isolate defects in IOS, CatOS & SanOS. Unix System Administrator for 10 Data Center environments; scripting in csh, bash, sed, awk and tcl/Expect to conduct and automate network and system level functions. Administered all aspects of SAN operations, Sync and Async data replication. Lead cross functional teams, mentored junior engineers and provided introductory and advanced level technical training. Selected to represent Cisco Systems onsite for 2000 Olympics support team, Wall Street, and other critical customer sites. Worked independently and remotely for 5 years. Promoted four times. Earned 4 Certificates of Recognition, 2 Individual Achievement Awards, and 19 Team Achievement Awards, for excellent customer satisfaction, dedication, outstanding performance and teamwork.

UNITED STATES CELLULAR, 07/94 - 11/98 Sr. Data Network Engineer

Diagnosed and resolved network faults providing Tier 3 NOC support, using network analysis tools and analyzers solving data and control plane problems. Co-lead a team that planned and implemented business and operational deployment of nationwide network. Administrator of 400+ Cisco routers, switches and firewalls, maintaining all SLA’s. Designed, installed and administered multiple DMZs, managing all inter-corporate, and internet points of access. Unix System Administrator. Developed shell scripts to improve upgrades and administrative tasks. Preformed as team leader and mentored junior engineers. Traveled over 250K miles to remote offices and customer sites. Promoted twice. Recognized twice for work ethics, teamwork and innovation, and received 4 presidential merit awards.

COMPUTER GALLERY, 01/92 - 06/94 Information Systems Technician

Provided customer support for PC systems and LANs. Built, maintained and repaired computer PC systems and LANs. Installed Ethernet LANs in customer sites. Created custom POS database applications.

UNITED STATES ARMY, 04/84 - 01/92 Explosive Ordnance Disposal Technician & Automated Systems NCO

Defused and disposed of Improvised Explosive Devices (IED), Unexploded Ordinance (UXO) and special weapons. Wrote database applications for company supply and incident management. Secondary positions in supply management, over one million dollars of inventory. Maintained a Top Secret (TS) security clearance with Background Investigation (BI). Promoted 5 times, received 9 medals for conduct, achievement, dedication and performance.