dale carnegie training® delegation - pmi...
TRANSCRIPT
Dale Carnegie Training®
Delegation
ISO-405-PD-EV-1002-V1.1
Objectives
• Delegate tasks and responsibilities to develop and train others
• Plan and prepare for a delegation meeting
• Communicate clear performance standards for follow-up and accountability
• Understand the empowerment cycle
About Delegation…
1 What does it do for the delegator?
2 What does it do for the delegate?
Why don’t managers delegate more often? 4
3 What does it do for the organization?
The 6 D’s of Productivity
Best
Average
Worst
Doing
Dumping
Dropping
Distributing
Delegating
Deputizing
The Delegation Process
8 Follow Up
7 Implement the Plan
6 Review the Plan
5 Create a Plan of Action
4 Hold a Delegation Meeting
3 Plan the Delegation
2 Select the Person
1 Identify the Need
Delegation for Developing People
1
2
3
4
5
6
7
8 Follow Up
Implement the Plan
Review the Plan
Create a Plan of Action
Hold a Delegation Meeting
Plan the Delegation
Select the Person
Identify the Need
Principles of Effective Delegation Receiver Sees
it as a Forward Step
Help is Available
Know Expected Results
Know Skills and Abilities of
People
Performance Standards are Known
Sufficient Authority is Given
Rules are Clear
Process is Equitable
Effective Delegation
Organization Chart
You
Organization Chart
You
B A
C C
B B
Accountability
The Process
Delegator Delegate
Holding People Accountable
Buy it back Delegation is negated
Put it in limbo No decisions are made
Establish accountability Accountability is assigned to
another person
Motivation Empowerment
Accountability
Low
Aut
horit
y
Low
Ac
coun
tabi
ltiy
No
Con
trol
Syst
ems
Abdi
catio
n
Neg
ativ
e C
ontro
l Sy
stem
s
Chaos
Mic
ro-
Man
agem
ent
Compliance Commitment
The Empowerment Cycle
Self-Confidence
Self-Direction
Self-Evaluation
Self-Correction
Empowerment and R.A.M.E.
Subtle Deviations (Coaching Opportunities)
Control Limits
Control Limits
Empowerment and R.A.M.E.
Control Limits
Control Limits
Subtle Deviations (Coaching Opportunities)
Obvious Deviations (Mistakes)