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SCHOOL OF THE BUILT ENVIRONMENT

Construction Management and Surveying

D31PO

People and Organisation Management in the Built Environment

August diet – 2013/14

Duration: 2 Hours

Answer ALL FOUR questions

All questions carry equal marks

Heriot-Watt University People and Organisation Management D31PO – 2013/14

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Question 1

Explain the four main tasks of management, and discuss their implication for top, middle and low levels managers in a large organisation.

(25 marks)

Question 2

Compare and contrast transactional and transformational leaderships. Explain the situations that each of them might be more suited for.

(25 marks)

Question 3

Explain the five conflict management approaches and discuss what situations each of these approaches is most suited for.

(25 marks)

Question 4

“If it ain't broke, don't fix it”. This well-known saying implies that if something is working adequately well, leave it alone. Does this mean that an organisation should only make changes when they are in trouble? Discuss.

(25 marks)

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