d. bowyer, m. catoline, r. garcia, t. howell, r. jensen, r. ladd, a. scott, r. skowronski, h. snell,...
Post on 21-Dec-2015
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D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn
Lessons Learned on the at
Boeing Canoga Park
Lessons Learned on the at
Boeing Canoga Park
Rocketdyne CP1-13_5848- 1.pptB1-043_aw
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 2.pptB1-043_aw
The systematic process of finding, mapping,
selecting, capturing, organizing, distilling,
and presenting information in a way that
improves an employee’s comprehension in a
specific area.
Knowledge Management
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 3.pptB1-043_aw
Overview
• Benefits of KM
• Conceptual Foundations of KM
• What We Learned
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 4.pptB1-043_aw
Benefits of KM
• Improves first time pass through
• Provides effective problem solving
• Increases insight and understanding based on past experiences
• Provides a focus to acquire, store, and utilize knowledge for problem solving, dynamic learning, strategic planning, and decision making.
• Helps to protect intellectual assets from underutilization and decay
• Adds to competitive intelligence
• Increases decision making flexibility
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 5.pptB1-043_aw
Conceptual Foundations of KM
Explicit Knowledge Tacit Knowledge
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 6.pptB1-043_aw
What We’ve Learned
• Getting Started
• Characteristics of Champion & Project Advisor
• Team Structure
• Assessment of KM Needs
• Analysis of Executive Survey
• Promotion of KM
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 7.pptB1-043_aw
What We’ve Learned Getting Started
• Perceived need for KM
• No step-by-step process outline
available
• Need roadmap with team consensus
• Involve the entire organization
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 8.pptB1-043_aw
What We’ve Learned Characteristics of Champion & Project Advisor
• Champion
• Deputy GM
• UnderstandsKM importance
• Innovative
• Bold
• Supportive
• Visionary
• Project Advisor
• Director
• Guide to political landscape
• Provided structure
• Opened mgmt doors
• Supportive
• Visionary
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 9.pptB1-043_aw
What We’ve Learned
KM Team Composition
Attributes of BCP KM Team:
• Variety of KM experiences
• Similar goals and interests
• Committed to common objective
• Mutually supportive
EngineeringEngineering
LibraryServicesLibrary
Services
QualityQualityInformationTechnologyInformationTechnology
HumanResources
HumanResources
Safety, Health &
Environmental Affairs
Safety, Health &
Environmental Affairs
FinanceFinance
OperationsOperations
KnowledgeManagement
Team
KnowledgeManagement
Team
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 10.pptB1-043_aw
What We’ve Learned
Needs Assessment
• Surveyed - knowledge users, knowledge managers & executives
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 11.pptB1-043_aw
What We’ve Learned
Analysis of Executive Survey
Prioritized Approaches
Developed Approaches to
Meet Info. Needs
Applied an Industry Standard Correlation
Process
Sent Results to Executives to Rank
KM NeedsExecutive Surveys
Compiled Executive Ranking
CategorizedApproaches by
BehaviorsTools & Processes
Responsibilities
Develop & Propose Projects for Next FY and the Future
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 12.pptB1-043_aw
What We’ve Learned Promotion of KM
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 13.pptB1-043_aw
What We’ve Learned Promotion of KM
BOEING PROPRIETARY
BOEING PROPRIETARY
Rocketdyne
CP1-13_5848- 14.pptB1-043_aw
Summary
• Flexible plan accepted by team members to take advantage of opportunities as they occur
• Funding
• Management support - strong executive champion and project advisor
• Cooperative team members with a diversity of skill sets and common focus
• Assessment of KM needs
• Sharing culture